Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

663 reviews

711 Branch Ave   Providence, RI 02904

(401) 331-3526

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(401) 331-3526

711 Branch Ave
Providence, RI 02904

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was pleased with customer service

Jillian Hamdy 
Rating:
2.0

Customer did not leave a comment.

sal calise 
Rating:
2.0

App had trouble scanning picture so I had to use the website. You can barely see the “next step” tab hiding below. I also rented an appliance dolly, they didn’t leave it in the truck. I had to wait till they opened. The customer service agent I spoke with was very nice helping me with the website and picking up my rental

BERNY CONTRERAS 
Rating:
5.0

Customer service was very helpful, truck was clean, but smelled of cigarettes smoke

Katrina Horner 
Rating:
1.0

The person at this location is not helpful at all. Truck was very dirty and had a very bad smell

jose Santos 
Rating:
2.0

Customer did not leave a comment.

Ajibola Ashamu 
Rating:
3.0

Front desk was really nice i have dealt with her before

MICHAEL SMITH 
Rating:
5.0

A good sweeping out would be nice. I used the truck twice and the dirt from the previous user was still on the floor of the truck.

Gloria GrahamRodrigues 
Rating:
5.0

Excellent

Shamsideen Ekutti 
Rating:
5.0

Customer did not leave a comment.

EDUARD ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Jason Marino 
Rating:
5.0

Customer did not leave a comment.

Andy Andujar 
Rating:
5.0

There seemed to be some kind of dirty water spot in the back which got on some stuff, but I could get it off cause it was on a hard object luckily. Tire pressure was low likely due to cold weather.

Keriann McDonough 
Rating:
5.0

Truck was slightly dirty in the cab and in the box

ELMER PARRILLO 
Rating:
5.0

Customer did not leave a comment.

Kimberly McCullough 
Rating:
4.0

Thank you

Aisa Kamera 
Rating:
1.0

No dollies, wi fi was out

Paulette Pemberton Robinson 
Rating:
3.0

Clean the trucks before giving them to customers!

MEAGAN LINCOLN 
Rating:
1.0

Rude and unhelpful counter person.

DEREK BENOIT 
Rating:
5.0

Maybe it's because I don't rent Uhaul very often, but I wasn't 100% sure if I took the return photos correctly. It would be helpful for people like me to have a reference for each required photo to be sure. Otherwise, we used the 24/7 rent/return and it was VERY easy and convenient. The keys and key drop-off were clearly marked.

Zerinamarie Peralta 
Rating:
1.0

the van had trash left inside. when i went to return the van the location showed it was open but the door was locked the was a guy at the front desk and he seen me at the door, he walked away then came back several minutes later and unlocked the door. he never checked the van to make sure the gas was at the correct level nor did he update my mileage. i asked him why he didn't check the van and he told me i would receive a updated receipt within a hour and i still haven't received the updated receipt.

Shaunaya Jones drake 
Rating:
1.0

The person working at the desk clearly didn’t want to be there and was extremely unhelpful

Alexander White 
Rating:
2.0

They had the slowest computer system and they do not communicate with people correctly for 10 minutes I heard two different complaints with the same issue the guy looked like he really didn’t want to be there

Keyona Long 
Rating:
5.0

Customer did not leave a comment.

Lea Meschino 
Rating:
3.0

Customer did not leave a comment.

John Varela 
Rating:
5.0

Customer did not leave a comment.

Rose Silva 
Rating:
1.0

Manager named Kyle was the worst interaction. I've had with anybody in an establishment in years... I would highly recommend using another facility and do not use the one on Branch Avenue in the state of Rhode Island....

George Jenkins 
Rating:
5.0

Customer did not leave a comment.

EDWIN LABOY 
Rating:
5.0

I just wanna say best service by the employees there Ryan I believe was who helped me and was great explaining everything made it super easy for us . great store and great service thank you once again and would definitely recommend renting from Compass self storage again !!!!!!

omar barbosa 
Rating:
5.0

Customer did not leave a comment.

Mario Oliveira 
Rating:
5.0

It had problems with the truck

Tammy Grundy 
Rating:
5.0

The young lady behind the counter was very professional and took care of everything that was needed to me to rent the U-haul for the day thank you so much

Jason Falls 
Rating:
5.0

Good poeple

Tammy Grundy 
Rating:
5.0

Very friendly customer service and very helpful. Effiecent and courtious. Would definitely recommend.

amy foster 
Rating:
5.0

Truck was in very poor condition maintenance wise. Multiple lights on the dash. Truck ran very rough and the suspensions was horrendous

Michael Berluti 
Rating:
5.0

Customer did not leave a comment.

bobby lewis 
Rating:
5.0

Customer did not leave a comment.

Linda Wilson 
Rating:
4.0

The process was fairly straightforward. Check-in was smooth and noneventful. One thing I would recommend. I noticed that all of the trucks were parked facing forward. I think it would be a good touch to have staff back them into a spot with the front facing outwards. This way a customer can just jump into the truck and drive off. The other way means they have to back up, sometimes blindly! This could be a safety issue, especially for nonprofessional drivers.

Gary Nahabedian 
Rating:
5.0

Great experience. Simple check in/ check out

Jason Ventura 
Rating:
5.0

The service was very good, customer service was very friendly and detailed.

gabriel noble 
Rating:
4.0

Customer did not leave a comment.

Lynn Gauthier 
Rating:
5.0

Just keep doing what your doing customer service means alot

Delano Ellis 
Rating:
5.0

Customer did not leave a comment.

Alexander Abraldes 
Rating:
5.0

Customer did not leave a comment.

Ronald Valliere 
Rating:
5.0

Customer did not leave a comment.

Kileena Rose 
Rating:
5.0

Everything was great. Maybe a sign to indicate customer parking but it wasn’t hard to find a spot after I knew where to park

Justin Fosdick 
Rating:
5.0

Staff was great. Good communication, very understanding. Great service.

Juan C 
Rating:
3.0

U haul always come back to you with some fee's that's I don't owe. I brought that truck back on the 18th ...so why am I getting charge for the 19th? Make no sense to me? I also rent again on May 21st, only had it two hours, brought it back, if I owe any money, why didn't they say I owe money then.

DEBORAH HARRIS 
Rating:
5.0

Nothing at this point. Extremely positive experience for me

ayodeji olarinde 
Rating:
5.0

Keep up the good work

Stanley Pierrecanel 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Lahue 
Rating:
3.0

Customer did not leave a comment.

WHITNEY JACKSON 
Rating:
5.0

The gentlemen that was working was amazing , beyond customer service to help me and guide me proper way! All being on crutches injured , he was outstanding!

Yvette Colon 
Rating:
5.0

Customer did not leave a comment.

Karley Carto 
Rating:
5.0

Customer did not leave a comment.

David Pouliot 
Rating:
5.0

It’s always a pleasure to go there, great team.

fabio toribio 
Rating:
5.0

Customer did not leave a comment.

ruth baye 
Rating:
5.0

Very profesional staff and great customer service.

fabio toribio 
Rating:
1.0

Customer did not leave a comment.

Christopher Lawson 
Rating:
5.0

Customer did not leave a comment.

vivian gibbs 
Rating:
4.0

Customer did not leave a comment.

Gillian Grant 
Rating:
5.0

Customer did not leave a comment.

MOHAMED FAYED 
Rating:
5.0

With absolutely no waste of time, great job guys!!!.

Jorge Del Prado 
Rating:
4.0

Customer did not leave a comment.

Leslie Parrillo 
Rating:
3.0

Customer did not leave a comment.

ELIMERIS ESPINAL 
Rating:
4.0

Identify when uhaul is actually turned in

Stacy Lawson 
Rating:
5.0

Employees friendly and courteous.

Lizabeth Cardente 
Rating:
3.0

Customer did not leave a comment.

Bernadette Aviles 
Rating:
3.0

Kyle was friendly and informative

Jasmine Sepulveda 
Rating:
5.0

This is my 3rd using this services in the same place and believe everything always is perfect and easy

ISRAEL ReyesReyes 
Rating:
1.0

First, I would replace the combinations on the key lockboxes. Next, I would have the workers thoroughly clean the entire cab and note any defects/problems. Lastly, each truck should be checked for overall performance before it is rented to the next person.

Charles Hannigan 
Rating:
5.0

Customer did not leave a comment.

BEVERLY DWYER 
Rating:
4.0

Very standard fare for uhaul

Travis Austin 
Rating:
4.0

Customer did not leave a comment.

diane stralker 
Rating:
5.0

Great place!

Alex Krepkikh 
Rating:
5.0

Customer did not leave a comment.

James Marsden 
Rating:
5.0

Customer did not leave a comment.

Alexander Pfaff 
Rating:
5.0

Great customer service and very punctual.

Lisa Flemming-Robb 
Rating:
2.0

Could not get in touch with anyone from UHAUL when there was an issue. Tried calling, live chat and sent an email, no response.

Jonathan Andrade 
Rating:
4.0

The truck was a little dirty in the cab, but overall in good shape. The staff was very helpful, courteous, and attentive.

Jeffrey Viveiros 
Rating:
5.0

Customer did not leave a comment.

Barbara Babin 
Rating:
5.0

As usual Justin and William a wonderful to work with. Had to go back to my storage on 8/19 and Justin was working and so how much my body was hurting and helped me bring my things to my storage. William has always been as helpful it just happens Justin is usually working when I go. I give them both 5 stars! Thank you for all your help guys. Activist_Dragon AKA Carol Shea 💜

Carol Shea 
Rating:
5.0

Customer did not leave a comment.

Fouad FarajMusleh 
Rating:
5.0

Customer did not leave a comment.

ali Ouedraogo 
Rating:
5.0

Customer did not leave a comment.

Scott Self 
Rating:
5.0

Customer did not leave a comment.

Paola Herrera 
Rating:
5.0

Customer did not leave a comment.

Mireille Sturmann 
Rating:
5.0

Excellent excellent

carey thomas 
Rating:
4.0

Customer did not leave a comment.

Jorge Lopez 
Rating:
5.0

Improve moving supplies inventory control. I had to contact six locations to get a half dozen moving blankets. Boxes were no problem.This was unusual in my experience with U-Haul, but there you are.

James Atwood 
Rating:
5.0

Customer did not leave a comment.

irma osiosa 
Rating:
5.0

nothing special

Ariadna Moreno 
Rating:
5.0

I still have not received my email it's MavMav43@gmail.com

Maria Vargas 
Rating:
5.0

Customer did not leave a comment.

john feldhus 
Rating:
5.0

Service very appreciate it excellent outstanding thank you

raquel lopez 
Rating:
5.0

Customer did not leave a comment.

Gary Rosadino 
Rating:
5.0

Customer did not leave a comment.

Alexander Abraldes 
Rating:
2.0

Super small parking lot with a hill that made it really hard to park and unload

Christian Looff 
Rating:
4.0

Customer did not leave a comment.

KEILA PAGAN 
Rating:
5.0

Customer did not leave a comment.

william scullin 
No reviews have been submitted for this location.

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