Very helpful
Thayne J
Customer Reviews for Colonial Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We returned the uhaul on a Sunday. The facility wasn't open.
Michael AAppreciate you guys!
Dedra ZEverything went Good. No Problem with the Trailer. Handling was awesome. Pulled nice. Thanks again Steve
Steve BReturn after hours
Kathy KGreat experience
Jami GI DROPPED OF WHEN THIS LOCATION WAS CLOSED, THEY CALLED ME THEIR NEXT BUSINESS DAY LETTING ME KNOW I LEFT SOMETHING IN THE TRAILER AND ARE HOLDING THE ITEMS UNTIL I CAN PICK UP. VERY GREAT PEOPLE TO WORK WITH. DEFINATELY RECOMMEND
desi vApp wouldn't allow me to take pictures of return.
JOHN KI dropped off the U-Haul after hours and used the key drop box so I don't have much to say on this specific location.
Ann SClean the interior.
Michelle FThe gal on duty was pleasant enough but after hearing of my dangerous journey made no attempt seek any recompense on my behalf. As she said; I cant give you a refund anyway" Well why not? (see previous related story). I had left a small square of cardboard in the trailer literally the size of an envelope, to which she mumbled something about 'having to sweep the trailer out' .
paul gI Have to drive an hour and a half to pick up my vehicle, which was kind of Convenient for me, but the people there were very kind and caring
KRISTINE CFriendly, professional. No complaints. 👍
STEPHEN OThe guy at my pickup location was great and very helpful.
Justin LTruck had a problem with going into "Tow/Haul" mode when the ignition was started. This was not supposed to happen. The truck could only be driven after the "Tow/Haul" was deactivated. This was reported at the time of drop off.
John CNothing it was all great
Dawn TFriendly staff, helpful, nothing but great service!! I recommend this place whole heartedly.
Kathleen HDecide where to pick up and deliver trucks
Richard RYou can only polish a turd so much. The truck was flat wore out. 113,000 miles of hard work and the truck barely made it for our move. I’m guessing the Bidenflation and the Fauchi supply chain collapse has a lot to do with the equipment age in fleet but still. You can do a better job.
William MI dropped off the rental after hours thus why I didn’t interact with the personnel
Jose BNot much to do. It worked out fine.
Betsy AI needed a rental truck right away and this location had what I needed.
MYRON MMissing appliance pads as well as the appliance dolly I paid to rent.
Jayson KWe had to drive almost 60 miles from our home and loading area to pick up this truck. They gave us another day and 60 miles but no allotment for gas wasted and time wasted picking up a truck we had reserved almost a month prior. Very unsatisfied when we lived in the Fargo/ Moorhead area which has several U-haul locations and we reserved a long time ahead. Very stressful during a move we had set up help to accomplish and had to take extra time to go pick up truck 50+ miles from us. Guess I would think twice before choosing U-Haul again
linda sAndroid app would not allow for speedometer picture to be uploaded. I needed to use the web app.
Michael WNothing really. Everything went smoothly
Kayleena BNot improve but continue - they were so helpful in adjusting what we really needed to use instead of what we originally booked - a truly pleasurable experience on a stressful day!
wayne BLot was very icy. Had to cross a large ice patch to return keys
Stephen LBest uhaul location around. Have used many times and will use again!!
Jeremy HShould make instructions more clear where key placement is, wasn’t in back of van like instructions said. Maybe just have a little note somewhere about light pole as it’s very hard to see in the dark! (especially in winter! Burr!)
Cierra TPhone instructions said keys would be on back of truck but i had to go find a lockbox on a random pole.
Terrence WOverall my experience was great with uhaul. I would do business again with them.
SHANNON LI could not get the trailer at the location that I had reserved. Had to drive an hour to get the trailer instead of getting the trailer in my area.
Beth GGreat Service thank you
JAMES FThe person who helped me check out the car dolly was arrogant and condescending. He did not let me speak when I tried to let him know U-Haul said it would be a in town rental not a one way rental. He treated me almost as if I was a 2 yr old. I Will not recommend this U-Haul location to any of my friends and or my colleagues.
DENNIS HStaff were very friendly and helpful in assisting in attaching the tow dolly to my vehicle and securing the vehicle in tow.
Jeffrey BRented for 3 days, done in 2, hope I get the 2 day rate.
CRAIG WPicked up the U-Haul truck at 2pm, was given 24 hours for usage, but was to to have it returned by 1pm.
Pitch SThat is super Duper job helping us
Normalinda MWarned at check in about charge for gas level but worker didn't fill the gas after they charged the last person, charging them and me for that portion of missing gas.
JAMES CMake sure your equipment is ready for the road cuz all the lug nuts were loose
James WLooked online it said the location was open until 2 o’clock that day got there by 2 o’clock to drop it off early and the location was already closed had to put keys in the lock box. Don’t like that because anything could happen to the truck after I drop it off, like to talk to a person
DANA RHad to drive 52 miles to get truck. was most disappointed having to do this. was not planning on having to drive to get one since there are multiple places in Fargo, this place was fine. truck had dried dirt on the floor on drivers side and dried dirt in the truck.
Scott WWe did a self drop via text / online return so we had no human interaction. But we did love the fact that we could just pull the trailer onto the property and park = no backing up into a parking space!! BONUS!!
richard KGreat customer service. Friendly and extremely helpful.
Craig CThe rental process is too complicated these days. Not everyone is a wiz on a smart phone. You used to show up and sign a contract and you were gone in 10 minutes. Now between the computer and phone hassle it can take 30 minutes to pick up a trailer. The people renting out the units need more training with the system or U-Haul needs to simplify it. I have been looking into buying my own trailer over the frustration of the current rental process. Thank, Larry
LARRY AThe truck was in horrible condition to go 1600 miles. Passenger window hard to use, didn't shift good. No power. A/C didn't get that cold.
TAWNYA C