Customer Reviews for Coles Rental Service
(U-Haul Neighborhood Dealer)

622 reviews

3101 SE Frank Phillips Blvd   Bartlesville, OK 74006

(918) 336-3819

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 336-3819

3101 SE Frank Phillips Blvd
Bartlesville, OK 74006

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly, great knowledge of whats going on. Do not know where they went to get unit, they did NOT have on their lot the day before my rental.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Montel W. 
Rating:
5.0

great customer service :) Thank you

Caream K. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
4.0

Not still charge me extra for gas when I filled it past the original amount (Picture Proof)

DAVONE B. 
Rating:
5.0

Expanded hours would be nice. It's kind of hard to get in by 4:00pm.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Phil D. 
Rating:
5.0

The service was very Good and very friendly

Beth R. 
Rating:
5.0

Customer did not leave a comment.

Yolanda R. 
Rating:
5.0

This is the best uhaul location I have ever experienced! Very professional, kind, helpful and efficient!! Met all of our needs!

Sherry G. 
Rating:
5.0

The overall experience was done quickly and efficiently. Very pleasant to work with.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Bisby W. 
Rating:
5.0

Customer did not leave a comment.

Billee I. 
Rating:
5.0

Customer did not leave a comment.

Jayanne A. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
1.0

We were charged for items that we didn't ask for. We were charged for gas that wasn't needed and the charge was more than what local gas cost.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Church Of N. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Polite and ensured trailer was in good shape

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Stanley F. 
Rating:
3.0

Windshield wipers did not work and the brakes made horrible noise. I put the gas level where it was when I got the truck and I was charged for 5 gallons more. I have pictures of when I picked it up and when I dropped it off.

Danny K. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Sharpening S. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

This was a great experience for us! Cole's Rental's was very kind and helpful. Would def. recommend to others!

Anthony C. 
Rating:
5.0

Very nice! Clean and efficient!

Linda B. 
Rating:
5.0

The service was excellent,

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
4.0

I booked my rental on-line. I included a 4 wheel dolly on my rental. However, I was not advised until I arrived to pick up the equipment that no 4 wheel dollies were available for rental. The store operator was kind enough to loan me a dolly for loading the trailer, but it would have been nice to know in advance the the dolly I had rented was not available.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Gave me a broken appliance dolly It appeared to have been run over and dragged under a truck Broken strap, could catch tetanus by using the broken rusted frame Did not see it until at site, my fault for not inspecting it but have never had trouble with defective rentals at uhaul Just amazed that they would give that for rental!!!

Michael C. 
Rating:
5.0

Great guys! Hardworking and honest. Won't hesitate to do business with them again.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

I was very happy with the service, interaction, and support I received.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
4.0

With our rental trailer the tail lights and marker lights quit working along the trip. Brake lights and turn signals continued to work fine. I was told at the drop off location that GM vehicles sometimes cause a fuse to be blown. This was not confirmed however.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

DARRIN T. 
Rating:
3.0

Wayyyy to expensive for having it for a few hours

Kassidy H. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Optimal as is.

Homer H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Efficient and courteous service!

Shelly H. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Love the mobile pickup and returns

James T. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Had to go to another store to get blankets we reserved. Seems there was confusion over which store I was supposed to get the truck. My emails said go to Coles. At first Coles said they had no record of it. One on Frank Philips said I was supposed to pick it up there. Lots of confusion. Long wait picking up truck. Made the move a little more stressful.

Judy P. 
Rating:
5.0

Very friendly Very efficient

Mlle Y. 
Rating:
5.0

Very friendly staff and fast service

Gregory F. 
Rating:
5.0

Nothing. All to satisfaction.

Homer H. 
Rating:
5.0

These guys are always awesome. Knowledgeable, helpful and professional.

Chaarika T. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Great U-haul Dealer.

kurt S. 
Rating:
5.0

Customer did not leave a comment.

Rod H. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Lana B. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
3.0

Price was a tad bit high for a 1 day return rental. I paid 155.00 dollars by the time I was done and only went 90 miles! Also upon pickup the truck was not clean at all! A blower was used to blow out the cab which i witnessed upon arrival!

kyle M. 
Rating:
5.0

Great customer service

David K. 
Rating:
5.0

Truck leaked a significant amount of water during rain. Our boxes were soaked from the “granny's attic” area. Lucky an in-town move or more items would have been ruined.

Marsha F. 
Rating:
5.0

This dealership was clean, friendly and efficient. I would definitely return.

Darah C. 
Rating:
5.0

Customer did not leave a comment.

Homer H. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Jaden S. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Great customer service. Friendly staff.

Wanda P. 
Rating:
4.0

We found this location to be clean, friendly, helpful and courteous. The equipment was clean and functional. The rates were very competitive. I had one negative experience. My understanding was that the office would be open at 7:00 am to reconcile the charges. While I did meet an employee shortly after 7:00 am, the person responsible for settling the charges was not on site until after 7:30am. Please post the hours of operation and be on site at those designated times.

joel C. 
Rating:
5.0

Customer did not leave a comment.

Brent N. 
Rating:
5.0

No one was there on a Saturday afternoon. If you have check ins you should be there for your costumers. Or at least have a number somewhere on the building for the customer to call to finish the check in for the equipment. Even if it's just an answering machine/voice-mail.

hellena M. 
Rating:
4.0

The trailer was not suited for the road any longer.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

danny R. 
Rating:
5.0

Super nice, and personable.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

danny R. 
Rating:
5.0

None, pick up and paperwork was use, return was easy!

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Very friendly helpful guys. Not at all like my experience in California, much better at this location.

Gayle E. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Great service. Had problems getting lights to work because my pickup had a bad connection on the 4 pin. Mr. Cole was a big help and very patient as we worked to resolve.

Barton S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

No changes necessary. I was served with greatest efficiency and respect.

Homer H. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Nothing, it was quick, easy and well organized location.

William G. 
Rating:
5.0

fast and friendly service, Everything ready when they promised. Would use them again.

Dennis S. 
Rating:
5.0

Great doing business with U-Haul

Beryl S. 
Rating:
5.0

Everything was great!

David P. 
Rating:
5.0

Great people and great service Thanks

Beryl S. 
Rating:
5.0

Great service

James C. 
No reviews have been submitted for this location.

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