Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Everything was good. The gentleman helping was very polite and helpful. He explained everything to me and even when I didn't understand something, he repeated again without sounding frustrated.

Rating:

5.0

Nothing

Rating:

3.0

Inside truck with trash cigarette she's pop can tabs crumbs everywhere.

Rating:

1.0

Not satisfied with the with the rental of your trucks mirrors need to be fixed truck do not have dollies in them and I wasn’t informed that if I take the dolly out the building that I would be charged for it I was charged for the dolly

Rating:

1.0

I am no longer using uhaul again.

Rating:

1.0

Mileage entered as starting mileage was wrong used the truck for 15 miles was charged for 72 miles

Rating:

1.0

I arrived at 9:30am to pick up the truck and no one was in sight. When I called U-Hauls customer service, I waited on hold for 20 minutes, then was transeferred to another dedicated line. The call disconnected. I called back to start the same process over again as I had hired movers and still needed a truck. The agent on the line explained they found another locatoin about 20 minutes away that had a truck available, however, they would charge me for the additional mileage and no discounts could be offered my inconvenience or to help with the cost of the hourly hired help I employed an not have to pay 2 hours of free labor. I drove back to the original location, noticed that the "open" sign was on and walked in. I picked up my truck at 11a. The front desk advised someone had called off. She would ony be able to offer my a few $ off my rental. I understand the politics of a call of... I don't understand why there isn't a better proceedure in place to make the customer "whole" or extend any accomodations to ensure the customer remains a returning customer. I found myself in a complete panic and out a lot of money for the inconvenience of a "call off" at this location. Please reach out to me via e-mail anya.graves@cchmc.org to discuss this futher as my cell phone views most 800 #'s as spam.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

The Lady who manages the office does a great job; No Nonsense and seems to really care about how the customers are served.

Rating:

5.0

Nothing. The staff was excellent. Thanks.

Rating:

4.0

The rental Truck that I received broke down. The transmission drifted into Neutral while I was driving and I was stranded on a very busy 2-lane road. Perform thorough mechanical Inspections more often, A broken transmission link was the problem.

Rating:

5.0

Awesome customer service!

Rating:

5.0

I estimated the total cost myself and uhaul is really great about price transparency except for environmental fee which is low but would like it the environment fee to be upfront when estimating and the price estimate tool wouldn’t work on site. In person location was excellent

Rating:

5.0

All good

Rating:

1.0

TERRIBLE

Rating:

4.0

Let me know ahead of pick up time that the Dolly won’t be available at the location when I already pay for it online . This is the second time this has happened .

Rating:

5.0

No complaints. Very pleasant, hassle free experience.

Rating:

5.0

Excellent staff. Easy, convenient process.

Rating:

5.0

Best experience I've had with U-Haul. Kelly was super awesome!! She was very friendly and efficient. The facility was cute, clean, and inviting, and it smelled really good. The back of the truck needed to be swept before putting our belongings in it, but the cab of the truck was the cleanest I've ever seen from U-Haul. Definitely recommend this location!! Thanks!!

Rating:

5.0

Very helpful and kind employees

Rating:

5.0

Stay great.

Rating:

2.0

Because of the extreme inclement weather, we could not return the truck until a day and a half later, and then I was charged an additional $80 for 2 days plus $25 cleaning fee because the floorboard was wet from the snow that had melted that I had on my feet. I feel that the extra days and other charges should be waived because I did not make it snow and I didn't want to hit something in the parking lot with your truck. Very bad policy

Rating:

5.0

Was very pleased with the service and truck. First-time rental from this location.

Rating:

1.0

I showed up to return the truck at 2:11 pm and there was a sign on the door that said will return at 2:30 . But as I was yell this to my son the man inside came to the door and reached his had though the door drop slop and I handed him the key , he said thank you and I drove off. 2hours later I got my final bill charged for an extra day stating I'd returned the truck after 4.Thats was an intentional lie and a dishonest way to charge a customer extra money on purpose. And that's bad business. I'm sure there are cameras there and at the gas station right next door where I got gas minutes before returning the truck to prove what I'm saying. I will never do business with them again.

Rating:

5.0

Everything was great. Kelly and Heaven were friendly and efficient. Great to do business with them.

Rating:

4.0

The ladies working at this location were very personable even early, even on a nasty cold day. Both when I picked the truck up and returned, they were in a good mood when so many others in retail/service have bad attitudes. Kudos!

Rating:

5.0

The equipment was very well maintained and clean. It was a pretty smooth rental experience from picking up to dropping off. I would definitely use that location again. The staff was very friendly explained everything and answered all questions professionally. Would definitely recommend to family and friends.

Rating:

4.0

Truck was clean, but received on empty, so they gave me a gas credit. Becky was very nice, very helpful.

Rating:

5.0

N/A

Rating:

5.0

I always rent from this location. The front desk lady Kelly is always so kind and prompt. Makes the experience worth coming back time and again. In and out! Thanks.

Rating:

5.0

The young man who helped me on my moving day was super helpful, friendly professional.

Rating:

5.0

Everything was excellent including it's cleanliness, employee's professionalism, product knowledge, & wiliness to go above and beyond. The employees were friendly, upbeat and courteous. I had a "Top Notch" experience at this establishment and will definitely return!

Rating:

3.0

Employee was late to open store. Also although the truck was new an F650 should never even be built with a gas engine. Struggled to maintain speed limit on highway and redlined going up any hill over a 15 percent grade. Consider a diesel motor option in your 26’ trucks in particular. You’ll get better performance, better fuel economy, and better life expectancy. The ride was worse than I expected even out of an F650. You can feel every crack in the road. God help you if youre driving through road construction. If you plan on renting this truck you should preemptively call your chiropractor, also bring plenty of bags if you or your passenger are prone to motion sickness.

Rating:

5.0

Friendly people great location easy to work with I was in and out

Rating:

1.0

We were charged for the previous customer because the van was not checked back in. Now we are having issues getting this resolved. We used the check-app prior to leaving the facility to confirm the mileage and gas. For some reason you all don't have our check-in photos. We also spoke to the rep at check-in about the wrong mileage and he said that he was going to call and fix it. Well that didn't happen. Neither did submitting our tax exempt paperwork.

Rating:

4.0

The truck I rented was not available at the specified time. I had to wait 45 min for the truck to be ready for rental. The customer service agent was excellent however. He treated everyone who came in with respect and professionalism.

Rating:

5.0

The clerk was nice and friendly! Thank you!

Rating:

5.0

Don't change anything. It was a great experience. Especially working with Kelly. She was such a big help

Rating:

4.0

The location was fine. Easy to pick up and drop off after-hours. I did have a issues with Uhaul customer service not related to the specific location.

Rating:

5.0

was a quick and easy process at this location.

Rating:

2.0

Did not have truck when we arrived. This was after they changed the location of pick up. They had to give us a different truck. The truck smelled so bad like marijuana. The dolly we ordered wasn't there so we had to go buy one. Very inconvenient!! Very poor transaction.

Rating:

5.0

Great customer service!

Rating:

3.0

I had a reservation at the one down the street, I called Friday to make sure my reservation was good and that the two dollys I reserved were all set, I got to the location and he didn’t have either dolly and the trucks windshield was covered in snow and it wouldn’t start, I ended up at the Compass location, he didn’t have anything except the regular dolly but he was very nice and helpful

Rating:

5.0

Good people.

Rating:

3.0

Y’all need new vehicles and lower $$ per mile. I wouldn’t use Uhaul for moving anymore.

Rating:

2.0

I saw something after my rental about a $50 reservation guarantee. Unfortunately the location did not have the size truck I requested. The associate was very nice and helpful but getting the larger truck put us at a disadvantage. The apartment we were moving from had limited space and the larger truck made the move difficult. Would like to know if I am entitled to the $50 from the guarantee

Rating:

1.0

The Uhaul was a mess when I picked it up. It struggled the whole ride sounded like transmission issue on 2nd and 3rd gear. The receptionist who was there to take customers didn't show up for 30 minutes, and was not very customer service oriented or professional at all. Also, charged for gas even though I filled it to the point indicated on the sheet.

Rating:

4.0

The lady working there was very nice

Rating:

3.0

No pads even though orders - very difficult to get them and had to visit other location where I was told they were holding pads but they had no knowledge and did not want to give me any - was told they would be complimentary due to inconvenience but I was charged anyways - that hassle took about 2 hours

Rating:

5.0

Excellent and wonderful

Rating:

5.0

I really appreciated being greeted and treated very friendly coming in the door, everything was explained to me and the truck worked perfectly. I will definitely recommend and will be back as the need arises, sorry so late filling this out

Rating:

5.0

Staff was very friendly and helpful. Thanks so much for a easy and painless rental experience. :)

Rating:

2.0

Ordered appliance dolly, wasn’t told there wouldn’t be one until pick up. Was forced to drive to another location just to pick up a dolly.

Rating:

5.0

Everything went well! The U-haul was in very good condition and it was clean! Thank you

Rating:

5.0

Foam littered in the back of the van and the front outside of the cab was covered with stuck kn leaves and flowers…

Rating:

2.0

I paid for a dolly and when I got to the property to load my furniture (20 minutes away), there was no dolly. Spent 20 minutes on hold waiting for a rep, who stated we had to go back to the facility and get a dolly. I was still charged for the dolly even though it was supposed to be subtracted from my bill. They did not offer to cover the gas to go back to facility and the facility was closed. So customer service was useless to reconciling the mistake. I would not recommend doing the 24/7 share program.

Rating:

5.0

Simply put from the customer service, the van and everything was fantastic. Thanks 👍🏽