Customer Reviews for Coldshot
(U-Haul Neighborhood Dealer)

Rating:

5.0

Cold shot lady gave the run down of the rental and what to expect, that 10ft cube truck was faster then it looks fuel gauge is even faster 🤣

Rating:

3.0

Hitch anchor….hitch was on the ground

Rating:

5.0

THANK YOU 4 BEING YOU AND ALL THAT YOU DO I APPRECIATE YOU ALL SO MUCH MORE THAN YOU EVEN KNOW*♡♡

Rating:

5.0

I used the trailer for approximately 1 hour. It be nice if there was an hourly rate rather than paying for a full day.

Rating:

4.0

Easy transaction

Rating:

5.0

I tried to book the truck using the app but I had no idea what to do, the gentleman at the front desk was able to help me quickly and got me set up with the truck swiftly :)

Rating:

2.0

Trailer didn’t come with light plug and made me pay to buy one before I could leave. Also had very poor customer service.

Rating:

3.0

The location was fine, however when I called and expressed that I was stuck and needed the U-Haul for longer as I couldn’t move into my house and had no where for my belongings to go, I was told no. The first day I was told the U-Haul I reserved wasn’t available and to drive 2 hours each way if I wanted the correct size. So I took a smaller U-Haul, but when I needed one more day I was refused. Not happy with the customer service at U-Haul.

Rating:

5.0

The manager is always always very accomodating (Geoff)

Rating:

3.0

No one there to check unit when I dropped it off.

Rating:

5.0

The locations for drop off and pick up were fine. The overall uhaul experience was stressful. We had several calls with uhaul and days before organized an alternate pick up location that I was guaranteed. (still 1.5hours out of the way) 24 hours before I get a call that we now have to travel 2.5hours in the opposite direction to pick up a truck. It was such a mess. We were able to move the date and pick up the truck but it delayed our moving help and was stressful not knowing if we had a vehicle to move the day before.

Rating:

3.0

Fast and easy, perfect Friendly and efficient

Rating:

5.0

Business was closed, but checkout went smoothly

Rating:

5.0

Always very accomodating

Rating:

5.0

More equipment options.

Rating:

5.0

Just dropped the truck off and left so didn't have interaction with staff

Rating:

5.0

Just drop off the truck

Rating:

5.0

Courteous & efficient staff,very accomodating. Trucks are always clean & well maintained. Excellent rating I have recommended Cold Shot on many occasions!

Rating:

3.0

Key drop was easy to use.

Rating:

5.0

Easy drop off. No issues

Rating:

5.0

No complain

Rating:

1.0

I asked for a paper copy of receipt with how much we paid , was told would be provided when we dropped off , a invoice was provided at drop off location Invoice just stated we dropped trailer off there was no dollar amount on it Other uhaul places provide a proper invoice Trailer was dirty on outside( we took pictures) we have rented u hauls before so we knew trailer had to be clean, we were told it was nothing to worry about I do not have a smart phone with internet My wife had to be present to get trailer as this location would not assist me with producing paper copy of rental agreement Overall very poor service, will not rent again from this location

Rating:

3.0

No problems with pick up location but your reservation process is garbage. Reserved a 6x12 over 2 weeks before move and get a call saying there are no 6x12 in grande prairie the day before I move. I won't be wasting my time with uhaul in the future.

Rating:

1.0

Get rid of that representative in grande prairie Brutal…they rented me a truck with a flat tire an empty gas tank no washer fluid snow and ice all over it that I had to clean after I almost broke my neck slipping on the side step Worst experience I ever had !!!!!!

Rating:

5.0

I am always satisfied when I rent a uhaul from Cold Shot!

Rating:

5.0

Hmmm! Nothing that I can think of except Maybe a ramp & logistics!

Rating:

5.0

AlwYs nice staff & very accomodating

Rating:

5.0

I received a email sting thatI owe Money for a rental on October 18th. 2022. I am not sure what this is in reverance to and would have appre Iated a call first to figure out what happened before I get charged for a late fee. I will check with the Rental Company tomorrow and find out what the issue is. Please feel.free to call me. 780 876 6777 Jean Cottrell

Rating:

5.0

Seniors discount, would be nice or frequent users discount!

Rating:

5.0

Easy self service drop off

Rating:

3.0

Was after hours, the personal who were there , very helpful.

Rating:

4.0

Quick and dirty. No return paperwork, no inspection, just drop off in yard with the other trailers.

Rating:

3.0

I used the phone app for pre check-in, convienient, however questions were repeated at the depot, the pre check-on was supposed to save time.

Rating:

1.0

The agent which serves me , he give me wrong contracts , was un respectful and he insulted me.

Rating:

5.0

Geoff & his associate at Cold Spot in Grande Prairie, AB. was very accommodating for my complicated needs. Martina is extremely efficient with complicated situations and was calm in dealing with me as a customer. Martina is the supervisor of Uhaul for the Northern Region of Alberta! Thank you both. I will be back again.

Rating:

5.0

Nothing as far as I am concerned Geoff is efficient and courteous.

Rating:

4.0

A little more space between rental units so it’s easier to return them, the space I returned the trailer to had 6” space either side of the trailer to the next trailer on either side. Equipment worked well though, and the dealer was good to deal with.

Rating:

4.0

All good, it was a good experience picking up and dropping off.

Rating:

5.0

good service

Rating:

3.0

Single attendant (Jeff), multiple phone calls, I was the only customer, a bit of a wait. Once free from the phone - Excellent service!

Rating:

5.0

Great service

Rating:

5.0

Employee was very helpful and would definitely recommend

Rating:

5.0

The person at the desk was very friendly, knowledgeable and helpful. It was very easy and painless which is appreciated with all the stress moving.

Rating:

4.0

Everyone and everything was great. it does take a bit of time with uhaul check in. The process could be find tuned

Rating:

4.0

I was very pleased with the agent she went she was very accomadating and pleasant. So I dont feel in this case there needs any improvement. Thank you

Rating:

5.0

Making sure there is enough fuel, ours had 1/4 of a tank so we added more before use to make sure we didn't run out.

Rating:

2.0

no service at all. yard is a mud pit.

Rating:

3.0

More maintenance required on the trailer. Tires are in rough shape. Lights don't work properly. Other than that it worked great. Wouldn't want to take that trailer on a long trip due to the condition of the tires and lights.

Rating:

1.0

It cost 500.00 to rent for 1 day!!!!! Plus 260.00 for fuel!!!!.for 400kms...for a total of 760.00 !!!!! Wayyyyyy too expensive.!!!but I was between a rock and a hard place so I had no choice