Customer Reviews for Complete Auto Care
(U-Haul Neighborhood Dealer)

Rating:

3.0

The gentlemen onsite were friendly when we turned in the keys, however, they did not log the truck in as returned on Wednesday, when we returned it. I received a call from UHaul on Monday to ask if we were going to turn it in. When I explained we had turned it in the previous Wednesday, they said they would call them and have them log it in. When I received my receipt, they did not put the correct date or time we returned it. They actually put we returned it on Saturday, which was our due date, and even went so far as to put the return time as 1 1/2 hours after our due time.

Rating:

2.0

This was a very rural location. Dirt lot, poor signage, I was disappointed in the fact we had to drive 85 miles to pick up a tow vehicle and 85 miles back.

Rating:

5.0

A trailer tongue jack would be extremely helpful with mounting trailer to the hitch, a 6x12 is heavy.

Rating:

3.0

Picked the car dolly up around noon and dropped it of by 4pm on Monday. I then get a call Thursday wanting to know if I still had the dolly. It was never checked in when I returned it.

Rating:

3.0

Little out of the way but ok. Friendly.

Rating:

3.0

Could offer to help hook up the trailer.

Rating:

5.0

Worked great.

Rating:

3.0

It was fine for me because they were the only location that has the trailer size I needed. I would probably not recommend it to a friend because UHaul rental seems to be a small, side business for them and and it’s not in a real convenient location. Also, the trailer was kept in a gravel lot that was a rough ride getting in and out of.

Rating:

3.0

He said they dont unhook the trailers. You do it yourself. Do everything yourself. He didn't go out of his way. They're mainly car repair.

Rating:

2.0

No communication when trying to call or leaving a voicemail

Rating:

5.0

The staff was informed of the problem with the gas tank.

Rating:

5.0

The guys at complete auto care were very professional. Only problem with the experience was while driving at speeds from 40-55 mph there was a significant vibration/bouncing on the trailer.

Rating:

4.0

Decent, helpful and friendly folks overall. Would certainly lease here again in the future.

Rating:

1.0

Rude, would not answer simple questions politely; not the least bit willing to put forth any effort; would not help customer hook up trailer - it was pouring rain and the attendant just stood and watched. Not only would we never use this location again but would warn others not to as well.

Rating:

5.0

Thanks. Great

Rating:

5.0

Not change the pick up location a few different times and then I was sent 15 miles in the wrong direction of my travels!

Rating:

2.0

one person working the counter was multi tasking and it too way too long to help us.

Rating:

1.0

Well returned it on time. Got an email 2 days latter saying I never returned it. Turn it in before time and with more gas than it had when I picked it up. Over charged me. And in doing so over drew my bank account. So thank you. I will not ever use U-haul again and I will tell everyone I know what has happened. This is crazy and when I call they tell me well we will call me back. Still waiting on a call back. And trying to figure still why they charged me almost a 100.00!

Rating:

5.0

I was originally scheduled to drop off at Warsaw. However I found out about this location in Walton. He was very friendly and got me pulled up on the computer and had me done quickly. Highly recommend using this location.

Rating:

5.0

The man who checked us out was super nice and helpful. He made returning the Uhaul a breeze. There was actually a sign that said Uhaul rentals so it was easy to spot.

Rating:

5.0

Employees at the counters were very friendly and outgoing! Couldn't have had a better experience! Will definitely use these guys again! Truck as awesome, as well! Thank you!

Rating:

5.0

Everything was great. Nice great running truck and super clean. If I ever need it again it's the place I'll call

Rating:

4.0

Couldn't adjust the mirrors.

Rating:

1.0

They could walk out with the customer and hook up the equipment. They need to retest on U-Haul procedures of hooking the equipment to the customers vehicle to make sure all lights are properly working. which I had to play with to get working.

Rating:

4.0

Thank For yur help !

Rating:

4.0

The only issue was that I ordered 24 moving blankets, but they only had 13 in stock. It worked out okay as I only used 13 anyway.

Rating:

3.0

Better training for your agents.

Rating:

1.0

The location was closed and the gate locked when I arrived. 24-hour dropoff was available, but the location where vehicles were to be returned was next door to the building where the return box was located. This required me to walk through the mud, and climb over the fence in order to return the key.

Rating:

5.0

While this location was great, it was not the one that I requested for pickup and made my reservation with...I did not realize I'd have to travel here until I got to other location to pickup my tow dolly and was looked at like I was lying...because they had no clue what I was talking about. I hate drive twenty minute here, twenty minutes back home before I could even start my day...the day I planned out in advanced...where uhaul was to be my first stop.this error made me use to reschedule the rest of my appointments causing a great deal of embarrassment on my part. I was on the phone all morning and afternoon asking others to move their schedule around to make room for me because of this mistake. I was extremely disappointed. With all that said...the people at this location were very kind and knowledgeable and helped with hookup. I would recommend renting from this location...I would just check and double check that the reservation you've requested and been granted is actually in existence before traveling there to get it, but this wasn't this places fault, was the company or he website for the company maybe...fault.

Rating:

5.0

I will be back

Rating:

4.0

Helpful and friendly staff

Rating:

5.0

Great friendly service.

Rating:

3.0

Returned after hours on Sunday, spoke with a gentleman on the phone who was courteous ... storage location of trailers was similar to what I've seen in third World countries,... looked like a junk yard with no locks on lot, no locks on trailer hitches... very concerning if you want to protect your inventory...

Rating:

5.0

Nothing, the guys here were helpful and very informative with any questions we had. Dealing with uhaul was the easiest part of our move, we had hired a moving company & that was the worst experience, we let them go & called Uhaul Thank you

Rating:

3.0

the only thing that I was worried about was that the trailer had a bent fender and no one got to see it before I left the parking lot and I did not want to be blamed for the damage

Rating:

5.0

Nothing it was very easy and I was provided excellent Customer Service.

Rating:

2.0

Out of the way location!

Rating:

4.0

This experience could not have gone any better! the fellow who served us was friendly and efficient. He helped us feel less anxious on a very stressful day. I will definitely use this service again and recommend it to folks that I know. Thank you.

Rating:

3.0

I was suppose to pick up U Haul in Independence,KY I received an email changing the location to Walton which was 25 miles from my house. Thankfully, they adjusted my allotted mileage.

Rating:

5.0

Great customer service staff very helpful and friendly

Rating:

4.0

Google map depicted drop off location incorrectly.

Rating:

5.0

Thought service was great

Rating:

3.0

Quick check in but not labeled a u haul location confusing.

Rating:

1.0

I was told there was two hand trucks at the location and there was only one and i had to go to a different location to get the other when I returned them the guy told me that he could not give me a receipt for two when the system said I only had one

Rating:

4.0

I had an emergency on the highway and called the closest dealer. She found the equipment that I needed and reserved it for me. The lady even gave me directions to Complete Auto. At Complete Auto the guys were quite busy but they took care of me in a timely fashion. I was very pleased with the service I received from them.

Rating:

1.0

I returned the truck with the right amount of gas and will still charge $22 very upset about that

Rating:

1.0

be truthful

Rating:

5.0

Eric and the other guys were wonderful

Rating:

3.0

Location was closed on Saturday at 2:00. Was not able to actually get the truck onto the lot. They did have just enough room to pull the truck into the drive and get it out of the road. Drop box was a little hard to find, but was out in the open, just not by the door where one would expect it. Plenty easy enough to get to.

Rating:

3.0

Well the roof leeked ! got half my load wet .the fuel report was wrong ! I payed for more fuel than what was in it and it was dirty.as far as u-haul ive never had that experience with them and not sure if I would ever use them agail from a business other than a u-haul dealer

Rating:

5.0

Helpful personnel and clean facility

Rating:

3.0

Make sure the equipment ordered is available.

Rating:

3.0

Oil cap missing, oil level 2 quarts low. Power steering resevoir empty and leaking. Engine mount sway bar disconnected with 4 nuts finger tight. Strong ani-freeze odor. Winshield inside so dirty night time vision obstructed.