Firstly- I had come across this location earlier in 2024 however did not choose to rent from here after seeing it was based out of a 'comic store'. Secondly, when I picked up the van, it smelled like someone had smoked a 'blunt' in it. I notified the "comic book guy," and truthfully, he was legitimately concerned and accommodating, however he claimed he spent "30 minutes" cleaning it to get rid of the smell…. I opened all the doors and put the fan on full blast and that corrected the smell within 15 minutes.. Secondly.. I was made aware that my extended rental (I'll admit I should have been more proactive in my own communication), was nearly escalated to the vehicle being reported as stolen. I was only contacted by contrast his location once, whereupon I made my intentions/misunderstanding regarding a ongoing usage clear, however he told me he had been contacted multiple times by U-Haul 'corporate' regarding the status of my rental. Upon his one and only phone call I was somewhat alarmed and made sure to contact U-Haul corporate and make sure my rental was in current status. This guy is very nice but doesn't appear to be the best at managing U-Haul rentals. Quite honestly it seems somewhat bizzare to rent a U-Haul from a basement comic book store. I do not want this comment to be made public. He is a nice guy. I just want this to be seen by U-Haul corporate.
Daniel P
Customer Reviews for Comics And Collectibles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Did not sign out the vehicle to me and I had to do the walk through by myself.
Richard SNo commant
Karimou AThe online pick up process was confusing and burdensome. We pre checked in days before our scheduled pick up, only to get to the location and have to do it all over again. However, the app was glitchy and wouldn't work. We were told by the chat customer service we had to add two new emergency contacts but they refused to provide clarifying information on exactly how to do that. We finally figured it out, but couldn't get the lock for the key open. When we tried to call customer service we were told it was a 30 min wait. We finally got the key free from the lock about 45 min after our pick up time. Drop off wasn't easier. The app continues to be glitchy, but had no problem charging me. It pushed me out of the app before I was done taking photos and co firming my location, and then wouldn't let me back into my reservation to complete it.
Andrew PI did not receive the truck because they listed the wrong business hours. I was assured by customer service that I would not be charged for the truck. Three weeks later, I received an invoice which someone had falsely signed my name on claiming I drove the truck 0.6 miles. Then a charge showed up on my card. Moving is already stressful enough without having to deal with this nonsense.
Audrey WPicking up the truck took almost an hour. No WiFi, bad reception. It wouldn't recognize our location. We paid for 4 hours. Lost an hour trying to pick up the truck. I will NEVER use UHaul again. It was a terrible experience. I was paying movers while we couldn't get the truck. Multiple calls and chats to support. They we supposed to call us back and never did.
Adam C