Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

214 reviews

12700 Walsingham Rd   Largo, FL 33774
(Walsingham Rd)

(727) 475-2060

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(727) 475-2060

12700 Walsingham Rd
Largo, FL 33774
(Walsingham Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Office was locked and no one was around.

William Umberto 
Rating:
5.0

Wow - so helpful and friendly ! I dropped this off after moving to Florida and these folks should be part of the "welcome to Florida" committee - Thanks to them - I am glad I moved to Florida !!!

WILLIAM HEWES 
Rating:
5.0

The truck I used felt like the bottom was going to fall out. I no roads are bad but that was a little scary.

Sandra Luster 
Rating:
5.0

Great customer service!

John Foy 
Rating:
5.0

Customer did not leave a comment.

Brandie Framzolino 
Rating:
5.0

Perfect easy very satisfied

Erica Beltrano 
Rating:
5.0

Great experience, easy online process, pickup, clean place, Michelle showed great customer service, she was very friendly and went out of her way to help in any possible way. I highly recommend anyone needing storage or rental truck, this Compass Storage is the place to go.10/10

Regina Martin 
Rating:
3.0

Customer did not leave a comment.

Gustavo Guzman 
Rating:
5.0

Stacey is great! Very personal and professional

Mark Michaelian 
Rating:
5.0

Stacey in the office could not have been more helpful. The rental experience was done quickly and efficiently and made the move easy to complete and I thank you for that.

John Costello 
Rating:
5.0

Customer did not leave a comment.

Justin Correll 
Rating:
5.0

Customer did not leave a comment.

GLENN GEORGE 
Rating:
5.0

Customer did not leave a comment.

Steve Ruggirello 
Rating:
5.0

Customer did not leave a comment.

Curtis Glover 
Rating:
1.0

The worst customer service ever. Gave my reserved truck to someone else cand then lied about it.I had to drive miles further and pay more moneydue to the extra mileage because my reserc=ved truck was given to someone else. I also paid thre movers and additional hou each at $25/hour thanks to U-haul not caring one bit about their customer. The employee at the Walsingham location where I did get a truck was fantastic and honest. I will NEVER use U-haul again and will bad mouth the company to as many people as I can. I am embarrassed for U-haul. So utterly unprofessional and uncaring. The worst.

Mike maloy 
Rating:
4.0

Had an issue and the gentleman at the location was so kind and helpful. I don’t like that we asked someone for help and he just left us

Miasia Gregg 
Rating:
5.0

Customer did not leave a comment.

Debbie Sawa-Szostak 
Rating:
5.0

The pickup and drop off was easy, the staff was very professional, and the truck was well maintained. An excellent experience and I will definitely return to this location to rent again! My thanks to Stacy fot her assistance.

Chris Zotti 
Rating:
4.0

Customer did not leave a comment.

Stacy Curley 
Rating:
5.0

Customer did not leave a comment.

Bradley Metcalf 
Rating:
5.0

I had an amazing experience renting a truck from this location. Stacey, your employee was very helpful, and professional. She explained everything clearly and answered all my questions. The truck was clean, well-maintained, and easy to drive. Thank you for all your help. 🙂

CARLOS CARDENAS 
Rating:
5.0

The people in the office are amazing and super nice.

Lynn Allen 
Rating:
5.0

My first experience using this service was very useful to me, the person who assisted me was very attentive and cordial, I am very satisfied

Manuel Barrios 
Rating:
5.0

Customer did not leave a comment.

MARK MICHAELIAN 
Rating:
5.0

The customer service was excellent, I wish I had gotten her name.

Elise Seebach 
Rating:
5.0

Customer did not leave a comment.

Lisa Long 
Rating:
5.0

Customer did not leave a comment.

Lionel Belda 
Rating:
5.0

Customer did not leave a comment.

Robert L Newman 
Rating:
5.0

Customer did not leave a comment.

Kaliamileth Figueroa cruz 
Rating:
5.0

Customer did not leave a comment.

Lloyd Nelson 
Rating:
5.0

Customer did not leave a comment.

Wendy Carter 
Rating:
5.0

Customer did not leave a comment.

Kenneth Mohn 
Rating:
5.0

Very quick in and out.

Tom Meyers 
Rating:
5.0

Customer did not leave a comment.

Raymond Smith 
Rating:
5.0

Total equipment failure

Tyler Siderits 
Rating:
5.0

Just like the way it was. Great service!

Brian Keen 
Rating:
5.0

Customer did not leave a comment.

Judith Einhorn 
Rating:
5.0

Customer did not leave a comment.

Danny Williams 
Rating:
4.0

Other then a mirror loose it was a great rental very friendly customer service close ,nice location.

Ronald Stephenson 
Rating:
1.0

I would not recommend UHaul to anyone. Everytime I try to use them I lose money, get charges for things and no one wants to reimburse me!! That's Bulls...!! Will not use them and will put it on FB and I am 67 so I know a lot of people!! Compass Storage people were nice but UHaul Customer Servuce sucks!!

Marion Westerkamm 
Rating:
5.0

Very helpful, very very personable. Like dealing with a good friend with the person that worked there. I wish I could remember her name, but she was amazing!

Michael Mendel 
Rating:
5.0

Customer did not leave a comment.

Anthony Drozd 
Rating:
5.0

Will gladly recommend this location for rental for U-haul

Hank WHITESELL 
Rating:
5.0

No improvement needed. How do you top excellence!

Deborah Williamson 
Rating:
1.0

Truck traveled a total of five miles and the clerk charged me for five gallons of gas. Your trucks mileage can not be that poor. The truck was returned with same gas level. I am a frequent renter.

ELISHA ALLEN 
Rating:
5.0

Customer did not leave a comment.

Derek Barker 
Rating:
5.0

I have no complaints. The lady that work there was very friendly and very helpful..

Tricia Velez 
Rating:
5.0

Learn from corporate when dropoff trucks are headed there.

alex daniel 
Rating:
5.0

Excellent service. Very nice ladies. Extremely helpful. The best experiance compared to other U-Haul locations.

Stewart Rafer 
Rating:
5.0

Customer did not leave a comment.

Nufar Sharon 
Rating:
5.0

Not a thing - this was a great renting experience from this location.

Holli Tempe 
Rating:
5.0

Staff extremely helpful and pleasant

NELSON WHITESELL 
Rating:
4.0

The right rear tire was low

Brian Curtis 
Rating:
4.0

Customer did not leave a comment.

Kevin Bishop 
Rating:
5.0

Customer did not leave a comment.

Steve Scott 
Rating:
5.0

Wonderful experience. Uhaul saved the day!!

Brandi Abram 
Rating:
5.0

Customer did not leave a comment.

Massimo Carfora 
Rating:
5.0

Customer did not leave a comment.

Shirley Test 
Rating:
3.0

Pick up was not clean at all, inside and out, with several dents, dings and scratches. It also would chug a little. Come to find out that it was 500 miles over scheduled maintenance.

LEE SMARR 
Rating:
5.0

Customer did not leave a comment.

Randy Shelby 
Rating:
5.0

Customer did not leave a comment.

Gwena Amoth 
Rating:
5.0

Customer did not leave a comment.

Kathleen SweeneyPostle 
Rating:
5.0

Awesome customer service.

Kyleigh Whiteside 
Rating:
5.0

Customer did not leave a comment.

Michael Huff 
Rating:
5.0

Customer did not leave a comment.

christina ford 
Rating:
5.0

You did great!

Sharon Hartless 
Rating:
5.0

Customer did not leave a comment.

Rafael Caridad 
Rating:
5.0

Quick pickup, easy reconcilation

Christopher Nichols 
Rating:
5.0

Customer did not leave a comment.

Donna Mcalister 
Rating:
5.0

Customer did not leave a comment.

Deborah McKinney 
Rating:
5.0

Customer did not leave a comment.

Rudi Dimas 
Rating:
5.0

Customer did not leave a comment.

Karen Dimas 
Rating:
5.0

Customer did not leave a comment.

Angelo Santella 
Rating:
5.0

Both people that helped me did an excellent job!

Joe Kozma 
Rating:
5.0

Customer did not leave a comment.

Kyin Lann 
Rating:
4.0

Customer did not leave a comment.

Jenifer Asher 
Rating:
5.0

Customer did not leave a comment.

Lakeita Powell 
Rating:
5.0

VERY HELPFUL AND RESPECTFUL

Jalexia sloan 
Rating:
2.0

When I returned the following day of returning my auto transport they were just working on the paper work to confirm return. Very irresponsible. Rude girl commented on the complaint I left on the phone about being treated so poorly the day before, she. She left the office while I was trying to return the trailer. The guy sitting there said he was just getting to the paper work from the day before and would process my truck later. It wasn’t processed until the following day. They should both be fired if Uhaul wasn’t to be know for friendly and free of worry rental.

Jacquelyn Jones 
Rating:
1.0

I called to announce my arrival would be before closing and the response was hurry up I’m leaving. I arrived before closing time and entered the office to ask where to,leave my auto transport. The person working was very uncooperative and reluctant to give me any support to unload. She suggested irrational places to park the auto transport which I was pulling with a 20 ft truck. I told her several times about the difficulty of parking in those tight places with a truck so long and a very small parking lot. I suggested she move some trucks around to accommodate the large truck and trailer but she said she wasn’t going to help. As I was starting the truck up I noticed that the agent had gotten in her car and was speeding off out of the parking lot. She left without checking me out or giving me any support or receipt. I never expected this lousy type of service after making a 9 day trip across the USA.

Jacquelyn Jones 
Rating:
5.0

Customer did not leave a comment.

jim kronemeyer 
Rating:
1.0

The entire rental process was a nightmare. I scheduled pick up at Seminole Boulevard location because they have always been so accommodating and efficient. I received a call the night before my pick up to go to this location, someone had gone on to my original order and removed moving blankets, a dolley and a hand truck. This location did not open until 9:00 and my pick up was scheduled for 7:00. I had to drive to the Seminole Boulevard location to repurchase the additional items on my order. Ms. Fine was phenomenal! She is a 5 Star employee!

Cathy HOOPER 
Rating:
5.0

Great service from these location Ty Joe DeVito

JOSEPH DE VITO 
Rating:
5.0

Great friendly helpful service-thank you very much!

Melanie Robertson 
Rating:
5.0

Customer did not leave a comment.

Jerrica Paschal 
Rating:
2.0

Customer did not leave a comment.

Rhonda PierceMignella 
Rating:
3.0

Self return process very slow took a long time for photos to load. Customer in the area using your self checkout process also was having difficulties. Notice several times that your people don’t seem to want to step in and help at both your pick up and drop off location. And both were located in separate states. Looking for other places to rent trucks in the future. Last survey I filled out online days ago ask for someone to call me no one ever did.

Corey Haire 
Rating:
5.0

Customer did not leave a comment.

MARTIN TALEY 
Rating:
3.0

We got the truck with the check engine light on, so we were worried the whole time that it might break down. The Improvement should be to maintain Vehicles properly so the notification lights don't come on and scare your customers.

Daris Cremeans 
Rating:
4.0

The staff was very courteous and friendly.

Don Smith 
Rating:
5.0

Customer did not leave a comment.

douglas keller 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RIVAIS 
Rating:
5.0

Customer did not leave a comment.

Scott Shannon 
Rating:
5.0

You guys need to fix your app. It's take more than 15 minutes to upload DL. We tried 4 different mobile . Even the facility people are tried from their mobile phones.

Snobins Augustine 
Rating:
4.0

Improve customer service at desk. Improve contactless system.

Summer Hargreaves 
Rating:
5.0

Nothing, everything was great

GERALDO BURNSIDE 
Rating:
3.0

There was a pin that holds one of the ramps in during transport missing and the ramp fell out during transport

emin Lomba 
Rating:
5.0

Customer did not leave a comment.

Stanley Haralabakis 
Rating:
5.0

I have no improvements to mention. It was all top-notch and wonderful service for pick up and drop off! Cannot praise them enough! Came in $2 under budget!

Konrad Reybitz 
Rating:
3.0

The checkout process had to rrpeated several time. It was late at night and standing in the dark, retaking pictures and downloading apps seems dangerous. I gave up after 4 tries and U haul errors on the app site. Checkout process needs revised.

kimberly Lock 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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