Customer Reviews for Complete Trailer Repair
(U-Haul Neighborhood Dealer)

26 reviews

170 Works Ave   Cadillac, MI 49601

(231) 577-4127

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(231) 577-4127

170 Works Ave
Cadillac, MI 49601

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Loved the Cadillac Complete Trailer Repair location. He was very professional and attentive to my novice questons. Highly recommend him

Belinda M 
Rating:
3.0

Nothing

Michael J 
Rating:
1.0

When we got there on time the truck wasn't there we had to wait an hour and half to get the truck then it wasn't even clean it smelled of nasty b.o. and cig and was very dirty inside ...I was not happy at all ..I didnt even get a discount for having to wait not happy ..

Allen J 
Rating:
5.0

Customer did not leave a comment.

Gale H 
Rating:
4.0

Excellent job assisting with changing my rental options.

Dana M 
Rating:
3.0

Just a basic drop off point. Not sure what the actual business was.

william f 
Rating:
3.0

I rented a car haul that had mud all over it, but it did the job and was very happy with the end results

Robert M 
Rating:
5.0

Customer did not leave a comment.

Andy H 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
1.0

No one was at the store when we got there. Our pick up time was 9 am and the store employee did not show up until around 9:40 am. We called him twice and he kept saying he would be there in a split second, yet it was a 40 min wait.

CHAD B 
Rating:
5.0

Customer did not leave a comment.

Rena C 
Rating:
5.0

The owner was great.

Charles W 
Rating:
4.0

Customer did not leave a comment.

KRISTINA G 
Rating:
3.0

Customer did not leave a comment.

Wayne H 
Rating:
4.0

Customer did not leave a comment.

Mark F 
Rating:
4.0

Customer did not leave a comment.

DON S 
Rating:
2.0

I arrived at 4:30 per my reservation and the owner of the location, who does the rentals, was not there. He was out on a run fixing someone's trailer, about 30 minutes away. He requested I wait for 25 minutes for him to arrive but I could not as I had an appointment. He agreed to meet us at 6:00 and we didn't get out of there until 7:00. This put me too far behind schedule so I had to wait until the next day to use the equipment. And... he complained to his wife, who was on speaker about the people who couldn't wait 25 minutes for him. Apparently, he forgot that was me. The left brake light on the dolly has a short and was on sometimes and off sometimes.

Nancy R 
Rating:
3.0

When I picked up truck gas was at 3/8 level. I even showed it to owner on duty. Drove 25 miles and got charged $75 for gas. When i returned truck, i made sure it was at 3/8th level. Went to pick up truck Wednesday, truck was not available. Website says uhaul will give $50 if customer can't get truck on day of reservation.

Mayank P 
Rating:
5.0

Customer did not leave a comment.

TOM W 
Rating:
3.0

My original rental was supposed to be a van at a different location, but on the morning of pick up I was called to say the van was having mechanical issues and my rental would be changed to a different location, a larger truck but same price (which was great!). Getting the registration at the rental pick up took over an hour due to computer issues :-( This was the owners only rental and there were no other customers and it still took an hour to complete the online process for the rental. That was pretty frustrating.

Barbara S 
Rating:
3.0

I rented for 4 hours but end up using 5 hours. They charge me for two days. When you reserve online it says 10' truck one day for $19.99. If they told me I will get charged for two days, Insted of returning at 6 pm same day, I could return truck next day by 1 pm. Someone had reservation for same truck on Friday that this location could loose their business. Instead of charging $39.98 , cam you refund $19.99 for 2nd day. Truck only get used for 5 hours and uhaul advertise $19.99 for one day.

Mayank P 
Rating:
5.0

Customer did not leave a comment.

Angel P 
Rating:
5.0

Customer did not leave a comment.

karen s 
Rating:
5.0

Great customer service!

Bradley P 
Rating:
5.0

Customer did not leave a comment.

brandon b 
Rating:
2.0

Train the staff to properly use the computer rental system

Gerald C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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