Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

451 reviews

9343 Princeton Glendale Rd   Hamilton, OH 45011

(513) 642-0185

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/2/2024: 10:00 am - 2:00 pm
  • 4/3/2024: 10:00 am - 2:00 pm
  • 4/4/2024: 10:00 am - 2:00 pm
  • 4/9/2024: 10:00 am - 2:00 pm
  • 4/10/2024: 10:00 am - 2:00 pm
  • 4/11/2024: 10:00 am - 2:00 pm
  • 4/16/2024: 10:00 am - 2:00 pm
  • 4/17/2024: 10:00 am - 2:00 pm
  • 4/18/2024: 10:00 am - 2:00 pm
  • 4/23/2024: 10:00 am - 2:00 pm
  • 4/24/2024: 10:00 am - 2:00 pm
  • 4/25/2024: 10:00 am - 2:00 pm
  • 4/30/2024: 10:00 am - 2:00 pm
  • 5/1/2024: 10:00 am - 2:00 pm
  • 5/2/2024: 10:00 am - 2:00 pm

Show All Hours

Services at this Location:

Contact Us

(513) 642-0185

9343 Princeton Glendale Rd
Hamilton, OH 45011

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/2/2024: 10:00 am - 2:00 pm
  • 4/3/2024: 10:00 am - 2:00 pm
  • 4/4/2024: 10:00 am - 2:00 pm
  • 4/9/2024: 10:00 am - 2:00 pm
  • 4/10/2024: 10:00 am - 2:00 pm
  • 4/11/2024: 10:00 am - 2:00 pm
  • 4/16/2024: 10:00 am - 2:00 pm
  • 4/17/2024: 10:00 am - 2:00 pm
  • 4/18/2024: 10:00 am - 2:00 pm
  • 4/23/2024: 10:00 am - 2:00 pm
  • 4/24/2024: 10:00 am - 2:00 pm
  • 4/25/2024: 10:00 am - 2:00 pm
  • 4/30/2024: 10:00 am - 2:00 pm
  • 5/1/2024: 10:00 am - 2:00 pm
  • 5/2/2024: 10:00 am - 2:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Got over charged, literally like 1,200 this got to be a mistake

Charles Jones 
Rating:
3.0

Customer did not leave a comment.

LINDA FOSTER 
Rating:
5.0

Great customer service!!

Joseph Woody 
Rating:
2.0

Pickup of vehicle before hours was cumbersome and complicated. Truck was wedged in behind other trucks. Gas was less than 1/4 tank, but the contract indicated it was 1/4. I only drove 25 miles before the low fuel light came on. When returning the vehicle the agent charged me refueling charges even though I showed him that I had just purchased fuel for the vehicle in which I only drove 45 miles. He said there was nothing that he could do and gave me a number to call U-Haul if I had a complaint. I brought the vehicle back more than 2 hours before its return time and if there was a problem with the fuel level, he should have told me before he closed out the ticket. I will NEVER rent from U-Haul (especially this one) again!!!

Norman Phillips 
Rating:
5.0

Customer did not leave a comment.

Roniqua Williams 
Rating:
4.0

Everything was great except for the U-Haul app. I couldn't locate my reservation and spent almost an hour on the phone with technical support. Essentially the app didn't work and I had to log into the site multiple times as all of the electronic signatures were not working. If you can fix these issues it would be top notch. When you are moving time is very important (i.e. getting out of one place, picking up keys, etc.). Delays are really disruptive.

greg glossner 
Rating:
3.0

Customer did not leave a comment.

CASSANDRA Pearson  
Rating:
5.0

Customer did not leave a comment.

Lisa Satterthwaite 
Rating:
5.0

Customer did not leave a comment.

Alfred Aurthur 
Rating:
5.0

Representative was friendly and quickly got us out the door and moving

Jonathan Hays 
Rating:
5.0

This rental was a great transaction. Having checked-in early, before arriving, saved time at the counter. The attendant was friendly and professional. The van was a great value It was in great shape and was perfect for the job. Thanks!

Brett McClintock 
Rating:
5.0

Customer did not leave a comment.

Kasey McClain 
Rating:
5.0

Customer did not leave a comment.

Teasia Jones 
Rating:
5.0

Overall experience was excellent! Bill was friendly, ready for me at the pickup time, the cargo van I rented was very clean and ready to roll when I got there. Returning the van was very quick and easy. I got my receipt in my email before I got home (less than 5 minutes) just like Bill told me. I would definitely rent from Compass Storage location again.

Jon Mays 
Rating:
5.0

The service was impeccable, I was in the middle of moving hell and both gentlemen that served me were amazing. I can't stress enough how much they helped me and honestly took the whole stress of renting and moving off my plate. Thank you.. I hope the 2 gentlemen get some type of recognition for this review because they earned the hell out of it.

MONTY GRAY 
Rating:
5.0

Great customer service!

Shawn Thompson 
Rating:
5.0

Customer did not leave a comment.

Nancy Wilson 
Rating:
5.0

Great experience and completely satisfied.

Ricardo Marchand 
Rating:
3.0

Customer did not leave a comment.

John Amoah 
Rating:
5.0

Best deal

Biko Minyaki 
Rating:
5.0

Good customer service

Chris Strauss 
Rating:
3.0

The electronic self checkin needs improvement. I ended up going in and checking in the traditional way.

Russell Groves 
Rating:
1.0

they charged me much more than I drove the truck, equipment was dirty and customer service was horrible. They had me wait about 1hr just to get the keys and lost time due to this delayed my whole entire move. Not satisfied

marimar perez 
Rating:
5.0

Customer did not leave a comment.

Amy Winkle 
Rating:
5.0

Great customer services

Sandy Blacksmith 
Rating:
5.0

Christopher was awesome, very approachable.

Andrew Hunt 
Rating:
5.0

Customer did not leave a comment.

EMILY HENDRIX JACINTO 
Rating:
5.0

Bill Utzinger was great.

Kevin Froehlich 
Rating:
5.0

The gentleman that helped me check in and out was very helpful and efficient. Glad to see that level of excellent customer service.

MICHAEL LEGEZA 
Rating:
5.0

Bill at Compass was great. He explained everything and provided a lot of insight I wouldn't have know otherwise. He also worked through the tech challenges I was having with the online reservation system.

Jason Zitney 
Rating:
5.0

Customer did not leave a comment.

Michelle Sager 
Rating:
5.0

Customer did not leave a comment.

Brian Brickner 
Rating:
5.0

Always friendly and check out is a breeze!

Deborah Freeman 
Rating:
5.0

Customer did not leave a comment.

Rafael Domingues 
Rating:
5.0

Customer Service was excellent and the gentlemen was very friendly and helpful!

Deborah Freeman 
Rating:
5.0

A more visible advertising will help

Alvaro Soto 
Rating:
5.0

It was quick and easy. The guy that took care of me was great.

Zachery Schineider 
Rating:
5.0

The gentleman who helped me was very nice! Thanks! I will be back soon!

Kelly Nolte 
Rating:
4.0

Customer did not leave a comment.

DUANE WIKOFF 
Rating:
5.0

Everyone was very professional

Jerry Morgan 
Rating:
5.0

They are super nice and friendly

ESAT UNAL 
Rating:
5.0

Customer did not leave a comment.

Chad Melson 
Rating:
5.0

Customer did not leave a comment.

Jann Woodson 
Rating:
5.0

While the location and the people were excellent, the equipment was not. The drivers door on the unit would not shut all the way and the steering was awful. It was so loose it wasn’t really safe to drive. And finally, I was not happy the gas warning light was on when i got in it and I had stop and put gas in it before I could go anywhere.

Brian Starr 
Rating:
5.0

Customer did not leave a comment.

AJ Saunders 
Rating:
5.0

Customer did not leave a comment.

Michael Harmeyer 
Rating:
5.0

The gentleman you helped me check in and out was helpful, knowledgeable, and professional.

Mary McNelly 
Rating:
5.0

I like the communication and they are very careful. I really appreciate them.

yawo saka 
Rating:
1.0

I purchased an item for our move and was told I could return it if it was unused and when I went to return the item in the original unopened sealed plastic package they refused to accept the return

Dan Weber 
Rating:
5.0

N/A

Alex Mutombo 
Rating:
5.0

Customer did not leave a comment.

Patrick Gallaway 
Rating:
5.0

Driver's door in need of repair. Door did not properly close.

Steve Roach 
Rating:
5.0

Customer did not leave a comment.

Martin Hurford 
Rating:
5.0

Customer did not leave a comment.

James Darland 
Rating:
5.0

Customer did not leave a comment.

Abiodun Imoru 
Rating:
5.0

Customer did not leave a comment.

Joseph Buescher 
Rating:
5.0

Customer did not leave a comment.

LEAMONT Terrell 
Rating:
5.0

Customer did not leave a comment.

Amy Pohlkamp 
Rating:
2.0

The store absolutely smelled like marijuana tines 100. I felt very sick when we left there. The van was dirty and dusty inside and smelled like curry. The shocks need replaced. Overall it did the job to get our bed frame and mattress there but not happy

Julie Bishop 
Rating:
5.0

Customer did not leave a comment.

Melissa Watson 
Rating:
4.0

Customer did not leave a comment.

Sarah Bolton 
Rating:
5.0

Customer did not leave a comment.

Melissa Watson 
Rating:
4.0

The only thing I seen was he was having a lot of Internet problems. Other than that he went over and above his job to see I had everything I needed.

Steven McIlvain 
Rating:
5.0

Great customer service! Clean trucks!

Arnold Hiltabidel 
Rating:
5.0

Customer did not leave a comment.

Josh Roberts 
Rating:
5.0

Very nice service.

Ramanjaneyulu Cheekatla 
Rating:
5.0

The guy at Compass was awesome!

Laura White 
Rating:
5.0

Customer did not leave a comment.

Jill Haring 
Rating:
5.0

The cruise control would have been nice if it was wortking

Bradley Spaid 
Rating:
5.0

Customer did not leave a comment.

michael todd 
Rating:
4.0

N/A

Morica Harris 
Rating:
5.0

Make sure that the Uhaul has more than 65 miles until empty

Elyse Spraul 
Rating:
5.0

Customer did not leave a comment.

FRANK SCHMITT 
Rating:
5.0

Customer did not leave a comment.

Rashawn JARMON 
Rating:
5.0

Customer did not leave a comment.

Darrell Becktell 
Rating:
5.0

Customer did not leave a comment.

Justin Thobe 
Rating:
5.0

Bill is awesome. So nice to have actual customer service today.

George Nicholas 
Rating:
5.0

N/A. Very easy to use

CASEY PERKINS 
Rating:
2.0

I was woefully charged for fuel even though I replaced the fuel I used. When I did not agree with the charge, U-Haul said someone was going to contact me but that never happened. A receipt which included the fuel charge was sent to me 2 weeks later.

Kwame Nketia 
Rating:
5.0

Customer did not leave a comment.

Cheryl Downing 
Rating:
5.0

Customer did not leave a comment.

Jerrell Wills 
Rating:
4.0

There was a bit of mud in the cargo area and some mud on the tires/ fenders. Other than that there were no issues. The process was pretty straight forward and simple.

Patrick Kenyon 
Rating:
5.0

Customer did not leave a comment.

DEBORAH DUMM 
Rating:
5.0

Nothing keep doing what you guys are doing!!!

Jeffrey Freeman 
Rating:
5.0

Customer did not leave a comment.

Daniel Sandoval 
Rating:
4.0

The ONLY reason that I gave the experience an above average rating is because of Bill. The online "help yourself" was not clear and I waited for 25 minutes for assistance. There was also no dolly available reserved. When Bill arrived he was transparent and helpful and pleasant to deal with in a stressful time.

carla Thomas 
Rating:
5.0

Customer did not leave a comment.

ERIC ABERCROMBIE 
Rating:
5.0

Customer did not leave a comment.

Jennifer Taylor 
Rating:
5.0

Customer did not leave a comment.

THOMAS PARSONS 
Rating:
5.0

Customer did not leave a comment.

ZIYAD ABDALLAH 
Rating:
5.0

Customer did not leave a comment.

Tawana Julius 
Rating:
5.0

Customer did not leave a comment.

Thomas Parsons 
Rating:
5.0

Customer did not leave a comment.

Thomas Parsons 
Rating:
5.0

Customer did not leave a comment.

Mervin Escote 
Rating:
5.0

Bill was a great guy!! He helped us out a lot and was down to earth, friendly, and professional!!

joshua vishalakumar 
Rating:
5.0

Customer did not leave a comment.

Michael Burnham 
Rating:
5.0

Customer did not leave a comment.

Tammy Corn 
Rating:
5.0

Rob was outstanding. He helped me with everything I needed!

ALLAL ELAYYADI 
Rating:
5.0

Customer did not leave a comment.

Melissa Watson 
Rating:
5.0

Nothing, everything was perfect

FRANK SCHMITT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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