Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

371 reviews

200 Front St   Smyrna, TN 37167

(615) 220-9580

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Thur: 10:30 am–1:30 pm
  • Fri-Sat: 10 am–4 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(615) 220-9580

200 Front St
Smyrna, TN 37167

Services at this Location:

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Thur: 10:30 am–1:30 pm
  • Fri-Sat: 10 am–4 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every one we dealt with worked in a very professional manner and things were done in excellence.

Gary Hicks 
Rating:
4.0

Customer did not leave a comment.

Lisa Lowe 
Rating:
5.0

Customer did not leave a comment.

Melvin R. Murphy 
Rating:
4.0

Customer did not leave a comment.

Brandy Parham 
Rating:
2.0

Customer did not leave a comment.

DENNIS BRADBY 
Rating:
5.0

This location was great. The Dekalb pickup location I spoke with a guy on the phone- the rudest, more unprofessional encounter I have ever had in my entire life. He was blatantly mocking me and laughing in a condescending way throughout the conversation of me simply asking how to go about switching the pickup location. Once transferred to this location of compass storage- experience was amazing!

Kaitlin Hicks 
Rating:
5.0

Easy drop off, and friendly service.

Vance Topp 
Rating:
5.0

Drop truck off at 10: p.m. and had no interaction with anyone

DONNA HARMON 
Rating:
1.0

You give the address for a Storage facility and allow 24 hour pickup. The problem is that the actual parking lot that has the Uhaul vehicles is in an unattached lot behind the storage facility. There is a railroad track between the two and the only way to access the Uhaul trucks is to leave the facility, drive down the road to cross the tracks and then enter the from a completely different road. Unfortunately I parked in front of the storage facility, unable to see that the trucks aren't even located there nor can be easily accessed. The fact that no one was working there to help only exasperated the entire situation. The app was glitching so I had to call the number for help. It took well over an hour for the agent to override the issues caused by the app and things entered wrong in my reservation that I also placed on the phone days earlier. The agent I spoke to to help find and get the vehicle was very nice and patient, and I truly appreciated it since everything up to that point was a nightmare and continued to get worse. Unfortunately the drop off location I initially chose when making the reservation days earlier was no longer available. So I had to drive further to one that was. This cost me more in gas and caused me to go over the milage. I wouldn't of went over if I had been able to drop it off at the initial place I had reserved. So this cost me more money. Then when I was ready to return, the app still kept reloading the same page, not continuing to the next page to allow me to start the return. I had to call customer service again to have them do it. All in all, unnecessary hours lost due to the poor app, incorrect reservation info entered by phone agent days prior, unclear information on actual location of trucks, multiple phone calls for help, and longer drive to drop off. Then more money lost to extra miles and gas. It was a horrible experience. The only good parts were the polite phone agents I spoke to today for the pick up and drop off. Unfortunately, due to all the other issues I had, I would never recommend this service to others.

danielle ceciliano 
Rating:
5.0

Thanks so much!!

Mahily Barranco 
Rating:
5.0

Customer did not leave a comment.

Alquavious Lamar 
Rating:
5.0

Customer did not leave a comment.

Marisa Marshall 
Rating:
4.0

Customer did not leave a comment.

Bridget Hanafin 
Rating:
5.0

Customer did not leave a comment.

Quantanias Hunt 
Rating:
5.0

Customer did not leave a comment.

Roger Mann 
Rating:
5.0

The manager in Smyrna TN was awesome and we will always use their location.😃 But, The online service was not very good at all. The rep did not put in the information we ask and she confirmed she did. People want a paycheck, but they don’t want to do the work. Pretty sad work ethic.🙃

Angela Beard-Hohl 
Rating:
3.0

The oil leaked BAD all over the driveway and the truck was very rough driving. Also the 2 dollys were not in the truck as requested and billed for.

Angely Bailey 
Rating:
3.0

Truck was reasonably clean, didn't expect sparkling clean. I rented a dodge ram truck, drove it 33 miles. Fuel economy display says average is 20 mpg. Refilled gas with 1.948 gallons and was still charged for 2 gallons $6.75 fuel charge. Does this truck only get 5 mpg??

Linda Glover 
Rating:
5.0

All goid!

robert harrah 
Rating:
5.0

Seamless no issues

Billy Simmons 
Rating:
4.0

newer trucks maybe idk?

William Sarappo 
Rating:
4.0

Customer did not leave a comment.

Gail Davis 
Rating:
3.0

Customer did not leave a comment.

Kendall Newell 
Rating:
3.0

Having to go on a completely different street in traffic to pick up the U-Haul is ridiculous.

SHEILA BAKER 
Rating:
5.0

Customers Service was great! One of the ladies noticed me giving to St Jude box, she happily acknowledged it and said thank you. I returned the truck and locked the key inside The employee was so kind and calmed my fears of my wrong doing.

Sylvia Taylor 
Rating:
5.0

Marah provided excellent service from start to finish! Her coworker was also helpful and friendly. Highly recommend.

Mae Jordan 
Rating:
5.0

Customer did not leave a comment.

Tommy Holt 
Rating:
5.0

Employees was very friendly and helpful.

Jeffrey Conn 
Rating:
5.0

The latch for the lock was broken, I called roadside assistance and within an hour it was fixed. Fast service! Customer service is great as well. Thanks guys!

Starlett Bass 
Rating:
3.0

Customer did not leave a comment.

Natalie Slusher 
Rating:
4.0

Customer did not leave a comment.

Efrain Mendez Menjivar 
Rating:
5.0

Customer did not leave a comment.

Brittany Dozier 
Rating:
5.0

Stephanie, was knowledgable, friendly & helped me in every way possible with my truck rental. She made the process easy and pleasant. As the face of Uhaul and Compass Storage, she represented the business in a great way. If I ever need storage or truck rental again, I would definitely return after my customer experience. I would recommend this business to anyone else too!

Eric Miller 
Rating:
5.0

Customer did not leave a comment.

Donald Knight 
Rating:
5.0

I had only went to one other U-Haul place before this one. The first one's customer service was average and overall not the best. This location however had amazing customer service and was amazing in helping me out as a first time renter. I would go here a million times again if I had to. They were so respectful and understanding and clarified any questions I had.

Angel Neiman 
Rating:
2.0

I kept calling this morning to speak to someone at the Front Street - location in Smyrna, TN. The young lady I picked up the truck with was great but when I returned the truck the young man there was very rude, not helpful, nonchalant and was not answering the phone when I tried calling. I called 10 times and no answer at all. Beware of this location very unprofessional.

Tijuna Jones 
Rating:
5.0

Truck had drink spills and a torn part on the passenger seat. Overall was pretty clean. Staff were wonderful!

Pamela Ellis 
Rating:
5.0

Thank you for going above and beyond to help me out! - Debbie Mann

Debbie Mann 
Rating:
4.0

Customer did not leave a comment.

Sharmayne Williams 
Rating:
5.0

U-Haul @ 200 200 Front St Smyrna, TN 37167 1 (615) 220-9580 Inside the storage company This is the best place in the area to rent U-haul from, the people are friendly and make the process easy. They are staffed and open (at the site) during business hours, equipment availability is there when they say it is. 5 STARS

Aaron D Unsel 
Rating:
5.0

Customer did not leave a comment.

michael mcclatchey 
Rating:
4.0

Customer did not leave a comment.

Marlena Butler 
Rating:
5.0

Condate continue doing what you are doing great work.

antoinette dejoie 
Rating:
5.0

Customer did not leave a comment.

David Warnack 
Rating:
5.0

Nothing to improve. It was an easy and simple process. The truck was perfect!

Ann Smith 
Rating:
4.0

I returned the truck after hours and the key would not fit in the slot. Apparently, someone else had done the same thing. As I was trying to get the key to fit, the front of the box opened. So, I placed the key in (along with another key) and shut the box closed. Otherwise a good experience. Marah was very nice.

Matt King 
Rating:
1.0

It is too expensive

Radhames Garcia 
Rating:
4.0

The drop off spot was not marked clearly. The staff was very helpful.

JONATHAN HALL 
Rating:
5.0

Have full tank of gas in the truck. Goes out full, bring back full

David Caruso 
Rating:
5.0

The lady that assisted me was friendly, kind, and courteous. Fabulous experience!

PAM ELLIS 
Rating:
5.0

Customer did not leave a comment.

Tracy Lindsey 
Rating:
5.0

Customer did not leave a comment.

Aaron D. Unsel 
Rating:
3.0

I had made a reservation days before the rental… when I couldn’t make it to Nashville, I had to get my daughter and her boyfriend to pick the truck up and the girl canceled my reservation and then re-created a reservation and Jake Skinner‘s name and it was a lot of drama and I don’t appreciate it. I don’t even think that we got a 20 foot truck but whatever.

Jacob Skinner 
Rating:
5.0

The truck seemed rather old but it got the job done.

Crystal Douglas 
Rating:
4.0

Good Customer Service!

Mack Teasley 
Rating:
3.0

I was told that i was required to add insurance when I didn’t want to

Mosheer Narouz 
Rating:
5.0

Customer did not leave a comment.

Sean Driscoll 
Rating:
4.0

Can not think of any thing.

Courtney Fields 
Rating:
5.0

Customer did not leave a comment.

Darrin morreale 
Rating:
5.0

Customer did not leave a comment.

Scott Mitchell 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cisneros 
Rating:
1.0

The truck I rented should not be in service. Looks like previous damages have never been fixed. Truck itself looks like crap. Sounds like crap too. It was filthy when I got in it. The brakes squealed so loud! The transmission would slip every once in a while making me afraid I’d get stuck somewhere. Trying to keep the truck in lane was a pain in the ass. It needs an alignment bad! After this experience I’ll probably never rent a U-Haul again. I wish I could get a refund.

Christopher Woodard 
Rating:
1.0

I was charged for gas even when I filled up the truck after picking it up because it only had 1/4 tank. also you all charged me for a bunch of things I didn’t authorize. but I didn’t have any option to removed it because you all charged me already. poor service and not recommended at all.

nestor petit 
Rating:
1.0

Customer did not leave a comment.

Loretta Grissom 
Rating:
5.0

Customer did not leave a comment.

Brandy Bledsoe 
Rating:
5.0

Customer did not leave a comment.

THOMAS ENNIS 
Rating:
5.0

Your Uhaul program is excellent. Thank you for a great experience.

Maxine Harville 
Rating:
5.0

I can’t remember the employees name at Compass but She was friendly and personable

Latonya Campbell 
Rating:
4.0

Derrick was very knowledgeable and informative.

Craig Courtney 
Rating:
3.0

Customer did not leave a comment.

James Kiddy 
Rating:
5.0

Completely automated. Took pictures, registered the truck return online, etc. Seamless.

William Harrison 
Rating:
4.0

Update address location of equipment. Storage facility is located on Front St Smyrna, Tn. Equipment was parked in a lot located on Lowry St Smyrna TN.

Rafael Bello 
Rating:
5.0

Customer did not leave a comment.

James Talley 
Rating:
5.0

Customer did not leave a comment.

Jennifer Williams 
Rating:
4.0

The woman who helped us was very friendly and quick to get us on our way which was very helpful.

Lane Martin 
Rating:
4.0

Cruise control would help

glenda bristow 
Rating:
1.0

Customer did not leave a comment.

Debra Lewis 
Rating:
4.0

The truck was a little slow driving. It just seemed older. It got the job done tho. Thank you!!

Kayla Kooley 
Rating:
4.0

The only thing that needs to be different is it needs to be now that the U-Haul is on the other side of the railroad tracks from compass storage. They are separated by a fence and the railroad tracks and where you pick up the U-Haul is actually on S. Larry St. beside the barbershop. Other than that I really did not have an issue I didn’t drive far and it was easy to return. I didn’t have the 24 hours that I planned I picked it up at 11:30 and I returned it around 230 or 3 PM. And the truck was in better shape than most of the ones I have rented from other U-Haul‘s.

Angela Jordan 
Rating:
4.0

Customer did not leave a comment.

Tiffany Osborne 
Rating:
5.0

Customer did not leave a comment.

Stephen Monroe 
Rating:
4.0

They was nothing wrong with compass but let me tell you all that when I reserved my truck on long and it changed Friday evening to a different location and the place was not open for pick up has pissed me off. Also I had to rent a smaller truck to move my stuff and I did not get everything so I would like a truck at no cost this weekend to finish my move. Thank you

KEVIN ALLMAN 
Rating:
3.0

Guy at desk was not really friendly. Very little said, was short in statements. Didn’t feel appreciated for our business.

Scott Keys 
Rating:
1.0

The individual working at this location in no way reflects my review. This person did everything they could to make sure I left this location satisfied after having many issues with my uhaul order. I have give this uhaul location 1 star because 1) they did not have all my equipment that I ordered in stock 2) after call uhaul to make sure they had this equipment available at this location they told me "yes, this won't be a problem 3) I had to go to a whole different uhaul location in order to get my equipment that was not provided with my truck that I ordered.

Bryon Randolph 
Rating:
5.0

Customer did not leave a comment.

Brian Dunphy 
Rating:
3.0

Disappointed the truck only had 1/4 tank gas in it when we got it.

GREGORY RANDOLPH 
Rating:
5.0

Make a better way of returning to building in Smyrna..besides crossing rail road track

James Yokley 
Rating:
5.0

Customer did not leave a comment.

Rudolph Ramble 
Rating:
3.0

A little inconvenient picking trucks up across railroad tracks but otherwise easy enough. Staff was very helpful.

Charles Shepherd 
Rating:
5.0

All was good

Michael Daddone 
Rating:
4.0

Truck stunk of smoke, and felt gritty ( steering wheel etc) the headlights only worked on high beam, and I was using it as it got dark, so a safety issue.

Susan Jenczyk 
Rating:
5.0

Thank you

Edwin Funes 
Rating:
5.0

Marc was great to work with!

Jennifer Brown 
Rating:
5.0

Customer did not leave a comment.

Tharin Peebles 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Hausmann 
Rating:
5.0

Customer did not leave a comment.

Chris Oliva 
Rating:
1.0

The truck was not filled with gas, it smelled of marijuana (which Steven told me it did), I did not get the big dolly that I requested. Steven also told me that they didn't have any straps for me.

DONNA FULTZ 
Rating:
5.0

Thank you

IBRAHIM TADROS 
Rating:
5.0

Customer did not leave a comment.

John Howse 
Rating:
5.0

Excellent service. Thank you for your attention

Ricardo Mayorga 
No reviews have been submitted for this location.

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