Comentarios de los clientes para Commercial Tire Distributors

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Commercial Tire Distributors

Clasificación general:

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JAMES P.
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The car trailer we rented didn't operate correctly. One of the ramps was broken and wouldn't lock in place when extended. I had called to move the rental charges to another credit card. The attendant said he was busy with a customer and would call me back. He never called.

Hans K.
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I tried calling for return arrangements but no one at site so we just left it on the premises. Poor poor service!

Christopher G.
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Nothing it's just an old place

Andre A.
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El cliente no dejó un comentario.

Patrick S.
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El cliente no dejó un comentario.

Seth B.
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U-haul corporate needs to visit this location to determine if they should keep franchise license.

Wayne D.
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I was late picking it up and my phone pick-up reservation expired. I HAD NOT IDEA THAT IT WOULD EXPIRE. Why does the booking not tell you that. waiting on hold for 30 minutes. the chat feature had to update the reservation. the site would then NOT take my credit card. the chat feature had to fix that. It was an awful experience picking up using my phone. I WILL NEVER USE MY PHONE TO PICK UP FROM YOU EVER AGAIN!

Aaron K.
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El cliente no dejó un comentario.

Mehmet C.
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I don't know the location or I-haul itself but they charged me today again. Can someone call me back for this? Or how I can create request to solve this issue?

taiesha S.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

Taylor M.
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El cliente no dejó un comentario.

Edward F.
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everything went exactly as promised. I was very satisfied and was able to move my daughter with no issues.

adam R.
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Thus uhaul made the attempt to fix a wrong done by another uhaul facility that didn't have my reservation and made sure that everything was taken care of. I highly recommend this uhaul as they show great customer service and work ethics

JERALD S.
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Very good service, Eddie was really nice, quick and professional.

Laurie C.
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El cliente no dejó un comentario.

Jill L.
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Excellent customer service at this location.

ZACHARY G.
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El cliente no dejó un comentario.

Robert S.
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Everything was easy and great! Would recommend signage that leads to where the front door is during operating hours.

Wilson F.
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The location looks like a junk yard with old cars around, grass growing everywhere. I had reserved a trailer online. When I arrived to pick up, I was informed the trailer had been rented to someone else. Obviously , the agent does not understand the definition of the word "reserved" I had to rent an alternate trailer which was more expensive. The trailer I had reserved was $82. The replacement cost $214. I feel UHaul owes me the difference in this charge. This agent is a blight on the reputation and good trademark of UHaul and an eyesore for your business model. The young man who helped me, Eddie, did his best and was very apologetic, but obviously, had not authority or ability to remedy the situation. Please feel free to call me to discuss this matter. I am very disgusted and infuriated at this situation and would discourage any potential UHaul customer from using this agent.

Michele D.
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El cliente no dejó un comentario.

Mark B.
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Customer service was excellent and the owner was very helpful and attentive.

Christal W.
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Tell renters they don't receive the code to access the vehicle, until the vehicle has been located

joe L.
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El cliente no dejó un comentario.

HARVEY C.
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Just keep being nice

FRANCISCO A.
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El cliente no dejó un comentario.

Everett W.
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George and the guys, were very helpful.

Jasmin J.
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El cliente no dejó un comentario.

maria G.
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The staff is very friendly and helpful nobody wants to help me on Sunday evening but Here I being helped and treated like a VIP customer

Jake C.
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Many mistakes were made starting with the first place we went to being closed when they weren't supposed to be. Then is took 3 attempts to get another truck through express checkout. And when I finally got the truck it was parked behind 2 other trucks and unable to be moved. I called and received the access code to a different truck which we finally got an hour and a half after all this began. However this truck which I ended up taking was not on my contract and caused a whole slew of additional problems. Including a EZ fuel charge that I am desputing because I replenishes the fuel in the vehicle and provided pictures of the fuel gage and odometer to prove it.

JESSICA S.
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Answer the phone, (I called 3 times in 2 days with no answer during business hours) don't over charge (paperwork said there was more gas than there was in the vehicle) and respond to feedback given if you expect a recommendation to a friend. The vehicle size I wanted was unavailable so I had to pay more. Not a good experience unfortunately.

Tony O.
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The gentleman that attended me was very kind, helpful and an all around fantastic vendor. I will do all of my uhaul renting needs through him. fantastic plainly stated. tonyo

Courtney W.
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The gentleman (forget his name) was incredibly friendly nice. Would definitely recommend friends to this location

Douglas W.
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This is not the fault of the location but I was disappointed that the truck did not have cruise control.

Josh K.
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No one was here at the location and is basically attached to a auto repair junk yard. I spent an hour on the phone with costumer service and at first they tried to get me to drive to another location but finally agreed to let me drop it off here.

Patrick L.
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Out of the way for a univ of Texas apartment move.

willie F.
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El cliente no dejó un comentario.

Brian H.
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Took a second to figure how the drop off worked but it all worked through the app.

MARIA C.
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Great service!!

jorge S.
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Nice place is not paved but it's very drivable no problems at all , very helpful staff

BRANDON F.
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Not clean and personally a bad location for me. Individual was nice and helpful.

jorge S.
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Customer service is great very friendly and helpful people very good experience I'll rent again if need a trailer

Christopher S.
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I did not specify a drop off location at time of reservation. Very difficult finding a location to take the trailer in Austin, TX. Everyone was full. This location was kind enough to take the trailer. However, facility was a dirt/gravel lot on top of a hill with trailers/trucks scattered. I had to pull between an RV and a trailer to a small back area and execute about a 5-point turn. Eventually I dropped the trailer as it was and extricated myself. Primary woman at location spoke Spanish but no English. She had to get a helper to translate. It worked but not optimal.

Miranda N.
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El cliente no dejó un comentario.

Cristian L.
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They made a mistake in my ticket saying I did not fill the gas to the correspond mark , I email them and they correct the mistake and got the exact money back . Thank you

Mathew S.
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Employees are nice, but they were closed. I was late dropping off because the truck kept stuttering out and stalled a few times.

edward M.
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This is the worst experience I've ever had with U haul. I've never felt so taken advantage of by this company. I rented a truck for 1 afternoon but got charged for 3 days. Let me begin by saying this location and the people running are not up to U haul standards. The office was disgusting, it stunk and was really hot. I'm a regular U haul customer. I rent several trucks a year. Ive never had any problems at any of the other locations I've used. This location has ripped me off!! I received an emailed bill for 3 days. The person running the location charged me for 3 days when I returned the vehicle the same day. I dropped it off on the 13th, the same day I checked it out. He said I picked the truck up on the 12, a day before I actually got it. Then he charged me for an additional 2 days (14th and 15th) after I dropped it off. This is in addition to charging me for insurance when I told him at least 5 times that I did not need it and did not want it. Then he lied and said he would get it taken off the bill. Not only did he not take it off the bill, but he charged me for 3 days of insurance. The guy working there acted like he didn't know what he was doing and took almost a full hour to process my paper work and rent me a truck. It felt like he was intentionally trying to confuse me so much that I would give in and pay for the insurance. He printed out the paper work with the charges for the insurance and I continued to refuse and asked him to take that charge off. So he made a phone call and told me the charge would be removed. I feel like he got angry or something that I flat out refused the insurance and thus decided to rip me off. I've made several attempts to contact U haul by phone and by Live Chat neither of which got me anywhere. The truck was basically clean but the AC did not work. It was the middle of the day Texas heat and having no AC on a rental is unacceptable. I'm so disgusted and angry with this experience that I am demanding a full refund and my receipt of this refund will determine whether I ever use U haul again.

GENESIS G.
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El cliente no dejó un comentario.

Jennifer C.
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The owner did not did not have me sign the prior damage sheet that was with the truck, and told me to turn the truck in with 3/4 of a tank. I spent $20 extra in gas to get it to 3/4 right before dropping it off and when the drop off owner saw the paper, he said it had to be 11/16ths of a tank. So I spent an extra $20 for nothing.

Linda B.
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The company had my contact all wrong, fist they change the location for pick up and to drop off, they had the dates wrong for pick up and drop off, they had my mileage of traveling one way wrong. I even called to make sure that it was correct. Not a good experience at all. Not a happy customer. I believe I should have gotten a refund back because of the mess up that the company did.,

Alan P.
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El cliente no dejó un comentario.

Anne V.
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This place was terrible. I am shocked that UHaul allows this to be a dealer. I will be following up with customer service via phone because the specifics would be too much to write here. In general, they were disorganized, lacking supplies (no furniture blankets, no damage stickers, no large boxes) and the truck was filthy. We ended up having to swap it out with another Uhaul truck at a different location due to severe alignment issues in addition to some other less critical issues with the truck. I rated 2 stars instead of 1 because the people were nice, but outside of their pleasant demeanor, there was nothing good about this place.

Nathan L.
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El cliente no dejó un comentario.

vincent H.
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Mothing.It was good.

FERNANDO W.
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Nothing to improve, smooth transaction. Thanks!

verdel J.
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Very great representative. Nice people.

Warren B.
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El cliente no dejó un comentario.

Cynthia M.
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Relaid my concerns to this location, a refund was promised. Damaged trailer/ leaked/ ruined belongings. George was the attendant at the drop off locations and was beyond nice and extremely helpful. He offered solutions and made my experience less upsetting. (pending refund)

Mark C.
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Not a good place to drop the trailer. Lot was small and difficult to get in and out of. It was after hours so I cannot comment on the locations employees or owner.

Kenny M.
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El cliente no dejó un comentario.

dakota P.
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El cliente no dejó un comentario.

Frances H.
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El cliente no dejó un comentario.

mahmound Q.
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6 days before my was closed after returning the truck and 0 call backs.

brooks N.
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El cliente no dejó un comentario.

Forrest S.
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They were very professional, friendly and trustworthy...continue doing a great job!

allison G.
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I originally reserved a U-Haul for pickup in Bastrop, but my truck was not reserved and I had to drive into Austin to pick it up. Jorge was amazing and due to the mishap, he gave us two free days and 100 free miles to make up for the mistake.

Matthew D.
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El cliente no dejó un comentario.

Allyson G.
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The UHaul website is TERRIBLE. I rented a cargo van online, for a specific location. I then called that location to ask a question about the vehicle and they had no record of my reservation. I later found out that they had switched my pick up location to an entirely different location (one that was far from where I was going), without asking me. Luckily, Karen at Commercial Tire Distributors was so helpful in calling around and finding a truck for me, then she handled switching my reservation so that I could pick up from her shop!

Jerry S.
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The customer service person and the man who helped attach the tow dolly to my truck were both efficient, courteous, and professional. The transaction was hassle-free. I will use their service when I need a trailer and dolly in the future. I highly recommend Commercial Tire Distributors.

JEANETTE C.
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we picked up an old trailer an old truck that we're not even a hitch together and we're not even cleaned out then we were lied to by U-Haul customer service they sent us an hour and a half away to a place called wood for storage that did not want to honor the coupon they go from the 1st to 1st we call customer service again customer service argued with them and said that's not the way it supposed to be done we're going to take you off our U-Haul contract then I will talk to a manager that said Penny did not know what she was talking about. but when the reservation was made and Penny they said it was supposed to be from the day you dropped off the truck until the next month on that day however customer service hung up on me several times did not know what they were talking about and did not even want to get me to a truck center then we had problems with our truck and it broke down because the battery was getting week we had to have it towed I believe that I should be out some of my money back from this horrible experience and going to an a half hours out of my way that I could've just stored my stuff in Austin and saved me over $100 now I'm but when the reservation was made and Penny they said it was supposed to be from the day you dropped off the truck until the next month on that day however customer service hung up on me several times did not know what they were talking about and did not even want to get me to a truck center then we had problems with our truck and it broke down because the battery was getting week we had to have it towed I believe that I should be out some of my money back from this horrible experience and going to an a half hours out of my way that I could've just stored my stuff in Austin and saved me over $100 now I'm out more money more gas and WASTE of time going there

Ronald P.
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Notify me of correct location. I haul regional office sent me to incorrect locations and we lost over two hours of time

Sherry F.
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El cliente no dejó un comentario.

Shaunta H.
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was given wrong address so took me 30 minutes in wrong direction, nothing was ready

UDDHAV K.
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El cliente no dejó un comentario.

Crystal J.
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Very helpful and it was a pleasure doing business

DEL W.
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Location was near a Southern Tire Company which was confusing. A U-Haul sign would be great! The staff were all effective and helpful. Thanks!

Edward M.
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This location owner was helpful, but the equipment was in poor shape. I also did not ask to drive all the way across the town. It was not convenient.

ALEX M.
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Very friendly staff and good attitude to help you in everything Wonderful service

Jake M.
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El cliente no dejó un comentario.

STEVEN P.
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El cliente no dejó un comentario.

Jonathan M.
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I love the excellent and easy service. You all did great !! Keep up the awesome work. Thanks so much

Donald A.
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El cliente no dejó un comentario.

KRISTI J.
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El cliente no dejó un comentario.

PEGGY N.
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El cliente no dejó un comentario.

Frank K.
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El cliente no dejó un comentario.

Marcene B.
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El cliente no dejó un comentario.

Kevin K.
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Needs improvement and renovation

LORI H.
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Very nice people and very friendly the office was very clean and very cool the man was very professional and the secratary was polite and offered us something to drink I would most definitely recommend this place

leah C.
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my uhual was never reported dropped off.

CLINT M.
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The facility wasn't the best but the staff made up for it. Great people.

Frances N.
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El cliente no dejó un comentario.

James S.
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Dirty, trash, smelly, hard to get in and out. Over charged.had a flat before getting to pickup at storage. Sun went down, lost my light, lost a whole day of moving. Very expensive day of just looking at a truck. Not happy at all with my 2 hour wait for a tire change, drop off was delightful.

Henry H.
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They marked a 1/4 tank of fuel, but when I left, I realized the gage was on triple E. I limped the truck in to the next gas station to fuel up, and called this dealer, to let them know of the problem. The woman on the phone indicated, she would change the contract to reflect the low fuel. I delivered the truck to JJ's auto sales, who charged me a cleaning fee and for the missing fuel level. This dealer obviously, did nothing to rectify the issue before I dropped off. In addition, JJ's indicated there were some sort of diodes on the floor. I moved a house, so no diodes were involved. This dealer obviously, did not thoroughly check the floor before renting the truck to me. The woman at the desk was very nice, but the worker handling the truck spoke no english, and was on his cell the entire time I was there. Probably has something to do with the issues here.

Bethany H.
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El cliente no dejó un comentario.

LUIS S B.
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El cliente no dejó un comentario.

curtis C.
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The customer service was second to nun!?? I would highly recommend this location to others; thanks for awesome service!

Viviane S.
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Fantastic service! Had several problems with my online reservation and the network, but they solved all of it, very friendly and professional. Highly recommend.

micheal B.
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They were great - reserving it (when site indicated not available) to having it ready for pick up - EXTREMELY friendly folks!! Would recommend to anyone.

Stormy K.
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El cliente no dejó un comentario.

Brian W.
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Convenient and easy!

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