Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

149 reviews

1301 N Parkway Dr   Goldsboro, NC 27534

(919) 778-1933

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(919) 778-1933

1301 N Parkway Dr
Goldsboro, NC 27534

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!

Harrell Perry 
Rating:
5.0

Nothing to improve at this location, fast service, and the staff was excellent, truly has service with a smile!

gary bigley 
Rating:
5.0

NOTHING.

STEVE SMITH 
Rating:
5.0

No issues.

Jimmy Warren 
Rating:
5.0

Customer did not leave a comment.

Mary Horn 
Rating:
5.0

Very friendly and professional.

Dawn Cox 
Rating:
5.0

Customer did not leave a comment.

Vivian Lewis 
Rating:
3.0

Customer did not leave a comment.

Patricia Sanders 
Rating:
5.0

Need to return my money faster

Charlotte Harrison 
Rating:
5.0

The exterior of the vehicle was a bit dirty.

TERRY GAINER 
Rating:
5.0

Customer did not leave a comment.

Luis Rivera 
Rating:
5.0

I was charged for 4 gallons of gas even though I filled up the tank to the exact amount I took it at.

Kathleen Spain 
Rating:
3.0

Customer did not leave a comment.

KESHAUNA REEVES 
Rating:
5.0

Locations professionalism is unmatched! They’re nice, funny, personable, compassionate and understanding. I have rented a uhaul before but have never ran into such good people.

Aronda Warren 
Rating:
5.0

Customer did not leave a comment.

tom creevy 
Rating:
3.0

Customer did not leave a comment.

gleenwell steven 
Rating:
5.0

NOTHING! THIS LOCATION IS THE BEST!!!! FAST AND FRIENDLY SERVICE!!

gordon barnes 
Rating:
5.0

Customer did not leave a comment.

sharon williams 
Rating:
1.0

I returned the rental 2 days early and promised a refund and never received it. I have reached out to customer service multiple times and no one is responding by phone or email. I had to purchase wiper fluid and the reservoir had a leak. No way to clean my windshield during a snow storm.No refund for the fluid. The representative lied to me then when the transaction was completed I am ignored.

DAVID BERGMAN 
Rating:
5.0

Very knowledgeable and professional.

Caslee Sims 
Rating:
5.0

Customer did not leave a comment.

FELICIA CROUELL 
Rating:
5.0

Very prompt service

Katie Lopez 
Rating:
5.0

The two ladies that assisted me were very professional and friendly. I highly recommend this UHaul location, and will use them again if in the area.

Marvin Allen 
Rating:
5.0

Customer Service A+ , overall experience was great no suggestions for improvements.

Timothy Pounds 
Rating:
5.0

Customer did not leave a comment.

Pamela Andrews 
Rating:
5.0

Everything from initial contact to return of the truck went exceptionally well. I am very satisfied with my experience with this U-haul office.

William Plount jr 
Rating:
5.0

Just keep doing what you are doing. Miss Wendy was super friendly and helpful. The truck was in good condition and clean. The whole experience was so easy. I will definitely use this location in the future!

Lisa Hurtado 
Rating:
5.0

Customer did not leave a comment.

Parker Lester 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLISON 
Rating:
5.0

None

Christopher Hicks 
Rating:
5.0

She went above and beyond! Great service!

Edward Rucker 
Rating:
4.0

Have spear tires on hand for unnoticed flats. I hitched the auto transport and saw nothing bad, until I put my vehicle on it. That's when you could actually see that a tire was flat. We had to wait about 3 hours to get roadside service because of miscommunication from the roadside service dispatcher.

andrew eyslee 
Rating:
5.0

Customer did not leave a comment.

Karen Sergent-Rakers 
Rating:
5.0

Smoother process than pickup location. Clean, friendly environment and very easy to return equipment with plenty of space to accomodate.

DUANE ENNIS 
Rating:
5.0

Customer did not leave a comment.

SHARON WALKER 
Rating:
5.0

Couldn't have asked for a more professional associate, went above and beyond to answer all my questions and I was very impressed.

JAMES CLARK 
Rating:
5.0

Customer did not leave a comment.

GORDON ACHU 
Rating:
5.0

Customer did not leave a comment.

joseph coor 
Rating:
1.0

Customer did not leave a comment.

MARIA OWEN 
Rating:
5.0

Kiara met us at the door. Was very polite and helpful. We moved back to NC from Florida. She was a delight and welcomed us home.

Kenneth Cronin 
Rating:
5.0

Customer did not leave a comment.

Bill Hickok 
Rating:
4.0

They were very friendly and easy to talk with.

JULIA KENNEDY 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY WEST 
Rating:
5.0

Customer did not leave a comment.

LOUIS RIVERS 
Rating:
4.0

Customer did not leave a comment.

TRISTEN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

JAMES MARCUM 
Rating:
5.0

This Uhaul location always provides outstanding customer service. Just awesome!!

Courtney Crawford 
Rating:
5.0

Customer did not leave a comment.

LOUIS RIVERS 
Rating:
3.0

Customer did not leave a comment.

George Emerson 
Rating:
5.0

Nothing…everything fine as is.

Nathaniel Wilson 
Rating:
5.0

Wendy was awesome!

Stephen Stewart 
Rating:
4.0

Not inconvenience customers when they reserve and get there and it's not available it happen to me 2 x not good

Derrick Williams 
Rating:
5.0

Customer did not leave a comment.

Cassie Bolduc 
Rating:
5.0

The customer service was outstanding. The entire process was handle very professionally and courteous . Will definitely recommend others as well do business with/at that location again.

COURTNEY CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

JAMES VALLEY 
Rating:
5.0

Customer did not leave a comment.

ARTHUR BURNETT 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA LOGAN 
Rating:
3.0

Customer did not leave a comment.

cindy logan 
Rating:
1.0

Read comment above

CHERYLYOLANDA BRINSON 
Rating:
5.0

Customer did not leave a comment.

MATTHEW LUCA 
Rating:
5.0

None

Eric Henry 
Rating:
4.0

NA

JAMES SUTTON 
Rating:
5.0

Customer did not leave a comment.

DANA GOLDEN 
Rating:
5.0

Customer did not leave a comment.

Katie Lopez 
Rating:
5.0

Saved me a lot of time for a last minute move. Turnover time was excellent and great conversation in the mean time.

KERRY WHITE 
Rating:
5.0

Customer did not leave a comment.

RICHARDNATHAN GILBERT 
Rating:
5.0

Outstanding customer services!!!

COURTNEY CRAWFORD 
Rating:
5.0

Ordered dolly and was charged but never received it.

JESSICA GILLMAN 
Rating:
5.0

Customer did not leave a comment.

SUSAN PAYNTER 
Rating:
5.0

Customer did not leave a comment.

CODY KIRKHAM 
Rating:
5.0

Just keep doing like you’re doing!! You all are the best!! Thanks. GB

GORDON BARNES 
Rating:
5.0

Customer did not leave a comment.

Heather ANTHONY 
Rating:
5.0

GET RID OF THE MOBILE SHARE 24/7 CRAP. IT DIDNT WANT TO WORK. THE OLD WAY IS WAY EASIER AND SIMPLER. IT TOOK ME 2 HOUR TO PICK UP A TRUCK.

Raymond Bergmann 
Rating:
3.0

I put 30 miles on a small 10’ truck. I prepaid for 25 miles when picked up. I put over 2 gallons of gas in truck when returned, & then I was charged for 2 more gallons @ $3.50 a gal....thats robbery! Also, was quoted .49 per mile & then the next day quoted .59 per miles. Gas is $1.60 per gal today....& dropping drastically....why the increase? I ended up with Compass (& that’s fine) because Mac Allen Storage was very ugly & difficult to deal with. Due to the $$ I had to pay for extra gallons of gas....I may not use UHaul again.....really....over 4 gallons of gas for 30 miles on a small 10 ft truck!? Not good business

Susan Brown 
Rating:
3.0

I did online check in but was had to go through the process at the site.

Michael Aycock 
Rating:
5.0

Customer did not leave a comment.

Donald Scott 
Rating:
4.0

Customer did not leave a comment.

Stuart adams 
Rating:
5.0

Customer did not leave a comment.

Steve Martin 
Rating:
4.0

Customer did not leave a comment.

Mark Grim 
Rating:
5.0

Customer did not leave a comment.

April Smith 
Rating:
4.0

Customer did not leave a comment.

Sherwood Monroe 
Rating:
5.0

Customer did not leave a comment.

Colette Harper 
Rating:
5.0

Customer did not leave a comment.

Lauren Gilmore 
Rating:
5.0

Customer did not leave a comment.

corey warren 
Rating:
5.0

Customer service great

Thomas Uzzell 
Rating:
5.0

Customers Service reps were very nice. Thank you also for your kindness and God bless you.

Pauliette Boateng 
Rating:
3.0

Worst experience I ever had with U-Haul. I had a confirmation number at another location, but when I got there, they didn't have my truck. Not sure what happened, but suspect they rented to someone else. In any case, after complaining the attendant made another reservation for a much smaller truck at this location. I had to have it back by 4 PM (which was extremely difficult for my schedule) and had to drive it all the way from Clayton NC to Goldsboro costing me an extra $30 in miles. My original reservation had me dropping it off in Clayton. I'm still unhappy with the entire process. How does a company lose a reservation that has a confirmation number? If you want more information please e-mail me back at: etheridgemarkc@gmail.com I'd like to hear what happened to my original reservation: confirmation number was 91376171 and when my wife made the reservation she confirmed it several times on the phone. Terrible process.

Mark Etheridge 
Rating:
5.0

Customer did not leave a comment.

Jasmine McDonald 
Rating:
4.0

This is the second time I have rented a utility trailer with a motorcycle chock and the second time the incorrect one was made available for pickup that did not have the motorcycle chock. The first time, I reserved the trailer online and the picture showed the chock. When I picked it up the attendant said the system does not distinguish between trailers with and without chock and I need to reserve them in person. The second time I went to a Uhaul facility and talked to a person. Explained the problem I had last time and I needed a trailer with a motorcycle chock. They assured me the system does differentiate between trailers and if the picture shows a chock then the trailer will have a chock. I found out this was incorrect when I picked up the trailer a few days later, it did not have a chock. Another one was available at a different location but it was very frustrating. Uhaul needs to inventory their trailers to specify trailers with and without motorcycle chocks. I was moving out of state and drove 200 miles to pickup the trailer to get my motorcycle. I would have wasted a lot of time and money if the correct trailer that I was promised was not available.

Jason Doll 
Rating:
5.0

Customer did not leave a comment.

ron kay 
Rating:
4.0

I used the 24/7 so was disappointed when I did not have a dolly I ordered. At check in the agent was very amenable though, and explained that dollies were rare like 'gold' and did not charge me.

Heather ANTHONY 
Rating:
5.0

Customer did not leave a comment.

glenn seeley 
Rating:
1.0

Customer did not leave a comment.

Latisha Blount 
Rating:
5.0

The woman who checked me out was very helpful.

Gary Sanders 
Rating:
5.0

i was pleased with the help given. the office manager was very helpful.

Walter Deans 
Rating:
5.0

Customer did not leave a comment.

letitia thompson 
Rating:
3.0

Customer did not leave a comment.

Sabrina Hayes 
Rating:
1.0

I had a horrible experience the person who rented me the truck was not knowledgeable of U-Haul policy they just took my money and played dumb as if they did not know or had never leased a truck before could not accurately answer questions

Gloria Barden 
Rating:
5.0

No complaints

Monique Teal 
Rating:
5.0

Customer did not leave a comment.

Kionda Worrell 
No reviews have been submitted for this location.

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