Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

299 comentarios

200 Front St   Smyrna, TN 37167

(615) 220-9580

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: 12:30 p. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 220-9580

200 Front St
Smyrna, TN 37167

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: 12:30 p. m. - 3:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
4.0

The woman who helped us was very friendly and quick to get us on our way which was very helpful.

Lane M. 
Clasificación:
4.0

Cruise control would help

glenda B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Debra L. 
Clasificación:
4.0

The truck was a little slow driving. It just seemed older. It got the job done tho. Thank you!!

Kayla K. 
Clasificación:
4.0

The only thing that needs to be different is it needs to be now that the U-Haul is on the other side of the railroad tracks from compass storage. They are separated by a fence and the railroad tracks and where you pick up the U-Haul is actually on S. Larry St. beside the barbershop. Other than that I really did not have an issue I didn't drive far and it was easy to return. I didn't have the 24 hours that I planned I picked it up at 11:30 and I returned it around 230 or 3 PM. And the truck was in better shape than most of the ones I have rented from other U-Haul‘s.

Angela J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
4.0

They was nothing wrong with compass but let me tell you all that when I reserved my truck on long and it changed Friday evening to a different location and the place was not open for pick up has pissed me off. Also I had to rent a smaller truck to move my stuff and I did not get everything so I would like a truck at no cost this weekend to finish my move. Gracias

KEVIN A. 
Clasificación:
3.0

Guy at desk was not really friendly. Very little said, was short in statements. Didn't feel appreciated for our business.

Scott K. 
Clasificación:
1.0

The individual working at this location in no way reflects my review. This person did everything they could to make sure I left this location satisfied after having many issues with my uhaul order. I have give this uhaul location 1 star because 1) they did not have all my equipment that I ordered in stock 2) after call uhaul to make sure they had this equipment available at this location they told me "yes, this won't be a problem 3) I had to go to a whole different uhaul location in order to get my equipment that was not provided with my truck that I ordered.

Bryon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
3.0

Disappointed the truck only had 1/4 tank gas in it when we got it.

GREGORY R. 
Clasificación:
5.0

Make a better way of returning to building in Smyrna..besides crossing rail road track

James Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudolph R. 
Clasificación:
3.0

A little inconvenient picking trucks up across railroad tracks but otherwise easy enough. Staff was very helpful.

Charles S. 
Clasificación:
5.0

All was good

Michael D. 
Clasificación:
4.0

Truck stunk of smoke, and felt gritty ( steering wheel etc) the headlights only worked on high beam, and I was using it as it got dark, so a safety issue.

Susan J. 
Clasificación:
5.0

Gracias

Edwin F. 
Clasificación:
5.0

Marc was great to work with!

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tharin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris O. 
Clasificación:
1.0

The truck was not filled with gas, it smelled of marijuana (which Steven told me it did), I did not get the big dolly that I requested. Steven also told me that they didn't have any straps for me.

DONNA F. 
Clasificación:
5.0

Gracias

IBRAHIM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Excellent service. Thank you for your attention

Ricardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Neil C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

Anything is fine. Office was super clean and excelent custumer service there.

pedro M. 
Clasificación:
3.0

Improve Ease of access to the truck using mobile device. We had to give additional phone numbers of contacts upon arrival and had to let them know your calling etc adding about 15 minutes or more to the pick up.

Nicholas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

oudone X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
1.0

Too expensive

Tanya A. 
Clasificación:
2.0

Horrible Man on Front Street reception entrance. He absolutely hates his job. Not friendly at all.

Shelly V. 
Clasificación:
3.0

Nothing for nothing, I thought the 99 cents a mile was kinda crazy, but I'm not in the u-haul business, so I guess you can charge people what ever you want for convenience, but I guess that's just me

Stacy P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

The submitting of two contacts for referral was very inconvenient and I don't feel holds much merit to whether someone is actually a good renter. Even a “bad” renter is going to submit phone numbers for people who will vouch for them. The rest of the process was easy.

Derrick C. 
Clasificación:
5.0

Keep on Beening nice and patient and given a good understanding about the rental service to the customers thank you for your service and your kindness

Stephanie J. 
Clasificación:
5.0

I've used UHAUL several times in the past, and I'm always pleased with the experience.

Diana S. 
Clasificación:
5.0

Office lady is super

Ethel W. 
Clasificación:
5.0

uhaul leaked at top but there was a heavy rain our items were covered with plastic so no damage to us. We reported to drop off location. they were very nice. especially the lady in attendance

LECIL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca T. 
Clasificación:
3.0

Truck was not clean inside and out , I'm expect a lot

CHARLES M. 
Clasificación:
2.0

The cab of the truck was dirty. The seats had crumbs in them, and I found a mask on the dashboard. This truck duck tape on the outside of the windshield which flapped around the whole time.

Matthew R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA ESTHER D. 
Clasificación:
5.0

I never received a receipt.

CHARLES W. 
Clasificación:
3.0

Charged us more than it was going to be..i just wont go back. Is rather use Penske

AMBER R. 
Clasificación:
1.0

This location is terrible by its layout alone. You have to drive from the parking spot to the office because of the train tracks????

DuWayne M. 
Clasificación:
5.0

You don't need to change anything. They were great. Very quick service

SHARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

The lady at the counter was friendly and everything went smoothly.

Jason P. 
Clasificación:
5.0

Great costumer service,thank you so much for make,my life easy

Vicente B. 
Clasificación:
2.0

The interior was clean but the exterior was dirty. The keys were not in the truck and it wasn't ready had to go inside to complete rental.

Katonyia F. 
Clasificación:
5.0

Both attendants were very helpful, nice people with great attitude towards clients.

Nancy R. 
Clasificación:
4.0

The vehicle was clean but upon preparing to return it, we found packs of cigarettes under the driver's seat! So it was cleaned but apparently it was not thoroughly inspected. Other than that, the vehicle was fine. The agents at the location were very friendly, helpful, and knew their jobs well. Great customer service and solid equipment! ¡Gracias!

frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterling C. 
Clasificación:
5.0

Excellent service. I needed the 10 truck at 1 PM on November 1. With my birthday being on Halloween, I forgot to set my clock back. When I arrived at. Compass, the representative said I was early. She didn't get upset but was more than understanding. The process was very easy. I will use this location again.

Beverly W. 
Clasificación:
4.0

Better details . Let them know everything ahead of time.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C. 
Clasificación:
5.0

The gentleman that rented the uhaul to me was very pleasant and efficient!

Jody K. 
Clasificación:
3.0

I dropped off after hours.

chelsi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY W. 
Clasificación:
5.0

N/C

Latisha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
3.0

Truck was not available at the preferred location. Had to go to another location for pickup.

michael B. 
Clasificación:
5.0

Sharon was extremely helpful. This location is the best. Customer service was stellar. Don't change anything.

Rhonda H. 
Clasificación:
5.0

Stay the same and not change attitude continue helping customers

Norman H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANAVIEA J. 
Clasificación:
5.0

Nice Abe respectful

ethel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVE S. 
Clasificación:
5.0

Ilike your your sevice

Samahani N. 
Clasificación:
1.0

Truck would not start. Had to find another truck, which I had to drive to a different location. Truck was so old! Got stopped by police, back lights did not work, that was fun driving at night. Got a warning, not ticket as cop was cool as my wife was following behind us. The whole experience cost me more than my rental as I had to pay my professional moving laborers more because of U-Hauls screw ups. Never again will I give them my business.

Simon D. 
Clasificación:
5.0

The staffing at this location was amazing

kim G. 
Clasificación:
1.0

The 20 foot trailer i rented was not clean at all it had CAT har all over it now i have a huge sinus infection it was in the cab and in the bed of the truck. i have pictures of all of it please get back with me so i can get the pictures to you thanks

PATRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey Q. 
Clasificación:
5.0

Good customer service.

Robert H. 
Clasificación:
1.0

Customer service administrator was very rude and not helpful. Charged me for fuel after I has filled it up and left more fuel in it than was there when I picked it up

Mary C. 
Clasificación:
5.0

Nothing. I had a great experience. The gentleman working there. Got me in and out quickly. (Picking up and returning)

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leana I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse R. 
Clasificación:
5.0

Very nice and clean atmosphere

Dennis F. 
Clasificación:
5.0

I have used this location several times over the years and have always been pleased with the service and the equipment

Betina H. 
No se han enviado comentarios para esta ubicación.

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