Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

76 reviews

9696 Virginia Pkwy   McKinney, TX 75071

(972) 542-0170

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–5:30 pm
  • Sun: 10 am–2:30 pm

Services at this Location:

Contact Us

(972) 542-0170

9696 Virginia Pkwy
McKinney, TX 75071

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–5:30 pm
  • Sun: 10 am–2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I have had hard time with reserving the vehicle and equipment. Once I went to get my equipment and truck the equipment wasn't included. Customer service was no help. Wasted my 10 hours because I couldn't load the truck without equipment. The truck itself needed serious mechanical repairs. The brakes are almost gone we had to push really hard on the paddle for brakes to function. Informed store employee of the situation as it is very dangerous. Please look into it!

Hira Khan 
Rating:
5.0

Customer did not leave a comment.

Tyler Mcdonald 
Rating:
3.0

Customer did not leave a comment.

Alexus Coates 
Rating:
5.0

Service was great

Clay Baker 
Rating:
5.0

Customer did not leave a comment.

Scott A Woodring 
Rating:
5.0

Easy pickup , good truck. Excellent day

Gail wong 
Rating:
5.0

Customer did not leave a comment.

Arvin Bautista 
Rating:
1.0

Your mobile check in system is terrible... even though I've rented from you multiple times over many years, still having to verify my drivers' license and call someone to verify that I am who I say I am and wait for nearly a half hour to get get your chat person to even acknowledge me. You made me an hour late... please provide a discount credit.

STEPHEN GANDARA 
Rating:
5.0

Customer did not leave a comment.

Gurwinder Grewal 
Rating:
5.0

Customer did not leave a comment.

Stacy Ruiz 
Rating:
3.0

Customer did not leave a comment.

Kyle Onelli 
Rating:
1.0

Customer did not leave a comment.

Tessa Baker 
Rating:
2.0

We made an appointment online for a furniture dolly, they said no longer have it when we get there. We gotta run to different uhaul and waste of our time! I don’t see any point if we made an appointment online. The system got a lot of problems, no matter which uhaul we go, still running slow and not organized.

ROU HSU 
Rating:
5.0

Chase was very nice and helpful.

Rainee Richardson 
Rating:
5.0

The process was very easy and the staff was friendly.

SHANE SMITH 
Rating:
4.0

Customer did not leave a comment.

Jackie Kestler 
Rating:
1.0

Customer did not leave a comment.

Ariel Zulpo 
Rating:
5.0

It was a great experience. It was my first time using the self service option and it surely won’t be my last. It was easy and fast and wonderful! Great staff nice and clean location. Overall a 10/10. Definitely recommend.

Lapraya Little 
Rating:
5.0

Fix your computer systems. The mobile phone based self- check didn't work at all... luckily there was a person inside at the time I rented.

Bradley Onyskin 
Rating:
2.0

Truck cab was dirty and smelled bad. Had to leave the windows open over night and the spray air freshener in the cab. Also ordered and was charged for 2 mattress covers but did not receive them. Lastly the truck pickup time and location changed!

Michael Brant 
Rating:
5.0

Customer did not leave a comment.

chad douglas 
Rating:
5.0

Very smooth process and truck clean and new.

Wallace Lords 
Rating:
1.0

Was charge for 2 days even though I rented and returned it all in the same day. Was also charge for a dolly for two days when one wasn’t available upon picking up the truck.

Katelyn Tidwell 
Rating:
4.0

Customer did not leave a comment.

DAVID STEVENS 
Rating:
4.0

my truck was on E and before I could get up the road the gas light came on.

Taylor Robinson 
Rating:
5.0

Customer did not leave a comment.

Sheilda Attia 
Rating:
5.0

The gentleman working there were extremely helpful!

Melanie Bohannon 
Rating:
4.0

The reservation information didnt come through and the gentlemen had to input everything I completed online over again. It took us 40 minutes to get our rental truck. Kind of frustrating when you get a late start to moving day. Plus I got a call to pick it up a hour later the day before.

Michelle ESCALANTE 
Rating:
3.0

Have a location marked on site on wear to park vehicle

George Shaw 
Rating:
5.0

Clean enough, but bits of food and trash on the floor when I picked up the truck. Otherwise fine.

JAMES RUSHING 
Rating:
4.0

Customer did not leave a comment.

james herrman 
Rating:
5.0

Customer did not leave a comment.

Joseph Ice 
Rating:
5.0

Customer did not leave a comment.

Jack Greene 
Rating:
4.0

Customer did not leave a comment.

Reta McKee 
Rating:
5.0

Great customer service.

frank alaniz 
Rating:
5.0

Everyone at this location was very friendly and helpful. They were prompt & efficient. The representative Woody & his associate took really good care of me & I really appreciate it! Will recommend to everyone.

Carolyn Wood 
Rating:
1.0

When I returned the van, they didnt give me receipt and said having issues and will take time and will email me in 30 min. I left and waited for 8 hours and when I didnt get it I called uhal. They said it wasn't processed as return and wait. Now I finally got it and someone drove more miles and returned with low gas so I got charged for gas, miles, etc. Very disappointed in this fraudulent activity.

Hamid Khan 
Rating:
1.0

The key where not in the lock box . So I could not use the app to check the truck out . The store states it opens up at 10am I had to wait till the guy arrived at 10:30. The contract stated the truck has 1/4 of tank of gas but it was almost empty . When I finally received the keys to the truck I checked the cargo and discovered a dolly , blankets and other moving equipment. The truck had been smoked in . I found cigarettes in the astray

Daniel Robnett 
Rating:
5.0

Very friendly and efficient service.

Zamin Alikhan 
Rating:
2.0

Got the truck and it did not have the two dollies I requested nor the dozen pads I ordered. They took them off the contract, but the problem is I really needed them and I ended up with damage to furniture during transit. In the future I will only pickup rental trucks from true U-Haul locations that have the appropriate resources to support me and my moving.

Carl Droste 
Rating:
5.0

Friendly staff, small location so it was a very quick check out

Amy Rolf 
Rating:
5.0

Customer did not leave a comment.

Timothy Wyatt 
Rating:
5.0

Customer did not leave a comment.

shea benedict 
Rating:
5.0

Truck looked brand new, very clean. Very clean and well organized office too.

Ronald DeBaugh 
Rating:
5.0

Customer did not leave a comment.

Stacy Jones 
Rating:
5.0

They need to make sure they’re not charging customers TWICE for a rental!

terry wade 
Rating:
3.0

Trailer filthy, both inside and out. License plate light didn’t function.

John Aplin 
Rating:
5.0

Customer did not leave a comment.

Michael Meyers 
Rating:
5.0

Nothing, the staff was very professional!!! And easy to deal with. Joe and Mick were great.

Stephen Stark 
Rating:
4.0

The first place we went to in Blueridge had truck's but the people didn't know how to rent trucks. Than they sent us to Farmersville and they weren't open any more so I found a place in McKinney she said she had a 10 footer like I was looking for but I had to pick it up a Compose witch was fine but when I got there all the had was a 15 footer. So I needed a truck so I had to pay more for a bigger truck that I didn't need I wished you would make it easier for people to get a truck on Sunday because not everyone can move stuff on the week days.

herbert messinger 
Rating:
5.0

Customer did not leave a comment.

Anne Perera 
Rating:
5.0

Customer did not leave a comment.

Debbie Neely 
Rating:
5.0

Customer did not leave a comment.

Algia Bizor 
Rating:
5.0

Guy who took care of me was very kind and helpful!

Logan Doak 
Rating:
5.0

Customer did not leave a comment.

Chester Scott Johnson 
Rating:
5.0

The manager at the Compass Storage location was very accommodating and met my needs in a very professional manner. I would highly recommend this location and will use them again when I am in need of a moving truck.

Terry Kuhn 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Flusche 
Rating:
5.0

Very friendly service. Thank you

Steven Shelley 
Rating:
5.0

Customer did not leave a comment.

John Provo 
Rating:
5.0

Customer did not leave a comment.

maria portillo 
Rating:
5.0

Customer did not leave a comment.

brian paino 
Rating:
2.0

Explain how long the rental will be up front. And not charge for 3 days when it is two days.

Lendilla Caldwell 
Rating:
5.0

A uhaul representative told me about the rental rate but did not tell me about the additional .99 cent per mile charge. Very disappointed not vrry honest!

Victor Donahue 
Rating:
1.0

They charged me extra than what I was promised. They mileage charges were higher than shown on the website and without my knowledge they charged me Insurance coverage, even though I refused it.

Fardin Quazi 
Rating:
5.0

Customer did not leave a comment.

Carlos Leal 
Rating:
4.0

Make sure the representative has trained others who might fill in for him.

Linda Axelson 
Rating:
5.0

Customer did not leave a comment.

diane paustian 
Rating:
5.0

Very quick processing paperwork and professional!

terri jones 
Rating:
5.0

Customer did not leave a comment.

Rochelle Ritzi 
Rating:
5.0

Customer did not leave a comment.

John Hailey 
Rating:
5.0

Make sure vehicles are fresh.

MARQUIA HOLMES 
Rating:
5.0

Customer did not leave a comment.

Lisa McDowell 
Rating:
5.0

Customer did not leave a comment.

Shani Spencer 
Rating:
2.0

Truck was to be picked up unattended but was not ready as promised. Had to meet with office staff in cigarette smoke filled reception room.

Tim Hogan 
Rating:
5.0

Customer did not leave a comment.

Eugene Humphrey 
Rating:
5.0

Customer did not leave a comment.

Stacy Winchester 
No reviews have been submitted for this location.

Additional Services at this Location

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