Customer Reviews for Cold Springs Food Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

Only one person that handles the drop off

Rating:

1.0

I called earlier to confirm drop off location, and then the location wouldn't take the vehicle. I then had to send another hour figuring out where to drop the vehicle off.

Rating:

5.0

Have appliance dolly available on site so customers don't have to drive to a different location

Rating:

5.0

Make sure it’s filled with gasoline

Rating:

5.0

This location saved my UHaul experience… after I was sent to a location to return my one way truck that says they have not been a UHaul dealer in over 6 months and you all keep sending people to them, Cold Springs Food Mart stepped in and contact a UHaul manager to arrange for my truck to be dropped off there. They literally prevented your UHaul truck from being abandoned at a drop location that isn’t a UHaul dealer anymore. UHaul— you should seriously step up and thank this local dealer for bailing you out.

Rating:

5.0

Calling into customer service was terrible on several calls. And the phone line was cutting in and out on half the calls. We extended the reservation but it never registered in your system .

Rating:

2.0

Was to far up a mountain

Rating:

3.0

Clean out the cab before you rent it out to the next person.

Rating:

5.0

Customer service in store was excellent very nice and fast

Rating:

1.0

Give credit for additional milage caused by Uhaul

Rating:

5.0

Great service.

Rating:

3.0

U-Haul charging .89$ per mile for mileage is outrageous. In the future, I will be using Penske.

Rating:

4.0

Nice people, but the store was small, and my 26' Uhaul didn't maneuver well in the parking lot. Fine for smaller vehicles. That being said, the proprietor was very friendly.

Rating:

5.0

My complaint is that we paid a huge price to move out of California, when u can rent the same equipment from Texarkana AR going to California for less than half. I was highly passed off and shocked that the pricing was this way

Rating:

3.0

The staff at cold springs were great and friendly. However I confirmed a pickup location where I live in Sacramento 40 mins away. I confirmed my Sacramento location the day before, but 15 minutes before I am scheduled to pick up my truck they divert me to placerville. Putting me an hour and a half behind schedule. I also did not receive my moving blankets I rented in placerville, I had to go back to Broadway uhaul in Sacramento where they were very rude to me about asking for blankets. Overall this process was very stressful as I was on a tight schedule and the online reservation system is very deceiving. Nothing wrong with this location, just the system itself needs improvement to accurately communicate to customers and set expectations on truck availability and location pick up.

Rating:

3.0

Not a convenient location, and phone service not working well there. We were not able to do phone check in, so had to have store personnel check us in, which took a longer time than expected.

Rating:

1.0

Be there when you are supposed to be open. Don't cancel part of peoples order.