Customer Reviews for Comptons Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The location was easy to find and convenient to find and pickup the trailer. The manager of facility was very cordial and on-line business was quick and convenient. Thank You for service and convenience. WLR

Rating:

1.0

Make sure that the gate code is made available to the customer returning the U-Haul.

Rating:

5.0

The sales rep was the most professional person I've dealt with dealing with U-Haul. He is very knowledgeable and nice.

Rating:

2.0

I was charged a $20 “after hours fee” without reason. I called the local dispatch office and they removed the fee, but it very much felt like the Compton’s location attempted to sneak in an additional fee. The truck was poorly maintained and is in high need of maintenance. The dispatch staff were incredibly helpful through the entire process. They get an A+++ review. Shannon and her partner were both excellent

Rating:

5.0

The manager there was very polite and helpful.

Rating:

3.0

I was stuck outside of their gate on the phone with UHaul for 45 minutes because even though 24hr drop off was advertised, a gate code was required but had not been provided.

Rating:

4.0

Clerk was very helpful and exceptionally informative of the operations.

Rating:

5.0

Nothing

Rating:

2.0

The fees online and the fee charged were much more than expected .

Rating:

1.0

I’ll never use U-haul again! My pick-up location was changed 10 minutes before I was going to pick it up, and threw my ENTIRE schedule off. Causing me to keep the truck longer than expected, use more gas, AND use more miles… like how is that okay!?!?!?! Instead of paying $20–I ended up paying $120 and only got a $50 credit that’s still processing!!!!!!!! A shame. SMH. So disappointed.

Rating:

3.0

Signs showing which direction to enter and exit.

Rating:

5.0

The best one in town

Rating:

5.0

Super nice & very professional. Knowledgeable & helpful. The gentleman that runs this location is a gem!

Rating:

1.0

They didn't have my equipments and they took it off the bill but never called or contacted me letting know that they dont have it. After calling the number they gave me they even were worst at communicating they promised me a call back by EOD but never heard from them. Cost me an extra $197 to buy the equipment and a day wasted not being able to do anything without the equipment. Total loss $197+ $450(min labor per day 3hr@$150)

Rating:

5.0

Both locations were excellent and so were the people. Very favorable experience.

Rating:

5.0

Brandon is always a pleasure to work with!! He makes it happen!!! Efficient and on point

Rating:

4.0

Uhaul didn't notify me that this drop off location was only for their open hours. Luckily I caught an employee on his way out and he was kind enough to open the gate and let me drop off the uhaul. He stuck around after their normal hours to help! I really appreciate the employee's kindness but wish uhaul would have specified that this location was not eligible for mobile drop off or anything later than business hours.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Very clean and professional service. I will definitely recommend

Rating:

2.0

Had I known that this location was gated I wouldn’t have rushed to move in a Saturday and would have taken my time to get do my new home city on Sunday, and probably would have completely redone my reservation. I had to leave the truck outside the gate and toss the keys over towards the office since there isn’t a drop off key box. It also isn’t well lit or well marked.

Rating:

5.0

Get newer trucks

Rating:

5.0

The guy that helped me (Brandon, I think?) was very nice and very professional. I WILL be back!

Rating:

4.0

It was pretty frustrating trying to pick up my truck the morning of my move. I'm not sure why I was nagged to check in early online (which I did), only to have to sit there outside the gate, take a selfie, take a picture of my driver's license, give out information of a friend who might be awake at 8am so you could call and verify I am who I say I am (when the selfie and the driver's license both did that), only to not call that friend so I bothered them for no reason. If you're going to offer early check-in, please make it actually matter on the day of.

Rating:

3.0

The cab of the vehicle was overpowering of stale cigarette smoke. The windshield was dirty. I asked to have the drop off location changed. That didn't happen.

Rating:

5.0

I was pleased with the customer service all the way around, from the initial phone call I made to inquire about availability, to interacting with the rental agent at pickup, to receiving a timely invoice afterward with my final cost. Thank you for a great experience!

Rating:

1.0

Clear instructions on how to enter exit the facility after hours were not provided and although we figured out the number written on the bottom of the receipt was the entry code for the gate, we were unable to exit the facility using the same code. We tried calling but no one answered. I left a message and am currently still awaiting a response. Calling support now….

Rating:

5.0

Everything was great!! Great service

Rating:

5.0

Brandon was extremely professional, helpful and friendly. He explained everything perfectly and made certain I was clear on everything. A smooth experience.

Rating:

5.0

I have had an excellent relationship with this company and it represents uhaul very well.

Rating:

5.0

Brandon is a huge asset to the Uhaul brand! Thank you for having him apart of your team! I will be back whenever I need something else moved.

Rating:

1.0

Absolutely the rudest, and careless person I have ever dealt with. FUCK him and that whole place. Thanks

Rating:

5.0

No improvement needed Brandon was Superb

Rating:

5.0

Great customer service and overall experience!

Rating:

5.0

No improvements needed! I had ANOTHER excellent experience using UHAUL!!! Thank you Compton Storage for your outstanding service!

Rating:

5.0

How long does it take to get back the money they held while borrowing the truck, haven’t yet got my refund back to my card since yesterday, thank you

Rating:

3.0

My original location switched my reservation last minute due to an emergency. I understand things happening and I appreciate them finding me a van at another location, but the new location was very far out and I lost significant amount of time moving. Other than that, everything was great.

Rating:

5.0

The location is a little tucked away, but the staff was really friendly and helpful. And had the truck I needed.

Rating:

1.0

Dropped off the vehicle with the required amount of fuel and was still charged for additional fuel costs.

Rating:

5.0

Better customer service not the ass whole I had to talk to

Rating:

2.0

This location has a fence and is locked at the end of business hours. There were no instructions with the gate code in the return process (or I was missing it because it was not clear at all) and I had to call uHaul, wait 25 minutes for someone to come on the line, and wait another 10 minutes for the customer service rep to find the lock code. It was not a pleasant experience after driving the truck all day and unloading it.

Rating:

5.0

Professional Service, Clean equipment, nice truck

Rating:

5.0

Great customer service.

Rating:

5.0

I wasn't able to drop the truck off at night (which would have been more convenient for me work-wise) because there is a gate around the location, but they were very accommodating in letting me bring the truck back the next morning. The lady behind the counter provided excellent customer service and even processed a gas refund for me.

Rating:

5.0

Very helpful and friendly staff!

Rating:

5.0

The owner / operator is a genuinely nice person.

Rating:

5.0

Excellent service

Rating:

5.0

Very friendly

Rating:

4.0

Drop off took longer than expected due to slow internet connection at the location, but service rep was friendly and conscientious of my time and drop off otherwise went well.