I rent U-Haul’s multiple times a year. The process was super easy and simple here
Brian S
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always return to this specific location. They are PHENOMINAL.
Meredith HNothing I don't knowyou could get better service than this
David WKeep doing what you doing thank y’all
DERRICO PSarah Housholder Is extra nice súper friendly it was a pleasure meeting her. She Made eveything look so Easy AND always with a nice smile
VERONICA GGreat customer service
Gino WGreat customer service!
Eric MPlace is good except for the extra unexplained charges. I was charged extra $30 total. $10 in 3 sections but doesn’t list anything.
CONG BVery pleasant experience. The folks that helped me (initially with the reservation and the with the pick up) were very lovely and explained everything well.
Trudy STruck had not been swept. No big deal. Very nice agent at the facility.
Jerry JExcelent place and personal too
Nelida SGreat conditioner service, friendly staff
Yasmeen KI was told that this location will not be renting trailer soon due to the decision of upper management I can promise you this will lose a lot of business this will be a inconvenience to me and others who rent trailers from here and who have storages here also.This is not a good business move everyone will move there storages down the street to migard u haul down the street.I hope these comments will help you guys reconsider this matter thanks.
Tirrell GWonderful customer service at this location.
DELISA MI RENT THIS VAN FOR JUST 8 MILES RAUND TREEP HAD SO BAD SMMELS HARD TO BREATHE IN VAN AND PET HAIRS I WAS ALL OVER I HOPE THEY CAN KEEP SOME NO SMOKING AND PET FREE
Ray PStaff is super friendly and helpful!
Matthew LThe truck was difficult to find and not in the best shape. I worried that it was going to break down and thought it was at one point, even going just the 5 minutes that I drove it. The horn didn't work, and the steering was really loose so it was difficult to drive. There was limited parking and the location was difficult to pull into and figure out what to do and where to go without blocking the entrance. However, the staff was super friendly and very helpful!
Tracy GEvery one was great and went out of their way to accommodate me very last minute. Thank you!! That's customer service.
Christopher AThe truck was clean and ran fine, better than other vehicles I have rented. The person running the location was nice and knowledgeable. My biggest issue is that after I was done with the rental I was being charged roughly SIX times the miles than I actually drove. I rented the truck in order to pickup a grill from the Home Depot which was roughly 4-5 miles from the rental location and I live right at 1.5 miles from the rental location and roughly the same distance to Home Depot. I checked the vehicle out at approximately 9:30 and had it back less than 90 minutes after I left. I would have gotten it back even sooner but had to handle a quick task at my house first. When I reserved the vehicle I specifically stated I would be traveling roughly 15 miles and would need it for no more than two hours. There is no way possible I could have driven 83 miles between the time I picked up the truck to when I returned it. When I left the rental location I had the foresight to look at the trip odometer and the reading was 782 miles, when I returned the odometer was at 796 miles, basically 1 mile less than what I estimated. The woman who was running the location did ask me if I wanted to stay to check in and I honestly did not feel like I needed to because the experience had been very good up to that point. Then I got the receipt showing I was being overcharged by an excessive amount. This was not the first time I have run into issues with mileage being overstated at the time of the check in. I usually take pictures of the various odometers before I leave a rental location because this practice of padding the bill with phantom mileage seems to be an issue across U-Haul rental centers here in metro Atlanta. I don’t know if whoever was manning the rental center didn’t update logs for mileage or whatever but it is an extremely poor business practice to do so. This incident has left a very bad taste with me and if it comes down to having to rent a truck in the future I will check to see if there are other truck rental places, like Penske’s, that can be used.
Philip KWaiting to hear from a manager named Justin to discuss the damages due to the condition of the truck causing water damage on all of my belongings
Kayla SSarah was very helpful and put my mind at ease with all her help and suggestions.
Faith KA great experience.
Art BSuper friendly and helpful
WILLIAM PI rented a van from uhaul this morning. The wonderful and pleasant experience with the young lady behind the counter was refreshing to see such care of customer service was her priority. It's nice to see those values are still in society and businesses
ALAN WThe location was fine, it just wasn't the best location for me. The process of returning the truck via the app was a pain. It was raining and the rain kept hitting my screen and making me start over. I got soaked trying to return it.
Tanya BI think adding in unexpected charges without saying anything to the customer is unattractive.
Walter MAll good great cx service
Dubhe PMore available parking spaces needed
Avery OThe lady who helped me was great. She even let me leave the trailer so I could go grab some dinner and return at closing time to pick up the trailer. On top of that she provided me some extra boxes at no charge since they did not have any Uhaul moving blankets available. Uhaul company should make the blankets available.
Dillon HThe lady at the office was terrific. Very responsive and very helpful. We will rent again form this location.
Jesse HGreg Hilterman, the Manager, was great He was patient and helpful both at check-out and check-in. Thanks, Greg!
Michael CThe staff was wonderful. I will definitely bring my business here in the future.
Jason HBoss lady is great. Enjoyed talking to her. Thanks
ralph hvery friendly people
CELIO PEveryone there is awesome!!!
Charlie MThere wasn’t enough gas in the truck when I picked the truck up and I almost ran out of gas. I wasn’t aware that there wasn’t enough gas in the truck until I had packed the truck and was leaving to go to my location and the truck didn’t want to start because I was parked at a slight incline. The place I went to after picking up the truck was less than a mile away. The needle was a little below 1/4th tank of gas when I picked the truck and that is not enough gas when renting a truck out to someone. I had to go the opposite direction of my next location to get gas quickly which caused me to have more mileage that I had to pay extra for. I told the agent at the store about it but he didn’t acknowledge it or offer an apology.
Carrie PNow the drop off was excellent the young lady taking care of this facility was very professional and was very concerned about our level of customer service that we received and also stated which I think was going out of the way but that she would help us put anything in the future that we may have as far as concerns with dealing with you all extremely professional extremely courteous and 100% customer service driven brother.
Gary GCustomer service was great. Easy pick up and drop off.
Marsha TThis location is the best. Sara is so friendly and professional. Her customer service skills are commendable.
DIANE FService was excellent.
Carlos GAttendant had difficulty in finding the correct account. He kept inputting the incorrect account number. Finally called dispatch and got it straightened out. Once we had correct account he was helpful
Walter WThey are so efficient and courteous. I won't go anywhere else. 👍👍
Kathleen FI rented a U Haul trailer twice from this location in the past week. Great experiences both times. Good equipment. Friendly people. Thanks!
Jordan SThe computer was not working and the employee was not that skilled in utilizing the iPad. It took a long time to get checked in and obtain the keys. I would suggest getting the equipment in working order and having someone consistently at the desk. I had to wait 30 mins for the employee to come back to the desk from the outside storage units.
Alisha WCustomer service was excellent!
Teresa SComputer system was down….which created a slow down of processing.
Gary MThe truck we rented smelled like cat pee, even with the windows rolled down the smell was difficult to avoid. The gas cap was broken and it was hard to remove it when it was time to fill up.
Branden DGreat service and clean, well maintained equipment.
Kevin RGreat location, friendly and helpful staff, competitive prices. The only complaint I have is the left tail/signal lights did not function. I think this should be checked after every rental.
Jim LAgent went out of her way to assist
Maurice PGentleman was very friendly, helpful and funny.
brenda c