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Susan C
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have had hard time with reserving the vehicle and equipment. Once I went to get my equipment and truck the equipment wasn't included. Customer service was no help. Wasted my 10 hours because I couldn't load the truck without equipment. The truck itself needed serious mechanical repairs. The brakes are almost gone we had to push really hard on the paddle for brakes to function. Informed store employee of the situation as it is very dangerous. Please look into it!
Hira KService was great
Clay BEasy pickup , good truck. Excellent day
Gail wYour mobile check in system is terrible... even though I've rented from you multiple times over many years, still having to verify my drivers' license and call someone to verify that I am who I say I am and wait for nearly a half hour to get get your chat person to even acknowledge me. You made me an hour late... please provide a discount credit.
STEPHEN GWe made an appointment online for a furniture dolly, they said no longer have it when we get there. We gotta run to different uhaul and waste of our time! I don’t see any point if we made an appointment online. The system got a lot of problems, no matter which uhaul we go, still running slow and not organized.
ROU HChase was very nice and helpful.
Rainee RThe process was very easy and the staff was friendly.
SHANE SIt was a great experience. It was my first time using the self service option and it surely won’t be my last. It was easy and fast and wonderful! Great staff nice and clean location. Overall a 10/10. Definitely recommend.
Lapraya LFix your computer systems. The mobile phone based self- check didn't work at all... luckily there was a person inside at the time I rented.
Bradley OTruck cab was dirty and smelled bad. Had to leave the windows open over night and the spray air freshener in the cab. Also ordered and was charged for 2 mattress covers but did not receive them. Lastly the truck pickup time and location changed!
Michael BVery smooth process and truck clean and new.
Wallace LWas charge for 2 days even though I rented and returned it all in the same day. Was also charge for a dolly for two days when one wasn’t available upon picking up the truck.
Katelyn Tmy truck was on E and before I could get up the road the gas light came on.
Taylor RThe gentleman working there were extremely helpful!
Melanie BThe reservation information didnt come through and the gentlemen had to input everything I completed online over again. It took us 40 minutes to get our rental truck. Kind of frustrating when you get a late start to moving day. Plus I got a call to pick it up a hour later the day before.
Michelle EHave a location marked on site on wear to park vehicle
George SClean enough, but bits of food and trash on the floor when I picked up the truck. Otherwise fine.
JAMES RGreat customer service.
frank aEveryone at this location was very friendly and helpful. They were prompt & efficient. The representative Woody & his associate took really good care of me & I really appreciate it! Will recommend to everyone.
Carolyn WWhen I returned the van, they didnt give me receipt and said having issues and will take time and will email me in 30 min. I left and waited for 8 hours and when I didnt get it I called uhal. They said it wasn't processed as return and wait. Now I finally got it and someone drove more miles and returned with low gas so I got charged for gas, miles, etc. Very disappointed in this fraudulent activity.
Hamid KThe key where not in the lock box . So I could not use the app to check the truck out . The store states it opens up at 10am I had to wait till the guy arrived at 10:30. The contract stated the truck has 1/4 of tank of gas but it was almost empty . When I finally received the keys to the truck I checked the cargo and discovered a dolly , blankets and other moving equipment. The truck had been smoked in . I found cigarettes in the astray
Daniel RVery friendly and efficient service.
Zamin AGot the truck and it did not have the two dollies I requested nor the dozen pads I ordered. They took them off the contract, but the problem is I really needed them and I ended up with damage to furniture during transit. In the future I will only pickup rental trucks from true U-Haul locations that have the appropriate resources to support me and my moving.
Carl DFriendly staff, small location so it was a very quick check out
Amy RTruck looked brand new, very clean. Very clean and well organized office too.
Ronald DThey need to make sure they’re not charging customers TWICE for a rental!
terry wTrailer filthy, both inside and out. License plate light didn’t function.
John ANothing, the staff was very professional!!! And easy to deal with. Joe and Mick were great.
Stephen SThe first place we went to in Blueridge had truck's but the people didn't know how to rent trucks. Than they sent us to Farmersville and they weren't open any more so I found a place in McKinney she said she had a 10 footer like I was looking for but I had to pick it up a Compose witch was fine but when I got there all the had was a 15 footer. So I needed a truck so I had to pay more for a bigger truck that I didn't need I wished you would make it easier for people to get a truck on Sunday because not everyone can move stuff on the week days.
herbert mGuy who took care of me was very kind and helpful!
Logan DThe manager at the Compass Storage location was very accommodating and met my needs in a very professional manner. I would highly recommend this location and will use them again when I am in need of a moving truck.
Terry KVery friendly service. Thank you
Steven SExplain how long the rental will be up front. And not charge for 3 days when it is two days.
Lendilla CA uhaul representative told me about the rental rate but did not tell me about the additional .99 cent per mile charge. Very disappointed not vrry honest!
Victor DThey charged me extra than what I was promised. They mileage charges were higher than shown on the website and without my knowledge they charged me Insurance coverage, even though I refused it.
Fardin QMake sure the representative has trained others who might fill in for him.
Linda AVery quick processing paperwork and professional!
terri jMake sure vehicles are fresh.
MARQUIA HTruck was to be picked up unattended but was not ready as promised. Had to meet with office staff in cigarette smoke filled reception room.
Tim H