U-haul didn't not deliver their truck to the original pickup location (flower mound Cypress) costing me almost an hour of my time. Furthermore they didn't have a dolly at this location even though I reserved one. The staff at this one were helpful however and helped me to secure a larger truck when I felt that I needed onechenyang K.
Community Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I can not think of anything that would have enhanced my experience. Keep on doing what you are doing.Harold B.
Front tire passenger side was de inflated (28psi), approached front desk, said there was nothing they could do. Asked me to go to a gas station, inflate tire myself and request refund from U-HAUL. I needed the rental so I went to get tire inflated to spec (70 psi).Edgar F.
I was contacted at approximately 5:45 pm by this location, the night before I was scheduled to pick up my truck and dolly, so they could tell me they do not have a dolly. They closed at 6 pm...along with the majority of other locations in my area. The other locations that were not closed did not have a dolly. This required that I rent a dolly from a College Station location for two days because I could not rent a dolly "one-way" from that location. Why would you wait until the evening of the night before to check your reservations? If you, Uhaul, are going to allow other people to handle business for you I would think you would want them to perform in a way that represents your company well. Also, I had to cancel the moving service I hired the first time and get another one because the first company did not contact me after I tried contacting them to verify the reservation.Matthew G.
El cliente no dejó un comentario.DANIEL PHILLIP W.
El cliente no dejó un comentario.Purevragchaa B.
I went to the web site and scheduled a 10 foot box truck. When arived they had no record of my rental. They rented me a van . It was not particle for the job that needed done.James W.
El cliente no dejó un comentario.ANDY N.
El cliente no dejó un comentario.Harika R.
I did everything virtually and the process worked flawlessly. It was very easy and quite convenient.Kurt R.
Offer to help when your truck door didn't work.KATHRYN S.
El cliente no dejó un comentario.Kehinde G.
El cliente no dejó un comentario.KIMBERLY H.
El cliente no dejó un comentario.kakia W.
El cliente no dejó un comentario.Hannah B.
The app should specify where the key drop is located.James W.
El cliente no dejó un comentario.Diann N.
Mary was a great help!!!Christina M.
El cliente no dejó un comentario.Jahan B.
Check everything before you rent to another customer. Replace pads and make sure is cleanFidel M.
Workers were very off putting not the biggest help, kinda felt like they had attitudes with the questions I was asking them, I love u-haul but I will not be going to this one ever again.Dominque M.
Your team rented me a wrecked truck. I was a paying customer and the manager would not let park in front of the building. They took forever to process my rental but would answer the phone rather than process the rental. They received many personal cell texts which they prioritize over my rental. They were making & their smoke breaks took priority over me rental. If I hired those 3, I would fire myself for hiring them. Enough said ...Paul D.
Early bird pick up was seamless. Outstanding customer service all around.Riley L.
El cliente no dejó un comentario.Derrick F.
Well firstly I was told I had to rent do you have on the app so I did which was fairly cumbersome for me I gave an estimated pick up time of 10 AM and I said I was keeping it for 24 hours and I paid for it. Circumstances of the morning I did not arrive to the U-Haul location until 1230 and they canceled my reservation I said but I paid for it why would you cancel it when I put my credit card in the U-Haul app information I said I didn't realize you would not hold the vehicle so then it took another 30 to 40 minutes for her to slowly go after I rented the truck I was told I could not return it anywhere but this location that was extremely inconvenient for me and add an additional 34 miles to the vehicle it was not necessary returning it after 10 PM at night in the dark. Outside taking pictures of the vehicle and all that crap that your app requires when I rent a car all I have to do is park at the parking lot drop the keys in the box and I'm gone they have all my information of somethings wrong they know where to get me this was just awful I will Never rent another U-Haul truck it has been 20 years since I've done so and hopefully never will need to do so I will figure something else out if I ever am in need again bottom line I feel like I spent 30 $35 more than I needed to because of having to rent the truck return the truck to the same location when there was one five minutes from the home that we took the items to this also resulted in my nephew making three 37mile trips in one day. And me having to then drive him home at 11 pm which is a round trip of almost 80 miles. Why was I. It told this was not a, and I quote a rotation vehicle as I said it's been a while since I've rented a U-Haul maybe this is something new but I always thought you could drop them off at your Destiination point would've been nice to of known I probably would've gone down and rented a vehicle at the one close to the Destiination point would've been easier late at night. The location treat you like you're a second-class citizen and you're going to be run through the drill and better not make the matter they might tell you they don't have a truck.Lenore K.
Sinceramente la persona de atenciÃ³n al cliente. EspecÃficamente la que se encarga de la renta del camiÃ³n. Le hace falta un poco de entrenamiento con relaciÃ³n al cliente. MÃ¡s en los tiempos en que vivimos que las personas lo menos que necesitan es llegar a un lugar. Y que la persona que se supone sea amable con uno. Parezca que le cuesta trabajar. Definitivamente este es un lugar que por nada del mundo recomendarÃa para servicio. Y recomiendo que esta persona realmente sea reentrenada en cuanto a servicio al cliente.Juvenal C.
I arranged for the 24 hour access on booking. When I arrived - i could not get key. I had to wait until they open as the truck assigned had not been checked i after previous use. I had movers waiting at the other end I still had to pay so I called uhaul. You rep HUNG UP on me. Admittedly I was frustrated but i was paying out of pocket and being told the service I was paying for was not available. The ladies AT the location were outstandingly friendly. And understood my frustration. At this point I woUld recommend community self storage but not uhaul.Candace R.
My only complaint was that I rented an appliance dolly and was told it was in the truck that I rented. However when I got to my location there was no dolly. Went back and was told that someone must have taken it out if the truck and they didn't have any extrasMatt L.
I had multiple issues with getting in the vehicle on the time requested. I had to redo the entire process multiple times. I had the website AND the app glitch out on me, I had to call customer service twice to get the problem finally remedied. It took 2 hours to get into the uhaul. It delayed me picking up what I needed and wasted my time and I only used the uhaul for barely two hours and drove like, 20 miles and was charged $76 dollars. $76 dollars for 2 hours. I rented a uhaul to move from san marcos to houston had it available for 2 days and 180 miles and it was a larger uhaul and it cost me $210 dollars. You're telling me that me renting a smaller uhaul to use for barely 2 hours should cost me 1/3 of the price it did for all I got for the other one? I've used uhaul everytime for every move but after this headache I am never using uhaul ever again and am recommending your competitors to everyone I know.Cody W.
The lady working at the time was very rude fro me the beginning. Walked in and was asked how could we help you and when I stated that I was here for a reservation she rudely said â€œover there â€œ I kept calm while the gentleman was so patient. Upon returning the truck I walked in and said I'm all done and again the rude lady took the keys and threw them in the box. I asked was someone going to check the truck she said not right now someone will go later so I asked for the keys so I can take picking of the gas and odometer readings. Again the rude lady there the keys on the counter. I walked back in with the keys and said thank you and the rude lady NEVER said a work ðŸ˜¡ I wish I would have spent my money when I felt valued as a customernatasha T.
El cliente no dejó un comentario.Ren Ding L.
Rental truck it want clean,vacuum, or signs been disinfected. Truck need to be check Daily and need to be inspected.LOMELI V.
App would not let me return van...I am glad someone was working the business counter to receive the van. Service at location was somewhat dry, not friendly, but not bad either.Orlando R.
El cliente no dejó un comentario.Robert N.
When wanting to add another day I was told no as they had another customer renting the truck. But at 6pm the truck was still sitting in there parking lot.Kathryn A.
El cliente no dejó un comentario.Brenda L.
El cliente no dejó un comentario.DUSTIN MERLE B.
The lady in the office was very short and acted as if she was very inconvenienced by having to process the rental. I will rent a truck elsewhere in the future.DILLON K.
Is really poor the way you guys do business First and list time hiring you guys. Truck was dirty 1/8 of gas dose t cost 20 dollarsJose A.
El cliente no dejó un comentario.Darci M.
Clean and excellent service!Michelle C.
El cliente no dejó un comentario.Alfonso P.
I had the self check in and he didn't put the key in the box so I had to go in to get it. He didn't wear a mask. The truck was DIRTY! It was NEVER cleaned from the previous user! Hair, dirty seats and floor. This during a PANDEMIC! His excuse he was by himself at 10 am with The place empty! No excuse to rent someone a filthy truck without being cleaned during COVID 19!Tammy T.
Service very impersonal, possibly due to COVID concerns. Truck not checked in at time of return, check in completed later and receipt emailed. Worked well but would have been very frustrating had there been a disagreement about items returned or their condition.CLINT A.
The truck sounded like it was in pretty bad shape - lots of rattling whenever I accelerated. Made me wonder if it was going to survive the trip. The requirement to install the app infuriated me. The representative couldn't be bothered to assist me beyond telling me I could go check out the truck myself from the dashboard... she didn't even explain that the app was required and I had to pry the information out of her. The app is also a crapshoot. It glitches out and logs whatever info it wants to, it fails to upload photos, and it attempts to gather excessive amounts of personal info. I'll just go to Penske next time and avoid the hidden charges and hassle.Benjamin A.
No one showed me the truck I was given the keys and just ignored after the keys were handed to me I eased told where the truck was parked I wasn't told the check engine light was on and didn't notice till later I was treated rudely by the lady the I checked in with the other lady was nice. I was made to feel like trash.Lupe B.
El cliente no dejó un comentario.CRYSTAL E.
Checking out with the app is a little confusing. There was about a ten minute delay where the app was â€œverifyingâ€. When I asked the person inside what that meant, she said they were calling the references I left. 1) why would you wait until the time I'm picking up the U-Haul to verify? And 2) the person I put down as my reference was with me when I picked up the U-Haul and his phone never rang. If no one was in the office to explain, I would have been even more confused than I already was. Also, when I made the reservation online, the only option it gave me was to pick up via app, so I was required to do it that way. I did not appreciate that. Lastly, I didn't like how I was required to check the uhaul back in with the app or else I'd be charged $20. I don't understand why I would be charged extra for you all to do your job.Imani H.
I have rented from this location before and did not have an issue but this time around I ran into two issues 1) I requested counter service and when I arrived the Rep said that 'Corp' wanted everyone to do check in using the App-I have requested counter service before because it felt safer than going through the path in the App where I stand outside and have to take photos, etc. 2) the Cargo Van smelled like cigarette smoke have an allergy to cigarette smoke and today-I am ill. It was very strong and leaving the windows down did not help. I returned the van and did not use for the full job I had or time I reserved because of that.Cheryl K.
Hello, I was asking if $19.95 is all I will pay for renting the van? I was informed by Mary an associate at that location that only $19.95 is all I will pay and nothing else. She was nodding her head that yes only $19.95. Also, while taking my information she asked me to repeat my phone number 6 times and still got it wrong. It took an hour to reserve the van with her. and the next day when I went to pick up the van it took two hours to complete the process. The van was not Full of gas it was on F but about two or three gallons less which I had to pay out of pocket to fill it up before I return it. The van was not clean in the driver seat area. For sure I will never rent a UHaul again. Thanks.EMMA B.
Great service!Abraham A.
The truck was much easier to drive than I thought it would be.EDWARD S.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.PAUL ANDREW C.
El cliente no dejó un comentario.SAMER N.
Very helpfulDavid B.
El cliente no dejó un comentario.James W.
Everything needs to change. I felt like I was an inconvenience for them. The charges were completely wrong.Sally C.
El cliente no dejó un comentario.KIM A.
The location was good, and very nice in person service. However, Ill never use UHAUL again due to the fact I was there over an hour because your system was done, and had to pay my movers overtime because of this. Your new contact free service is the worst I have seen.Sharla T.
I made the reservation with one location in Cypress and didn't know until I was ready to pick up the truck that it was at another location. Very inconvenient and unappreciated.sam B.
the customer service is ok, I had to many problems at the moments to make a reservation with the app or onlineRoosevelt P.
Bad customer serviceMichael W.
The location was great and the person who helped me was fantastic. Uhaul itself was underwhelming in that the app had a LOT of issues. I made an account, but it couldn't find my order even though I had the confirmation email and so did Community storage. Ended up having to do it the old fashioned wayEmily H.
El cliente no dejó un comentario.Steven S.
I asked for a regular dolly and furnature dolly but the truck never had a dolly inside it nor did the service help assistant person give me one or made a refferance about it ..the original assistant helping me went to lunch during the middle of me trying to figured out how to rent the uhaun via the app.. and then abruptly left me and told her coworker to take care of me and the guy just kept working on his computer..i was late for where I needed to be and the whole experience was horrible... when I returned the truck I was too frustrated to ask for the money back that I paid for the dollys but since I now see I was charged $28 for something that would've made moving easier but couldn't because it wasn't given or provided to me ...so yeah the whole thing was bad and I want my money backNoe C.
El cliente no dejó un comentario.MALATHESHA K.
El cliente no dejó un comentario.Oscar G.
Due to Covid-19, they only offered mobile check-in at this location. However, a message from uhaul stated that this was only needed after hours. Seemed very confusing as to which directions to follow.David F.
El cliente no dejó un comentario.Jose R.
Mobile app would not allow me to check in for reservation, called 1-800 and she said she couldn't help me but would transfer me to tech support, sat on hold for another 10 minutes and then was disconnected. Tried for over half an hour repeatedly before the mobile app finally proceeded to the next screen for key location. Upon returning the vehicle the mobile app kept restarting whenever I had to take a picture of the cab for the dropoff. Did the same thing for over half an hour (also attempted via google and internet explorer web browsers) before calling 1-800 again. The associate told me (after informing him of everything I had already been through and just wanted to know where I could leave the keys without being charged) told me he couldn't do anything and I'd have to pay another $20 for uhaul to manually check me in even thought the app wasn't working and there was nobody there to assist, and told me the only thing he could do was to leave notes on my account that I called and gave me another number I could call. Unbelievable!Joshua T.
It was a learning curve, using my phone to check in and out, but everyone assisted. I couldn't have asked for better customer service experience.Gloria M.
El cliente no dejó un comentario.Rodney M.
El cliente no dejó un comentario.ANN F.
I did not like using the app. It was not user friendly.COTY B.
El cliente no dejó un comentario.Sheila H.
This reservation was made with a pickup time of 10:30 am for Sunday March 22nd. As I made it to the rental facility and tried to complete the online pickup, the system returned a message saying this rental was scheduled to be hand delivered at 1:00 pm when the store opens. As the store was closed and unable to pickup my rental, I left the facility. Later in the morning I got a call from UHaul saying that there has been an error with my reservation and lockbox was not setup for me. I could not go immediately to the facility but close to 1:00 pm. As I tried to online pickup the truck, the system said my reservation was expired. I went into the store in frustration and the employee in charge was very rude saying my reservation was ready. As I proved him it was not, he made another reservation which I was able to use. After that I was able to complete my errands. A frustrating experience with UHaul this time around.Jaime C.
Good service,thank youJesse B.
El cliente no dejó un comentario.Damon H.
LOCATION WAS OK. MY VAN WAS RESERVED, WHEN I WENT TO PICK UP THE GUY SAID I HAVE NO VAN AVAILABLE. THE VAN WHICH WAS HELD FOR ME HAD MECHANICAL PROBLEM AND GONE TO WORK SHOP. AFTER SOME ARGUMENT AS I WAS GETTING LATE TO LEAVE, FINALLY, HE GAVE ME ANOTHER VAN. THE PRICE WAS GIVEN WAS DIFFERENT OVER THE PHONE. I PAID AROUND $300.00 ON INSURANCE BUT THEIR SALES GIRLS WERE NOT TRAINED TO TELL ME WHAT IS COVERED AND WHAT NOT. THEY TRANSFERRED MY PHONE CALL TO THEIR INSURANCE COMPANY 3 TIMES AND I WAS HOLDING FOR 10 MINUTES EVERY TIME BUT NO ONE ANSWERED MY PHONE CALL. IT WAS SAID IF I DRIVE LESS MILEAGE AS GIVEN, I WILL GET SOME MONEY BACK. BUT, NO CREDIT WAS GIVEN BACK. THIS IS MY SECOND TIME RENTING A TRUCK AND A VAN AND WAS DIFFICULT TO RENT. EVERYTIME YOU CALL AND TALK TO DIFFERENT PERSON AND DIFFERENT STATEMENT COMES. NEXT TIME I WILL NOT U-HAUL.Baljeet B.
El cliente no dejó un comentario.Roberto M.
El cliente no dejó un comentario.Paula J.
El cliente no dejó un comentario.Calvin D.
El cliente no dejó un comentario.Adnan S.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.David john W.
I would recommend this facility to a friend for the storage company Community Storage 121906 Fry Rd. I've always been treated by the staff with compassion, professionalism, and CONSISTENCY. BUT! I hate to say I was not treated the same by the same staff member. I called the before my move and asked to please give me an estimated prorate amount for the month and was straight away told the company doesn't do prorating. (WTH?) I said people aren't going to pay for something they didn't get! Of course you do prorating. And I told him how. 31 days divided by the monthly amount of rent and and you get the daily amount. Then he had me a figure. I already did this myself but this since I started doing stuff like this when dealing with the public just to see makes me remember thattt tiiime whennnn.....Anyway maybe a very feeble attempt to be funny? But after suffering his attitude Saturday I don't think so. I actually felt intimidated by his complacent attitude. I asked him if he could please turn down the volume of the radio. I couldn't hear him, and he rolled the volume up and down and right back to where it was. I tried to cover every angle of my trip. He didn't even try to consult with me about my needs or offer to help any suggestions for my move. There is no customer service when representing another business within a business. I'm sure you are compensated by U-haul. And after everything I did to make this as perfect as possible and not have it drag out but it dragged out a anyway.Bonnie C.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.victor M.
El cliente no dejó un comentario.Stella T.
I couldn't get a phone signal there. ?? Couldn't turn it in online. ?? Couldn't get hold of my roommate to pick me up. FINALLY got through to Uber to get home... ????Linda S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.Michael G.
This review is not about the location, but for Uhaul, in general. Only rent from U-Haul if you don't care about your schedule. They double book in hopes that people will get the truck back before the 5 days are up, but if they don't, you're screwed. The only thing U-Haul didn't change in my reservation was the date. They changed the time, location, and what truck I got -- and all within 2 days of my move! I needed a 26' truck and they ended up giving me a 20' truck. Not great if you're moving out of state and had everything planned perfectly. I asked for 10:00 pickup, they changed it to 3:30. Not great if you've already scheduled movers to come in at noon. Because of U-Haul, I now have to make 2 trips out of state (16 hours one way), on my own, because U-Haul double books - and also buy a plane ticket to fly back up to get the rest AND pay for a second truck! And don't try to talk to their customer service about this because they do not care; I was hung up on. I will NEVER use U-Haul again and I will be sure to tell my friends/family this story while also posting my experience as much as possible. I even reserved a truck with another company for the second trip down because I will not give another cent to U-Haul. With so many other choices in moving trucks, I don't know why anyone would ever deal with a company like this.Leah H.
Revamp your online reservation process; it is basically a waste of time. I was not able to complete my reservation, even with the assistance of two of your online reservation employees. Instead, I went directly to the storage location and they were able to assist me in the process.Patricia H.
You quoted me a price of $109. I used truck for less than four hours with exact mileage I told you. My credit card was charged $109 and then an extra $57. When I complained I was told I would be refunded the over charge. I was then CHARGED ANOTHER $109 against my credit card. Then you credited the card $63!!!! I want my $109 back now! You people are incompetent crooks!!!paul C.