Comentarios de los clientes para Compass Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Compass Self Storage

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Brian M.
Clasificación:

This location is in the storage business and has little interest in customer satisfaction of their UHaul service.

Amanda S.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

The equipment was clean, and my only "complaint" was that the drivers seat needed maintenance.

John M.
Clasificación:

El cliente no dejó un comentario.

Bob S.
Clasificación:

Nice convenient location!

Chad G.
Clasificación:

The gentleman running the Uhaul was very polite, patient, and kind. Good experience.

Annie F.
Clasificación:

El cliente no dejó un comentario.

Bruce H.
Clasificación:

Thanks for helping hooking up the tow dolly and loading my car to be towed. Great work, as ever, thanks.

JAMES F.
Clasificación:

Very friendly

Christina C.
Clasificación:

Great Customer Service.

William M.
Clasificación:

Everything was great!

Sandra K.
Clasificación:

great service! clean efficient and kind.

ROBERTO A.
Clasificación:

The fuel and the millage was not accurate to the contract I tall to the guy to fix it , but anyway I still get the same wrong amount , I came back and another representative was acting rude, and the truck smell Pretty bad inside, dogs hair in all the seats. Still wating for the reimbursement for the difference.

Amy C.
Clasificación:

Good customer service, convenient location, and a great price for the rental truck. We were happy.

James L.
Clasificación:

When the truck was picked up, it was barely over a quarter tank on gas. When the truck was returned, it was turned in with still barely over a quarter tank of gas. I looked at my receipt in my email and they charged me an additional $5.95 for 1.7 gallons of gas!!! WTF?!? If they are THAT petty, I will get my trucks elsewhere!

Kristopher H.
Clasificación:

This was hands down the worst experience getting a uhaul I have ever had. The person who rented us the truck, his name was Dick, was the most unprofessional person I have ever had to deal with when renting with you all. Upon inspecting the vehicle before leaving the premises with it I noticed that the mileage was higher than on the contract. Upon returning the vehicle I told dick about this and told him I had photos of the mileage and he said that he would fix that upon his return the next day. Also we had rented the truck for seven hours and after about our four or five dick proceeded to contact me and my wife's phone repeatedly asking where we were that he needed the vehicle this caught both of us by surprise as we had the Vehicle reserved for seven hours. After receiving the bill through U-Haul I noticed that dickhead not change the mileage discrepancy I then called him to let him know this and he stated that he was actually saving me money because U-Haul was trying to charge me for having the vehicle an extra day and lost a sale because we return the vehicle late when in fact we handed the keys to dick before 530 when he was already leaving the facility he took our keys gotten his car and left to go to his house. I will never rent a truck from that facility again and I feel as if you all need to directly have a conversation with him about the way he treated his customers. This was extremely unprofessional and unacceptable.

Dave H.
Clasificación:

El cliente no dejó un comentario.

Sean C.
Clasificación:

Best movers in Florida.. see below Saving Grace Home Inspection and Moving 941 284 0426

James K.
Clasificación:

The guy at compass was very helpful, he took my keys and took care of the vehicle drop-off for me. I would definitely recommend this location!

peter D.
Clasificación:

refer to my e-mail to customer service

Mina C.
Clasificación:

The manager was very helpful and friendly!

Janna W.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

Had issue with self checkout. They communicated very well and was able to get check in completed. Mobile app needs work

John E.
Clasificación:

El cliente no dejó un comentario.

Glenn P.
Clasificación:

El cliente no dejó un comentario.

Paul S.
Clasificación:

El cliente no dejó un comentario.

Chelsea S.
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

Excellent service! Above expectations!

Lydia A.
Clasificación:

I was not given the dolly that came included in the package and I have been trying to get help with that issue and no one has responded!

Stephen B.
Clasificación:

Professional, reliable customer service which met and exceeded our expectations. Thank you.

Terri M.
Clasificación:

El cliente no dejó un comentario.

Basil B.
Clasificación:

El cliente no dejó un comentario.

Stella D.
Clasificación:

Van needed to be swept out. Ran just fine. Good AC.

RYAN P.
Clasificación:

There was not a lot of room to return the moving van and car hauler, but I was able to make it work. Signage may have helped as I drove to the wrong side of the location first... But overall, not bad

Edwina B.
Clasificación:

The truck was not cleaned out from the previous renter. Perhaps utilizing cleaning wipes inside the vehicle, in lieu of COVID-19 would be great between rentals.

James N.
Clasificación:

El cliente no dejó un comentario.

GEORGE R.
Clasificación:

Agents mask did not cover nose.

Barbara H.
Clasificación:

El cliente no dejó un comentario.

Norman S.
Clasificación:

Replace the sensor indicating low pressure on one tire. Also, the initial pu location did NOT have item requiring one hour round trip, This should be be told to renter on initial rental application, not day before.

Peggie N.
Clasificación:

The steering on the truck was loose and felt unstable.

Brian S.
Clasificación:

I'm very happy with your services.

William T.
Clasificación:

El cliente no dejó un comentario.

Priscilla O.
Clasificación:

El cliente no dejó un comentario.

david F.
Clasificación:

El cliente no dejó un comentario.

Barton H.
Clasificación:

Me equipment wasn't at the location given to me. They had to substitute a different price of equipment

Alexander C.
Clasificación:

Nothing really, went very well, no issues. Would use again!

ben R.
Clasificación:

Rep was knowledgeable and efficient, and polite

James B.
Clasificación:

Nothing

mark G.
Clasificación:

El cliente no dejó un comentario.

ISAAC H.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

I press registered and paid on line but still had to pay at the location. Wasted my time preregistering. One would think U-haul would have all personal data on file and not have to take copy of license since I have rented several times in the past.

Joseph F.
Clasificación:

Fantastic service

Wilbur S.
Clasificación:

El cliente no dejó un comentario.

Hai L.
Clasificación:

El cliente no dejó un comentario.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

Anita A.
Clasificación:

The person in charge was excellent in all ways

MICHAEL D.
Clasificación:

I was charged $10 for pads not returned. I called and left msg on Sun that I was unwrapping the paintings and would return the 10 pads. No one returned my call. So I don't want to be charged for those. Pads to be returned on Wed Jul 15

Monica D.
Clasificación:

The pick up interior was disgustingly dirty. Dash was full of dirt. Console full of dirt and grime, and drink holders sticky with spilled beverages and who knows What else. Not cool during Covid. The bed of the pickup had a nice thick layer of sand, rocks and dirt. Manager advised at the time I rented that they had “tried to clean it and pressure wash it” but that could not have been true, as the debris literally could have been swept out with a broom it was so thick and loose. Gas tank was only a quarter tank full making it necessary to put gas in to do the task I needed to do before even getting started. Process was smooth enough and manager pleasant. Equipment not what I expected from my experience with UHaul. Find another outlet to do business with.

Janna W.
Clasificación:

El cliente no dejó un comentario.

Jim G.
Clasificación:

El cliente no dejó un comentario.

Lori S.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

Very professional service

Ashley S.
Clasificación:

El cliente no dejó un comentario.

Steven H.
Clasificación:

Thank you.

Allison H.
Clasificación:

El cliente no dejó un comentario.

Caroline V.
Clasificación:

El cliente no dejó un comentario.

BRENDA W.
Clasificación:

You have very kind and knowledgeable people in this store as well as an extremely clean and friendly environment.

Larry D.
Clasificación:

Back of truck was full of concrete debris. Previous user did not clean it out.

William M.
Clasificación:

automaticed system failed. directed to wrong truck. longer than usual time to pick up. difficult. never again here.

Carl P.
Clasificación:

I was charged for fuel. I was told that I needed to bring the van back with the same amount of fuel and that I would only be charged a mileage rate. I brought the van back with more fuel than I was given at rental. I would appreciate a response.

mike B.
Clasificación:

The straps on the car transport where too small for my vehicle. I had to use my own. The drop off location U-Haul personnel was not available when I got there. I had to leave the equipment with someone else. The U-Haul 1800 support is pitiful. On hold forever then I got redirected to a vm system that I am Not sure worked properly. After drop off I get a call/vm next dAy to drop off at another location. Geeze.

ELIZABETH G.
Clasificación:

El cliente no dejó un comentario.

Kenneth D.
Clasificación:

Thank you Michael for all your help!

Kenneth D.
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

The van was extremely dirty. There was molded food in the back and hair all over the cup holders and side doors. This was alarming given the state of covid-19 - I would expect things to be much cleaner.

David S.
Clasificación:

El cliente no dejó un comentario.

Victor E.
Clasificación:

El cliente no dejó un comentario.

Donna B.
Clasificación:

Very pleased with service

Roderick T.
Clasificación:

El cliente no dejó un comentario.

Paulette S.
Clasificación:

El cliente no dejó un comentario.

Tim B.
Clasificación:

El cliente no dejó un comentario.

Suzanne L.
Clasificación:

Michael (the manager) and his co-worker were very friendly and helpful. Nice to do business with them!

Allyssa E.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Thomas A.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Nathan M.
Clasificación:

Mechanical issues with truck. 1. Excessive Bump Steer. 2. Belt squeal.

JAMIE D.
Clasificación:

Did not have what was reserved or able to find something similar. Was more interested inn her kids and bit work

Will C.
Clasificación:

I was charged for fuel shortish when the fuel gauge was returned a the exact fuel mark it was when picked up. The truck was filthy dirty!!

rob P.
Clasificación:

Well … there were problems with getting the truck & transport as it took well over an hour, but the location staff did work through it and put me in the right equipment so overall still happy with their performance.

Dean J.
Clasificación:

El cliente no dejó un comentario.

Jenna V.
Clasificación:

El cliente no dejó un comentario.

Dana H.
Clasificación:

U-Haul had my online reservation totally screwed up and when I got to location the gentleman luckily had a truck to accommodate me. He was great but the computer reservation made online was an extreme hassle. There was an odor in the truck and upon examination I found an ashtray full of cigarettes ashes and butts. I immediately notified the location where I got truck and while they assured me there would be no charges or penalties to me, they never once offered any apology, replacement truck, or discount compensation. They had me picking up a truck in SanDiego with a next day drop off in Sarasota FL. It is absolutely absurd and no way possible to travel 3500 miles in that timeframe. It was pure luck the location had a truck at all. I really am disappointed and only used this location and U-Haul because I had a great experience with them four years ago when I moved. I really am considering disputing the charges on my credit card. I also asked for a receipt at drop off and was refused one and told I would get one via email. I am going to give you the opportunity to address this in 24 hours and after that I am placing this on YELP. Next time I will use Penske or some other service.

Michael R.
Clasificación:

El cliente no dejó un comentario.

ronald W.
Clasificación:

Cleaned it myself.

George M.
Clasificación:

had called prior to arriving and was told I could leave my truck for the three additional days I paid for while I closed on my house. Upon arriving the attendant said I could not leave my truck there . I had to beg him to call there other site to see if I could store the loaded truck. They said ok but did not tell me I had to pay $50 additional.

John L.
Clasificación:

El cliente no dejó un comentario.

DEBRA S.
Clasificación:

El cliente no dejó un comentario.

Cristina U.
Clasificación:

Great customer service and caring agents. Will definitely rent from that location again.

Steve N.
Clasificación:

Dick was very helpful with our pick up of both truck & trailer.

No se han enviado comentarios para esta ubicación.

Volver
arriba