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lisa richter
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recently had an occasion to rent a U-Haul truck from a different location in Land 'O Lakes Florida and was disappointed with the service I received from the agent and the condition of the vehicle rented. It was refreshing to do business with this different U-Haul agent who did an exemplary job of making sure I had a clean well-maintained vehicle when I needed it and at a price that I thought was reasonable. The service and vehicle were what I had come to expect from U-Haul, and I will recommend this agency to anyone in my area who needs their service.
David Kirk-ViningTank was not full. Inside of van was not vacuumed.ans van needed washing.
JANIS LINDA RUSSELLI would love to refer friends to this location as they are extremely friendly and helpful and so close to my home. However, upon returning the equipment after dark, there was absolutely NO light. Not even the road sign was lit and I passed it up and had to turn around. The grounds are very dark and as a single woman, would not refer anyone here.
Sandra WiebeFix the windshield wipers as these need to be replaced. The radio wanted to stay on AUX. Finally got it to work on FM stations but was difficult. Customer service was outstanding. Thank you, Chris!
Mark PowersBeth was very helpful even though she was not feeling well
steve barattaIn the 5 years I have been renting U-Hauls in the Lutz area, the was the best U-Haul rental ever. Thank you for making this so smooth and easy!
Mark PowersThe ladies at this location went above and beyond. We all know how stressful moving can be, they put a smile on my face and took off loads of said stress off of my mind.
James CreamerThe young girl was fantastic! A great personality and a wonderful help to get thru the signing in etc.,I am sorry I don’t have the correct spelling of her name but it was close to Annalise?? Thank you honey you were awesome!
LAURA TALLARICOCustomer friendly truck was clean and facility
Yacaira ValenzuelaLocation was helpful but the truck was very dirty inside the cab and smelt like cat urine. There was fur on the dash board and sticky stuff on the plastic areas and floor board.
Tabitha SchanhalsThe communication was horrible. I made a reservation online when i arrived to location there was no truck available. Had to call a customer service number and have them make another reservation at a different location. Had to drive to that location when i arrived it was closed. Someone finally showed up and i was able to get truck
MARTHA REYESBeth and Ryan @ Compass Storage were awesome and made the experience super easy.
Todd BallmanWe ordered an appliance dolly. Did not have one at this location. The clerks comment was “I guess I should have called you to tell you we didn’t have one…sorry”. We had to drive 25 minutes away to get the dolly and then another 25 minutes again to return it. What a colossal waste of time. It said our reservation was guaranteed. Waste of time and gas
Richard HowardEverything about this place seems off. I rented a truck with 111253 miles and took a photo of it and showed them and was still charged as if I rented the truck with 111245 miles.
Steven MarciaOutside was dirty, truck has issues
BRADLEY BOARDWINEThe guy working at front desk on Saturday 02/05/2023 at 10:00 am was very rude. I requested him to explain me the returning rental truck rule one more time because I did not quiet get in the first time but before explaining he looked at his computer screen and started grinding his teeth and mumbled “obviously you did not understand” Worst customer service. I really had a bad experience and never returning back to this location and not going to recommend to anyone.
Roshan ThapaGreat customer service.
dennis haasEasy place to park. Dropped truck after hours.
Geoffrey SmithWe turned vehicle in a day early then I receive a notice vi email the next day that the vehicle had not been turned in and was late. I immediately called compass and wax told that the employee working when I turned in the car had to leave early that day so probably forgot to do the paperwork to show it had been returned. I had even asked said employe for some sort of paperwork that I had returned the vehicle and she replied it was necessary because I would get an e.ail. I was very disturbed about this situation and felt I was being accused of not returning the vehicle !!!
Libby SheridanMike went out of his way to make our rental experience perfect.
Patrick ForreyI did the mobile drop off wish they told me it cost $20 also was charged $10 for fuel and that was incorrect. I will never use mobile again make sure someone is there to agree on final billing
ANTHONY LEWISDon’t rely so much on the internet. People are much easier to work with for older renters/drivers. I’m
james woodVery good experience. Easy rental process and very customer friendly associates.
Vashon JeffersonOnly area to improve. I ordered a hand cart, and when I picked up the truck found out they did not have one available. I spent the next hour going to Home Depot and spent $25 to rent a hand cart from them. Would have been nice to know in advance.
Steven SmithWe made an error with a "AM" / "PM" mixup. Crew worked with us to correct and get us on our way. Lining up all stars to get the move done was hard enough, not having a truck would have set us back to ground zero. Really appreciated their understanding and willingness to help us get a new plan together with a bigger truck.
Dana StinsonWe had a wonderful experience renting from Compass Self Storage. Truck was clean and well maintained and staff was extremely knowledgeable and friendly during both the picking up and returning process. We will definitely use them again!
Byron ClarkEverything turned out perfect.
John ValentiClean the van
Jerry MatthewsThe Lady Beth was very nice my check out experience was quick and easy. She needs to be at each location
Paul DrummWas dirty and looked rough
Guy JeffersonMobile pick up and drop off was very convenient.
Aaron TravisGentleman was super kind and helpful.
Todd WallThe representative was outstanding, he went above and beyond to make sure I got what I needed.
Christopher LeudemannToo many miles on the truck. Wonder if it will make it if I drove many miles
JOSE MERIDAThe steering pulled to the right (loaded and unloaded) and there was a loud noise coming from under the hood. The inside was clean and well maintained but it may need some work and the alignment adjusted.
Lauren NykanenThe service was great, this was my first time using this location, the next customer should have no problems.
JOAN PATTON-RAIFORDThe Uhaul App would not allow me to pick up or drop off with the phone app. Thankfully the people at the location were there n=both times to be able to get me checked out and back in. It said my phone number was not valid...
DOUGLAS CRENSHAWFantastic service like we just don't see anymore!
MICHAEL CHANDLERArrived at drop off 1.5 to 2 hrs prior to closing. Personnel was out and about and we had an extended wait outside until finally someone showed up. Tried to get one of the two to count the blankets and verify the correct amount were there long with the dolly and all we got was “ you're good to go”. Then when the final email came, they listed 2 gallons of gas added to the bill. We made sure that truck was at the halfway mark where we got it. If they had checked the truck in out presence, we could have agree or disagreed but nevertheless they didn't come out to ck so we will never know. A truck with that size tank would be hard to even know if 2 gallons was the right amount. They were polite though !!!
ANTHONY ALVARADOQuit charging so much for mileage
STEVEN GLASSGentleman that helped me at the front desk was great and professional. At the time of check-in the internet went down and wouldn't come up for a while. The gentleman took me outside and helped me with the truck, went over things that I didn't know and by the time he was done the internet was up and all was good. Thank you!
FRANK TORRESPennies and nickels were laying around in the cab. The windshield had splattered bugs. We wanted moving pads, but they had none. Office was neat and orderly. Managers were exceptionally nice.
TERENCE SAUERThis location did not have the blankets I'd ask for. I have rented trucks before at different location in the area and have found that these locations do not do proper maintenance on there trucks.They always make sure they are clean for the next use, but they also need to test drive them, this truck had bad steering and if not needing the truck that day I would have returned it. Another issue is gas in these truck. Why is it that U-Haul does not require the truck to be returned with a full tank. I do not like returning a truck and get hit with a high gas bill when it hard to try to make sure it had about the same amount of gas in the tank as it was when I left the lot with it. I'm looking to move up north soon and was looking to rent from U-Haul, but with the condition of the truck in this area I would be afraid to try drive a 1000 miles. Of the truck was clean they made sure you returned the truck clean.
MICHAEL GARDNERThe return process with the app, was not easy. Multiple complications and or giant "pain in the butt" process \ steps. Should suggest renter watch a video or give them a trial\test run on all the necessary steps.
ROY MORGANI had a very horrible experience with uhaul rental today Website does not work and gives wrong information if you get very lucky and log into it. I was not able to use it for my truck rental return either as per what i was told to use. No one picks up the phone to help no matter how you try- Wasted so much time on it. Ther was noone there at 130 pm 4-12 -21, 19020 dale mabry, to help at the office for me to return the trcuk since i was having issues with the very poor online website return. The truck was in horrible condition. Will have to look for other services next time.
HUMA HAQUEGot charged for after hours drop off and gas When I returned truck with more gas than it had when I took it. After hours number didn’t work No one answered
toni daruThe person at this location was very helpful and incredibly pleasant.
Gregory Woessnerkeep your good work
JORGE RIOSGood products and great service at Compass Self Storage!
Michael ChandlerCheck the trucks for extra locks and locks placed on backwards. I couldn't use the truck for the first 3 hours due to this.
Daniel OcasioI was not informed properly that they did not have auto transport at this location. She sold me a lock that did not fit truck back hatch after specifically asking her if it fit that truck.
Sandra DastolfoThe truck didn’t clean enough and it was making weird noises. I made the reservation online the process didn’t go as easy it seems to be on video online.I couldn’t do it again. Thank you 👎🏾👎🏾
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