Comentarios del cliente para Compass Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Compass Self Storage

Grado total:

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Julie R. en

Grado:

El cliente no dejó un comentario.

Sandra N. en

Grado:

This isnt even an actual uhaul location and they were amazing clean friendly attentive

David G. en

Grado:

This is the second time within the past three weeks I reserved a truck at a specific location near my home. When I arrived, in both instances, the agent did not show my reservation and said he didn't have a truck although I had a confirmation number. I ended up having to drive to a location several miles from the original location. When I made the reservation online there was a statement that said a U-Haul agent would call within an hour to confirm availability. Neither time was I contacted. Very poor customer service!

Michael V. en

Grado:

Everything was good, no problems!

Sean C. en

Grado:

Good job Sean Cameron Saving Grace Home Inspection and Moving 941 284 0426

Amy H. en

Grado:

El cliente no dejó un comentario.

Peter S. en

Grado:

lower prices

Robert A. en

Grado:

El cliente no dejó un comentario.

Alexander F. en

Grado:

El cliente no dejó un comentario.

Rhoda S. en

Grado:

The only thing I can think of would be to have a drinking water station in the lobby. It’s Florida, it’s hot, it’s a lot of lifting and loading & people get thirsty. It sure would be a really “customer oriented support service” to provide free drinking water in the lobby for people to access. Subscribing to a water service like Culligan with the big jugs and putting a water cooler station would be both thoughtful & kind.

patrick b. en

Grado:

Ordered a 15 foot truck at one location and ended up with a 26' truck With A/C problems at this location.. Overall not happy

Karey W. en

Grado:

I was over charged. The truck raggedy and the door was broke. I was asked to bring the truck back the same day. Bad experience overall. I will never go back there

Read C. en

Grado:

Better drop off signing

Richard M. en

Grado:

Everything went smooth from pick up to return. No complaints

marius k. en

Grado:

El cliente no dejó un comentario.

Susan E. en

Grado:

I was given the wrong code to enter after hours.

Ala A. en

Grado:

El cliente no dejó un comentario.

Aaron R. en

Grado:

We were able to make our reservation on line, which was a time saver for advance planning. We received a call the next day to confirm and thereafter, received email confirmations leading up to the move in date. The management team was very accommodating of our schedule for move-in, no pressure to rent more space than needed, and no unnecessary fees added on. Over two years, the service has always been very courteous service. The location is very convenient to campus. We called around and compared storage locations. EXTREMELY happy that we chose this company and this location.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Kevin H. en

Grado:

The parking lot was a bit small for a 26 foot truck, but we found room for it.

Caitlin C. en

Grado:

Both gentlemen working at this location we're very kind and professional. Great experience for pick-up and drop-off. Equipment was excellent. I will use this location again and highly recommend!

LEONARD M. en

Grado:

This is my second time in a month that I rented a van: they both had a smell inside. It smelled like cat urine.

Donald S. en

Grado:

El cliente no dejó un comentario.

paul w. en

Grado:

El cliente no dejó un comentario.

Rich A. en

Grado:

clan cabin ants all over cabin, power steering bad

Scott W. en

Grado:

Very easy location with polite, professional staff.

Zena C. en

Grado:

Hello, I am unsure who to send this to but I just wanted to say that Gerald McNitt General Manager of the store on 4861 Tamiami Trail Sarasota Fl. He was exceptional. My daughter is 9months pregnant and needed a trailer to be put on her car and the only place we could have had it done was in Orlando. We drove for 3 hours for them to tell us that the part was bent so they made an appointment the next day (They had to squeeze us in) for the one in Ft. Myers where they did a half fast job where wires were hanging from the bottom of her car. The next following day we went to pick up the trailer from the store on 41 but they moved the pickup to the one on University and that man was not helpful at all he act like he didn't want to help us so picked up the trailer and went back to the one on 41 and there is where we met with Gerald we told him about our crazy event and he went above and beyond to help us out. He fixed the wire from underneath our car and made sure that our hitch was put on right because the other guy put the wrong hitch on it which and made is lower to where the chains were dragging. It's so hard now a days to get good customer service and Gerald was great! it’s because of him that my daughter made it safe and sound without any problems with the trailer. I just thought I would give a good review because people need to know that a little bit will go a long way. Thank you Gerald for all of the hard work I am forever grateful.

Viviana T. en

Grado:

El cliente no dejó un comentario.

Kenneth W. en

Grado:

The truck was not at the correct location. No one contacted me concerning the new location however to two locations involved worked it out as painlessly for me as possible.

David K. en

Grado:

El cliente no dejó un comentario.

Samatha S. en

Grado:

El cliente no dejó un comentario.

Adam W. en

Grado:

There shouldn't have been any cleaning fee on my rental. The truck was only used to transport several appliances in boxes from one location to another. The truck was not particularly clean on pick up, but having rented many times before, locations never seem that concerned over the cleanliness of the trucks. If there was any dirt in the vehicle is was most certainly there to begin with and not as a result of me loading and unloading a few boxes from the truck. I would expect the location to review there cleaning charge policy as you can't charge people for dirty trucks if you give them a dirty vehicle to begin with!

THOMAS Y. en

Grado:

truck was dirty, looked like someone hauled construction debris

rachel g. en

Grado:

El cliente no dejó un comentario.

Ted R. en

Grado:

The truck was filthy! I had to take it through a car wash because I knew if I had rubbed up against it I would be covered in black greasy dirt.... The interior was the same.... I have never picked up a truck so dirty....

Rob C. en

Grado:

El cliente no dejó un comentario.

Miguel B. en

Grado:

El cliente no dejó un comentario.

Michael O. en

Grado:

El cliente no dejó un comentario.

Bruce H. en

Grado:

Great service from Dick, as ever.

Dennis L. en

Grado:

The clerk was technically competent, but he seriously lacked people skills. The van cargo area was clean, but the seat area had food on the seats and many leaves and dirt on the floor. The exterior was very dirty, also.

Aaron S. en

Grado:

El cliente no dejó un comentario.

GORDON B. en

Grado:

El cliente no dejó un comentario.

dee t. en

Grado:

El cliente no dejó un comentario.

Mary Darlene D. en

Grado:

El cliente no dejó un comentario.

Della C. en

Grado:

The rental leaked and items in the back got wet... Very unhappy, can't replace pictures. It at least made it to Iowa....

MICHAEL W. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

I reserved a truck at another location. When I arrived I was told I had to travel to another rental office.

robert c. en

Grado:

Got in truck and left rear tire pressure sensor indicating low tire pressure. You would think they would had known this when they pulled the truck around to b rented. No big deal but was 20lbs low in tire. Filled tire up. Drove straight to ohio. Truck drove great.

Gabriel G. en

Grado:

El cliente no dejó un comentario.

Sue D. en

Grado:

El cliente no dejó un comentario.

Dean O. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Craig N. en

Grado:

Charges just about sl

Thomas S. en

Grado:

Trailer had lot of rust n wheels etc

Stephan Z. en

Grado:

El cliente no dejó un comentario.

Jessica W. en

Grado:

El cliente no dejó un comentario.

glenn t. en

Grado:

Maybe the only thing would be to have the key drop to the left of the entrance & more visible to the customer who's on a tight schedule &: in a hurry. Otherwise. it's all good.

Richard L. en

Grado:

El cliente no dejó un comentario.

Ana L. en

Grado:

El cliente no dejó un comentario.

JERRY B. en

Grado:

I would recommend the inside of the windshield be cleaned. Very dirty. But overall i was extremely pleased!

thomas m. en

Grado:

the original location would have been more convenient

Maureen G. en

Grado:

The drop-off location was assigned by u haul. The employee refused to accept the trailer and told us to go somewhere else because " he didn't have room to accept it" The lot was nearly empty. He just didn't wasn't to be bothered. Became aggressive, belligerent and threatening. Very scary! I hope I never need this co. again. They made my move very difficult.

David M. en

Grado:

Windshield washer was empty.

Jastasia K. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Windshield washer fluid was empty. I refilled it for my own and future users. Nice piece of equipment.

Timothy W. en

Grado:

El cliente no dejó un comentario.

Julia G. en

Grado:

Decrease the price

ANGELA R. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

Very fast service and smooth, in and out...

Frank D. en

Grado:

We reserved small truck but when we arrived at the location we saw that a van was available and would fit our needs. The customer representative was very helpful in changing our reservation.

George T. en

Grado:

Balance the tires, do an alignment job, tighten the steering column cord (very loose). Truck was a rolling death trap all over the road due to the loose steering and pulling to the right. Back door latch is sketchy, got stuck a few times.

Kathy K. en

Grado:

El cliente no dejó un comentario.

Joyce J. en

Grado:

El cliente no dejó un comentario.

KEITH B. en

Grado:

Very helpful.

Allyson K. en

Grado:

Owner might need a new occupation. Not the friendliest person and seemed like he could care less whether we were there or not.

JAMES G. en

Grado:

We rent here often and are always pleased with the experience.

Janna W. en

Grado:

The ramp of truck covered with mud. The inside of windshield had sticky film on it which made it difficult to see through when dark and raining.

Kevin W. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

Excellent service. Highly recommended

James P. en

Grado:

Quick and Easy pick up and delivery. Great customer service.

G. Todd Y. en

Grado:

El cliente no dejó un comentario.

Kelsey R. en

Grado:

El cliente no dejó un comentario.

JEAN M. en

Grado:

El cliente no dejó un comentario.

Daniel F. en

Grado:

motor running ruff shacking vehicle... right front tire low .......ac only worked part time

Kathryn W. en

Grado:

I requested a dolly on my on line rental and no asked me about it even when I asked if I could get the bigger one so I never got the dolly and it made my move soooooo much harded

john m. en

Grado:

Dave was awesome!

Nelson J. en

Grado:

Thanks for a great truck, and a quick and easy process to rent and return the truck.

Michael H. en

Grado:

El cliente no dejó un comentario.

Pamela M. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

When I got into the rental truck the floors and seats were covered in dirt and leaves and the entire truck reeked of cigarettes. The windshield and truck overall was dirty. The screen that normally displays mileage was taken up with a warning message that the windshield fluid was empty and needed to be filled. I was in a hurry so I just left. With some rain storms that came the windshield was very dirty and visibility was poor making it very dangerous to drive, and I didn't have windshield wiper fluid to clean off the windshield. When I returned the vehicle the man that rented me the truck was very rude. I contested the mileage stating I only drove it a few times and the destination was only 4 miles away. He said he would double check but that was the mileage. I told him there was no way and he asked if I checked it before I took it out and I told him that I couldn't because of the error message on the screen. He then told me that I should have pushed a button to change the screen. I told him I didn't have that vehicle and I didn't know to clear the screen or if I should, he then yelled at me and told me if I was going to complain about having to push a button than he didn't care to help me at all. Extremely rude and horrible experience. I have told many people about this and will continue to do so along with posting on review sites and social media how horrible the experience was and how rude the staff was.

Kyle S. en

Grado:

El cliente no dejó un comentario.

jeffrey p. en

Grado:

All was great. Longer hours would have been a help to me

Michael C. en

Grado:

Very pleased. The location is very convenient and extremely well run. Thanks!

MELISSA C. en

Grado:

The past 2 times i have rented a uhaul from this location i have had problems with the gas level and the billing. The last rental i was charged more than $100 over what I should have been charged! As a customer that is inexcusable. The error was corrected and I was issued a credit when I asked, but what if I hadn't noticed? Not to mention that it will take several days before that money is actually back in my checking account. I rented again, only out of convenience, but it will definitely be the last time I rent at that location. I have never had a problem with any of my other U-Haul rentals, and there have been plenty over the years as I am a renter and have moved multiple times.

nathan j. en

Grado:

El cliente no dejó un comentario.

Roger H. en

Grado:

This location was very clean and neat. The person was very courteous and friendly.

Mark C. en

Grado:

Dick is doing a great job, an asset to any organization.

Dale H. en

Grado:

El cliente no dejó un comentario.

Kirsten H. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

None at this time.