The gas tank wasn’t even at half before letting me rent it.
Ebriel L
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure why it added an extra 100&
Tyler WThanks for a quick pick up and a super clean truck!
Ross MStacey and Kim are exceptional!!! I would recommend the Belmont location near City Avenue. Five stars ⭐️⭐️⭐️⭐️⭐️ out of five.
Sy NThe attendant was very courteous and professional.
WILLIE JUnfortunately this was my first unpleasant experience. Yet the lady that serviced me was very nice it was a bit unprofessional and disorganized. Checking the van out took longer than usual. The van itself was ready. It was dirty the mileage was inaccurate, the gas level was inaccurate. The van had graffiti on one side which wasn’t on the pictures. Luckily I spotted it while checking the van. Also, we didn’t notice that the left turn signal was out until we were about three miles away. It was unsafe. Hopefully this will never happen again. I’ll be sure to use a different location next time.
Cindy Meverything was great
Raishene LThe truck was in poor mechanical condition, the service light came on twice and the transmission was slipping. I was also charged for mileage or some non existent reason which I'm disputing.
DOROTHEA BVery Professional and well taken care of
LAWRENCE CVery good professional and polite customer service
Cynthia AAwesome staff, very knowledgeable & helpful. Great customer service!
Gregory BBest uhaul service that I have ever encountered. Will definitely be in contact with them again
Allen TNothing really everything was good and the location easy to get to
Warren PI return the car with extra gas in it and they still charges me for gas. I was shocked and disappointed.
Sarah AHorrible service
Tayab UEverything was easy for pick up and return. The person that helped me name Stacy was helpful and informative. Would recommend to a friend
theresa WThe customer service was extremely horrible! The guy at the front desk took his time on his cell phone yelling and carrying on with his personal conversation. Was extremely rude. Gave me a truck with no gas and 2 flat tires. I was told take it or leave it! had to rush straight to a gas station before moving.
Anbra BThank u for all ur help
Richard FThe staff was very helpful and the office was well stocked. The vehicle was ready and the only problem was the transmission was dragging.
Anthony RKeep doing what you doing
Bernard JNo improvements needed. Staff handled the pick up smoothly and quickly, with good customer service attitude. All was ready as promised.
Peter SThe site offers 24/7 pick up but the business is only operational during their posted hours. They were very accommodating with the service and staff was very pleasant.
David GThe office was not good about returning calls. When I returned the vehicle, DURING BUSINESS HOURS, the doors were locked. A staff person inside would not pick up phone, and signaled me to push keys through the mail slot. It was 4 PM on 8/9. I had the vehicle less than ( hours, but it does not seem to have affected price. I tried to use my mobile device, to register, and was sent multiple codes. The slot was in direct Sun, on the 9th day of a heat wave, so I gave up. Also, at the facility, the pull through gate was broken, so I had to back out, through the entrance gate, and climb in and out of the truck to raise the doors.
Elizabeth CResourceful staff
steven hVery nice staff. Helpful, professional and pleasant.
Michael KThere was a lot of trash lying around the the key Dropbox wasn’t easy to find or marked very well.
Thomas HRadford Tucker and his team run an excellent customer centric location. We needed some specialized services and he was ready, willing and able to help.
Edward KThank you
Christopher NNothing you guys are wonderful
gilbert sPromote current staff! They deserve it!
Jimeera WI don't nothing you guys did a wonderful job
gilbert sVery friendly staff! Would recommend location
Sean WI made my reservation several week ahead of pick up date vehicle had no mirror on drivers side and long crack in windshield when I inquired about damage there response was that they were aware of the damage but that was the only vehicle they had. They offered no alternative. This vehicle was not safe to drive especially for the long distance highway driving I was doing.
William BNo one was at this location after pick up I was drastically over charged
BRANDI BExcellent service and hospitality
LAVERN ARented 15' truck drove 30 miles they charged me 230 miles 2days rental brought truck back :30mins early they charged $338.00 when I brought it back I asked them to check me In "Aww you're ok then I get charged $338.00 No Way!!!
CARL WKim was outstanding!!! Give her a raise! Very diligent and knowledgeable about the uhaul. The customer service was top tier
Nafeesa WThe cable on the roll up door was unwinded more than usual this week, making it very hard to close the door. Also the drivers side door doesn't lock.
Diondre FThe truck wasn't swept and there was garbage in the cab and it smelled a bit of smoke.
Ben RVery swift and friendly service which is very important to us. Very happy and satisfied
ERIK TI reserved a cargo van that wasn't available and the truck smelled like a man's locker room.
Stephanie BVery helpful and creative customer service!
Julie OWindshield wipers didn’t work at all, had to pull over for 1 hour and a half . Auto transport I almost died with a tractor trailer smacking into me because the staff didn’t properly hook the auto transport up. I had to put $78 in gas every hour as if the truck had a gasoline issue.
Reinaldo SThough it was a bit busy, the gentleman at the counter was great. I would definitely recommend this location.
DONALD BI did not get the hand truck I was charged for
Shamblese MI like that they combine Storage units and moving trucks. They need to provide more products.
Jeffrey MGirl behind the counter was very pleasant, happy & courteous. Gentlemen upon return was also very pleasant and quick. Everything was done beyond what was expected. Thank you.
DAVID ZThe 15' truck I booked online wasn't there, so I had to get a 20'. Initially the employee at the counter was miserable and acted as tho I was bothering them. I truck wasn't dirty on the inside but smelled really bad.
Michael MFor a truck of 19.95$ and a dolly of 7$ = 26.75$ I am charged 86.40$.When I have returned the truck in less than in an hour also I filled the fuel even I have covered less than 5 miles. I tried to reach out to u-haul live agent regarding this issue but they said you will only charged 26$ and rest amount will come to my account within 3-4 business days. But its been two weeks that I did not get any thing.This is really disappointing because I have not expected from U-haul like this kind of cheating. Even when my card was charged that much it was not alarming to me I just thought may be its the protocol. But now I will trust myself and will not recommend anybody for U-haul.
Nitika SNothing but keep the lady at the service desk because she was professional and excellent
JONATHAN DYes I would
FRANK WThe truck smell like cigarettes and weed.
Marcelino C