Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

1,123 reviews

8424 Florida St   Sarasota, FL 34243

(941) 358-0496

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(941) 358-0496

8424 Florida St
Sarasota, FL 34243

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was awesome very helpful and answered any questions I had. Great Customer service. I am a manager and know good customer service. Thank you

richard mock 
Rating:
5.0

I think your customer service is excellent and I wouldn't recommend any changes.

Galen Berry 
Rating:
5.0

Customer did not leave a comment.

Shawn Craven 
Rating:
5.0

Good place - change nothing ..

Dale Murphy 
Rating:
5.0

Truck was not clean. Sand in both floor board- not just a little. Very dirty windshield mirrors and windows. Had to stop immediately and clean all before departing. Great people and truck met our expectations but wasn’t clean.

Darren Carver 
Rating:
3.0

The right hand mirror was afixed at an angle that made it difficult to see. The rubber seal at the top right corner of the windshield was coming off, therefore rain came into the cab. The indicator for air pressure ina particular tire came on and stayed on, despite all tires being properly and fully inflated. However the worst thing about our experience is that a governor was on this vehicle. A good deal of our route, ore planned and made known to the staff prior to leaving, was in fact above the speed the governor was set to. So as a whole, I did not appreciate being furnished with the wrong vehicle for this journey.

TJ Friedman 
Rating:
5.0

The employees were all very helpful and professional. I would highly recommend this location because of their customer service.

Sarah Shchavlinska 
Rating:
5.0

Customer did not leave a comment.

Cara Cessna 
Rating:
5.0

Customer did not leave a comment.

Georgeta Rus 
Rating:
5.0

The service we received from Aaron & Christian at Compass Self Storage was excellent. I will rent again from them in the future. They were helpful and present.

Donna Johnson 
Rating:
5.0

Customer did not leave a comment.

Belinda Vines 
Rating:
3.0

Customer did not leave a comment.

William Cartagena 
Rating:
5.0

Customer did not leave a comment.

John Cole 
Rating:
5.0

It was quick and easy. Thank you.

Sj Yoon 
Rating:
5.0

Nothing everything was perfect

Terlisa Perry 
Rating:
5.0

The man who worked at the desk on my reservation night was great! Very helpful and attentive!

Brandon Kull 
Rating:
5.0

Customer did not leave a comment.

Andre Lima De Oliveira 
Rating:
5.0

The gentleman where we rented it from in Bradenton FL was awesome. Fred was professional, personal and proficient. Thank you

John Lenhart 
Rating:
5.0

Customer did not leave a comment.

Rebecca Barker 
Rating:
5.0

The U-haul representative (unfortunately I forgot his name) was very courteous and helpful. Thanks for the great service.

Wayne Mathe 
Rating:
5.0

Customer did not leave a comment.

John Mack 
Rating:
4.0

Customer did not leave a comment.

scot corapi 
Rating:
5.0

Customer did not leave a comment.

Sandra Korsak 
Rating:
5.0

Customer did not leave a comment.

Anthony Thomas 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Lanoue 
Rating:
5.0

Customer did not leave a comment.

Carli Kasten 
Rating:
5.0

Customer did not leave a comment.

Jerard Russo 
Rating:
1.0

I never dropped the truck off at this location. A mistake was Made

Luis Lizardi 
Rating:
1.0

No trash can for customers and the employees trash can we’re full to the brim at 9 am! They have no idea I am returning a truck in the location ! Bad customer service. Would not check the truck herself.

Grace Galloway 
Rating:
4.0

Customer did not leave a comment.

Tony Nowotarski 
Rating:
5.0

You are the best company

Tim Lunt 
Rating:
5.0

Customer did not leave a comment.

MARC GAUTHIER 
Rating:
5.0

Customer did not leave a comment.

Fred Lawson 
Rating:
5.0

Customer did not leave a comment.

Stephanie Prim 
Rating:
5.0

Staff was super friendly! It was very fast and efficient getting the truck as well as upon return. I'm definitely using this location next thing.

VICTORIA SWEENEY 
Rating:
5.0

Customer did not leave a comment.

Kesha Payne 
Rating:
5.0

Customer did not leave a comment.

Greg Stewart 
Rating:
5.0

Customer did not leave a comment.

Juan Irizarry 
Rating:
5.0

Very easy drop off. Just handed them the key and that was it.

Johnathan Bysura 
Rating:
5.0

Customer did not leave a comment.

Michael Plescia 
Rating:
5.0

Customer did not leave a comment.

George Bloome 
Rating:
5.0

Nice staff

Krisztian Serfozo 
Rating:
5.0

Fred provided excellent customer service. He call before my rental to see if I was able to come in to do my pickup in person as opposed to having to go through the automated process since my rental was set up for after closing time. I appreciated his phone call to come in a bit earlier, because it made the pickup process a lot smoother and more friendly. He should be commended for his great customer service.

Keith DuBose 
Rating:
5.0

I can manage your web site. Have tried numerous times to get in. The vehicle had some exterior damage when I took it, but I didn’t see it. And no one at the drop off point when I returned it at 4:00. There was no right turning light or housing for it. I will want to see the vehicle history, want to see camera footage of lot if uhaul tries to blame me. The person at the desk should have told me because it might be illegal to drive with that light missing.

Karen Wantuck 
Rating:
5.0

Customer did not leave a comment.

AARON OVERALL 
Rating:
5.0

Customer did not leave a comment.

Catherine Ceballos 
Rating:
4.0

All good. No issues.

Steven Montague 
Rating:
5.0

Very smooth process and professional staff.

Mike Liddycoat 
Rating:
5.0

Customer did not leave a comment.

Michelle Graber 
Rating:
5.0

Customer did not leave a comment.

Richard Dobkins 
Rating:
3.0

Customer did not leave a comment.

Gina Gagen 
Rating:
5.0

Customer did not leave a comment.

Todd LeMon 
Rating:
5.0

Easy checkout and return. Thx

Keith Hale 
Rating:
5.0

Customer did not leave a comment.

Susan Golden 
Rating:
5.0

Customer did not leave a comment.

Jon LIebenthal 
Rating:
5.0

this was not the location from which I had reserved and the equipment I reserved was not available, staff at compass self storage loaned me a furniture dolly

LIZANNE welding 
Rating:
5.0

Customer did not leave a comment.

Melony Howard 
Rating:
5.0

Excellent return experience - fast, friendly with quick electronic follow up for final receipt. U-Haul experience was fantastic start to finish!

Mark Kramer 
Rating:
5.0

Everything was great! Dick was super kind and made the process hassle/ stress free. Thanks!

Robyn Gicklhorn 
Rating:
5.0

Customer did not leave a comment.

Cheri Faletto 
Rating:
5.0

I can't think of a way to make experience any better. very happy

Dave Griffin 
Rating:
1.0

He said he would take off for the missing hand truck and did not. So of course I had to call and go online and I still don't have refund.

RANDY ALDIERI 
Rating:
3.0

I’m not really sure when I drop the truck off the gentleman that helped me was upset because it was close to closing time and when I pulled in he turned the lights off real fast but the location said it was open till six and it was five till I realize it was closer to 6 o’clock but at the same time the hour State that you’re open till six. I also filled the truck with fuel before dropping it off and then I got a receipt the next day showing he charged me $25 I think that was his way of sticking it to us since he had to stay a few extra minutes after close. It might be a wonderful location but at first I did not get that experience he was very upset and then when I mentioned the hours he changed his demeanor and was a little more helpful his name was Michael. Had I gotten there earlier it could’ve been a total different situation but he didn’t even go over the truck or anything he just ask for the keys took it and that was that!!

Connie Langenbahn 
Rating:
5.0

Nothing!!! You guys and your storage units and Uhaul rental trucks are the best! Michael and Dick are two of the best guys to work with. I loved this place very professional and clean and an overhang on rainy days. PEEFECT!

Peter Czajka 
Rating:
1.0

Stop shamelessly renting filthy smelly in need of service vehicles . I am not happy about throwing away good money on a bad transaction. BadBusiness!

Kim Whittaker 
Rating:
4.0

When I returned the vehicle, the gentleman in the office said he would e-mail me the final bill but I never received it.

Robert Stancill 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Usam 
Rating:
5.0

The staff was excellent in the entire rental process. They were able to lease a truck to me on very short notice. Prices are fair too. Highly recommend this location for storage or truck rental.

Stephen Risley 
Rating:
4.0

Customer did not leave a comment.

muricio rivera 
Rating:
3.0

Customer did not leave a comment.

DONALD KARN 
Rating:
2.0

Car dolly needed repairs had to take to another location for repairs

Ronnie Bryant 
Rating:
5.0

Customer did not leave a comment.

Scott Samsoe 
Rating:
5.0

Very nice equipment friendly staff excellent location excellent hours

BRIAN SERSEN 
Rating:
5.0

Customer did not leave a comment.

Matt Troike 
Rating:
5.0

Nothing. the gentleman that helped me is kind and wonderful. I just can’t say enough good things.. not many people have been nice to me in Florida it’s nice to be treated so kindly..

Alisa Asseveiro 
Rating:
5.0

We had a great experience with this location. The customer service was excellent! The van that we rented was newer, and it was in good condition. We got the job done that we set out to do. Convenient location. I would recommend this location.

MICHELLE HAYHURST 
Rating:
5.0

I can't remember the name of the guy that helped me, but he was awesome! He did an outstanding job explaining everything to me. He was kind and professional. He is a keeper!

Janet Hansen 
Rating:
5.0

Customer did not leave a comment.

Carl Schnabl 
Rating:
5.0

Customer did not leave a comment.

Katie Watts 
Rating:
5.0

The truck I rented was new and in excellent condition. The clerk was very nice and very helpful. I would not hesitate to recommend this location. Nice job!!! Thank you.

John Schlotterer 
Rating:
5.0

Customer did not leave a comment.

Taylor King 
Rating:
3.0

Uhaul was 5 miles until empty in a place we don’t know… not the place we selected for pickup. We were told it was 10 minutes away and it was 20…

Michael Herbert 
Rating:
5.0

Excellent customer service manager at this location! Great experience all around, truck was extra clean! I will refer this location to othees

darren sheppard 
Rating:
3.0

Desk staff person was very nice, but truck was filthy and smelled like an ash tray. Tire was leaking air badly and I had to stop and fill it.

Samuel Uzabel 
Rating:
5.0

Very friendly customer service - thank you Michael!

Kara Scott 
Rating:
5.0

Customer did not leave a comment.

Brittany Turner 
Rating:
1.0

Customer did not leave a comment.

Pathos Lampkins 
Rating:
5.0

Customer did not leave a comment.

Alex Brown 
Rating:
2.0

Customer did not leave a comment.

Lastruccia Costanza 
Rating:
5.0

Customer did not leave a comment.

Thomas Keefer 
Rating:
5.0

Customer did not leave a comment.

Richard Dobkins 
Rating:
5.0

Customer did not leave a comment.

Patricia FloresJerez 
Rating:
5.0

Always courteous, helpful & knowledgeable. Great staff to work with.

Gale Midwood 
Rating:
5.0

The initial location I called to reserve the van did not have it in stock at the time I reserved. I had to drive 10 miles to this second location which added to my overall mileage. A courtesy call from a rep giving a heads up that the pickup location had changed would have been nice.

Adel Hosein 
Rating:
5.0

Courteous, knowledgeable and friendly . This is a really good experience .

Gale Midwood 
Rating:
3.0

We picked up a 15' truck at this location and once several hundred miles into our trip found that the inside rear tire on the drivers side was flat and must have been flat for some time due to the condition of that tire. The outside tire on that side was almost bald due to the increased load on it. We had to call roadside assistance to have the tire changed before blowing. This was a dangerous situation. If the remaining somewhat functional tire on the driver side had blown during travel, who knows what might have happened.

Lisa TholeHetler 
Rating:
5.0

Customer did not leave a comment.

christopher morrison 
Rating:
5.0

Customer did not leave a comment.

Tim Belew 
Rating:
5.0

Mothing

Valda Willard 
Rating:
5.0

Customer did not leave a comment.

Richard Dobkins 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top