Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

240 comentarios

1703 Green Ln   Shelbyville, TN 37160

(931) 680-6358

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(931) 680-6358

1703 Green Ln
Shelbyville, TN 37160

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MONTY Y. 
Clasificación:
5.0

Everything was simple and the employee was very nice

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb V. 
Clasificación:
4.0

Very friendly and helpful staff. Helped me hookup and made sure I was ready to go.

Steven W. 
Clasificación:
5.0

Thank you for having a vehicle on hand when I first arrived at your location. The employees were all very courteous and very respectful. Hope I don't have another move anytime soon but if so I will return without a second thought . Thank you once again.

Shelley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy S. 
Clasificación:
5.0

Great customer service at this location

CLINT E. 
Clasificación:
5.0

Trailer had several lights out and even had broken lenses on lights when checked out I notified worker and he made note of it but in my opinion it should of been red tagged until repaired with that many out I reminded worker when checked it back in and he said they had note of it but should actually be repaired before renting again

RONNIE D. 
Clasificación:
3.0

Truck drove okay. Had almost 80K miles on it. Sounded like Serpentine belt needed to be looked at/replaced. Front left (passenger side) tire showed signs of mis-alignment and wear, but truck didn't pull to that side.

Gerald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
3.0

I am a frequent customer. I rent once a month and it would be extremely helpful if somehow they could keep all your information on file for faster service. That would be my only complaint. The service is great. Nice, friendly staff no complaints there at all. The Trucks are always available and clean. Just wish we could have a quicker checkout without all the same questions and paperwork we do each month.

BRITTANY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

The agent who helped us at the pick up location went above and beyond to make sure we were taken care of and could avoid extra charges.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
2.0

The website kept crashing every time I filled out the drop off survey. Nobody told me that they would be closed until 9 so I was there at 7. VERY frustrating.

Faith Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie C. 
Clasificación:
5.0

Same here. Keep up the good work. All good as is

Kerry D. 
Clasificación:
5.0

Keri was most excellent to deal with. She is very friendly and professional.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

Lady was very friendly and helpful

JACOB T. 
Clasificación:
4.0

Online check in is very difficult to use

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENIFER S. 
Clasificación:
5.0

Very helpful. Quick check-in.

KEVIN H. 
Clasificación:
5.0

I believe you should give more than 30 miles. There was NO WAY we could do our move and return the truck and not go over 30 miles.

SANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

Very good service 👏

BORIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE N. 
Clasificación:
5.0

Excellent!!!

JAMES M. 
Clasificación:
4.0

Checking in online is horrible. Next time I rent a UHaul I will make sure to do it when the office is open. Office staff are friendly and helpful. Online staff are not.

valerie B. 
Clasificación:
5.0

The lady in the office was really helpful.

HELEN D. 
Clasificación:
5.0

The crew there was very professional and helpful

Kent G. 
Clasificación:
5.0

N/C

BRENDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
1.0

Stop ripping people off on gas. When I left the pickup location the truck was on 3/4 tank. I only drove 46 miles round trip. When I went to check on how much gas the truck had used it was just little above empty. Cost me right at 100.00 to fill it back to 3/4 tank. Ripoff

JOSEPH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

Perfect!!!

LEONARD B. 
Clasificación:
5.0

Karie was awesome! Very attentive! We really appreciated her help.

TYNESHA S. 
Clasificación:
5.0

My husband and I loved how well Ms. Carrie took care of our family.

DOROTHY H. 
Clasificación:
5.0

Answer your telephone. I had to contact the site via another business co-located there.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA IRENE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Judy L. 
Clasificación:
5.0

Just keep doing what your doing always very nice

CLEO M. 
Clasificación:
5.0

Nothing. Great people and great service.

RODNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad L. 
Clasificación:
5.0

The truck could have been cleaner . The two dolly's we had reserved were not available. Other than that, everything was ok.

Kevin T. 
Clasificación:
5.0

The customer service for u haul at this location is above board.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G. 
Clasificación:
5.0

Only negative thing I can say is I paid for a furniture dolly and didn't get one other than that everything was great thank you

Derek B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

Kerry and her manager both went above and beyond - they were super helpful and friendly. When the previous customer was late returned the truck I reserved they even gave me a discount for having to wait. Totally satisfied with my experience. Will use them again!

Jill S. 
Clasificación:
3.0

I reserved a truck online and arrived at 6:30am to pickup my reservation. I chose to use my phone to pick it up since the location was closed. The pickup process was cumbersome and poorly communicated. I had to choose 2 verification options. I don't carry a lease agreement or a passport with me so I chose to enter 2 people I know as verifications. At 6:30am, they were unable to get one of the contacts to answer. It took 30 minutes to finally get through the verification and they let it go through without the 2nd form of verification because there was no other option. Additionally, if I arrive at 6:30 for a pickup and it takes 30 minutes to verify, my 6 hour timer should not start at 6:30.

Christopher M. 
Clasificación:
5.0

She's very kind with respect.

AI R. 
Clasificación:
5.0

No

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY B. 
Clasificación:
5.0

It was wonderful service. Everything was very clean and quick. Great service!

Jill J. 
Clasificación:
4.0

Online the location said it had a pickup truck available for $19.99 I had to get box truck for $29.99

Kris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKKI K. 
Clasificación:
5.0

Transaction was smooth and easy. Staff member was considerate, efficient., and conscientious. Equipment was comfortable and well-maintained.

Carolyn M. 
Clasificación:
4.0

Put more Chevys in your U-Haul fleet.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

While I am disappointed that my 9 hour use of the rental was deemed to be 2 "rental periods", it did what I needed it to do.

Tom O. 
Clasificación:
1.0

Make sure your reservations are set up correctly!!!

Leigha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

Staff was friendly and helpful. It was a very smooth transaction. I will definitely go back to them the next time I need a trailer or truck. Paul Cross

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARRON G. 
Clasificación:
5.0

Everything was great. No need for improvements

Sylena H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M. 
Clasificación:
5.0

Nothing at this site

SHERI P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kionna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz L. 
Clasificación:
5.0

Nada

O'neal R. 
Clasificación:
5.0

It was perfect

Steve N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie S. 
Clasificación:
5.0

Excellent service The agent was courteous and friendly. It was the best experience I have had at a uhaul office . Highly recommended.

Margaret O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
2.0

First let me say the truck was cleaned' had great gas mileage and that experience was great' but..........At this time I'm unable to recommend this location at this time. I rented a truck on 9/919 and returned the truck as I was informed to do. When I called to ensure that everything was ok l was informed my card would be charged $8.00 per gallon for not putting gas in the truck. I was also told by the staff where I rented the truck “that it's Uhaul policy to check the gas on a hill” which will put the gas gaged at a lower level. Given a pic of the gas gaged and informed the transaction was complete and dispute it with Uhaul. I went back to The Uhaul place and checked the gage on s flat surface' which again the gage was appropriate so, I called Uhaul and have been promised a refund. I was in formed that what I was told was NOT Uhauls' policy. So I will rent a truck in the future and ask a lot of question plus read the fine print. Keep all gas receipt.

PAULA H. 
Clasificación:
5.0

Courtesy was excellent..Service excellent...Everything was smooth sailing ..Couldn't ask for more...Thank you

John B. 
Clasificación:
5.0

Ms. Brenda was great getting me into the uhaul. And bringing it back was great and was even given water to cool off from working so hard moving. There is nothing that could have made the rental better. Thanks Tammy Ferrell

Tammy F. 
Clasificación:
1.0

I've been trying to get ahold of someone for a week because I was triple charged for my uhaul and my account was over drown and no one has got back in touch with me. Worst experience with uhaul I've ever had

LOUISE B. 
Clasificación:
5.0

Great folks at this location. Thanks for a great experience.

Rick C. 
No se han enviado comentarios para esta ubicación.

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