Customer Reviews for Complex Motors
(U-Haul Neighborhood Dealer)

150 reviews

309 Industrial Blvd   Bastrop, TX 78602

(512) 772-5117

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 772-5117

309 Industrial Blvd
Bastrop, TX 78602

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy enough. Ordered online the evening before needing, late change of work schedule. Pick up was quick and painless. Truck was clean and in good condition. Truck drove fine and everything worked as it should. Very flexible with schedule and asked for me to call should I run late - which I did. Return was as easy as drive in the lot, drop key in box. Paperwork was handled online and correct. Would use again.

Eric Raschke 
Rating:
3.0

I got to the location to pick up the car hauler at the appointed time and nobody was there. I called the number and a guy said to hook up the trailer and send him pictures of the hitch and pictures of the trailer. Upon return, again nobody there. So, I called again and the guy said he would send me the receipt. There were no instructions to contact anyone or how to hook up the trailer - nothing. Because, I was experienced with trailers, I figured it out. What does a novice do without any instructions or people there to help?

William Hooton 
Rating:
5.0

Customer did not leave a comment.

Jacob Garcia 
Rating:
5.0

Customer did not leave a comment.

Ardit Thompkins 
Rating:
5.0

Customer did not leave a comment.

Michelle Payne 
Rating:
4.0

Customer did not leave a comment.

Michelle Eyster 
Rating:
5.0

The UHaul experience was easy and fast. The truck was clean and very well maintained. We would definitely recommend this location. Also the people were very friendly and nice.

Brian Rudloff 
Rating:
5.0

Be honest, have the rented equipment available at the selected location, maintain truck's & overhaul the horrible uhaul app!

John shoemaker 
Rating:
5.0

Customer did not leave a comment.

Rick Dudman 
Rating:
5.0

Customer did not leave a comment.

Ellie Watson 
Rating:
5.0

Customer did not leave a comment.

Cynthia Smith 
Rating:
5.0

Customer did not leave a comment.

Stacy Newton 
Rating:
5.0

Customer did not leave a comment.

Shannah Knight 
Rating:
3.0

Customer did not leave a comment.

Laura Gisborne 
Rating:
5.0

Customer did not leave a comment.

Norberto Munoz 
Rating:
3.0

Customer did not leave a comment.

Edward Ybarra 
Rating:
4.0

Customer did not leave a comment.

Thomas Sims 
Rating:
3.0

Customer did not leave a comment.

Bill Cutshall 
Rating:
5.0

Manager not on site when I returned trailer Just left at the lot

Roger McKnight 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVIDSON 
Rating:
5.0

Customer did not leave a comment.

Robin Miner 
Rating:
5.0

Simple easy drop off location.

Rebecca Hoot Vick 
Rating:
1.0

They charge for dolleys that I never got

Christopher Mitchell 
Rating:
5.0

Customer did not leave a comment.

gary Flynn 
Rating:
3.0

Customer did not leave a comment.

Bradley Herridge 
Rating:
5.0

Great costumer service great job

Nissim Avikhzar 
Rating:
5.0

Customer did not leave a comment.

Jean Simmons 
Rating:
2.0

Customer did not leave a comment.

James Haderer 
Rating:
5.0

N/A

Michelet Saint-Vil 
Rating:
5.0

Customer did not leave a comment.

Kathryn Hidell 
Rating:
2.0

Customer did not leave a comment.

Brittany Cooper 
Rating:
5.0

Customer did not leave a comment.

Trisha Johnson 
Rating:
3.0

Customer did not leave a comment.

Steven Williamson 
Rating:
1.0

Service was unhelpful.

Juan Garcia 
Rating:
3.0

Customer did not leave a comment.

Bradley Sampsell 
Rating:
5.0

Great service. Easy pickup and drop off. Very friendly.

Alice Rambo 
Rating:
5.0

Customer did not leave a comment.

Christina Bello 
Rating:
1.0

I rented 2 15 foot trucks for 2 days with a total of 135 miles for both trucks. Delivered them back to the same place they were rented from 12 hours early and it cost me over $400. I will NEVER rent from uhaul again and will tell everyone I know not to pay attention to that “$29 a day bs.” I was anticipating $300 at most. I only rented 2 trucks because there were no 26 foot trucks in the area.

Pam Cleghorn 
Rating:
1.0

I scheduled my U-haul 30 days in advance with a dolly and 2 dozen blankets. The U-haul authorized dealer told me that's all he could provide, and I would have to get the rest of my moving materials from a Uhaul store. The morning of my move I went to get my U-haul. The authorized dealers tells me he doesn't have the blankets or dolly. That I would have to figure it out on my own. I seen $200 at Home Depot to get blankets to move. The worst experience I have ever had. Very unprofessional and unpleasant man, I warn everyone to stay away from this place.

blake centers 
Rating:
5.0

This service center was very helpful. The customer service agent was very friendly and knowledgeable. Well done!

Ron Crofoot 
Rating:
5.0

Customer did not leave a comment.

Melvin Morgan 
Rating:
5.0

Customer did not leave a comment.

Larry Hill 
Rating:
5.0

Excellent customer service!

Scott Craig 
Rating:
2.0

I was assigned to take the uhaul to this location, but it was closed during normal business hours, and I had to find someone to help me undo the trailer.

malia espinoza 
Rating:
4.0

Customer did not leave a comment.

Juan Trevino 
Rating:
5.0

Customer did not leave a comment.

DAVID HORTON 
Rating:
4.0

Self check in after hours.

Raquel Meza 
Rating:
4.0

Customer did not leave a comment.

Joel Smith 
Rating:
2.0

$15 cleaning fee was not necessary. Trailer was clean when it was dropped off. Parking lot and access to equipment needs to be improved.

Gary Davis 
Rating:
5.0

Vic is awesome. Easy pick up and drop off.

Larry Hill 
Rating:
5.0

Customer did not leave a comment.

Darby Plentl 
Rating:
3.0

Customer did not leave a comment.

Corianton Blackham 
Rating:
5.0

Customer did not leave a comment.

hector suarez 
Rating:
3.0

Arrived at 12:30 pm for a 1:00 pm scheduled return. Door locked on one there. Called number and person said they would be there in 30 minutes. Got a call from the person that said they would be even later. Waited. Finally they show and then during check out charged for an additional day because it was after 1:00 pm. Now have to watch and confirm a $59 refund. How fun!

Marvin Grows 
Rating:
5.0

Customer did not leave a comment.

robert snyder 
Rating:
1.0

Customer did not leave a comment.

Ashton Thomas 
Rating:
5.0

Customer did not leave a comment.

gabriela chapa 
Rating:
5.0

Vick was very accommodating and helpful.

Renee Kilroy 
Rating:
5.0

Customer did not leave a comment.

Joe Anderson 
Rating:
3.0

The individual here was empathetic to my situation. Uhaul still needs to make it right by refunding NY money. I started with a 25 ft request, agreed to 20 ft and then got to the original location and it was closed. When the person finally arrived, there was only 1 20 ft truck and I was sent to this location. There was a 20 ft on the lot bit was given a 15 ft. This reduced my capacity roughly 280 cubit feet, resulting in me having to rent a 2nd truck and spending money I didn't have to spend. I've tried to call the uhaul 800 number and cannot ever get a supervisor for compensation because my daughter drove in from Kansas to Austin to help me move and she was only here for 24 hours before having to head back to KS for school.

heather pauly-swartzbaugh 
Rating:
5.0

Customer did not leave a comment.

Wayne Hannan 
Rating:
4.0

Trailer was not designed for my Landrover

Juan Rodriguez 
Rating:
5.0

Need to fix passenger seat belt before next rental.

Frederic Taylor 
Rating:
5.0

He is awesome we been renting from him for all our Uhaul needs

Christopher Flores 
Rating:
2.0

Customer did not leave a comment.

Sharon Garcia 
Rating:
5.0

Customer did not leave a comment.

seth jones 
Rating:
5.0

Nothing

William Nelson 
Rating:
1.0

Location was closed when I arrived 30 minutes before posted closing time. I'm assuming they closed early due to rain. The chains on the trailer were not correct. The drop-off location pointed this out. The trailer was missing the hand turn tightener. There was just a bolt. Drop-off location said they would fix that. The light extension was not on the trailer. I had to get one off another trailer (in the rain).

Mark Christie 
Rating:
3.0

Customer did not leave a comment.

Stacy Bond 
Rating:
2.0

They didn't read the fuel gauge correctly and charged me $78.50 to re-fuel the truck.

Joseph Folkens 
Rating:
5.0

Customer did not leave a comment.

Bud Youhill 
Rating:
5.0

Customer did not leave a comment.

ROLANDO SALTING 
Rating:
5.0

Customer did not leave a comment.

GARY MCDONALD 
Rating:
3.0

Make sure all 4 tires are in good condition

Hayden Wilhelm 
Rating:
5.0

Customer did not leave a comment.

Doug Deskin 
Rating:
5.0

Customer did not leave a comment.

Theresa Sears 
Rating:
4.0

The expectation was to pick up the truck at 9a but the office was not open. We had to call and then do it via phone. A 30 minute delay but not the end of the world.

Ron Coleman 
Rating:
1.0

My order was canceled for no reason. No one called or talked to me about it at all. I was informed that pretty much someone canceled it because it was an out of town move so they didn’t want to accommodate me. I had instant stress and lost 2 Hours of my day dealing with this situation.

Julia Dry 
Rating:
3.0

Truck maintenance was not done well. Truck was released to me with a broken AC unit which I didn’t have the pleasure of finding out until driving it the next day mid-day, already loaded in the middle of July across Texas. It was miserable and I wouldn't wish that experience on anyone.

Daniel Blenkinship 
Rating:
5.0

Gentlemen that help was very friendly and knowledgeable.

Zyandrya Brown 
Rating:
5.0

Customer did not leave a comment.

amber nicoletti 
Rating:
5.0

Customer did not leave a comment.

Jimmy Shumake 
Rating:
5.0

Customer did not leave a comment.

Megan Waguespack 
Rating:
3.0

No one was there

Richard Patton 
Rating:
3.0

Customer did not leave a comment.

Kimberly Long 
Rating:
5.0

Dealer was great. However, U Haul screwed me over big time. I reserved a 20’ truck for 9:00 am on 6/26. This time was very important to me as I had a big day ahead and had help lined up. I get a text at 11:42 the night before that my reservation started at 11:00. I called my dealer who told me that UHaul Central changed my reservation to a different dealer that wouldn’t open until 11! NOT COOL!!! Last time I do business with UHaul!!! By the way, the dealer was great - Vick who got me in a 15’ that barely fit all my stuff. That’s why I made a reservation for a 20’ at 9:00!!! Get your shit together

MARK KEEDY 
Rating:
5.0

Customer did not leave a comment.

TU PHAN 
Rating:
5.0

Thank you!

Eugene Mitschke 
Rating:
3.0

Originally setup a reservation on 5/8/22 for a 26’ truck. Was not notified that my truck was not available until the evening before. My location was changed about 40 miles away. I had to travel about 45 mins to the location compared to 5 mins to the original location. Once I get to the new location, I was told my 20’ truck was not available after it was guaranteed. I had to call customer service to get the truck that was reserved for the weekend. I was also told of a discount which was never applied. I just ask to improve communication.

Alex Hernandez 
Rating:
4.0

Gentleman was very thorough and made sure to take plenty of pictures.

Yanira Oliveras 
Rating:
3.0

Customer did not leave a comment.

Brian White 
Rating:
5.0

Customer did not leave a comment.

Amber Rice 
Rating:
3.0

Normal drop off. No one there. Drop box.

Mason Newman 
Rating:
5.0

Customer did not leave a comment.

DAVID CAVAZOS 
Rating:
5.0

Customer did not leave a comment.

gayla brunet 
Rating:
5.0

Vic was super friendly and professional. He had me on the road and moving in no time.

Gaston Leyack 
Rating:
5.0

Vic was amazing and Helped me every step of the way.

Michelle Czulada 
Rating:
5.0

Customer did not leave a comment.

Richard ENorman 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Cleans, helpfull, polite, and fast service. I will use this location again.

joy cromer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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