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Dawn B
Customer Reviews for Hometown Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called and she was kinda rude but it's ok and I just dropped it off and put keys and paper in the boxes and a guy came outta nowhere and asked me what did I drop off and where I put the key, overall small town run but not bad , I'm happy 😊
Kayla HI live in Canada, never rented from uhaul, and this person has been using my email address.
Steven OService was great and easy. Just wish they had dollies or made known before renting the uhal so if it is needed can find other arrangements.
Mary WPlease give the dealer some windex to clean the inside windows! Other than that it was a great experience.
Robert BDropped into a box / unsure on security
Matthew HPeople who rent your uhauls aren't the most customer friendly people
William WOriginal reservation was for uhaul in Clarksville Tennessee, when arrived to pick up was told there was nothing available
Beverly GDropped the Uhaul off when they were closed. There was a mailbox to drop the key in, but it was not secure.
Kristopher CNothing
Shelly VNo drop box for keys. Have to come back tomorrow when business is open to drop keys off
Sean MGet rid of this location! The men are rude, no blankets and he wouldn’t give us the dolly. Said he did we drove 40 miles to destination and no dolly. Had to drive back before they closed at 12 to get it and then they didn’t want to let us have it, cause they only had 1. I was going to move my mother home from Florida, but I’ll hire movers cause Uhaul is not the answer. No blankets. Why don’t y’all tell the customer before we come and get it and there isn’t any. BAD BUSINESS
Audra RBetter check in. Great service on hooking up, check in/out!
Greg BThe worker, I think he goes by Tank, was rude on the phone and when I got to location I couldn’t get the truck. After calling UHaul directly we worked out the details and I got the truck. Opened the back discovered he had not put the furniture pads or dolly in the truck. Sent my daughter to pick up Friday morning and he wasn’t open when posted. She finally got him to respond to phone calls and he was very rude to her. They didn’t have enough pads to fulfill my order. Very rough rental. Truck had STRONG gas smell.
LEISA HI have to be honest. I've rented U-Haul equipment from different places, but at this location I became very frustrated, the vibe in this shop is never calming, plus I don't appreciate the person running it or responsible for the equipment. From other that have done business there, how is he still operating? The trailer I rented was cleaner after I returned it before I picked it up. Plus when I checked out the equipment the gentleman in charge would not listen to my expectation, or story he just goes ahead and charges my card for the equipment does not even give me the courtesy of explaining. So in short, I will not rent there again, I'll drive 10 or 30 miles just to rent if it means never to do business there again.
Vincent VEverything was easy - from making the reservation online to the pickup to the drop off. Trailer (6 x 12) pulled and tracked nicely.
Daniel KDidn’t have the equipment I ordered and paid for. Fuel was almost empty and I got charged for it.
Kristen CGreat people and great service. Thank you!
Jason WGreat people to work with
Gary RThe windshield was filled with bugs being splattered that I had to stop at the 1st place to clean some of the bugs off, so I could see the road Otherwise the truck was clean.
Harold CRude made us wait over twenty minutes while several of them worked in a car there . Very unwelcome feeling stares and looks from all the mechanics workers at this location truck parked down the street . Everything difficult and unprofessional about this location . I was overcharged for the $28.00 insurance package on the truck after I told him I didn’t want it. I was not given a paper printed contract so I didn’t notice the charge until later . They refused to take it off the bill . I would like the $ 28.00 refund please.
Gregory WThe wait was too long to get the trailer. His shop issues prevented him from giving me the trailer for more than an hour.
Mark ANa
Robert KExcellent staff, knowledgeable and friendly let everyone know to see them for a rental.
Michael AEverything was great. THANK YOU
Frances S