Ron is not a personable. Customer focused individual. Julie is "ok."
Bob M.
Customer Reviews for Collision Works Mesa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing to improve. People are nice and no issues with the rental.
dale H.Picked up the truck, we reserved online, no insurance, when picked up insisted we had insurance additional $80, then we got the truck it was documented with a full tank, when we got in the truck it had 1/4 tank on the gauge, we went inside and asked if it had a leak or hole in the tank, they said no it was just siphoned out, drove off and loaded the truck and yes the truck had a giant hole in the tank, had to get a new truck and granger all the stuff over we just spent all day loading. They say oh well call the roadside team, not there problem.
Rodney I.Make sure the vehicle can tow it and make sure the latch's work
Robert N.Vehicle could have been cleaned better; windows needed to be cleaned inside and some small trash items remained from previous use, but overall it was sufficient. Staff was nice.
Sharise C.I would have loved to have been able to purchase the hitch from the Mesa location. Staff was super nice though!
Camille M.We were happy!
Hank M.This was not the location I had booked for pick up. I had booked a location for pick up 3 months prior that was only a few blocks from my daughter's college campus. Wasting an extra 2 1/2 hours to drive out of our way to pick up the nearest one was not cool when we were on a time crunch. Very disappointed with UHaul policy. You should be reimbursing us for gas and be giving a discount for the inconvenience. The location we did end up picking it up from was a very nice family owned business.
Jodie L.There was an $8.00 (safe haul) ins added to my bill even though I checked (No ) on the application on line then it was reserved for 4:30 the previous renter returned the trailer at 5:00 pm that's why the low Rating. Other than that the Staff was Friendly and nice.
Jim B.Very friendly staff at this location. Collision Works
Martin E.You might hire another person to avoid the lengthy waiting period while waiting for others on phone being served in very lengthy situation.
Fawn C.Charged me for fuel I didn't use...was not full at time of pick up. Then charged me much more than quoted. I am currently disputing this with my credit card company
Ed N.Chill out on the mileage.
Bryen L.Excellent customer service!
Alison H.The location was great. the U-Haul 24/7 experience was not so much -- it would have been a real mess if someone had not been present at the location
Douglas B.All good!
Micheal K.Thank you very much !
francisco E.Location did not provide utility dolly with truck as charged in the purchase contract
OMAR A.Nothing, the van was exactly what we needed.
charles P.Drop off went very smoothly.
John S.awesome ......get out of the shop !
Mark S.This was a really bad experience! I will never use u-haul again. They did not tell me there was no one who could help me. The self pickup option was a nightmare and there are not enough room in this box to explain all if the issues I had, Also there's was no dolly in the truckOn top of the fact they would not let my designated driver pick up the truck so I had to drive an hour and a half to pick up myself. Each time I called for help or 15 to 20 minute hold times and on and on. When I told him there was no dolly they told me I had to drive 4 miles to a different U-Haul to pick one up and when I did the manager gave me a hard time about picking one up from his shop saying that he can't give me one because he's been giving up his equipment to other stores and it's not fair for his customers
Jeremy K.Great customer service!
RYAN B.Not have the trailer rented to two customers at the same time and only have one trailer to offer. Was told lets flip a coin to see who gets it.. Finally called U-Haul to see that I had order it first. Not good customer service.
kenneth B.You guys are great. No complaints at all!
Daniel K.You need more motorcycle trailers at different locations
jeffrey C.People working there were super but we were disappointed to find a lot of debris and several pieces of broken glasses in our rental. Also had to put gas in as soon as we got our rental. Would still rent from here due to workers/owners being being nice people.
Steven W.Was not the place of original reservation. I set up. Had to go to 2 different locations before I could get my trailer. Had to rush from 1 place to other before 5 pm.
Scott S.Staff was very kind and accommodating. Van clean and tank full. Would definitely use them again!!!
michelle H.It clearly states to turn off motor when filling fuel tank. We were to fill it 3/4 full. We didn't realize how difficult that would be. My husband pumped while the ignition was on but not the motor. We periodically turned ignition off and on a number of times but ended up filling tank to full. I asked is any kind of credit could be extended but disappointed the answer was no. As there are many dealers would have thought a mileage credit could be extended. I was pleased with the friendliness.
Lavonne W.Drop off process wasn't communicated at time of pick up. The store wasn't open, and there was some confusion.
Bruce M.Great Job - Online check-in was easy to use and got me on my way after quick. Turn was easy and receipt was in my email before I got home.
Kenneth M.Everything was done quickly and efficiently. Can't think of any improvements needed.
raymond W.Opened at 9AM. Uhaul rep arrived at 9:20, was given keys at 9:45. Truck was parked across parking lot from employees. Had a very tough time getting the 20 footer backed out.
john K.The lady was helpful and nice to eal with.
Michael M.I was pressured into paying for the insurance that I did not want but because I had waited over 45min to get the truck and had people waiting on me to help me move I said fine.....anything to get the truck.
Michael C.There was no one at the facility.. There was no link on my reservation to allow me to check in or pick up my truck. Took over an hour on the one 800 number to finally get in.
Scott V.All perfect!!!!
Kelly K.Very professional.
david S.Everything was excellent. Ron and Julie are the best...
James H.Uhaul website insisted I was not at the right pickup location. Spent an hour and a half in the morning picking up the truck, with people waiting on us to help move. I had ordered 2 dozen blankets, there were none. I was told to pick them up at Apache Sands, 6 miles away. On return, Uhaul website again insisted we were not at the right location. Spent another hour on the phone before we left the truck. No one has contacted us about our horrible experience nor tried to make this right with us. We originally picked another location which advertised trucks available, but were called by Uhaul rep who told us trucks were not available at that site and suggested 1922 N Rosemont as an alternate. Went downhill from there.Why do you advertise trucks available at sites where they are not available?
Thomas B.Friendly service. Highly recommend.
Stephen L.I reserved a truck and trailer together. Then, long after making the reservation I was told I needed to go to two different locations to pick them up; truck (Apache Sands) and trailer( collision works). Ridiculous
Bradley M.Make sure every thing is check caise i had to replace the left front tire
ALEX G.Great service in AZ where we picked up and great service in MI where we dropped off. Timely and courteous staff and very knowledgeable.
Laura Y.It was a amazing experience and love the place
David A.Interior was dirty, grease 0n floor Did not connect (or, obviously, check lights) Left brake/turn signal was intermittent I asked if wardrobe would fit in trailer, was told yes. After assembly, wardrobe could not be stood up without bending upper corners, resulting in hanger bar ripping out during trip (this was from the dealer who took the reservation, not the pick up dealer)
Rodney F.Went above and beyond to accomodate my needs. Appreciated
Dean T.Had to drop off before it was opened , sorry but can't really rate it.
Terri K.All went well
Hector C.Have more trained and qualified people on staff to be able to service your customers. We arrived on time for our pick up unfortunately for us there was only one person with the knowledgeable to process a uhaul contract and she wasn't available for work for two hours.
Latusha M.Collision Works in Mesa -UHAUL Awesome place. Business owners who really cares for people. My new go to place when I need a rental Truck and if I ever need any auto body work. Thank you Collision Works! ***** (5 stars) ~ Eric L
Eric L.