Customer Reviews for Colonial Auto Services
(U-Haul Neighborhood Dealer)

115 reviews

13200 Old Marlboro Pike   Upper Marlboro, MD 20772

(301) 298-5262

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(301) 298-5262

13200 Old Marlboro Pike
Upper Marlboro, MD 20772

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great

DENNIE PETERSON 
Rating:
5.0

Customer did not leave a comment.

Antonio Gibbs 
Rating:
5.0

Customer did not leave a comment.

Eric Douglas 
Rating:
5.0

Customer did not leave a comment.

Danielle Bonaparte 
Rating:
1.0

I was charged about $120 dollars for using a 10 footer about from 11.15 a.m to 4.50 pm. The mileage of the truck was 1511 and I returned at 1578. I used 67 miles. I was charged for much more than I used it. My phone is 774 460 2324. I can explain to you more.

STEVE GABRIEL 
Rating:
4.0

Customer did not leave a comment.

Mark Howard 
Rating:
5.0

Customer did not leave a comment.

Dwayne Garrett 
Rating:
4.0

Customer did not leave a comment.

yolanda mcclinton 
Rating:
5.0

We were very pleased with the customer service. We especially appreciated the customer service and the fact that they answer their phone since time was of the essence for us. We discovered after dropping off the U-Haul after hours, that we left our personal keys behind. We contacted them as soon as they opened the next morning and they immediately went out to the U-Haul to check for our keys, found them and held them until we could pick it up later that evening. This location was ideal for us because it’s close to the highway and a gas station.

Jacqueline Somerville 
Rating:
5.0

Great customer service.

Malissa Holley 
Rating:
3.0

The truck was disgusting. It smelled bad and I immediately used Lysol wipes to wipe things down and you clearly tell the truck hadn't been cleaned in months with is not a good look in today's COVID era. The driver's seat did not move forward due to the bar under the seat being broken and the arm rest was missing. Additionally, the check engine light was on and it only had one headlight!! Never AGAIN!!

Shirley Payen 
Rating:
4.0

Customer did not leave a comment.

Jacob White 
Rating:
5.0

This is a very convenient location for, and the lady at the counter was very helpful.

Anthony Thomas 
Rating:
5.0

Customer did not leave a comment.

SHAONTAE CANNADAY 
Rating:
3.0

Customer did not leave a comment.

WAYNE BUTLER 
Rating:
5.0

Everything went well. Great customer service. Thank you.

Jeffery Clay 
Rating:
5.0

Customer did not leave a comment.

LYNESHIA WOODLAND 
Rating:
5.0

The rep was very helpful in confirming my online order and completing it inside the store. We verified the mileage etc and I was on my way in no time.

Kisha Williams 
Rating:
4.0

Be clear where the safety box is located

Tonya Johnson 
Rating:
5.0

Customer did not leave a comment.

OLUWAKEMI OLUWATOYE 
Rating:
5.0

Customer did not leave a comment.

RICHARD BAKER 
Rating:
5.0

U doing good. It was easy to drop the keys when I got back.

OLUWAKEMI OLUWATOYE 
Rating:
5.0

The van was dirty it was HORRIBLE…..

Terrolyn Ali 
Rating:
5.0

The entire staff is so nice and helpful.

Terrolyn Ali 
Rating:
5.0

Customer did not leave a comment.

Terrolyn Ali 
Rating:
3.0

Customer did not leave a comment.

Spencer Wilcox 
Rating:
1.0

bogus charges saying truck was not clean, filing complain with better business bureau and credit card company

Jay Perera 
Rating:
5.0

every thing was good thanks

Marqueetah Davis 
Rating:
3.0

Take less time to complete the approval for contactless check in.

Tynee Dickens 
Rating:
5.0

All is in order. Kudos

OLUWAKEMI OLUWATOYE 
Rating:
4.0

Customer did not leave a comment.

James Coogan 
Rating:
3.0

No one was there to receive the truck on Sunday by 11am so I cannot rate this any further.

Deidre Blackmore 
Rating:
5.0

Staff was smiling,and very courteous

BARTH SMITH 
Rating:
3.0

Customer did not leave a comment.

Wesley Tankson 
Rating:
5.0

Customer did not leave a comment.

JOYCE TYER 
Rating:
3.0

Customer did not leave a comment.

john mitchell 
Rating:
4.0

Customer did not leave a comment.

art small 
Rating:
5.0

Get automatic windows and put auto mile counter on dash that shows customers the miles they have driven instead of old way of counting.

Keith Parker 
Rating:
4.0

Customer did not leave a comment.

James Brame 
Rating:
3.0

When you confirm the mileage, make sure the agreement is updated because they use the mileage from the previous contract when it was returned. Normally this wouldn't be an issue, but it can cost you. For example, there is a different cost for 1 mile vs 1.1 miles even though they say there is no difference.

Lisa Carter 
Rating:
1.0

My debit card was charged two times for the estimate before I returned my truck. Then charged the actual which was less than the estimate charges after I returned the rental. I spoke with 3u haul reiterative and all they did was determined me to the next person who finally told me I had to take it up with my bank. This is totally unacceptably. I need my money back ASAP.

Kristopher Bradley 
Rating:
4.0

Customer did not leave a comment.

michael woodruff 
Rating:
4.0

Customer did not leave a comment.

Dwayne Chapman 
Rating:
5.0

Customer did not leave a comment.

Jennifer Thiele 
Rating:
5.0

Thanks very much

Sheree Michaud 
Rating:
4.0

Customer did not leave a comment.

MICHAEL WORRELLS 
Rating:
5.0

Great service

keovan oliver 
Rating:
2.0

Customer did not leave a comment.

joan'ay rhodes 
Rating:
4.0

Customer did not leave a comment.

Jarcares Washington 
Rating:
1.0

The lady there was uselesd. I told her that the truck gave me problems. All 495 miles, all she said was your balance is applied to your crédito card. She wssnr friendly, helpful or customer service driven.

MARY CARROLL 
Rating:
5.0

Customer did not leave a comment.

DEVERE PATTON 
Rating:
5.0

Customer did not leave a comment.

Ty Bennett 
Rating:
5.0

Customer did not leave a comment.

Odessia Becks 
Rating:
5.0

Customer did not leave a comment.

Julie Patton 
Rating:
4.0

ALL WENT GREAT AT THIS LOCATION

JOHN CALDWELL 
Rating:
5.0

Customer did not leave a comment.

TOMMY RANDALL 
Rating:
3.0

No reason

Curtis Gilliam 
Rating:
5.0

Everything was great

john webster 
Rating:
2.0

Returned the truck about 1 hour late. Due to unfoseen circumstances. And was charged double for the rental. Thirty nine dollars was charged twice. Which was a bit much for 1 day.

TINA MOORE 
Rating:
5.0

Good

TONIESHA SEEGARS 
Rating:
5.0

I really appreciated the courteous manner in which I was received, paperwork signed, advisement of needs, and instructions given for the truck. She was delight to deal with.

Charles kirkland 
Rating:
5.0

none

Edward Hopkins 
Rating:
5.0

Customer did not leave a comment.

Linda rose 
Rating:
5.0

Customer did not leave a comment.

WALTER POOLE 
Rating:
4.0

I dropped the vechile off over night so i had no interactions with any reps.

jason franklin 
Rating:
5.0

I would definitely rent from this location again. The agents were very helpful.

Shadana Myers 
Rating:
5.0

Wonderful customer service and late hours. Highly recommended. Will rent from them again.

Cathleen M Belmonte 
Rating:
5.0

Customer did not leave a comment.

Marlene Johnson 
Rating:
5.0

Very friendly, professional staff

Richard Romanowski 
Rating:
5.0

Customer did not leave a comment.

scott verbeeck 
Rating:
2.0

Read attached comment above.

Lorie Wilson 
Rating:
3.0

Customer did not leave a comment.

Mary Deeb 
Rating:
5.0

Excellent customer service, and great location. It was extremely easy and convenient to reserve the truck and dolly online. Truck was clean. Easy overall process. Great experience and easy after hours drop off.

Edward Allen 
Rating:
5.0

Always pleasant renting from Colonial. No hassle; fast service. Rental was a new vehicle with modern features such as the downgrade braking. I'll return to Colonial when I need a u-haul!

PAMELA LEE 
Rating:
1.0

I was transferred 3 place to get a truck although i reserved it 2 days ago. Then i was overcharged because the place I picked up 12 miles from my house.

Dean Phan 
Rating:
5.0

Customer did not leave a comment.

PATRICIA BATTLE 
Rating:
3.0

No interaction.

Veranica Jordan 
Rating:
5.0

I love this place I will be coming back!!!

AVILA AMAMOO 
Rating:
5.0

They were Great I will be Back

AVILA AMAMOO 
Rating:
3.0

Very pleasant and helpful staff. Better signage is needed - hard to identify from the road if there is not more than one truck currently parked there. People working there were polite and friendly!

Kristen Wilson 
Rating:
5.0

Customer did not leave a comment.

Shironda Jones 
Rating:
5.0

Great Service

STEPHEN WHITLOCK 
Rating:
4.0

I would only recommend this place to a friend because of the Uhaul manager at the location. At this time I can't remember her name, but I do know it started with a "J". Although I set this as my preferred location Uhaul changed my location and when I received the phone call confirmation for picking up the truck no one from the other location (7624 SE Crain HWY) told me the location had been switch. When I arrived at Colonial although the manager didn't have me in the system she contacted UHAUL corporate who still had me in the system for her location. After 2 hours of waiting (because 7624 wouldn't let me pick up the truck after they stated the day before I could pick up the truck earlier, and had stated the truck was at the location then said I could not pick up the truck early because it wasn't ready). Manager J finally got me taken care of by giving me someone else's truck who I am sure came in after me and was annoyed. This is a great location and has great staff. If I were to refer someone here I would tell to ensure that their truck is there by calling before they actually get there.

Kimberly Smith 
Rating:
5.0

Great service

STEVEN ROBINSON 
Rating:
3.0

The rental location initially said it was going to cost me 190.00 to rent a ten foot truck for four hours with a total of 30 miles. Totally outrageous when it went 120 miles with a 20foot truck the day before for less than that! The rental place finally 'discounted' me ro 50 dollars if I hadn't needed it so much, I would have walked out!

karen jackson 
Rating:
4.0

Customer did not leave a comment.

JOAN HAGLER 
Rating:
4.0

The truck was excellent as was the office service, but I needed only a cargo van, which this location does not have, so I had to rent a ten-foot truck, which bears a slightly higher rate per mile.

FRANK HOWARD 
Rating:
3.0

My entire Uhaul experience was frustrating. I'm not sure if it the problem of local offices or the entire Uhaul computer system, but i would never recommend Uhaul or use Uhaul again. After filling out my preferred pick up and drop locations online, neither of the correct locations were notified. When i called each location, they had no record of my reservation. When i finally switched my location to the correct one, they then had the wrong truck size (but kindly upgraded me for the same price). I continued to receive emails that i was expected to pick up or drop off at locations that were not what i choose (and not convenient) with language indicating that if i didn't not show i would be charged. I had to call numerous locations to deal with this discrepancy, which is very frustrating when trying to move! The colonial pick up site was friendly, but extremely slow service. I"m not sure if there was a nail already in the tire or if i somehow got one on the three mile drive to my house, but i had a flat tire by the time i loaded the truck.

KRISTIN CARBONE 
Rating:
4.0

Customer did not leave a comment.

James Lee Jr 
Rating:
5.0

The people were great & curtious

RICHARD YOUNG 
Rating:
5.0

Customer did not leave a comment.

LAFRANCE BALLARD 
Rating:
5.0

Customer did not leave a comment.

kelly matthews 
Rating:
5.0

Customer did not leave a comment.

Brent West 
Rating:
5.0

The staff was very helpful with ensuring all my needs were met with getting me on the road in a timely manner.

Tim Wolfkill 
Rating:
5.0

The clerk was attentive, helped us to complete and sign the contract, walked us to the vehicle and we were on our way. The truck ran smoothly and was very clean. I recommend U-Haul for all of your moves!!! Yvonne

YVONNE MCDOUGALL HALL 
Rating:
4.0

Slight confusion over previous damage that had been noted on the truck but all was cleared up very quickly and courteously.

Terrie Wills 
Rating:
5.0

Although I initially wanted this location, the reservation was for a location 7 miles form my moving area. They accommodated my needs at this location which was closer and saved me mileage and gas fees and they were very pleasant to work with.

DONNA RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

odessa Durham 
Rating:
5.0

Customer did not leave a comment.

shirley bradfordt 
Rating:
5.0

Customer did not leave a comment.

DELORES SMITH 
No reviews have been submitted for this location.

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