Customer did not leave a comment.
vincent C
Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Penny is very nice and professional. Always feel confident everything will go well!
Robert REverything was great! Easy pickup & return!
Jose EThe truck pick up and return could be a little faster but overall it was a good experience.
Megan PThanks 😊
Harold cThe only thing was I didn't know if I had to do anything with my drop off. It only asked me what time I would be dropping it off so I don't know if I was supposed to anything else. I Left the key in the drop box and made sure it was locked up. I also put gas in so it was the same as when I got it.
Jennifer Lclean windows so you could see, right side mirror needs to be replaced.
Carmen SInventory to ensure or not if straps are in the truck. In my case, I didn’t request them but the paperwork at the end speak as if they were inside the truck but was not, When I turned in the truck I told the Rep to note No straps were ever there A great experience Ez Pezy
Diana AEverything was great. The lady at the counter did a great job of walking me through the rental.
Stephen SYou didn’t put that pads I purchased in there because the location was closed. Please refund the $10.
Damian MPenny the office manager is exceptional! I rent uhauls frequently and this is the only location I go through as I know Penny always goes above and beyond.
Angela BNo one there to assist we had to do it all through the uhal app.
John Ractually do your job.
Richard LThey charged me fir additional gas even though I had filled to the same level as when I picked up. This is not right
SUNETHRA DExceptional customer service!!
Richard KSo, 39.95 plus .99 per mile i went 8 miles total and my total bill was 85.00 i didnt need a 7.00 dolly but somehow it got in there. The contract process on line is information overload where a mis click ends up with things not needed like dollys or blankets or something else. Taxes and additional fees like safe drive fee etc etc bla bla bla! Really kinda a rip off when someone thinks they’re getting a truck for X and it turns out to be Y .. The old bait and switch is what’s really goin on here..!
Tom LPenny was wonderful,curtious,she answered all my questions.In-N-Out no hassles. Definitely use again and recommend to anyone.Love the service.Thank you again.
Jeanette PI traveled 40 miles in total. Can someone explain to me why I had to pay for 5 gallons of gas?
Rob NPenny welcoming and informative with location and drop off procedure for return.
Bethanne GPenny is awesome and super personable. I would recommend anyone in the area to rent from her and this location.
Sean AThe service was amazing
Daniel GThe renting process was insanely complicated for no reason. Way too many steps that was not easy at all. Rental changed my time without me asking and pushed it back 2 hours. Work on the process for renting
Clinton BThe location was great. However, I received a call from UHAUL asking why I had not returned the vehicle. I explained that I had returned it after only using it for 2 hours (the return being shortly after the closing of the location for the Memorial day weekend). The Uhaul rep then said, 'well, ok, I'll check with the location'. This was surprising as I feel this should have been done first.
Edward Nn/a
John FIt was a good experience and Penny was great. Nothing needs to be improved.
Hilda RALWAYS excellent experience at this location! The woman that runs that place is amazing! She’s so helpful and kind! that woman deserves a raise or a promotion! Please recognize her
Deborah TThe directions in the app were clear and everything was easy to navigate to get the truck. My only advice would be to warn customers to arrive 15 minutes before pickup to do all the steps in the app. I was warned there were several steps, but didn't realize how long it would take.
Julia TX
Sanjay PNothing, service was excellent and the staff was extremely friendly and helpful
william wShe was very friendly and helpful
Joshua GNo problems I had to contact your office. The app was telling me that I was too far away to self check out however I was parked next to the truck. Wasted 45 minutes of my time in the 3° weather. Representative offered to have me pick up a truck elsewhere I would credit me a dollar per mile if I did so. However I did not feel that that would be fair to Columbia being it was not their fault it was the companies app. I would however like to see an adjustment made on the mileage chargeFor the problem that I had.
gary rReview your procedures and make the process easier for the customer. The verification process is terrible. Actual photo, drivers license front and back, and credit card not enough?! You need third party verification! Work id !? Copy of the contract that you don’t get! Lmao! Ridiculous. I know now to just go to Lowes and Home Depot! Cheaper and less hassle!
Ramsey CWe just dropped off the truck and she called to make sure everything was correct. Well done.
SANDRA SHad no problems,
Salvatore SFor this location we just used after hours drop-off.
Cheryl Bwould have liked to pick up at 9am instead of 10am.
Will RThe lady at the front desk (I can't remember her name) was really nice and explained everything step by step clearly with no issues. Would definitely use them again.
Katherine MThere were hidden fees and I was charged $12 for less than a gallon of gas. The rental should have been around $100 total and I was charge $147. That is not OK. I won’t be using uhaul again.
David PPenny was of great help!
Chip SI am not sure if it is location dependent, but our most recent UHaul was not equipped with an EZ pass. I feel like all trucks should have an electronic toll pass for convenience.
Summer KIt was an excellent experience all the way around! This rental was a newer model and much more comfortable.
Joseph FKeep doing what you are!
Pamela MIt took a while to process on the app, about 10 + minutes
Keith MAll okay
Dimitrios MGreat friendly people!
scott jThe website rental process was good. The truck was clean & in good shape. The customer service was good. Great Service !
Muhammad Aexcellent service clean trucks. Keep up th egrets work
Andrew gSide door of the cargo van would not open, although a few times on the highway it opened on its own and we had to pull over. This made loading and unloading very difficult, and made it very unsafe of the road. Luckily we had not placed any small items by the side door since it would not open, otherwise things would have fallen out on the road. Very dangerous.
Karen HI was asked to pay more money for fuel after I returned the truck with the amount of fuel that I was on the truck at the time of my rental. I was not shown the level of the fuel by your agent at the time of the rental, because of this reason I am given the location poor. Thanks.
EVANS MEverything was great , especially the employee that handed me the keys to the rental. She’s very professional and friendly.
Israel G