Comentarios del cliente para Colleen Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Colleen Self Storage

Grado total:

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Donald W. en

Grado:

Friendly & helpful staff at this UHaul location. The truck was generally clean but not swept out clean, and the blankets we paid for were a bit dusty/dirty (which I did not want to throw over my cloth furniture); it was a bit disappointing that the fuel tank was less than half full - on a day when one is having to face the difficult task of moving, it would be nice to not have to worry about filling up the tank before you move. We ended up putting too much gas in the tank (tank was more full when we returned it than when we picked it up), and that is not refunded to us - yet we have to pay all these other fees. Our Thanks to the helpful manager and staff.

Sharon S. en

Grado:

El cliente no dejó un comentario.

Philip K. en

Grado:

El cliente no dejó un comentario.

BRIAN T. en

Grado:

El cliente no dejó un comentario.

CHARLES A. en

Grado:

Your online reservation system is messed up I had to talk to a person 2 times to get it right

Angela M. en

Grado:

El cliente no dejó un comentario.

Eugene G. en

Grado:

The drop-off was done during non-business hours so there was no interaction with staff. The place was primarily another business apparently. The u-haul business was just a sideline apparently.

Jay R. en

Grado:

Customer parking is at a premium and equipment selection is limited, but otherwise a well run, helpful and nice operation.

Timothy F. en

Grado:

When I picked up the 26' truck, the gas gauge was slightly below the full mark. When I returned the truck in the early afternoon, I filled the tank up to the full mark. The person I received the truck from in the morning was not present. The next morning (over 18 hours later) I received a bill for fuel charges. I called and informed her that the truck was returned with even more fuel in it when I received it. She told me it was not full and to come over and look at the fuel gauge. I told her I was working and could not do that. She kept insisting that she was right and I was wrong, which was an insult to me as I explained to her that I am a retired military officer that takes offense to her calling me a liar. Absolutely no customer skills at all! I will never rent from this location again.

JEREMY R. en

Grado:

Great support and customer service!

J Randall G. en

Grado:

El cliente no dejó un comentario.

ROBERT H. en

Grado:

Dropped off equipment at 11:30am Friday. Office was closed even though hours posted on door indicated it should be open.

devita M. en

Grado:

When I called the Colleen self storage late on Tuesday I was told a truck was available for the next day, but when I called th the following day the representative Sandra said only a local truck was available. I called a neighboring Uhaul location that confirmed and booked the Colleen location. As we picked up the truck in Colleen we brought it to Santa's attention the truck was 3/4 full not full. She came out and checked and said the dial wasn't supposed to go all the way to the line. The gas gauge went all the way to the line when I turned the truck in. :-(

charles J. en

Grado:

El cliente no dejó un comentario.

Pedro R. en

Grado:

The owner of the company wasn't there but left his 15ish year old daughter at the office to tell people he wasn't available. We showed up early and waited past our appointment time but after being 15 minutes late, I checked myself in online.

Seana G. en

Grado:

It would be great if the person behind the desk was knowledgeable about the services Uhaul offers their customers... -She couldn’t (or wouldn’t?) help me with questions re: movers that Uhaul uses as part of their “moving package” deals...AND............. -Since the truck I ordered (near my storage unit) wasn’t available, Uhaul “traffic” said they’d add mileage to my order as I had to go 40+ miles out of my way to pick it up...She said she didn’t know anything about the mileage & couldn’t help.

MIKE M. en

Grado:

None

Vanessa J. en

Grado:

Continue with the exceptional services provided. Thank you.

Lisa S. en

Grado:

Friendly and helpful. Made the experience easy.

Sherena M. en

Grado:

El cliente no dejó un comentario.

MICHAEL B. en

Grado:

great experience, will rent from you again!

JOHN K. en

Grado:

Not sure, right off hand. The office was right next door to a storage unit I was about to use, so that was convenient. U hauls do seem to be located in a lot of out of the way places. Later my son and I stopped at a sub (sandwich) shop miles away and there were haul vans parked there also. It is meant as a compliment to say you guys are a little like McDonald's in that regard.

David R. en

Grado:

I dropped the trailer off after hours, so my experience with them is limited.