Customer Reviews for Collision Works Mesa
(U-Haul Neighborhood Dealer)

71 reviews

1922 N Rosemont   Mesa, AZ 85205

(480) 833-1300

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/3/2021 - 12/6/2021: Closed

Services at this Location:

Contact Us

(480) 833-1300

1922 N Rosemont
Mesa, AZ 85205

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/3/2021 - 12/6/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

peter N. 
Rating:
4.0

You might hire another person to avoid the lengthy waiting period while waiting for others on phone being served in very lengthy situation.

Fawn C. 
Rating:
1.0

Charged me for fuel I didn't use...was not full at time of pick up. Then charged me much more than quoted. I am currently disputing this with my credit card company

Ed N. 
Rating:
3.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Chill out on the mileage.

Bryen L. 
Rating:
5.0

Excellent customer service!

Alison H. 
Rating:
5.0

The location was great. the U-Haul 24/7 experience was not so much -- it would have been a real mess if someone had not been present at the location

Douglas B. 
Rating:
5.0

All good!

Micheal K. 
Rating:
5.0

Thank you very much !

francisco E. 
Rating:
2.0

Location did not provide utility dolly with truck as charged in the purchase contract

OMAR A. 
Rating:
5.0

Nothing, the van was exactly what we needed.

charles P. 
Rating:
4.0

Drop off went very smoothly.

John S. 
Rating:
5.0

awesome ......get out of the shop !

Mark S. 
Rating:
1.0

This was a really bad experience! I will never use u-haul again. They did not tell me there was no one who could help me. The self pickup option was a nightmare and there are not enough room in this box to explain all if the issues I had, Also there's was no dolly in the truckOn top of the fact they would not let my designated driver pick up the truck so I had to drive an hour and a half to pick up myself. Each time I called for help or 15 to 20 minute hold times and on and on. When I told him there was no dolly they told me I had to drive 4 miles to a different U-Haul to pick one up and when I did the manager gave me a hard time about picking one up from his shop saying that he can't give me one because he's been giving up his equipment to other stores and it's not fair for his customers

Jeremy K. 
Rating:
5.0

Great customer service!

RYAN B. 
Rating:
2.0

Not have the trailer rented to two customers at the same time and only have one trailer to offer. Was told lets flip a coin to see who gets it.. Finally called U-Haul to see that I had order it first. Not good customer service.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Lenard G. 
Rating:
5.0

You guys are great. No complaints at all!

Daniel K. 
Rating:
5.0

You need more motorcycle trailers at different locations

jeffrey C. 
Rating:
3.0

People working there were super but we were disappointed to find a lot of debris and several pieces of broken glasses in our rental. Also had to put gas in as soon as we got our rental. Would still rent from here due to workers/owners being being nice people.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Was not the place of original reservation. I set up. Had to go to 2 different locations before I could get my trailer. Had to rush from 1 place to other before 5 pm.

Scott S. 
Rating:
5.0

Staff was very kind and accommodating. Van clean and tank full. Would definitely use them again!!!

michelle H. 
Rating:
5.0

Customer did not leave a comment.

Ross K. 
Rating:
5.0

Customer did not leave a comment.

MAURICE C. 
Rating:
4.0

It clearly states to turn off motor when filling fuel tank. We were to fill it 3/4 full. We didn't realize how difficult that would be. My husband pumped while the ignition was on but not the motor. We periodically turned ignition off and on a number of times but ended up filling tank to full. I asked is any kind of credit could be extended but disappointed the answer was no. As there are many dealers would have thought a mileage credit could be extended. I was pleased with the friendliness.

Lavonne W. 
Rating:
5.0

Drop off process wasn't communicated at time of pick up. The store wasn't open, and there was some confusion.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Great Job - Online check-in was easy to use and got me on my way after quick. Turn was easy and receipt was in my email before I got home.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Bart S. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Everything was done quickly and efficiently. Can't think of any improvements needed.

raymond W. 
Rating:
5.0

Customer did not leave a comment.

renita H. 
Rating:
2.0

Opened at 9AM. Uhaul rep arrived at 9:20, was given keys at 9:45. Truck was parked across parking lot from employees. Had a very tough time getting the 20 footer backed out.

john K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH S. 
Rating:
5.0

The lady was helpful and nice to eal with.

Michael M. 
Rating:
1.0

I was pressured into paying for the insurance that I did not want but because I had waited over 45min to get the truck and had people waiting on me to help me move I said fine.....anything to get the truck.

Michael C. 
Rating:
1.0

There was no one at the facility.. There was no link on my reservation to allow me to check in or pick up my truck. Took over an hour on the one 800 number to finally get in.

Scott V. 
Rating:
5.0

All perfect!!!!

Kelly K. 
Rating:
5.0

Very professional.

david S. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Everything was excellent. Ron and Julie are the best...

James H. 
Rating:
3.0

Uhaul website insisted I was not at the right pickup location. Spent an hour and a half in the morning picking up the truck, with people waiting on us to help move. I had ordered 2 dozen blankets, there were none. I was told to pick them up at Apache Sands, 6 miles away. On return, Uhaul website again insisted we were not at the right location. Spent another hour on the phone before we left the truck. No one has contacted us about our horrible experience nor tried to make this right with us. We originally picked another location which advertised trucks available, but were called by Uhaul rep who told us trucks were not available at that site and suggested 1922 N Rosemont as an alternate. Went downhill from there.Why do you advertise trucks available at sites where they are not available?

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Friendly service. Highly recommend.

Stephen L. 
Rating:
3.0

I reserved a truck and trailer together. Then, long after making the reservation I was told I needed to go to two different locations to pick them up; truck (Apache Sands) and trailer( collision works). Ridiculous

Bradley M. 
Rating:
1.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
2.0

Make sure every thing is check caise i had to replace the left front tire

ALEX G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great service in AZ where we picked up and great service in MI where we dropped off. Timely and courteous staff and very knowledgeable.

Laura Y. 
Rating:
5.0

It was a amazing experience and love the place

David A. 
Rating:
2.0

Interior was dirty, grease 0n floor Did not connect (or, obviously, check lights) Left brake/turn signal was intermittent I asked if wardrobe would fit in trailer, was told yes. After assembly, wardrobe could not be stood up without bending upper corners, resulting in hanger bar ripping out during trip (this was from the dealer who took the reservation, not the pick up dealer)

Rodney F. 
Rating:
4.0

Customer did not leave a comment.

Bart S. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Went above and beyond to accomodate my needs. Appreciated

Dean T. 
Rating:
4.0

Had to drop off before it was opened , sorry but can't really rate it.

Terri K. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

All went well

Hector C. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

RON E. 
Rating:
1.0

Have more trained and qualified people on staff to be able to service your customers. We arrived on time for our pick up unfortunately for us there was only one person with the knowledgeable to process a uhaul contract and she wasn't available for work for two hours.

Latusha M. 
Rating:
5.0

Collision Works in Mesa -UHAUL Awesome place. Business owners who really cares for people. My new go to place when I need a rental Truck and if I ever need any auto body work. Thank you Collision Works! ***** (5 stars) ~ Eric L

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Matt E. 
Rating:
4.0

Customer did not leave a comment.

Clark M. 
Rating:
3.0

First I reserved online, apache sands, and has difficulty. After spending over 30min on the phone, once I spoke with a live person, I was told, this location was NOT a 24/7 place. Had to reschedule me at another location. An hour delay in moving.

Patrick L. 
No reviews have been submitted for this location.

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