Customer Reviews for Colorado Springs Self Storage South
(Distribuidor de U-Haul del vecindario)

303 comentarios

1625 Lashelle Way   Colorado Springs, CO 80906
(head to Fort Carson Gate 4 turn right on to B street turn right on Lashelle)

(719) 632-2852

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4 p. m.
  • Sab.: 9:30 a. m. - 1:30 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 632-2852

1625 Lashelle Way
Colorado Springs, CO 80906
(head to Fort Carson Gate 4 turn right on to B street turn right on Lashelle)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 4 p. m.
  • Sab.: 9:30 a. m. - 1:30 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky D.  |  Overall Experience 
Clasificación:
1.0

Truck was dirty. Trailer tires not in good shape and not filled to the proper PSI resulting in a blow out.

Christopher A. 
Clasificación:
1.0

El cliente no dejó un comentario.

doyle K. 
Clasificación:
5.0

The gentle man I dealt with was always very accommodating.

Tina S.  |  Overall Experience 
Clasificación:
1.0

First time renting a uhaul was unaware if procedue and was not explained..

Christa H. 
Clasificación:
5.0

Great place! Safe and clean. Also the staff was very friendly and helpful with all my needs! I'd stay with you guys but unfortunately I've moved out of the area.

Jacob M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROOSEVELT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Everyone I spoke with there was super helpful and nice.

jayna w.  |  Overall Experience 
Clasificación:
5.0

Sorry I didn't let you know I was moving out. It was kind of last minute. Gracias.

hunter d.  |  Overall Experience 
Clasificación:
5.0

Everything was outstanding

DARRELL F. 
Clasificación:
5.0

There is a posting in the lobby that clearly states Military discounts are offered but UHaul has refused to honor it. John Garza 240-426-3021

katie G. 
Clasificación:
3.0

dropped mover off at 8:45 and the business was still closed!

NATALIN A. 
Clasificación:
5.0

Servicio al cliente de excelencia. Fast and efficient. Had a great experience.

SHANON S. 
Clasificación:
4.0

Everybody was friendly and knowledgeable.

Larry P. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE H. 
Clasificación:
5.0

The staff at this location provided excellent customer service!!!! They made sure I was well informed.

thomas M. 
Clasificación:
5.0

Great storage center! Nick, the gentleman in the office most of the time, is so great. Any time I have a question he's always super knowledgeable and able to help me out very quickly. He's also incredibly nice, always saying hi when he sees me going in or out. Overall great location being that I live in Fort Carson, super convenient for me.

Josh P.  |  Overall Experience 
Clasificación:
4.0

The headlights were so dim it's hard to see at night. Should take a look at them.

randy N. 
Clasificación:
5.0

Nothing really . I do apologize though about making a mistake i dropped the keys way too early so i didn't have the picture of the mileage i also stated it on my rental paperworks (first timer) . But yeah really helpful and i appreciate what you are doing.

DANIEL ALBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cesar b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

moises S. 
Clasificación:
5.0

Drop off location was good however you can tell the drop off call center was very disrespectful and unwilling to help. I am very disappointed in the company and the manager team at the call center

MICHAELJ F. 
Clasificación:
5.0

Nick was very thorough with our check out and gave us great advice. Was a good experience!

Eric S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
5.0

I've given you the most negative review that I possibly can because of the manner in which you decided to increase my fees by more than 40%. So I went to another facility that was more sensitive to my financial situation

david n.  |  Overall Experience 
Clasificación:
5.0

Folks, The Manager or Lead Guy there Named "Nick" has been Exceptional throughout my rental period of approximately 17 months. Very Professional, and what I believe is that Nick is certainly A Cut Above his Peers. Great individual as you can tell that I was very Impressed with his Charater traits. Facility is always exceptionally clean and well organized. Certainly, you have earned my recommendation for future customers! Respectfully, Steve C.

Steve C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase D. 
Clasificación:
5.0

Treated like a Rock Star.

Adalberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSANTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toyshawna W. 
Clasificación:
4.0

Provide an option to purchase locks for the trucks units, or at least information customer when they pick up a truck to bring a lock, would help people looking to load and move. Rather then going to a store to purchase a lock and leave tbe unit unlocked.

PATRICIA A. 
Clasificación:
5.0

Recommend truck sizes depending on the bedroom of current house being packed up. For example I had a 4 bedroom house and thought I could pack it all up in a 20 ft truck but what I really needed was the 26 ft truck for 4-5 bedroom.

Kenny P. 
Clasificación:
5.0

Mileage rates are too high!!!

Gilbert B. 
Clasificación:
5.0

Very quick and friendly service.

TAMRA N. 
Clasificación:
5.0

Give the man in the office a promotion. Outstanding service

ETHAN G. 
Clasificación:
5.0

Nick goes above and beyond to help customers. He had amazing customer service from start to finish. If I ever have to store my things, I would go back here because of him! You get the BEST service here. Don't bother checking any other place out!

Star A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDD L. 
Clasificación:
3.0

El cliente no dejó un comentario.

austyn M. 
Clasificación:
5.0

Exceptional customer service

ANDRELL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Thank you you guys were like family to me

RODNEY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimball E. 
Clasificación:
5.0

My storage unit was broken into last year? Motorcycle parts missing.

CHARLES C.  |  Overall Experience 
Clasificación:
5.0

StAff was the absolute best!!!

Mary B.  |  Overall Experience 
Clasificación:
5.0

Great owner and staff! Always super friendly and could help answer questions. The facility is secure with an electric gate and cameras. The units themselves are clean and put together well - my unit had a light too which I thought was a nice touch. Overall, recommend to anyone. It is also right next to base for easy access.

Greta W.  |  Overall Experience 
Clasificación:
5.0

Rick was super friendly and helpful. Solved a severe problem for us when we got zero notice from the Uhaul HQs online reservations system. Rick worked through it and was great. Also, when we arrived at our destination in Colorado Springs, our point of contact for Uhaul, Nick, was also super helpful and customer service professional. Very impressed.

AARON EARL M. 
Clasificación:
5.0

If I need a storage facility I know exactly where to go! Access is easily accessible and convenient. The people are also very helpful and friendly 

tyron s.  |  Overall Experience 
Clasificación:
5.0

Nick was awesome! He was super friendly and personable and willing to help. I appreciate his help!

Alyssa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVINGLEROY B. 
Clasificación:
5.0

Broken passenger side mirror

Janielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK B. 
Clasificación:
3.0

Don't like the self-serve check in - not as intuitive as dealing with a real, live person

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

Great service, would look no further for a storage facility.

Andrea S.  |  Overall Experience 
Clasificación:
5.0

Eliminate the auto check-in process

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL M. 
Clasificación:
5.0

Great place to work with.

Noah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M.  |  Overall Experience 
Clasificación:
5.0

Nick is so great! Very personable, helpful, and knowledgeable.

Kellee H. 
Clasificación:
5.0

The absolute best customer service hands down! The guy that works there is so helpful and very friendly.

Jeff M.  |  Overall Experience 
Clasificación:
5.0

Nick was extremely professional and easy to talk to. If I need to rent a U Haul again I will definitely use this location to give Nick my business.

ERIC STEVEN W. 
Clasificación:
3.0

The trailer lights did not work on pickup, and there were no other trailers available. When I troubleshot and found that the issue was the bulb and not wiring related, I swapped the running light and brake/signal light and then everything worked. The worker seemed to not really care that the lights were inoperable.

Nikolaus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

I’ll use for future storage needs.

MIKE M.  |  Overall Experience 
Clasificación:
5.0

Sin depósito

Tad B. 
Clasificación:
4.0

Friendly staff. Very helpful in getting the trailer backed in at the return location.

STANLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Keep it up. Great staff and easy to work with able to get truck and get moving quickly.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATINA M. 
Clasificación:
5.0

Nick was extremely helpful, professional, knowledgeable, and overall great person. I would definitely recommend this location because of the service he provided each and every time I visited the location.

Mary R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICM L. 
Clasificación:
5.0

Nothing, it was very quick and easy.

Daniel H. 
Clasificación:
3.0

Trailer was mad at location I had scheduled for pickup. Without notice they sent me across town. I've use this location for years but understand it was out of their control because of lack of inventory. If you reserve a trailer at a given location I would assume that it should be available-not good

Richard G. 
Clasificación:
5.0

Management very accommodating and a pleasure to work with

Meagan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha G. 
Clasificación:
5.0

The customer service was great. The sales person was very friendly and knowledgeable. If you could hire that person to run all your locations that would greatly improve customer service with UHAUL.

TERESA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marche S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo P. 
Clasificación:
4.0

Nothing.

Wardell P. 
Clasificación:
5.0

Thanks for the great and friendly service!

Daniel B. 
Clasificación:
5.0

Great experience

Nathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiram V. 
Clasificación:
5.0

Nothing really. Doing a wonderful job

Alexuis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
3.0

Well, the app could be a little easier to use.

Joseph E. 
Clasificación:
5.0

Nothing they treated like a regular costumer that often uses their service Very fast service , friendly

WILFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA L. 
Clasificación:
4.0

Attendant was very helpful in directing us where to drop the trailer

GREGORY G. 
Clasificación:
5.0

Nick is always very helpful. Thanks for the great service.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene G. 
Clasificación:
3.0

N/a

EDUARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL S. 
Clasificación:
5.0

Nick was awesome. Came in clutch when i had an issue with my personal vehicle. Huge help. Definitely be going back there

JACOB L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

U-Haul really needs to put a way to lock trailers to vehicles. It's good that the trailer itself locks but all someone has to do is pull it off the vehicle and take it with all if your stuff. My husband could easily pick the smaller trailer up and put it on my vehicle while full. My cousin and myself did the same thing with it full on the way back (and we aren't very big women).

Jacqueline B. 
Clasificación:
3.0

I spent 30-40 minutes cleaning-up the trailer's interior. It had a puncture in the front exterior wall which created a slight break inside allowing water/moisture to ingress. The exterior puncture appeared to have been caused by a previous renter from backing-up with the trailer allowing their bumper to collide with the trailer. When picking-up the trailer, I even pointed it out on the outside and inside to the rental person - he just marked it with some "previous damage" stickies. I put on some duck tape on the outside to prevent water/moisture from getting in (anticipating rain).

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abrea J. 
Clasificación:
5.0

The service was one of the best and very helpful

PAUL G. 
Clasificación:
5.0

Friendly, helpful service! Thank you!

BARBARA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY D. 
Clasificación:
2.0

The car carrier we contracted for wasn't there when we arrived. We were told it was never in the springs and was always in Florida. They found us a different trailer but it was 20 minutes further away from our house. We were told we had to specifically use this uhaul center because it was the only place in town that could rent car carriers. As it turns out, we rented the car carrier from a self storage facility, just like the one less than a mile from my house that I was told I couldn't use.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

The guy who opened the gate for us was so friendly! Nice to see people who like their jobs.

Jessica C. 
Clasificación:
5.0

Nick was awesome! He was very helpful and the return of the equipment was painless!!

Brandon P. 
Clasificación:
5.0

This vendor was excellent. However, UHaul changed my pick-up location to this one, even though the website had said it was available closer. I was not able to keep my originally chosen location that I had booked, and therefore ended up paying more in mileage than I would have. When I called UHaul, they refused to discount or refund the difference in mileage price that resulted from this change.

Brandy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeShanda F. 
Clasificación:
4.0

The personal contact at U-Haul is excellent. Friendly, helpful and informative. Covid 19 measures are being taken and customer safety is evident. Setting up an account and navigating the verification, check in, and picking up a vehicle by smart phone seems a little cumbersome, though I am not a tech savvy person.

Stan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
5.0

The guy who gave me the uhaul was extremely friendly.

brandon R. 
Clasificación:
5.0

Awesome guy helped me very well. Thanks bud!

Roberto M. 
Clasificación:
5.0

Gracias

Joel H. | Reservación
Clasificación:
5.0

Easy check in! The woman in the office was very nice. I love the drive up units!

Marion S. | Reservación
Clasificación:
3.0

I have not checked in.

Marion S. | Reservación
Clasificación:
5.0

Very good personal

Gilberto V. | Reservación
Clasificación:
2.0

Really wasn't happy that my military discount that was promised for the duration of my contract, wasn't honored.

OLUWATOBI O.  |  Overall Experience 
Clasificación:
5.0

I called to make sure our account was in good standing. The office said yes, we drove over 100 miles only to find out that we were locked out. Had to call a locksmith to break the red lock ($100+)!!

lucia o.  |  Overall Experience 
Clasificación:
5.0

Easy set-up and move in.

Jared S. | Reservación
Clasificación:
5.0

I did not move into the storage unit, however the online reservation process was very helpful

Anquanda W. | Reservación
Clasificación:
4.0

Angelina is awesome and so helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very helpful and easy to work with. I`m very comfortable storing my property here.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great service

Privacy R.  |  First Impressions 
Clasificación:
4.0

The customer service was great, the facilities are also well maintained, and the security cameras provide peace of mind. The unit did smell musty, but it is an outdoor access unit so it is expected.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Caretaker is awesome she was able to help us to make an adjustment. Facility and space are both clean and well kept.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Caretaker was wonderful and was able to make an adjustment we needed. Facility and storage space were both clean and well maintained.

KRISTEL H.  |  First Impressions 
Clasificación:
4.0

I Had to change facilities due to location being too far from where the company is relocating me. The receptionist that answered my call was promt and very professional.

Privacy R.  |  First Impressions 
Clasificación:
5.0

will reschedule

Privacy R.  |  First Impressions 
Clasificación:
5.0

Called the Manager and let them know I was not able to use their services due to plan and date changes. She was very nice and easy to work with.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Not able to use this storage unit. Moving plans and dates changed. Will not use the unit. Called and cancelled the request. Manager were very courteous and professional!

Privacy R.  |  First Impressions 
Clasificación:
2.0

I do not like that I paid 45 dollars on the 27 and then have to turn around and pay the full 55 by the first that is crazy. What I paid yesterday should be what my first full month of rent is.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very polite helpful guy at the desk, perfect location, secure facility.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Really nice helpful man at the front desk, easy to get to location right off the highway, secure facility.

Privacy R.  |  First Impressions 
Clasificación:
5.0

We just started using this storage center, but so far the customer service has been excellent. The facility is clean and there are cameras all over to help ensure safety.

Privacy R.  |  First Impressions 
Clasificación:
4.0

No complaints. Quick, easy check-in, friendly staff. Secure facility is clean and well maintained.

BRIAN F.  |  First Impressions 
Clasificación:
4.0

Very helpful and professional

TIFFANY S.  |  First Impressions 
Clasificación:
4.0

Great customer service.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I tried by voicemail and email several times to cancel this 2weeks ago or more. I don`t need it. No one ever replied. It better not show up on my credit card.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The facility was great and the customer service was good.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Prompt, friendly and knowledge service of what we might need based on our load..

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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