Nothing. Good experience. Matt was very helpful and easy to work with. Maybe add another trailer to your fleet? ....as it was booked when I attempted to re-rent it this weekend (-:Brian C.
Customer Reviews for Columbia Self Storage Hamburg LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They where supposed to text/email me photos of trailer they never did. One tire was flat upon pickup, they gave me choice, cancel rental, take it and keep putting air in tire or call roadside assistance. When asked about flat tire or any other trailer defects I was told it would be my responsibility unless I took the insurance??? They are clueless as far as any information. They called area manager who had no idea how to deal with flat tire. Never received any confirmation of my contract or of the return of trailer. No jack on front of trailer, no help in lifting it off hitch. I'm elderly and was made to try and get this heavy trailer off my hitch.David A.
Customer did not leave a comment.LUIGI L.
Funky odor in the cab but appeared very clean except for left over ashes in the door cubbies.Daniel K.
Your app did not work for me and you should have either a phone number or keep the chat available for the entire process.William O.
Nothing, great service,friendly staff, I was in and out very fast.Frank S.
Agent was fine truck was filthy. By accident I put the truck key in the mailbox. And why am I getting charged an additional $20 for a return fee on the weekend that is never happened before. I am completely disgusted. If it is a cleaning fee truck was return cleaner than when I picked it up.I left it needed to be swept because it needed to be swept just like it needed to be swept when I pick it up otherwise it wouldn't of been swept it all because I left it the way I felt thank you I want that fee returnedLouis W.
Customer did not leave a comment.Sergio R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Francis K.
Customer did not leave a comment.Judson R.
Customer did not leave a comment.Maria D.
Excellent customer service. Matt and Jenn are great. Will definitely return in the future.Susan S.
Jenn and Matt were extremely helpful. Last year we had a bad experience at another locaiton where the truck we booked was not available. This year at Columbia Self Storage Hamburg, NJ they made sure that we had the truck on our scheduled dates. Exceptional customer service. Would definitely book with them in the future.Susan S.
Customer did not leave a comment.Douglas B.
It's all good. Thank you.
Horrible horrible service. First was told there was a computer glitch that caused us to a different location where there wasn't a truck that I reserved. Spoken to a customer service representative not sure the name but was extremely unprofessional and rude to me. Spoke to a Lance who was polite and very helpful. He found us another location a smaller truck unfortunately but was available which we went to. While there trying to fox our reservation we spoke to a Michelle who put me on hold for over half an hour and we never heard from her just stayed on hold. Then we spoke to an Amy who transferred us right back to the main menu which was all closeJason F.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.CHARLENE I.
Customer did not leave a comment.Javier O.
Customer did not leave a comment.Laura W.
Everything went smoothly, and the staff was pleasant and knowledgeable, keep up the good work!Brandon C.
Customer did not leave a comment.Lisa P.
Our agent, Matt, was wonderful!Jaqueline B.
Customer did not leave a comment.Tom R.
This location when I selected it showed it could be a self serve location. When I got there it took an hour to figure out how to get the keys because the place was not open and there was no clear direction given. I had to wait on hold for 20 minutes to speak with a representative to help me figure out how to get the truck. Certainly did not make it easy at all and then wasted an hour of my time to start packing up the truck and vehicles.Noelle S.
Customer did not leave a comment.Doreen J.
Customer did not leave a comment.diane S.
Took 20 minutes to pick up uhaul using online pick up even after being pre-registered. This was after the 40 minute drive one way to pick up!Sabrina B.
One of the tires was bald on the trailer.chuck W.
I reserved the truck on the website which didn't clearly explain that the U-haul location I chose as my preferred place of pick up was not definite and that it would be changed to another location albeit nearby.Douglas P B.
Customer did not leave a comment.Wilson C.
Customer did not leave a comment.Jillian K.
You guys are doing good service. We appreciate, I have not thing complaining. Thank you.Elizabeth B.
We love this place and use them all the time! Matt is super friendly!COLLEEN B.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.diane D.
Our 20' truck was received unswept and unclean with a hand truck still in the back of the vehicle unbeknownst to the representative at Uhaul. We received our contract and paperwork trusted that the mileage put down on the paperwork by Uhaul was correct. Did a local move a couple of trips back-and-forth and calculated out mileage with google maps as we went. No way we went over even 75 miles. We even rounded up and Google mapped our trips locally back-and forth with no trip more than 9 miles each way. Returned vehicle after hours placed key in key drop. Checked mileage on the vehicle at the end and noticed immediately there has to be some kind of a mistake. Vehicle is showing that we drove over 170 miles. Absolutely no way this is correct. Called representative in morning and they would not hear us out only stating this is what the vehicle shows we drove. Made the mistake of trusting this representative at the time of rental and not checking the speedometer ourselves at the start of our rental. Would think that U-Haul would have some inkling that there was a problem here knowing this was a local move and at the time they presented us with the vehicle they were surprised that it was not even swept and that there was still a handtruck in the back. This shows me there was probably a problem with the check out of the last renter. I would think that U-Haul would have some inkling that there was a problem here knowing this was a local move and at the time they presented us with the vehicle they were surprised themselves that it was not even swept and that there was still a handtruck in the back saying to me there was some negligence in how this truck was. He led before our rental. Some understanding or accommodation should have been made to us. This was an absolute error in mileage recording on Uhals paperwork. Extremely frustrated and angry at the extreme amount of extra money we have to pay when we know we did not drive this mileage, there is no way we drove over 170 miles on our local move as was stated. Extremely disappointed with this U-Haul experience!Sharon L.