Customer Reviews for Columbus Service Center
(U-Haul Neighborhood Dealer)

350 reviews

661 W Mills St   Columbus, NC 28722
(Behind Tractor Supply Store)

(828) 894-3454

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(828) 894-3454

661 W Mills St
Columbus, NC 28722
(Behind Tractor Supply Store)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Although my location was changed the day of pick up from Hendersonville, NC to Columbus, NC, the owner operator at Columbus (Randy Brevard) was very helpful and accommodating with my rental reservation. Overall, a satisfactory experience…

George Erck 
Rating:
5.0

The scheduling/reservation process is horrible. times and locations are inaccurate at best. locations closed on scheduled pick up/ drop off..all generated by U Haul. My final , thank God, pick up location was a 90 mile round trip from the original reservation point AND THEY WERE NOT OPEN ON SATURDAY which was one main search criteria I used in making reservations. Actual in person customer service at both pick up and drop off was impeccable. Will not EVER use U Haul again. Period.

BRADLEY SMITH 
Rating:
4.0

Nothing, Truck was great, rental rate was great, everything worked perfectly! Thanks

Tom Milazzo 
Rating:
5.0

Customer did not leave a comment.

Stephen Pentaude 
Rating:
5.0

Very friendly and helpful.

Ralph Owens 
Rating:
5.0

Customer did not leave a comment.

James Mooney 
Rating:
5.0

Customer did not leave a comment.

jeffrey johnson 
Rating:
5.0

Customer did not leave a comment.

STACY YIKE 
Rating:
1.0

There was dirt and broken glass in the back of the truck and none of the equipment I had paid for (2 hand trucks and moving blankets) were in the truck. They decided the day before to close that day so there was nobody around to remedy the situation. They have not responded to my request for a refund for the missing equipment.

Frank Wanicka 
Rating:
5.0

Easy and fast

Lita Lilly 
Rating:
5.0

No power point in truck for phone or GPS

Hans Jeanson 
Rating:
5.0

Very helpful and polite woman who took care of me.

james jacobsen 
Rating:
5.0

Customer did not leave a comment.

paul cundiff 
Rating:
4.0

Front desk chick is hot!

Mark Beliveau 
Rating:
3.0

Customer did not leave a comment.

Blair Belk 
Rating:
5.0

Very helpful

Joe Dury 
Rating:
5.0

Customer did not leave a comment.

Irvin Williams 
Rating:
5.0

Customer did not leave a comment.

Michael Sprouse 
Rating:
4.0

The customer service for the pick up and drop off locations were excellent! Had no problems with the UHaul truck itself. Great experience!

Jamie Reid 
Rating:
5.0

As listed in the previous comment, we found the check-in process and following the video challenging. We were very happy to be able to deliver the truck after hours because returning to work on Monday made it impossible to deliver it then. Overall, however, it was a very positive experience and the equipment was great!

Laura Bartholow 
Rating:
5.0

Customer did not leave a comment.

John Carpenter 
Rating:
5.0

Great people to deal with!!!

Michael Ragon 
Rating:
5.0

Customer did not leave a comment.

Mike Gosnell 
Rating:
3.0

There was no one around this location to help even though it was still during business hours. I was there at 4:45pm and they listed their closing at 5pm

James Frider 
Rating:
5.0

Nothing everything was smooth and as it should be

RICK WARD 
Rating:
5.0

The ladies that work at this location are very helpful and pleasant.

Joe Cossette 
Rating:
4.0

Customer did not leave a comment.

Wendelin Dunado 
Rating:
5.0

Customer did not leave a comment.

George Alley 
Rating:
3.0

Lied to about rental rate. Very discouraging. I just expect businesses to be honest. Shouldn't that be a minimum standard??

rick busch 
Rating:
4.0

Only set up as key drop due to COVID-19 concerns.

Terry Blackwell 
Rating:
2.0

Truck was dirty, ashes were in the ash tray and the interior truck was not cleaned before rental. Truck was not inspected before I arrived at the facility.

Brian Rasperger 
Rating:
4.0

The gentleman is a bit grouchy but the ladies in the office are super nice. Just know that you have to call ahead, because they aren’t always open during posted business hours. That said, I was able to get someone on the phone to come around both times. Standard small town experience.

Wendy Naessens 
Rating:
3.0

Customer did not leave a comment.

Walter Petzold 
Rating:
4.0

Customer did not leave a comment.

Joshua Anderson 
Rating:
5.0

Customer did not leave a comment.

Susan Bohn 
Rating:
5.0

All good

Michael Green 
Rating:
5.0

Customer did not leave a comment.

Luis Paniagua 
Rating:
5.0

Polite and helpful

TODD CONSTANCE 
Rating:
1.0

Unit was not available on the day or time of reservation. Had to make 2 trips to pick up truck. Was charged for multiple days for truck and other add ons we didnt add or use. Staff is very disorganized and do not return calls..

George HAUG 
Rating:
3.0

The trailer was backed into some bushes and the rear was covered in leaves and ants had nested inside the trailer. It was very dirty all over. This trailer should be retired.

William Coleman 
Rating:
5.0

Customer did not leave a comment.

Gregory Kallner 
Rating:
4.0

Customer did not leave a comment.

Jon Johnson 
Rating:
5.0

Customer did not leave a comment.

ASA BROUSSARD 
Rating:
5.0

Customer did not leave a comment.

Marsha Nixon 
Rating:
5.0

Customer did not leave a comment.

Belinda Peters 
Rating:
5.0

The folks were professional polite and I was underway quickly. I even got a tip on backing which worked out very well using that tip I backed like a pro well I did a lot better than usual

William Peake 
Rating:
5.0

Customer did not leave a comment.

William Behrends 
Rating:
5.0

Customer did not leave a comment.

Gregory Kallner 
Rating:
4.0

Customer did not leave a comment.

JOHN BOYER 
Rating:
5.0

Customer did not leave a comment.

Ray Johnson 
Rating:
5.0

Outstanding service. The staff here is knowledgeable, friendly and provided great customer service.

Abe Gil 
Rating:
5.0

Customer did not leave a comment.

Hunter Patterson 
Rating:
4.0

Nothing it was an easy process from beginning to end

JONATHAN POCHE 
Rating:
5.0

Customer did not leave a comment.

TIM WRIGHT 
Rating:
5.0

Customer did not leave a comment.

RUSTAN VAN 
Rating:
4.0

Customer did not leave a comment.

TRACY DOTSON 
Rating:
5.0

Always kind, helpful, and professional, Shelley and Randy are the best. I wouldn’t rent from anyone else in the area.

MARGARET CURTIS 
Rating:
5.0

Customer did not leave a comment.

Donna Smith 
Rating:
5.0

Customer did not leave a comment.

David McDugle 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

berry vitale 
Rating:
5.0

All was good.

JOAN ROSEBERRY 
Rating:
4.0

The equipment was old. When we opened the trailer the door flew upward and got stuck. We called Uhaul but had a VERY difficult time getting the right department (talked to at least 5 people before being sent to the service department). In the end I was able to get the door I jammed but if not warned about that it will happen again to others. It was very frustrating. We had our trailer fully packed before we realized this had happened. Could not drive to our destination for about an hour (after I was able to unjam the door). Uhaul was of little help.

Kristen Panks 
Rating:
5.0

Customer did not leave a comment.

Walter Petzold 
Rating:
5.0

Customer did not leave a comment.

Ryan Carnahan 
Rating:
5.0

Customer did not leave a comment.

Joey Cabaniss 
Rating:
4.0

Customer did not leave a comment.

janet orselli 
Rating:
5.0

Service was above and beyond service parameters

Stacie Geer 
Rating:
5.0

Customer did not leave a comment.

Michael SPROUSE 
Rating:
2.0

Customer did not leave a comment.

Margart Smith 
Rating:
5.0

Customer did not leave a comment.

Priscilla Juba 
Rating:
5.0

Customer did not leave a comment.

Moriah Ziese 
Rating:
4.0

Customer did not leave a comment.

Mary Bowen 
Rating:
5.0

Customer did not leave a comment.

Hal Fenters 
Rating:
5.0

Customer did not leave a comment.

doug clements 
Rating:
5.0

All is well

Brent Frady 
Rating:
5.0

Customer did not leave a comment.

Raymon Morton 
Rating:
5.0

Customer did not leave a comment.

JOHN CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

Terry Henry 
Rating:
4.0

Nothing. Everything worked out just fine.

raymond cornett 
Rating:
5.0

Tough to find the drop box. Sign is very small at entrance to a Tractor Supply store and actual drop off location is behind that. But, I found it after driving around back of Tractor Supply and was able to drop the key in the drop box on Sunday. This drop off location was very close to my storage unit where I unloaded the truck, so was very pleased! I did leave 2 new unfolded and unused boxes in the U-Haul for next customer. Thank you!

David Bueauchamp 
Rating:
5.0

Excellent and friendly service

Benjamin Rood 
Rating:
5.0

staff at CSC ARE fantastic!!!

Doug Lemons 
Rating:
5.0

Customer did not leave a comment.

Phillip Feagan 
Rating:
5.0

We returned car dolly to this location. Gentleman assisted in a timely manner to help make the return of rented car dolly easy.

rebecca greenway 
Rating:
5.0

Excellent experience.

Kimmy Olson 
Rating:
5.0

This is the second time I have rented a u haul from these folks and they are GREAT..professional, knowledgeable and fun to work with. Especially Randy and Shelly.

Doug Lemons 
Rating:
5.0

Columbus Service Center and their employees are GREAT!

Michael SPROUSE 
Rating:
5.0

owners very helpful and professionl

Joey Cabaniss 
Rating:
5.0

Customer did not leave a comment.

Denise Lasota 
Rating:
5.0

Customer did not leave a comment.

Adrian Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Fife 
Rating:
5.0

The ladies in the rental office were so friendly and helpful. I will definitely use your services again.

CARREN STARBUCK 
Rating:
5.0

This was my original drop off location. When I went to do an after hours drop, I found that my location had changed. No notification to me. The new location was about a half hour away. Called to change back, but they wouldn't/couldn't. Asked to speak to a supervisor and they were too inconsiderate to speak to me and made the original representative pass along their conversation. This call took 48 minutes. Not really how you treat your customers. Called the next morning and took less than 30 seconds to change back to my original choice. Going to need another rental and will have to go with another company due to this experience.

Ryan Kormanik 
Rating:
5.0

Customer did not leave a comment.

Kenneth Turner 
Rating:
5.0

Customer did not leave a comment.

Glenn Graves 
Rating:
5.0

Outstanding service from Columbus Service Center. The owners and staff were very helpful and instructive.

Alan Bagwell 
Rating:
5.0

Keep Shelly and her assistant on the job..THEY ARE THE GREATEST!!! COLUMBUS SERVICE CENTER IS THE BEST RENTAL IN THE AREA!!! DOUG LEMONS

Doug Lemons 
Rating:
5.0

Customer did not leave a comment.

GREGORY HOLTZHAUER 
Rating:
3.0

Customer did not leave a comment.

patrick breaux 
No reviews have been submitted for this location.

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