Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the app. I kept getting error message when trying to log on.
chuck M
Rating:
5.0
Communicated through my use through text and was able to get immediate response.
New vehicle - perfect condition.
Very pleased with service and truck
Easy pick up and drop off
gina s
Rating:
4.0
Customer did not leave a comment.
Jade S
Rating:
5.0
Customer did not leave a comment.
Eric L
Rating:
5.0
Location of the vehicle and procedure for key drop-off was confusing
David R
Rating:
5.0
Customer did not leave a comment.
Paul W
Rating:
5.0
Could not find key drop box so put it back where i found the key
MARIA G
Rating:
5.0
Customer service rep for 90 main St reading, ma was amazing. Spent 30 minutes on the phone with me figuring out the best and least expensive way for me to rent a truck. So helpful, I was so grateful!
Caitlin T
Rating:
5.0
Customer did not leave a comment.
Deborah M
Rating:
5.0
The Uhaul was very clean and was easy to operate. The representative (Kristin Dooley) was very professional.
Suzanne S
Rating:
4.0
Customer did not leave a comment.
WARREN H
Rating:
2.0
I called customer service when I arrived at my destination and opened the cargo door the floor was full of 40 lb boxes of air ducts that I had to move and stack and took up my moving space…. Not fun and no response from anyone at the office
Brian M
Rating:
5.0
Customer did not leave a comment.
Emily K
Rating:
5.0
Absolutely GREAT Experience, thanks to Kristen who was very helpful, making it easy for me to use the storage. I enjoyed the experience very much and plan to use it for a lot longer than I originally intended.
Piera F
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Jacqueline B
Rating:
5.0
Not a thing
Bill M
Rating:
5.0
Excellent, flexible, and friendly service!
Tom H
Rating:
5.0
Taylor is probably one of the nicest people I've ever met. I would and will recommend this uhaul in a second. Great experience start to finish!
ken p
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
5.0
Customer did not leave a comment.
Kathleen S
Rating:
5.0
Customer did not leave a comment.
Fedex D
Rating:
5.0
Great Customer Service
Sandra M
Rating:
5.0
Customer did not leave a comment.
Pat L
Rating:
5.0
Customer did not leave a comment.
GLEIDSON D
Rating:
5.0
Customer experience could not have gone smoother. Tyler was extremely courteous and knowledgeable. Would highly recommend this location.
Sebastian M
Rating:
5.0
Great customer service! Walked me through the process thoroughly so i knew exactly what to do during my rental!
John S
Rating:
5.0
Customer did not leave a comment.
Heidi H
Rating:
5.0
Awesome customer service
Joe C
Rating:
5.0
Customer did not leave a comment.
Pamella L
Rating:
3.0
Customer did not leave a comment.
ALEC M
Rating:
5.0
Nothing to improve upon. Everything is perfect every time I go here. Great experience. Would definitely recommend.
Steve L
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
I didn't get his name, but the guy who checked me out was great. Good guy. Keep him happy
Seth G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexa V
Rating:
5.0
Working with Kristin and her crew was the BEST Experience I've ever had when renting vehicles. Their attention to detail and their understanding of our needs are INCREDIBLE. Thank you so much for making what is usually a painful experience so pleasant. I can't wait to do it again next year.
lucy l
Rating:
5.0
Working with Kristin and her crew was the BEST Experience I've ever had when renting vehicles. Their attention to detail and their understanding of our needs are INCREDIBLE. Thank you so much for making what is usually a painful experience so pleasant. I can't wait to do it again next year.
lucy l
Rating:
5.0
Working with Kristin and her crew was the BEST Experience I've ever had when renting vehicles. Their attention to detail and their understanding of our needs are INCREDIBLE. Thank you so much for making what is usually a painful experience so pleasant. I can't wait to do it again next year.
UPS d
Rating:
5.0
Customer did not leave a comment.
Daniel W
Rating:
5.0
Everything was perfect. It really couldn't have gone any better
Steve L
Rating:
5.0
Customer did not leave a comment.
Tyler B
Rating:
5.0
Best location in the area.
David L
Rating:
5.0
Staff was a pleasure to work with. Made pick-up and return quick and easy.
Amy S
Rating:
4.0
Customer did not leave a comment.
Jonathan F
Rating:
5.0
Always an easy process renting from this location. Excellent trucks and excellent customer service.
JILLIAN W
Rating:
5.0
Software issues made picking up the truck very slow. Maybe a one off, but if not, needs improvement.
Jamie D
Rating:
5.0
I never asked for SafeMove and got it on the contract. I’d like to be reimbursed for it please.
Charles K
Rating:
4.0
Customer did not leave a comment.
Jeffrey G
Rating:
5.0
Customer did not leave a comment.
SHARON G
Rating:
5.0
The employees went out of their way to provide excellent customer service. I actually arrived slightly after hours and they saw me and circled back to reopen and get the reservation lined up. Pick up and drop off was seamless. Prices were fair.
Pat L
Rating:
3.0
The Uhaul representative when picking up the truck was excellent, knowledgeable and helpful. Unfortunately, when I received my invoice I was charged for EZ fuel sales despite refilling the gas tank to above the pickup level. I dropped the truck off after hours and was unable to have a Rep verify that the fuel level was ok. Now I know to take a picture of the fuel gauge next time.
Stephen D
Rating:
1.0
There was a glitch in my reservation and I booked a vehicle that was assigned to another person. No problem - that happens. Unfortunately the woman working at the store handled it incredibly poorly by asking, "what are you doing" while I sat in my car attempting to check-in for to the vehicle. I said, "I reserved this." and she said "no you didn't!" -- I was taken aback. She then said, "you don't have that truck" - I explained that I reserved online. She continued to yell at me (not speak, bark). I honestly couldn't believe it and it got worse from there. She called the corporate office and they offered a free upgrade which solved the issue (I used another vehicle). This was one of the worst customer experiences I've had - maybe ever - and when I vowed never to come back, the woman said "I don't care." -- I then asked her name and she refused to give it to me, instead handing me a card with the manager's name on it. I will never come back to that location and will certainly second think whether I want to give money to a company that allows such poor customer experience.
kirkpatrick m
Rating:
4.0
The trucks were parked so close together so that I had to get help getting it out of its parking location.
Christian K
Rating:
5.0
Kristin was great. She was helpful and nice. Great costumer service skills.
Yudira O
Rating:
5.0
Customer did not leave a comment.
Theresa H
Rating:
5.0
Great and helpful staff. Thanks!
yong k
Rating:
1.0
I reported an accident when I returned the van, but the representative at the location filed a misleading report of the incident, claiming I did not report the incident and that they could not reach me the day after the accident. However, no attempt was made by this location to reach out to me about the damage to the van.
Justin B
Rating:
5.0
Great place for Uhaul rental. Friendly and helpful service. Clean truck . Will always rent from here.
Marjorie B
Rating:
5.0
Customer did not leave a comment.
Keegan F
Rating:
5.0
Kristin is wonderful and was very helpful to us when we arrived. We were pleased at the ease of picking up our rental and returning it as well. Great experience!
Michael V
Rating:
5.0
Customer did not leave a comment.
Allison W
Rating:
5.0
I thought the reservation, pickup and drop off process was fast and easy at the location. The North Reading facility was clean and the customer service was tremendous. Thank you!
Rich D
Rating:
5.0
Customer did not leave a comment.
tony g
Rating:
4.0
Customer did not leave a comment.
Crystal M
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
5.0
Customer did not leave a comment.
Jon R
Rating:
5.0
There was a pair of glasses and a water bottle in the truck leftover from the previous customers, but other than that it was clean. Overall it was a positive experience!
Leanne B
Rating:
1.0
Better customer service/employees
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
DUKE O
Rating:
5.0
Customer did not leave a comment.
Joseph B
Rating:
5.0
Great service. Great location.
David L
Rating:
5.0
Just keep doing what is already in place, it was professional with a flair of home town neighbor courtesy!
Richard M
Rating:
5.0
Customer did not leave a comment.
ADILSON S
Rating:
5.0
Kristine is wonderful to deal with!
I've rented a few storage units here over time and will again if need be.
thank you!
Ramona L
|
Overall Experience
Rating:
5.0
Best location around.
Glenn W
Rating:
5.0
Customer did not leave a comment.
Peter S
Rating:
5.0
Customer did not leave a comment.
Stephen S
Rating:
5.0
Customer did not leave a comment.
Shachindra T
Rating:
5.0
Customer did not leave a comment.
Chris L
|
Overall Experience
Rating:
5.0
I can’t recommend any improvements but would like to commend Tristan for being very helpful..she explained everything about the rate, and mileage so there would be no surprises..and she was very friendly! A very welcoming attitude!!
JAne B
Rating:
5.0
Nothing! The service and quality of equipment is outstanding!
Edward S
Rating:
5.0
Very easy to get in and out of facility. The manager was always helpful when I needed assistance. Having a UHaul rental right at the storage facility was fantastic. Will use Concord Storage again if I need storage.
Marjorie B
|
Overall Experience
Rating:
5.0
No complaints what so ever.. would definitely recommend to others.
Athan K
|
Overall Experience
Rating:
5.0
There was a screwup with the online reservation but the worker at the facility took care of it very quickly and got me on my way without wasting any time
William F
Rating:
5.0
Just to provide a heads up as to where the drop box is for the key as we didn't realize the location was closed early on Saturdays and didn't see the spot right away. Otherwise everthing else was perfect :)
Kelly O
Rating:
5.0
my boss decided to leave the facility as he no longer wanted to keep his
office furniture and that he is retiring from his business.
your employees were very kind and courteous. Would definitely recommend
your facility.
Regards
Jeannette Dechaves
Jeannette D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA C
|
Overall Experience
Rating:
5.0
CSR very friendly
JOHANNA C
Rating:
5.0
They were very friendly and helpful!
DENISE W
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer service was friendly and timely. Everything worked out great!
Shelly S
Rating:
5.0
Customer did not leave a comment.
evan d
|
Overall Experience
Rating:
5.0
Will never up anywhere else! Great UHaul location.
Kevin C
Rating:
5.0
Excellent location
Guiherme B
Rating:
5.0
Friendly, helpful staff. Clean, bright, cheery space and vehicle was new and clean. Quick, easy check-in. Highly recommend.
Nancy R
Rating:
4.0
Customer did not leave a comment.
Julie M
Rating:
5.0
Customer did not leave a comment.
Sean D
Rating:
5.0
Customer did not leave a comment.
Sean D
Rating:
5.0
Check tire pressures.It was coming up as low on the dashboard alert but tires looked fine.tried to return the truck with air in them but the gas station air pump would not take any cards or change. Flawless pick up and drop off.Fantastic experience.
Lynne S
Rating:
5.0
Customer did not leave a comment.
Karen R
Rating:
5.0
Customer did not leave a comment.
Mary A
Rating:
5.0
I ordered my truck for online pickup , but had to wait almost an hour because the keys were locked inside the building.
The person that I dealt with inside was wonderful and apologetic.
Somebody changed my reservation to in person pick up, and I really hope that this doesn’t happen to anyone else.
Truck was well maintained, but only started with less than 3/16 of a tank!
Gary W
Rating:
5.0
Keep doing that great job!
DARIO M
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
5.0
Everything was great. Very happy with the van, the service and the interaction with your representative.
Barry C
Rating:
5.0
Customer did not leave a comment.
Jon K
Rating:
5.0
Customer did not leave a comment.
Craig S
Rating:
5.0
Excellent service and very friendly/helpful people
Marc E
Rating:
1.0
Customer did not leave a comment.
Grainne M
Rating:
4.0
Nice clean facility.
Cassie D
|
Reservation
Rating:
5.0
Great customer service.
We did not rent a unit
Chris G
|
Reservation
Rating:
5.0
Excellent customer service!
Andrew C
|
Reservation
Rating:
4.0
Good experience
JOSEPH M
|
Overall Experience
Rating:
5.0
I definitely recommend using this storage facility! It was very clean and well organized with great customer service!
Dianna S
|
Overall Experience
Rating:
5.0
I rented the storage online on a holiday and did not realize the holiday would affect hours.The gentleman and woman I spoke to were very kind and accommodating. Did not move in.I will go back to them!
Privacy R
|
First Impressions
Rating:
5.0
Concord Street Self Storage is willing to work with their customers to help them find the correct size storage unit. excellent!
Privacy R
|
First Impressions
Rating:
5.0
The service provided was excellent!
Privacy R
|
First Impressions
Rating:
1.0
The facility wasn`t open when they said they were.
They didn`t have the storage option I selected online.
Privacy R
|
First Impressions
Rating:
5.0
The Office Manager was very helpful. No unnecessary upselling attempts. Nice and Easy.
Privacy R
|
First Impressions
Rating:
5.0
great size, easy move in, clean facility!
Privacy R
|
First Impressions
Rating:
2.0
The customer service was excellent. However the unit was impossible to get to. It was 7 feet deep on top of another unit.
We went with other storage place.
Privacy R
|
First Impressions
Rating:
3.0
great advice. Nice operator
Privacy R
|
First Impressions
Rating:
5.0
Gteat customer contact
Privacy R
|
First Impressions
Rating:
5.0
I was very pleased with the service as well as the facilty
Privacy R
|
First Impressions
Rating:
4.0
The reservation online was very easy, convenient and self explanatory. I received a confirmation email immediately after completing my reservation.
