Customer Reviews for Cold Shot
(U-Haul Neighborhood Dealer)

93 comentarios

600 Hwy 88   Slave Lake, AB T0G2A0

(780) 849-5909

Horario

  • Mon–Fri
    9 a. m. - 3:30 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(780) 849-5909

600 Hwy 88
Slave Lake, AB T0G2A0

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 3:30 p. m.
  • Sat–Sun
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
1.0

I used the address that uhaul provided me. It dropped a pin in the middle of the highway not even close to the actual spot. I was dropping off the vehicle at night time and couldn't find a sign or any indicator for finding the place. I ended up having to keep the uhaul another day because I couldn't find the drop off location. Costed additional $40! I even called uhaul and asked for better directions and I was told “that should be the address I don't know what else to say” horrible experience. Uhaul should leave a note saying that the spot is behind the truck stop and provide a better pin drop. The only way I found the place was by asking people at my work if they ever seen a uhaul spot. Horrible Experience all around.

Matthew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WOOGIL A. 
Clasificación:
4.0

Place was not open on Saturday. But still dropped trailer off.

cameron M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander E. 
Clasificación:
3.0

Honestly, the price of this rental is extreme. And, not getting anything off that price after dropping trailer off a day early is ridiculous. I will be renting from another dealer the next time I need a rental unit.

rick M. 
Clasificación:
1.0

El cliente no dejó un comentario.

andrew B. 
Clasificación:
5.0

Falon was cool and made the exp. Fun.

blakely M. 
Clasificación:
2.0

Need to Go to Pick in Slave Lake to pick up the truck travel 3.5 hours and cost me big for gas nad time.

Emmanuel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Millie H. 
Clasificación:
4.0

That the drop off place should be issued in Wabasca, Alberta. Travelling 120kms over my budget taking the money from my deposit was not fun.

Julia S. 
Clasificación:
5.0

Fantastic service! It was that wow experience that everyone is looking for!

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwok Chu W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISHA V. 
Clasificación:
3.0

El cliente no dejó un comentario.

ken S. 
Clasificación:
5.0

Super friendly and nice!

TODD T. 
Clasificación:
5.0

Very friendly and helpful. Quick and easy!

Leah T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE DAVID C. 
Clasificación:
5.0

Your staff was super helpful and went beyond! Will definitely recommend and her customer service was outstanding!

Allan B. 
Clasificación:
3.0

Better drop off point not sure why I had to go to where I did to drop off the trailer and why am I waiting for a cheque for my deposit back not a immediate refund

Robbie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly L. 
Clasificación:
5.0

Hard to beat the service I got 110%

Kieth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie K. 
Clasificación:
5.0

Person who helped me went over and above expectations.

Kurt P. 
Clasificación:
5.0

The Uhaul representative was very helpful and accommodating, helping out after hours to get me a rental! ¡Gracias!

Kurt P. 
Clasificación:
5.0

All good

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON W. 
Clasificación:
5.0

Not a thing. This business was well run, maintained, and organized. The person who helped me was knowledgeable, accommodating, and prompt while friendly with everything. Highly recommend this location.

Lori L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val L. 
Clasificación:
5.0

The back door needs some work as it was hard to open. I sprayed lub on it which did help.

Peter Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron P. 
Clasificación:
5.0

Lady was super nice and easy to deal with! She's a rockstar for sure and made it super easy for me to pick up the trailer and go! Excellent service! Would 110% recommend using Cold shot for all your u haul needs!

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
1.0

Very unprofessional

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne D. 
Clasificación:
4.0

Still upset about not getting a discount. Didn't need an extra day or extra miles. Discount would have helped so much more. We had to spend extra on gas for both vehicles to drive further.

Maija J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sean R. 
Clasificación:
5.0

Called to confirm drop off time. Super friendly and helpful in telling us where the nearest gas station was en route to the drop off location. Positive and happy attitude definitely helped us feel a bit better from our exhausting move :)

Samantha R. 
Clasificación:
5.0

Great customer service, friendly knowledgeable staff. Highly recommend this store

Philip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn J. 
Clasificación:
5.0

Not a thing. Great customer service.

Monika C. 
Clasificación:
5.0

She was absolutely delightful .

Brian B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas Y. 
Clasificación:
5.0

Make it Less pricey

Andrew A. 
Clasificación:
5.0

Was great

Joseph V. 
Clasificación:
5.0

there are no improvements needed at this location

Robert S. 
Clasificación:
5.0

Falon tried her best to help me out but got no where. A for effort

JERICHO M. 
Clasificación:
5.0

Falon was great at her job , made you feel comfortable talking to her . Very knowledgeable about uhaul, very helpful, I would use this site again for sure. Hats off to Falon , she was great !!

Joseph S. 
Clasificación:
5.0

Communication prior to and on the day of my rental was fabulous. I was taken care of the day of my rental and service overall was excellent. My only concern is that the truck I rented was not clean so my mattress cover ended up quite dirty.

Blanche C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johan G. 
Clasificación:
3.0

The location is hard to reach by phone. Door locked , nobody in the office during opening hours.

Sebastian B. 
Clasificación:
5.0

Agent delivered my deposit because they were closed when I dropped it off.

Beverly L. 
Clasificación:
5.0

20-foot truck van was covered in mud inside and out. I needed the truck so took it, which cost me $30. 00 to wash it before I dropped it off. The agent did offer to go and wash the truck. The agent overall was helpful and pleasant.

Michael P. 
Clasificación:
5.0

Can't think of anything. Falcon was professional, efficient, & answered all my questions. Very happy with overall service including returning my call.

Delphine B. 
Clasificación:
4.0

The worker at the drop off location was super helpful, friendly and solution orientated.

GERALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott Y. 
Clasificación:
5.0

Actually reimburse a customer for fuel. I picked up the unit with a quarter tank of fuel. I dropped it off with just under half a tank. No refund after I was told I would be compensated. Other than that the experience was great. Both locations were great.

Scott L. 
Clasificación:
5.0

The owner is super helpful and goes above and beyond for customers!!

Scott Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiran R. 
Clasificación:
5.0

A very well run facility

William K. 
Clasificación:
2.0

When I arrived at the location the doors were locked and the after hours number would not pick up after 10 phone calls. I was told by the woman at the front desk that they are open and if she is not there to call her and she would be right there. I was there before the hours of operation ended and called over the span of two hours waiting for my U-Haul that I was promised it would be no problem to pick up at any time.

Pierre C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie J. 
Clasificación:
3.0

El cliente no dejó un comentario.

francis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

The lady that we dealt with was exceptional. She was very helpful and went above and beyond in accomodating us. I would happily rent from the Cold Shot location again.

William O. 
Clasificación:
5.0

The car was extremely pleasant knowledgeable and helpful but she was having problems with processing the rental paperwork due to a system update by U-Haul .the process took a lot of time as the computer keep terminating just when the entry was completed Very frustrating for both parties - I would suggest updates be done after regular hours when not open to the public

Lorne H. 
Clasificación:
5.0

All good , a very competent manager.

William K. 
Clasificación:
3.0

Reservation process when we arrived was not as same as what we did online and took a while to get sorted out. Were told we had two days with the unit as that was the rental price and ended up having it for a day and a half and was charged more in the end that originally quoted.

SIDNEY-JAMESLC S. 
Clasificación:
5.0

Slave Lake location was awesome! The girl in there was super nice and helpful, keep up the good work. Maybe she could teach Neepawa customer service skills.

Jaylyn B. 
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