Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

248 comentarios

200 Front St   Smyrna, TN 37167

(615) 220-9580

Horario

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: 12:30 p. m. - 3:30 p. m.

Services at this Location:

Contáctanos

(615) 220-9580

200 Front St
Smyrna, TN 37167

Services at this Location:

Horario

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: 12:30 p. m. - 3:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LISA ESTHER D. 
Clasificación:
5.0

I never received a receipt.

CHARLES W. 
Clasificación:
3.0

Charged us more than it was going to be..i just wont go back. Is rather use Penske

AMBER R. 
Clasificación:
1.0

This location is terrible by its layout alone. You have to drive from the parking spot to the office because of the train tracks????

DuWayne M. 
Clasificación:
5.0

You don't need to change anything. They were great. Very quick service

SHARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

The lady at the counter was friendly and everything went smoothly.

Jason P. 
Clasificación:
5.0

Great costumer service,thank you so much for make,my life easy

Vicente B. 
Clasificación:
2.0

The interior was clean but the exterior was dirty. The keys were not in the truck and it wasn't ready had to go inside to complete rental.

Katonyia F. 
Clasificación:
5.0

Both attendants were very helpful, nice people with great attitude towards clients.

Nancy R. 
Clasificación:
4.0

The vehicle was clean but upon preparing to return it, we found packs of cigarettes under the driver's seat! So it was cleaned but apparently it was not thoroughly inspected. Other than that, the vehicle was fine. The agents at the location were very friendly, helpful, and knew their jobs well. Great customer service and solid equipment! ¡Gracias!

frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterling C. 
Clasificación:
5.0

Excellent service. I needed the 10 truck at 1 PM on November 1. With my birthday being on Halloween, I forgot to set my clock back. When I arrived at. Compass, the representative said I was early. She didn't get upset but was more than understanding. The process was very easy. I will use this location again.

Beverly W. 
Clasificación:
4.0

Better details . Let them know everything ahead of time.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C. 
Clasificación:
5.0

The gentleman that rented the uhaul to me was very pleasant and efficient!

Jody K. 
Clasificación:
3.0

I dropped off after hours.

chelsi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY W. 
Clasificación:
5.0

N/C

Latisha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
3.0

Truck was not available at the preferred location. Had to go to another location for pickup.

michael B. 
Clasificación:
5.0

Sharon was extremely helpful. This location is the best. Customer service was stellar. Don't change anything.

Rhonda H. 
Clasificación:
5.0

Stay the same and not change attitude continue helping customers

Norman H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANAVIEA J. 
Clasificación:
5.0

Nice Abe respectful

ethel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVE S. 
Clasificación:
5.0

Ilike your your sevice

Samahani N. 
Clasificación:
1.0

Truck would not start. Had to find another truck, which I had to drive to a different location. Truck was so old! Got stopped by police, back lights did not work, that was fun driving at night. Got a warning, not ticket as cop was cool as my wife was following behind us. The whole experience cost me more than my rental as I had to pay my professional moving laborers more because of U-Hauls screw ups. Never again will I give them my business.

Simon D. 
Clasificación:
5.0

The staffing at this location was amazing

kim G. 
Clasificación:
1.0

The 20 foot trailer i rented was not clean at all it had CAT har all over it now i have a huge sinus infection it was in the cab and in the bed of the truck. i have pictures of all of it please get back with me so i can get the pictures to you thanks

PATRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey Q. 
Clasificación:
5.0

Good customer service.

Robert H. 
Clasificación:
1.0

Customer service administrator was very rude and not helpful. Charged me for fuel after I has filled it up and left more fuel in it than was there when I picked it up

Mary C. 
Clasificación:
5.0

Nothing. I had a great experience. The gentleman working there. Got me in and out quickly. (Picking up and returning)

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leana I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse R. 
Clasificación:
5.0

Very nice and clean atmosphere

Dennis F. 
Clasificación:
5.0

I have used this location several times over the years and have always been pleased with the service and the equipment

Betina H. 
Clasificación:
1.0

You rented a truck to a false name and email account! I have never lived in Tennessee and did not rent anything. Way to check ID people! Caused a whirlwind of shit for me to address!

Scott H. 
Clasificación:
5.0

Customer service was exceptional. I had to change plans due to an unforeseen problem. UHaul and Compass Self Storage accommodated my changes and helped make my moving day less stressful. Thanks so much!

Connie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

The service that was rendered to my family was absolutely excellent! From Mr. Mark to Ms.Sharon their customer service was Very professional. I greatly appreciated all their help. My day was down until I showed up at Compass. Thanks so much

Wanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth N. 
Clasificación:
5.0

El cliente no dejó un comentario.

javosia B. 
Clasificación:
4.0

Not overly impressed with the customer service I received. Employee seemed angry and like he hated his job and didn't want to be there, but he was knowledgeable and got the job done.

Jordan T. 
Clasificación:
5.0

Everything was great.

Wendie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

nancy R. 
Clasificación:
5.0

Couldn't find anything wrong to complain about. It would be nice for cheaper local mile rates

darlene H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
2.0

It took me while to find because there was no U-Haul sign on the office. Other than that, walking across railroad tracks was difficult since I am

John M. 
Clasificación:
4.0

Given I had uploaded my license, reserved a truck a week in advance and rented two other times from U Haul, I would have expected a quicker check in. I had to load my license again and wait on approvals. I would have expected the approvals to have already been done when I choose to pick up online. Checkout was great, truck was clean, no problems.

Carren R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omaira R. 
Clasificación:
3.0

The cab smelled like someone had just smoked 3 packs of cigarettes immediately before I first unlocked the doors to get inside. Once I got the truck to my house and opened the back gate, the box was filthy with dust, dirt, dead bugs, and a terrible odor, as well. There were also questionable stains on the interior walls that appeared to be blood. Not sure what the process is on cleaning the trucks after use, but this one needs some TLC. I don't understand the advertisement of the $19.99 start fee on the back of a truck but charge me $100 for a move that was 50 miles round trip that was completed in 8 hrs. Will not be using UHAUL again.

Jodi C. 
Clasificación:
1.0

Please, your customers don't read the policy and rules perfectly. So, please adjust this condition ( if your customer yeturned the th trust over gas (more than the required) refund the difference to your customers because this is the fair

Girgis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn L. 
Clasificación:
3.0

Walking over the railroad tracks is an issue to get truck from lot.

Debra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
1.0

The guy at the front desk was exceptionally rude. He literally turned his back to me and spoke, explaining the contract and terms of the rental. When we pulled around back to get the truck, he pointed toward the truck. No manners and extremely disrespectful.

Kacie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos H. 
Clasificación:
5.0

This was a hreat experience. Friendly, courteous customer service. Van was clean, dro e well, no ossues.

Karen B. 
Clasificación:
5.0

This place is awesome! The staff, Marc and Susan are so friendly and helpful, and I will miss them. I rented for 18 months. The facility is very clean. I highly recommend it. Gracias

CHARLOTTE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidra K. 
Clasificación:
3.0

U Haul changed our pick up location and it was 30 minutes further away, causing some extra driving and extra time. But the location itself was fine and the customer service was helpful.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Montea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
1.0

I never even got my 24hrs i guess i wasn't worth renting too as the other person gets it for 24hrs but i didn't why its not fair an i couldn't even get a discount either its like they were telling me go screw my self WOW

Gary H. 
Clasificación:
3.0

I was informed of mileage/gas/insurance, but the extra fees other than tax, I was not informed about and don't understand what it's for.

BRENDA S. 
Clasificación:
1.0

Clean the truck, and teach employees to greet customers instead of saying next to nothing to you the whole time you are in the store/being “helped”

Kayla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoni D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANOTH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

I liked the fact I could drop off the truck after hours and not have to stand in a line and go thru more paper work like when I picked it up. Just park the truck and turn in your keys and contract in a drop box. That's the way it should be. AWESOME

geary F. 
Clasificación:
5.0

An overall great experience.

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

I dropped the truck off after hours which was a good feature. I also had called while the office was open and told the U-haul staff about the problems I had with the truck. I've rented trucks many times in my life to move my family and this truck was, by far, the worse truck I've ever leased.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

randell H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

Everything was awesome

Abdul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert D. 
No se han enviado comentarios para esta ubicación.

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