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scott h
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional!
Thuy LEvery aspect was great.
Steven SA more straight forward pricing break down on the website would be nice. All fees should be listed to give the renter a better idea of final pricing.
Kelly CNeeds brakes checked
Denee ALoved everything about this experience. 10/10 would recommend to others. It was a quick and simple process and the people were super friendly. Best U-Haul experience we have had.
Elizabeth RI was very pleased with every aspect of this rental. I used the internet to rent and the truck was ready when I got there. The attendant wad very knowledgeable and courteous The truck was great, easy to drive and maneuver. I was particularly impressed with the visibility. My only suggestion might be to use larger print for the contract and emmumerate what you are playing for and how to avoid additional charges. Good service, good product, reasonable price.
James MWhen I arrived I had to re do the entire process that i had already done online. Worker didn’t identify where the drop box was, which caused confusion when dropping keys off at night.
Christopher DEverything was great except I couldn't figure out the return procedure on my cell phone so guess I'll get charged for that.
james mVery informative and professional.
Joshua HRented a storage unit (our second time with Compass) and got our Uhaul rental at the same place.
Dorothy PVery informative and professional location.
John HReserved online for ease on use and pickup. I spent 25 minutes after I arrived to get the key and get access to start checking the rental. Keys weren’t available, had to contact the business for a no-contact reservation. A/C did not work at all. Van smelled gross and disgusting. Communication breakdown between Uhaul and the pickup location.
Louis IMake sure the location has people working.
Donny RI ordered some blankets and other moving equipment and none of it was in the truck.
Nathan BDrop box was not clearly marked and we questioned for a long time that it was even supposed to go there
Carter HThey were outstanding!
Gay SExcellent in and out service; easy return
Thomas LI found it was a great experience all around
Jamie TThank you Mark for a pleasant rental experience, it was appreciated.
dan bDoesn't have the orange drop box for after hours key return. There is no sign to inform you that there is a mail slot in the actual door, (blends in, not distinct)and that's where you return keys after hours. All other experience and use was excellent
Brian PSuper friendly and efficient. Nice, clean truck.
Sara CI had scheduled the van for 10 am and was running late. I called to let them know but the wait on hold was expected to be 20-30 minutes. I knew I could be at the facility by then so hung up. I headed out but the GPS sent us somewhere in the middle of nowhere. By this time we had an infant with that needed to eat. We fed him, got gas, and put the location in a different app. Long story short we ended up getting there almost 2 hours late. The agent immediately started going off and stating that even though I had scheduled the van for 24 hours it most likely wouldn’t be available. I tried telling him the circumstances we faced but he wasn’t interested. After a bit he calmed down and completed the transaction. The facility was very clean and organized and the rest of the experience went well. We purchased a few more items that were displayed and he was very helpful. The return process went well and that agent was friendly and helpful.
Karen WThe agent was rude and very argumentative.
millie bTo get rid of the guy who was there after 630. He was rude about the garbage that I was trying to put in the dumpster. He basically made me feel like garbage for trying to clean out the truck. I won’t be back to this location.
Tina BMark was professional and business like. He explained everything and he was very nice. I would highly recommend Compass Self Storage/U- Haul at 6307 Licking Pike Cold Spring, KY. 41076
Johnnie SI don’t think the young man who waited on me needs any improvements. He was very friendly, courteous and helpful. If all of your service reps are the caliber of this young man, you have no need for improvement.
BILLY FI received a call a few days early that I wouldn't be able to pick up a trailer at the Uhaul just down the street. This location was inconvenient - but you were courteous and gave me an extra day free, so no harm no foul.
Jonathan EI always use this location I am always treated with courteous The staff is right to the point And ready to get you on the road If needed I will return to this location Thank you mark for you service Thank uhaul for your service
Linda VThe location is well maintained, clean and makes an excellent first impression. Check in and check out went quickly and smoothly. The equipment was in excellent condition. A big consideration in my choice of this rental site was proximity to my need and the hours it was open. Compass Self Storage represents U-Haul well.
DONALD MThis U-Haul location is by far the best U-Haul experience I've ever had. The equipment is newer and very well maintained, the location is very convenient, and the service / ease of renting equipment was a breeze. Would certainly recommend to anyone interested in renting with U-Haul. The only improvement I could say is to have an easier parking spot for after hours / mobile pickup. Since I rented the van, it was parked on a somewhat steep area of the parking lot. My wife could not get in it due to ice and I had some trouble getting the van out when it was empty. However, I received help from the manager at this location and made the situation easier for us.
JOHN DThe "touchless" check-in failed and wouldn't tell me how to get access to the key. I had to go into the building and then the person at the desk was able to take over and finish the transaction. He was very courteous and helpful.
Kevin Bgood deal.
Jayanth MApp to check vehicle in/out was not user friendly. Indicated my cell number and my wife's cell number BOTH were used to rent the vehicle. Had to enter another number for verification and then totally reload to get the thing to work. There was a $25 cleaning charge added that was in NONE of the estimates for this rental. Must have been in your fine print. Not a very good experience at all.
James SRep did not help us find a return location and finding one was very frustrating. We went to two locations and both were closed. We finally called Uhaul and they told us our return location address was already set up but no one notified us of the return location.
David NHe helped me to fix my problem because of the bad customer service was in pickup location
Mazen SThe lady who helped me with everything was amazing, loved her customer service skills! I just can’t remember her name!
Harry JThe truck didn't not run well, I only moved 20 minutes away, I'm so glad I didn't have to drive this vehicle to another state. The truck didn't want to accelerate, it felt like it was in bad need of a tune up, and there steering was out of whack. The truck wasn't ready when we scheduled it to be picked up. We had to wait for over an hour to pick it up, and then we were told we needed to have the truck back 2 hours earlier than what we reserved it for. Honestly I would not recommend uhaul to anyone, this was my 1st time using your company and it will probably be my last. Moving is hard enough and uhaul made it worse.
Charity WVery friendly. Speedy pick up and return. Best service I have ever had with U Haul.
ROBERT OThe gentleman was very kind and helpful and even came out to personally see that my tow dolly was hooked up correctly... was super kind during the whole process. I will use this location from now on.
Deborah WThanks great service
Paul C