Very easy to do mobile pickup on a Sunday!Deirdre A.
Customer Reviews for Community Self Storage
(Distribuidor de U-Haul del vecindario)
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 1 p. m.
- 6/20/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patricia W.
Very professional, friendly, and efficient. Highly recommend!Robert G.
El cliente no dejó un comentario.JENNIFER L.
You were good boys thank you for everythingJOSHUARYAN J.
El cliente no dejó un comentario.Herbert E.
The staff were very friendly and helpful, and were mindful of COVID19 precautions. The on-line reservation system was easy to use and when I had trouble using it for my after-hours return the staff took care of it the next day no problem.MARY F.
Very professional staff; super convenient and easy to get to location.CHRISTINE G.
El cliente no dejó un comentario.James S.
The staff were terrific. They were courteous, efficient, and very helpful. The van was spotless, and easy to drive. Great job!Alan Y.
These ratings only ask about locations, not about the uhaul customer service experience as a whole. My recent experience was very poor and left me extremely frustrated with uhaul. Not only was my reservation bumped the day before my pick up, when I went to the second location (13 miles from the original), there was no equipment there and the people noticed my reservation had been double booked. I had to drive an additional 45 miles out of my way to pick up a truck. Out of â€œcourtesyâ€ they gave me a larger truck with a discount, however by the time the additional fees were added, I ended up paying more than my original. Then when I requested a later drop off time free of charge for the aggravation, I was told no. I spoke with some manager who identified herself as the highest level person I could speak with and she â€œcouldn't help meâ€. But she did say there was an hour grace period. That was a lie. I was charged an extra day for a 20 minute delay past my 1:00 drop off time. I relocated from Virginia to Maryland and drove through horrible traffic to get here, encountering time delays. They knew ahead of time I was requesting a later drop off but decided not to extend customer service. What do reservations matter if customers are going to lose their bookings, have to drive nearly an hour out of the way to pick up equipment, then get charged a full extra day when the customer has already requested an extension? Oh and to boot, the size truck, being larger than I requested, led to my items shifting out of place and falling. And I was still charged more for it. This company does not follow good customer service practices and I will carry my stuff on my back and walk before renting from uhaul again. You've lost a customer and I'm going to tell everyone I know about my experience.Joyceta C.
El cliente no dejó un comentario.Bruce C.
El cliente no dejó un comentario.CHRISTOPHERHEATO D.
The man who runs this uhaul is very helpful and very nice. The whole rental process is easy and enjoyable.MARK M.
Service was excellent.CRISTIAN M.
El cliente no dejó un comentario.Calvin D.
El cliente no dejó un comentario.Michelle H.
App check in and drop off was confusing. App needs a complete redesign and really sucks.Tyler H.
El cliente no dejó un comentario.SAI KIRAN N.
El cliente no dejó un comentario.Jack J.
The employee working went above and beyond to assist!Phil H.
Mark was great and the 15' truck worked out perfect. The only thing that caught me off guard was the 10% tax Virginia charges for renting a moving truck which was applied at pickup, so it would be nice to know ahead of time.James N.
El cliente no dejó un comentario.RAELISSA G.
El cliente no dejó un comentario.Erich E.
The U-Haul application need to be stronger, and tell teh renter to wait at times. In the obtaining and the returning, the application started over at the beginning after I had entered almost everything, probably because I was supposed to wait but did not know that. Truck was old and steering was wandering. Truck was great in every other way.Charles H.
El cliente no dejó un comentario.Rachel Y.
The service I received could not be improved.JONATHANE R.
I dropped vehicle after hours so I didn't interact with anyone but the online delivery.JORGE C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.SHAWNROOSEVELT J.
El cliente no dejó un comentario.CHABRENALATEECE L.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Stewart B.
Fantastic, totally without a glitchNATHANIELBENJAMI S.
Zero problems and very affordable - great experience!!!RANDALLKEVIN G.
El cliente no dejó un comentario.Bill C.
El cliente no dejó un comentario.EUSHEILADEMETRIA T.
El cliente no dejó un comentario.Kellie S.
El cliente no dejó un comentario.Bradley E.
El cliente no dejó un comentario.Micah M.
El cliente no dejó un comentario.Caitlyn R.
El cliente no dejó un comentario.Dylan R.
GraciasRobert F. | Overall Experience
I think you guys should ALWAYS provide a lock to lock up the trucks that you rent. If someone doesn't return the lock, then they should pay for it, with a penalty attached.Elizabeth S.
El cliente no dejó un comentario.RAVENLYNELL B.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.JESSEEMERSON T.
El cliente no dejó un comentario.MARKYEOMAN S.
El cliente no dejó un comentario.ADAMNELSON J.
El cliente no dejó un comentario.BENJAMIN H.
El cliente no dejó un comentario.Laura D.
El cliente no dejó un comentario.EUSHEILADEMETRIA T.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Angela K.
We came after hours on a Saturday. Drop off was simple and I had my confirmation email sent early the next morning.Sean B.
El cliente no dejó un comentario.Angela V.
El cliente no dejó un comentario.Eugenia W.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.SARAHJEANETTE H.
El cliente no dejó un comentario.JOHN B.
Hostile employeeLAURENMARY B.
I have used this location as a pickup and drop-off location several times in the past 2 years. It has alway been a great spot. Contactless pickup using the App was very easy.Edward Alexander D.
El cliente no dejó un comentario.HARRY G.
More staffPAMELAMARIE L.
The U-Haul App didn't recognize me at this location which made it frustrating to quickly check-in and return. I needed to call customer service to unlock the lockbox. I like the mobile check-in and return idea but I've never had a successful experience with the mobile App. It was a little scary to have it still not working when I returned the truck at night, I tried the App several time and eventually dropped the key in door slot.Sandra Lisa H.
Nothing, they were great. I showed up 3 hours early as they were opening with other customers there and was taken care of professionally, quickly, and with a smile. Definite recommend to a friend/family.PAULANDREW D.
Everything was great. The U-haul employee were really friendly and willing to help. That impressed me is that when I returned back at ~7:30pm (while the location is working until 5:00pm) , there still was a person who took my key and sent me a receipt. I really appreciate his hard work. Location is also very convenient, there are many places for parking and easy to access from US-29. The truck I got was in good conditions and clean. I would give more than 5 stars if it was possible. Thanks so much.Maxim S.
El cliente no dejó un comentario.Karl H.
El cliente no dejó un comentario.SARAHSTACIA B.
Pick up and drop off using my mobile device went very well. Equipment was ready and clean. We will definitely use this location again!!Tanya A.
El cliente no dejó un comentario.Uche N.
El cliente no dejó un comentario.Kelly M.
El cliente no dejó un comentario.Kenneth W.
When my husband told the gentleman that the truck leaked and had damaged my mattress, etc., he just shrugged him off and said okay.GARYWAYNE B.
Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it's for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it's been a pleasure.Adrienne Y. | Overall Experience
El cliente no dejó un comentario.PRINCE PAULSPERO M.
Fantastic, the Gentleman that checked me in was great !! Very Satisfied !MICHAEL D.
El cliente no dejó un comentario.STEPHANIEJANELLE P.
A comment on the truck - There is no working charge port. Neither the 12 volt or the USB charger worked.dustin S.
El cliente no dejó un comentario.Emily T.
This was a self serve drop off via Uhaul app.Marci L.
Reservation was changed for a second time now having me drop off at a third location. This location was fine. I will not be renting from U-Haul again. I have used UHaul probably a dozen times for short and long distance moves but the customer service for this reservation with multiple location changes. The first change was to a location 25 miles from my house. The move was probably about 5 miles roundtrip so ridiculous to pay all that extra money and time. I had to talk to 2 people to get to someone who could make arrangements for me to pick up a larger truck at a closer location. Upon request she adjusted the charge to the amount in my original reservation. Then the reservation changed such that the self check in feature didn't work resulting in an hour long phone call...mostly on hold (3x) before I was able to get the truck.CATHERINEM L.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.SHAUNE'LENICE R.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.JAMESEDWARD D.
Add grab bar on left side of box entry there was only one on the right side.THOMASPRESTON D.
Dealer was great ...as was your help desk but I do think it's problematic that in a market as big as Charlottsville that you don't have a local emergency service ( we had a damaged rim and a punctured tire and it took close to 6 hours to get it serviced)...not exactly punctual...again no complaints otherwise...Timothy D. M.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.Elizabeth C. | Overall Experience
Very good with communications, especially with COVID-19 restrictions.Michael R.
El cliente no dejó un comentario.KENDRA S.
El cliente no dejó un comentario.Richard R.
Nobody around Sunday. Checked out on Monday ,Ok.Valentin K.
Check in person very helpful.VALENTINTHEODOR K.
u haul web site is cumbersome and time consuming; web site quit twice and little help from pick-up location where lawn mower and busy street were next to service window. It took over one hour to pick up the truck, time which should be available for moving. Your new web-based approach is terrible customer service. Web site works particularly poorly and often will not open with Safari.Glen M.
El cliente no dejó un comentario.Xavier N.
Keep up the great job!IBRAHIM TANER O.
The first time experience with self check in was frustrating. The one line chat person for customer service for the online check-in was poor. Luckily a representative of this location was on site and was extremely helpful. I believe he said his name was either MARK or Mike Hammond.James H.
We drove 65 miles. Before to drop off the truck we filled the tank with gas. It turned out 9 gallons! For 65 miles. That's not right.OLEKSANDR P.
I absolutely like the online rental process, and the manager was very nice professional and helpful to me. I would highly recommend this location. Thanks for your service.Mary C.
I would make the no contact check in less time consuming and the phone verification part is the most difficult part people aren't always available to answer the phone and then to have to wait for a answer is very very time consuming . I was on site at 10:45 for a 11:00 check in and didn't get checked in until 11:30 this was entirely too time consuming. I should have just selected the regular check in option.Trina K.
Everyone was very helpfulheidi h. | Overall Experience
Excellent serviceLindsay B. | Overall Experience
The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honorBenjamin M. | Reservación
It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. ¡Gracias!leslie s. | Overall Experience
The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful locationcarmen c. | Overall Experience
Very helpful staff.STEPHANIE R. | Overall Experience
After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.Robert P. | Reservación
Great customer service! Clean facility!Ashley G. | Reservación
Great place!PATRICK R. | Overall Experience
Perfect place, perfect people. Makes that aspect of moving a refief. ¡Gracias!jay o. | Overall Experience
Strange a huge piece of glass was in storage unit that wasn't in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.Julie M. | Overall Experience
I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.KELSIE D. | Overall Experience
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