Customer Reviews for Coloma Feed & Hardware
(U-Haul Neighborhood Dealer)

180 reviews

7170 State Hwy 49 No 1   Lotus, CA 95651

(530) 622-6339

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 622-6339

7170 State Hwy 49 No 1
Lotus, CA 95651

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good job.

Martin Ceirante 
Rating:
5.0

Our only problem was that we had reserved the truck in advance to be picked up at another location but, thankfully, we were able to locate where our truck actually was 20+ miles away and were able to go and pick it up. Otherwise, no problem at all. Overall a very good experience at this location. Thank you.

Joanne Lyon 
Rating:
5.0

Customer did not leave a comment.

Robert Fargo 
Rating:
5.0

Customer did not leave a comment.

Steve Todd 
Rating:
5.0

Great service

erin magers 
Rating:
5.0

All good, best U Haul rental experience I have ever had. Personable, professional and quick.

Chuck Kight 
Rating:
5.0

Jude this location all the time…

Darin Miller 
Rating:
5.0

What a difference between the 2. Very nice and helpful people here

JEFFREY ROLLINS 
Rating:
4.0

Customer did not leave a comment.

Vicci Bartels 
Rating:
5.0

Customer did not leave a comment.

Kristen Monroe 
Rating:
5.0

Thank you 🙏👍 you're always good to me and helpful. Sydney and Mark ❣️

Sydney Limbo 
Rating:
5.0

Not a thing at all.

Mark Bottiani 
Rating:
5.0

Customer did not leave a comment.

james caldwell 
Rating:
5.0

Customer did not leave a comment.

John DAgostini 
Rating:
5.0

Customer did not leave a comment.

Tom Vannoord 
Rating:
5.0

Everyone at Coloma feed store is helpful and friendly. Also the uhaul staff online and phone customer service. Outstanding. I needed to extend my rental 2 times and I received the best service and support. Thank you all.

Andrew Hudson 
Rating:
4.0

Customer did not leave a comment.

Ann Johnson 
Rating:
5.0

Customer did not leave a comment.

Raiford Henry 
Rating:
5.0

Great service picking up and dropping off...thx

michael taylor 
Rating:
3.0

I had to go again a long distance to turn in when there was a location less than a mile away It took both times 1/2 hr plus The trucks and service was excellent at both the pick up and drop location were terrible as far as distance .

Steve Annen 
Rating:
5.0

They were awesome very friendly,helpful andHelped me understand how come I was paying so much. They

Christine Williams 
Rating:
5.0

Fast hassle free drop off.

Keith Hacker 
Rating:
5.0

Excellent customer service and location.

melissa vargas 
Rating:
4.0

Customer did not leave a comment.

Matt Baker 
Rating:
5.0

Customer did not leave a comment.

Steve Depue 
Rating:
3.0

The gas was not full when I picked it up. If this was the case, then I wouldn’t have spent so much when I filled the truck before dropping it off. Also, the U-Haul app was having a lot of technical issues with the mobile check in.

Lucas Giroux 
Rating:
5.0

Equipment and Location were great.. However i had to start and complete the entire reservation process myself over the phone,, After i spoke directly with the Rental Business site staf on location.. cost me over an hour of My time.. How should i Bill Uhaul for this,, or be Reimbursed for my Time and Labor??.. Perhaps a better computer system.. i would like a Credit or some Compensation,, as My time is money too:(

Jeffrey Barcal 
Rating:
3.0

Customer did not leave a comment.

Stan burke 
Rating:
5.0

Fast and friendly

Tyron Frazier 
Rating:
2.0

Get an updated computer system

Lawrence Silva 
Rating:
2.0

Their computers are always a pain in picking up or dropping off... But I still go because they are close to me.. and zero choices close by me..

Darin Miller 
Rating:
2.0

The employee was not helpfull at. I did most of the hookup myself. The employee was busy loading pallets on someone's pickup

Tom Fix 
Rating:
3.0

I was sent from Roseville Ca. to pick up this Car tow dolly. A 1 Hr. Drive one way. There was no sign by this remote area store and passed the place. It is located before the towns of Colusa and before Lotus, with both of these towns about a mile from this store. The folks there were very nice and helpful.. It would have been nice to have been given a map, since I had not GPS or directions. A nice sign Uhaul out front of the store would have been nice too.

David Wheeler 
Rating:
5.0

Customer did not leave a comment.

Brad Turner 
Rating:
5.0

Customer did not leave a comment.

Charles Schultz 
Rating:
3.0

Customer did not leave a comment.

Sara James 
Rating:
5.0

Customer did not leave a comment.

terry whitney 
Rating:
5.0

The custermer service and rental was great but today I noticed extra charges on my account. I called Coloma feed and was told that uhaul had over charged me and they would get back to me. Hopefully this will be taken care of by end of day.

CORY CROW 
Rating:
2.0

It’s a Hardware and feed store. Staff was not trained well on Uhaul rentals.

Kevin Mccartney 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MORALES 
Rating:
4.0

Employees were very helpful

KELLEY SMITH 
Rating:
5.0

Very friendly.

MICHAEL TAYLOR 
Rating:
4.0

Call me back about my claim.

BRADLEY BEDELL 
Rating:
5.0

Customer did not leave a comment.

ron voss 
Rating:
5.0

Great service. Great people. Not the first time I have rented from here, and I would return here every time I needed to rent another trailer.

Ray Hernandez 
Rating:
3.0

I made my reservation well in advance to pick up the truck at a specific location much closer to me. The day before my move Uhaul informed me there was no truck for me at that location and I'd have to drive twice the distance to another location. I asked for compensation then for the extra gas I'd have to purchase but Uhaul would not extend me that courtesy, even though it was them who failed to meet my needs. Very disappointed in Uhauls lousy effort to provide reliable service.

lisa odabashian 
Rating:
5.0

Everything went quick and smooth

Robert Cairns 
Rating:
2.0

Auto transport Trailer did not have tie down safety chain on rear of trailer. Very happy with Coloma Feed & Hardware but Disappointed with U-haul corp office after young man called and informed what happen. I showed up late and was charged the extra day. I Connected the trailer after paying for it and Disconnect a Trailer and waited because of the customers in line before me, which was the extra time I was late. I would like my $54.95 paid back to me.

thomas wood 
Rating:
1.0

I told the Feed Store clerk that I was taking it one way and dropping it in Woodland, CA. She never told me that I had to return it to her location. I ended up paying for an extra 5 days until U-Haul contacted me and wanted to know where the trailer was located.

David Wolf 
Rating:
5.0

The return was a hassle since I had to do steps online which would not work and the office staff had to call uhaul for help checking the truck back in because the app would not work.

Eric Sell 
Rating:
5.0

Easy, friendly and hassle free! Highly recommend

Bill Fetterhoff 
Rating:
5.0

Customer did not leave a comment.

Alejandro Leguizamo 
Rating:
5.0

Customer did not leave a comment.

Ken Mindoro 
Rating:
5.0

Very nice people who took the time to explain.everything

Rene Conriquez 
Rating:
5.0

Very nice location, professional people and would recommend this location to friends and family.

Hugh Simmons 
Rating:
5.0

Absolutely nothing, great family owned business, tire had a flat. I didn't have time to get it back to west Sac. location by the time I had dealt with it. So I went to my local uhaul because the phone number on my receipt said number was not in order. Coloma feed is amazing!

Collin Wright 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Rodriguez 
Rating:
3.0

Customer did not leave a comment.

David Hughes 
Rating:
4.0

Customer did not leave a comment.

Valens Venezio 
Rating:
5.0

This is a very cute hardware and feed store with everything you need for pets and home. Easy to find and rent from.

Susan Caamano 
Rating:
2.0

Trailer with busted light was the only one availability for pick up and the attendant simply said he would report it. Not ok to have damaged towing dolly when I already had to drive 40 miles to pick up. Also U-Haul system was down making it complicated to check out this station is so remote they do not have wireless service of any kind so it was impossible to validate the status of the trailer before leaving as is customary.

CARISSA BUENALUZ 
Rating:
1.0

Reservations don't know squat about location or try to help when they sent me 50 miles away from Sacramento to a small town in the mountains to pick up the equipment. Total bullcrap experience. Only good part was the reps at both locations. They have a strong dislike for U haul as a whole.

shawn tallman 
Rating:
4.0

Customer did not leave a comment.

Joe Saylor 
Rating:
5.0

Super frendly staff i would i would use coloma feed again

DRADY JONES 
Rating:
5.0

Customer did not leave a comment.

Susan Whittington 
Rating:
5.0

We just had to drop off truck and leave keys it was easy turn in

ralph poole 
Rating:
5.0

Easy Breezy

DRADY JONES 
Rating:
5.0

Have trailer wheels on the trailer tongue. Easy to install and would save the customers back. Thank you.

alan gray 
Rating:
5.0

Customer did not leave a comment.

vincent james 
Rating:
5.0

Customer did not leave a comment.

pat metcalf 
Rating:
5.0

Great service! Tessa was professional and knowledgeable...thank you!

Mary Vincent 
Rating:
5.0

Customer did not leave a comment.

brian callaghan 
Rating:
5.0

Customer did not leave a comment.

matthew weems 
Rating:
3.0

Several Lights on trailer didn't work

STEVEN KING 
Rating:
5.0

Customer did not leave a comment.

Victor Izzo 
Rating:
5.0

your retail agent provide great service, helpful and I would rent agin

Lavetta Hardin 
Rating:
4.0

Customer did not leave a comment.

Keith Kaarup 
Rating:
5.0

Customer did not leave a comment.

Rick Barla 
Rating:
5.0

Customer did not leave a comment.

Ronald Foss 
Rating:
5.0

I made a reservation for a truck at first online and wanted to change it to a trailer but did not have that option on the website so I just cancelled instead. It was annoying that I had to make an account just to cancel a reservation. When I then tried to reserve a trailer the website worked fine to the point where I would select the location to rent from and then it would just say loading and never go anywhere. When I finally got a trailer it was just what we needed and the Coloma location was very convenient.

Liron Galliano 
Rating:
5.0

Customer did not leave a comment.

Roy Beech 
Rating:
4.0

Very easy drop off location.

Chuck Sierer 
Rating:
3.0

When a customer requests an area that has several locations, and they make the reservation over a week in advance it not good business to send them an hour round trip out of their way. I understand this is not the fault of the location I ended up having to use.

Julienne Oates 
Rating:
5.0

The staff at Colona Feed was very pleasant and helpful. There was an issue with their store software not being updated (not their fault), so the counter person downloaded the app onto her own phone to get the paperwork finished. Great job!

feather abbott 
Rating:
3.0

Terrible experience. Rented a trailer on a Monday for the following Friday at Noon in Auburn, CA. When we arrived at noon we were told that they had contacted us (they had not) and that the trailer was not availible, but it was parked in their yard for another customer for Saturday morning. We drove one hour to Auburn then had to go to Lotus, Ca to pick up a trailer. Another one hour away. Terrible service, feel like we had been lied too.

William Moore 
Rating:
5.0

Again the young lady Leah was fantastic made it a great experience

leif johnson 
Rating:
5.0

Customer did not leave a comment.

brian lucchese 
Rating:
5.0

Customer did not leave a comment.

LARRY RITTER 
Rating:
1.0

This is bullshit. A 250 dollar charge for wrong location drop off? This whole experience was a giant shit show. I will not be using uhaul ever again. Some needs to call me asap.

ROB BOREN 
Rating:
5.0

I rented a u-haul at a Rancho Cordova location and was agreed upon my contract to have a one way drop off at another location in Lotus Ca. Approximately 5 min from my departure I received a text message that my confirmation for drop off had been approved for another location. I called immediately and was told that the location I requested was full (anyone would think that the u-haul company would have confirmed prior to departure). However, I was told that I had no other decision besides another location located 20 miles away. Well I was determined because my contract stated that I would be dropping it off at the location I requested (Lotus Ca). I went to the u-haul location in Lotus Ca and was very pleased on the way the female and male, that were working between 1400-1500 hours, addressed there attention and were willing to listen to my situation. Both were very nice and stated that they didn't know why "they" would deny my request to drop the u-haul off and were more then helpful!! Needless to say I was able to drop the rental off at the location I had planned on after multiple helpless staff over the phone. Thank you Lotus staff!!

ashlee harper 
Rating:
5.0

Customer did not leave a comment.

LARRY RITTER 
Rating:
5.0

Customer did not leave a comment.

Shannon Miyara 
Rating:
4.0

Jordan was very helpful and is an asset to the U-Haul family as well as Coloma Feed and Hardware. Thank you.

mike bradburn 
Rating:
2.0

i have rented lots of u hauls recently. this location was great but yall dont seem to care when things are not good for me. location drop off is a constant problem and no one has given a shit about my reported problems about drop off and pick up. you act like you care but its lame ass customer service. get it together or respond to my issues. at least respond and act like you care about me and my responce as a customer. these reports and what not are just a waste of my time. u haul seems to suck but it works so we put up with your shitty work. i a not happy with my service an actual person to fix the probelem would help.

ROB BOREN 
Rating:
5.0

Customer did not leave a comment.

Ken Lindsay 
Rating:
5.0

Customer did not leave a comment.

robert fargo 
Rating:
5.0

It was all good things went well

Jon Husack 
Rating:
5.0

Customer did not leave a comment.

Kevin Read 
Rating:
5.0

Customer did not leave a comment.

Leonard Land 
Rating:
4.0

Ditto the above.

Mike Taylor 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top