Service with Mark was great. He troubleshot a conflict with the utmost professionalism and we are appreciative and would use this location as n the future!mark C.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rebecca L.
Nothing, there are three Uhaul operations I go to and each one is an amazing experience. Quick and reliably friendly staff. At one place the a/c in their neighborhood drive was broke for over a month during our hottest period this summer, that's unfortunate for the staff. I have also noticed that your computer systems are a bit spotty, recently an update that none of the staff knew about was rolled out, I think sending out emails to your staff and letting them know what changes are being made would be helpful. At the end of the day, I have never had a bad experience with a Uhaul dealer near me.Paul H.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.KAREN D.
The truck NEEDS new windshield wipers! And judging by the squeaking the breaks should be checked too.Benjamin D.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Paul H.
The manager was courteous and professional.SHERRELLLAVELL B.
I have used this facility for sports car storage and now truck rental. Very helpful friendly staff onsite.Lynn V.
El cliente no dejó un comentario.Ravi M.
El cliente no dejó un comentario.LYNN M.
check out didn't work through web even though location was turned on in the browser. Had to download app, create account with multiple text message confirmations to finally get code to box that had key. Gate code was not with the key. I don't know how they expected me to retrieve the truck without the gate code. Had to have agent on line give it to me. Should have been a ten minute process but ended being almost 30 minutes. Pads were also wet and frozen.Stephen S.
El cliente no dejó un comentario.Roman S.
While I had a great experience with all the workers and they were all very kind. I was not happy with the way my reservation was completely disregarded just because someone from corporate wanted the truck. I was extremely disappointed with uhaul. I had originally RESERVED a 10 foot truck and got a call about an hour before I was supposed to get the truck saying that someone from corporate basically disregarded the fact that I had a RESERVATION for the truck and took it upon themselves to take it. The worker was very sweet and was trying to find another truck for me and gave me the number for corporate to call. The women from corporate also very helpful and was able to find me another truck. However, when I got to where the truck was I was informed that since the first customer was a half hour late then it was mine. I think it's absolutely unacceptable that a reservation is able to be disregarded by someone "entitled" at corporate.COREY C.
Marc and Ron were great to work withGERALD M.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Mark B.
Great job. Team at pick up were awesomeDwight C.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Rick A.
El cliente no dejó un comentario.Douglas P.
What an excellent location. Ron the general manager was over the top in regard to a customer service representative. Can't say enough about him.JERRY S.
El cliente no dejó un comentario.DONALD W.
No problem with the location or equipment. The thing that made location this best was the on-site employee that aided the pick up as the U-Haul website was experiencing problems but to be fair, the drop off via online platform worked flawlessly.Stephen G.
I did not have a recent experience since last year. (Maybe May 2029) Has my credit card been used?Leonard V.
The employees were helpful and professional and it made for a pleasant experience.Mark A.
It was a very good experienceRICHARD P.
El cliente no dejó un comentario.PAUL C.
The gas level was under a quarter tank, I did get a discount for the gas level.JAMES H.
It was the cleanest and most well maintained U-Haul truck I've ever rented. The person who was working there when I returned it was very nice and helpful as well.Ryan F.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.Donald K.
El cliente no dejó un comentario.Bob A.
El cliente no dejó un comentario.Davon M.
I picked up today on 8/9/20. The employee was very friendly, outgoing and helpful.Keith F.
Ron & Sandy, You guys are the best, you all already go above & beyond there is nothing else you can do. Just keep doing what you guys do, thank you for everything. Blessings LutherLUTHER S.
The two gentlemen were very cordial.JAMES W.
I was told the cost of a rental truck was $19.95 plus mileage. I went 32 miles and ended up with a bill of over $80.00. I was charged for mileage plus gas as well as other incidentals I was not told about. I will not do business with you again.Theresa C.
I picked the truck at 4:45 pm and dropped the truck at 5:30 pm same day which is within my 4hours of the booked time. Since their office is closed at 5 which is not my problem, Uhaul still charged me 20$ extra. This is the second they did this. Very bad service. Charging the customer credit card without proper upfront notification. And the uhaul app is glitchy and doesn't function right.BHAVANI A.
Vacuum and clean driver seat area. It looked like sawdust was at back of seat.Steven O.
Truck had sub shade missing a screw.Francesco M.
El cliente no dejó un comentario.Justin W.
Replace passenger side wiper blade because it it made driving in a rain storm a little difficult it is dragging the rubber on the bottom other than that excellent truck staff was greatNicholas Golden N.
Sun visor on drivers side was broken. Some sort of dried mung was in the crease of the drivers seat. Floor was muddy. Was obvious it was not cleaned. Gas was not full when getting the truck. Drove it for 29 miles and pumped 9.3 gallons of gas on return! Not a good experience.Robert Clair Jr K.
El cliente no dejó un comentario.Shaker N.
The woman who helped us was very kind and helpful. I tried using the app to check in, but after several times of entering the same information, over and over again, I gave up. She was able to check us in very efficiently. She also helped us when we brought the truck back. I don't remember her name, but she did an awesome job!Patty B.
El cliente no dejó un comentario.Rachel C.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Austin S.
The manager was especially nice and helpful in assisting me to get the right size truck and making all of the paperwork painless.John R.
The drivers seat wouldn't adjust. It was a little uncomfortable.Josh J.
El cliente no dejó un comentario.Alejandro R.
I was not informed that there is after hour process ing fee and how to avoid it. I didn't get the message that to verify the return.Xinjie D.
El cliente no dejó un comentario.Terri S.
It was raining and the interior of the 10' truck was soaking wet with standing water in the back of it. We had to use towels and sheets to dry it off prior to being able to load the truck in an attempt to save my furniture from getting wet and ruined. The man working at the location was very nice and it was a smooth process.Mark W.
The truck was slow to shift and seemed to struggle on hills. It got the job done! Daughter was moved into her apartment safe and sound! Gracias.Robert D.
El cliente no dejó un comentario.larry D.
I didnt use the dolly but the seal snapped when we were moving stuff out of the truck so unfortunately I am being charged for that. Also the gas meter didn't move from when I took it. I only drove nine miles and you are charging me for gas.Michael C.
I thoroughly enjoyed the experience. Thank you for making it easy!Philip C.
El cliente no dejó un comentario.Brian N.
I was billed Fuel when I filled up 2 miles from drop off and I was also charged a $25.00 Cleaning charge when all I moved was boxes. Not sure why either of these charges was applied.Richard C.
El cliente no dejó un comentario.Kristopher V.
The furniture pads and the Cart are in the way and took up my valuable moving space. I wish it wasn't there. The new ones don't have it. I like the padlock that was there. it was a nice helperMani M.
El cliente no dejó un comentario.laura G.
Excellent service!! Keep up the good work!!!Ray C.
El cliente no dejó un comentario.Jeffrey S.
The employees were great and they were friendly and made it all a good experience.Gayle A.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Charles D.
Service was excellent. Very friendly and easily let us upgrade to the truck size we needed.Kraig T.
El cliente no dejó un comentario.Frannita S.
Need a bigger sign for those dropping off after hours about needing to go online and record information before dropping keys offWilliam S.
I was unaware that our order would be cancelled if we did not pick up our truck by the pick up time. We arrived 45 min later than our time and were told our order was cancelled. The representative was able to retrieve our reservation but the scolding we received was not warranted. We were already stressed about the move and were not aware that we had to be there by the pick up time. That needs to be bolded and emphasized in the rental contract.Leigh H.
El cliente no dejó un comentario.Kim R.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Austin S.
I was told pick-up was 9:00 a.m. by text message. I confirmed via a phone call and had a delightful conversation with the U-Haul representative. The location unfortunately didn't open until 9:30 a.m. so I sat in the parking lot for 30 minutes! First person at Nicholson Rd. location was useless. I had to wait for 30 minutes for the RIGHT person to show up and release the vehicle. Total bullshit!!!!!!!!! Maybe U-Haul should get their shit together for future rentals!!!!Robert D.
El cliente no dejó un comentario.Jennifer G.
Make sure that the vehicle that you're renting is the one that is listed....the keys were wrong on my vehicle and while it still worked for me, it created a lot of confusion and now i have a fuel charge to dispute as a result.James M.
El cliente no dejó un comentario.jen L.
Management was abuse, I will never go there again.joy J.
Experience was terrific .. absolutely no issues !!! Will use again !!! Thank-you !!!micheal F.
El cliente no dejó un comentario.JOHN M.
Exceptional service. Online scheduling was easy and we were greeted by an employee who was friendly and helpful when we wanted to add a driver. The van was clean and ready for use. We definitely would recommend this U-Haul location.Linda R.
El cliente no dejó un comentario.erin S.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.lynn D.
Please fill up each rental with gas so when returning, the customer can simply fill-up and not have any question as to amount. I was charged $12.75 in error.Jerry M.
El cliente no dejó un comentario.Laurel N.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.don B.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.william S.
El cliente no dejó un comentario.Wayne C.
El cliente no dejó un comentario.Russell C.
El cliente no dejó un comentario.MARISA T.
We showed up without a reservation. The gentleman who was in the store wasn't able to process the rental because he was covering while the salesclerk stepped out for lunch. Apparently he just left. He called the salesclerk who came back immediately and processed our rental. Kudos to both employees, they went out of their way to accommodate us. The actual location is new, and very clean. Highly recommend this location for your U-Haul rental needs!Keith F.