Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

260 reviews

2240 Sparta Way   Buford, GA 30519

(770) 932-1782

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 932-1782

2240 Sparta Way
Buford, GA 30519

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great. The only issue I had was the door on the truck wouldn't stay up unless the truck was perfectly flat.

Timothy Jackman 
Rating:
5.0

Professional and courteous

John Oliver 
Rating:
4.0

Customer did not leave a comment.

Marty Garmon 
Rating:
5.0

Ian and Nicole were great. Took great care dealing with a tired and cranky customer after a 24 hour move. great place highly recommend!

Lance Rosen 
Rating:
5.0

Customer did not leave a comment.

Rachel Brown 
Rating:
5.0

Customer did not leave a comment.

robert balotin 
Rating:
3.0

Customer did not leave a comment.

Amy Bowen 
Rating:
5.0

Rented many u-hauls over the years, this truck was not very well maintained. The turn signals did not work, and when the truck was locked you had to open it from the passenger side as the lock on drivers side did not work with key.

John Donatelli 
Rating:
1.0

I made a reservation 2 weeks in advance for a location near my residence. On the day of the move, 15 minutes before I was scheduled to pick up the truck, I got a text saying there was a change and someone would call me. No one called, so I called them. At that time I learned that the truck available to me was switched to a location that was 15 miles from home vs the 4 miles for the location that I had reserved the truck under reservation guarantee. I had no option to pick a different location that would have been closer for me. Although I tried multiple avenues and spoke with multiple people within U Haul, I was not allowed to return the truck at a closer location. Out of consideration I was refunded the $50 reservation guarantee, however to my surprise I was then charged over $50 in fuel charges and surcharges. The truck had less than 1/4 tank of fuel when I picked it up (very poor customer service and maintenance). I made 1 trip of only 4 miles to the new residence. A total of 35 miles was recorded on the truck due to the far distance I had to drive to pick up/drop off the truck. I put $10.00 of fuel in it and was still charged for gas and a fee for not returning it at 1/4 tank. These are very unfair business practices and does not feel like they should be legal.

Stephanie Vickers 
Rating:
5.0

The front desk lady (sorry I did not ask for her name) was very kind and helpful, it was a cols day and I chose to pickup and drop off the truck using mobile app but the app was very slow, she asked me to come inside the office and helped me with checkin, drove me to where the truck parked so I did not have to walk under the cold. She did the same when I dropped of the trunk. I am very thankful for her help, would definitely recommend Compass for friends.

Van Luan Truong 
Rating:
5.0

Customer did not leave a comment.

ROBERT ROUNDTREE 
Rating:
5.0

Compass and the mgr ian are by far the best to deal with.

ROBBIE BRYANT 
Rating:
5.0

Customer did not leave a comment.

Debbie Pugh 
Rating:
5.0

Store was open and friendly I explained what had happened to Customer Service Representative. He told me I could leave vehicle and he would let the receiver store know of the check engine light.

Tommy Martin 
Rating:
5.0

Nothing! Simple, Quic

Elizabeth Tinsley 
Rating:
3.0

Charge the correct price for equipment. Was charged $29.95 instead of $19.95.

Anthony King 
Rating:
5.0

Customer did not leave a comment.

Jason Hutchins 
Rating:
5.0

Code would not work when trying to check in after hours. Called number at gate. Said manager would call but no one did. Had to drive back home and come back in the morning when someone was there.

Bradley Hill 
Rating:
5.0

Customer did not leave a comment.

Mark Albert 
Rating:
5.0

Customer did not leave a comment.

James Fleming 
Rating:
5.0

Customer did not leave a comment.

Kurt Sinning 
Rating:
5.0

Ian (and Nicole) were so helpful (as always). Such a pleasure to do business wroth these folks. We can rent from other places but we prefer to do business with them - only. Thanks Ian and Nicole.

Kathleen Dondoyano 
Rating:
5.0

The manager who helped up pick up the rental was great! Only item to improve would be that we rented furniture pads and when we opened up the pack in the back of the truck, they were dirty.

Elizabeth Koning 
Rating:
5.0

Customer did not leave a comment.

Claudia Kalanyos 
Rating:
5.0

Customer did not leave a comment.

Charles Burton 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NAIRNE 
Rating:
5.0

This is one of the best Uhaul locations. Easy to use the app with them and awesome staff. This is my second rental in the past few months.

Darrell Tanner 
Rating:
4.0

First timers, little hard to find the location.

Sreelaxmi Polu 
Rating:
5.0

Customer did not leave a comment.

Jay Joseph 
Rating:
5.0

Ian made it easy, helpful and fast

HENRY CLYBURN 
Rating:
5.0

Customer did not leave a comment.

Cynthia Bass 
Rating:
5.0

Customer did not leave a comment.

Rebecca Stewart 
Rating:
5.0

Ian has been such an ally with our moving experience and storage needs/questions/recommendations. He made our experience so much easier and smoother. Not only was he always smiling and friendly but he was upfront and transparent with sky the costs and expectations.Thank you, Ian.

Bob Dondoyano 
Rating:
5.0

Customer did not leave a comment.

Thomas Geller 
Rating:
4.0

Customer did not leave a comment.

Servio Delarosa  
Rating:
5.0

The gentleman there was extremely helpful !!

James Porter 
Rating:
5.0

Customer did not leave a comment.

George Bly 
Rating:
5.0

Customer did not leave a comment.

Maurice Few 
Rating:
5.0

Super friendly employee!!

Jeff Highes 
Rating:
4.0

Customer did not leave a comment.

ted LeBlanc 
Rating:
4.0

Customer did not leave a comment.

Candace Bayer 
Rating:
1.0

Nothing to do with location but U Haul reservation not updating their records correctly. This was where we were supposed to pick up a replacement truck as the first one broke down. We then got sent to another facility

Christopher Faircloth 
Rating:
5.0

Thank you to the wonderful front desk agent Ian and Andre on the phone. They truly made my experience nice and smooth.

Grace Carcamo 
Rating:
4.0

This location wasn't even on your website. I even searched for it, because I rented a storage unit here.

James Wheeler 
Rating:
5.0

There was one problem with my vehicle, perhaps it is a manufacturer problem because a sticker on the dashboard mentions the problem. When the engine is hot, it heats up the floor area on the driver side. The heat can be very intense, discomforting, and distracting. I thought I was about to experience an engine malfunction until I read the sticker.

Daniel Jappah 
Rating:
5.0

Customer did not leave a comment.

winifred calavrese 
Rating:
5.0

Not a huge inventory, but adequate. Rental units are convenient, easily accessible and a great value/price.

Keith Brooks 
Rating:
4.0

The cab was nasty. There was a spilled beverage in the cup holders (more than one) and on the lower dash area. The price for the rental was higher than expected and the fuel usage was as well. Customer service was very good

Mark Boles 
Rating:
3.0

Customer did not leave a comment.

Randy McCoy 
Rating:
5.0

Always professional

RONALD TANT 
Rating:
4.0

Customer did not leave a comment.

Cristina Escochea 
Rating:
3.0

Have A Personal Touch And Allow Customer To Extend The Time.

LaChundra Mack 
Rating:
5.0

Customer did not leave a comment.

Karen Mack 
Rating:
5.0

Make it more clear that an access code will be given through the app for before/after hours pickup

Christian Dina 
Rating:
5.0

Customer did not leave a comment.

Karen Mack 
Rating:
5.0

The instructions for pick up weren’t as clear as they could be so it took me a minute, but I got it! The sign up process online is easy and drop off is easy. Will definitely be my go to place for my next rental. Kind staff and clean equipment.

Jennifer McLain 
Rating:
5.0

Thank God for Hazel - the lady on the other end of the Chat. I just moved here and had received my temporary Georgia Drivers License, which was not recognized by U-Haul’s online checkout system. The U-Haul dealer didn’t open until 10:00 am and I wanted an 8:00 am truck reservation. She helped me get the truck. Return was all online because the U-Haul dealer had locked the front door to do other business on site. I’m pretty good at online stuff, but many others my age (70), may not be so able to do all this business online, especially if there’s any hiccups. Good truck, easy day, glad I had the kids to help load and unload all their stuff.

Geoffrey Warnock 
Rating:
4.0

Customer did not leave a comment.

ROY FISCHER 
Rating:
5.0

Customer did not leave a comment.

Richard Mathews 
Rating:
5.0

Customer did not leave a comment.

kwangman ko 
Rating:
5.0

Customer did not leave a comment.

Evan Dover 
Rating:
5.0

Customer did not leave a comment.

DIANE HARRIS 
Rating:
5.0

Keep up the good work

leighton butler 
Rating:
5.0

Everything went well

Richard Waterfill 
Rating:
5.0

Wonderful there staff

christopher kim 
Rating:
4.0

It was difficult opening the lock so that I could retrieve the key to the truck. Otherwise everything went well and the truck was adequate.

James Fowler 
Rating:
5.0

Head lights on the truck were VERY dim. They were not suitable for night driving. Lenses need to be replaced.

lyn burkhalter 
Rating:
5.0

Customer did not leave a comment.

DONALD LALOR 
Rating:
5.0

Customer did not leave a comment.

Kevin Shay 
Rating:
5.0

The staff here was fantastic! He greeted me as soon as my truck arrived and made the whole returning process very smooth and convenient. He is excellent, and I'd recommend him and this place to anyone! Thank you so much.

Young Koon Kim 
Rating:
5.0

Customer did not leave a comment.

Paul Frates 
Rating:
5.0

Customer did not leave a comment.

MARIA MALDONADO 
Rating:
5.0

Great experience from the staff on storage and truck rentals here. Still have one unit and just moved out on a second. Easy process and pleasant staffers.

mike SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

Calvin Phillips 
Rating:
5.0

Customer did not leave a comment.

David Yang 
Rating:
5.0

Customer did not leave a comment.

Mark Makulinski 
Rating:
5.0

The 99cents per mile deters me from ever coming back.

Andrew Davis 
Rating:
5.0

👍

Serghei Zgurov 
Rating:
5.0

If you're going to spend money on internet check-in and check-out, please put more money towards making the mobile aspect less clunky. I still prefer talking to a person to rent and return but when I'm forced to use the app, I end up angry. Using the website on a computer is fine but the mobile version is just miserable.

MALCOLM AYCOCK 
Rating:
1.0

The lady who was operating the rental counter was incredibly rude and threatened to cancel my reservation. I reserved from 9:30-1:30, and she immediately told me that I should have called the location instead of reserving online because they had another reservation at 1:30. She stated they are not U-Haul, just “have a few trucks to rent”. She demanded to know if I would be back by then, and I told her I expected to be (I ended up dropping off about 11:30 a.m.) She said if I couldn’t guarantee that I would be back by then she wasn’t going to rent to me. So I was forced to give detailed plans of what I was doing and planned to return. That seemed to satisfy her, when she demanded to see my license. I asked if she was going to rent it to me, and she said, “I wouldn’t ask for your license if I wasn’t going to rent it, would I??” I ended up getting my rental, no thanks to her awful attitude. I had also already submitted my license photo when reserving online. I don’t appreciate being treated like I’ve done something wrong simply for having the audacity to follow your rental process at her location. She doesn’t seem to value customers, your reservation process, or representing the U-Haul brand. I’ll be recommending that others avoid this location, as I certainly will.

David Hunter 
Rating:
5.0

Customer did not leave a comment.

Steven John 
Rating:
5.0

Customer did not leave a comment.

Christina Snyder 
Rating:
5.0

Customer did not leave a comment.

James Bailey 
Rating:
4.0

Customer did not leave a comment.

Matt Joris 
Rating:
5.0

The transmission on this truck needs service. When going down a significant grade it shifts to low gear as expected, but in low gear it is very loud and takes a while to shift back to drive.

Randall Brown 
Rating:
5.0

Customer did not leave a comment.

David Braschler 
Rating:
5.0

Customer did not leave a comment.

Robert Basilio 
Rating:
5.0

Customer did not leave a comment.

Chris Mundy 
Rating:
5.0

Ian and Lisa both were so helpful in what was a very stressful time for me! Thank you!

Cathy Austin 
Rating:
4.0

Customer did not leave a comment.

Brian Bankert 
Rating:
5.0

The AC in the truck did not work properly. Other than that, a very good experience. Especially the folks at Compass. Nice, helpful and very friendly.

Chuck Pardoe 
Rating:
5.0

Excellent service...friendly and prompt

Allan LaBarre 
Rating:
2.0

Customer did not leave a comment.

Peng Du 
Rating:
4.0

Picked up a car trailer, did not help with hook up to uhaul truck. Also the wiring harness was damaged on the trailer and should habe been changed.

TERRY DUBS 
Rating:
5.0

Customer did not leave a comment.

Cecil Gregory 
Rating:
5.0

The staff was ver professional, knowledgeable and generous. Awesome service at drop off location too. Thanks and God bless

Patrick Amos 
Rating:
5.0

The truck was clean inside except the windows still had dog lick marks

Jason Taylor 
Rating:
5.0

I was kind of miffed that I was charged 20$ for fuel after putting $20 of fuel in the truck.

Clay Garland 
Rating:
3.0

Customer did not leave a comment.

Sylvia Kirchhoff 
Rating:
5.0

On-line check-in process was great…accessing key via lockbox was clear and smooth. Checking in with pictures was also smooth and easy. Only difficult process was setting up an account (via my mobile phone). I kept being asked to confirm I wasn’t a robot via reCAPTCHA but i could not find it to perform that action. Somehow I was finally able to log in.

Amy Whittington 
No reviews have been submitted for this location.

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