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Robert G
Customer Reviews for Cohran's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged over 80 dollars for a 19.99 dollar truck for 2 hours. Will not ever use uhaul again.
Toni MThe person checking me in and out was wonderful. Thanks for all your help.
Terry WMiddle of nowhere. Nobody on site.
Kevin WMr. Cohran was awesome.
Randy GYou can’t. Richard was so nice and went above and beyond! Thank you so much.
Sherry CLarry was professional and informative!
patrick sDid a wonderful job! Thank you so very much!!!!
Jessica GRichard is awesome as always.
William NGood guy called me back and said they gave me the wrong truck. That is why the mileage was wrong .
Donald PHelpful personnel.
Lisa GKind, Fast and Efficient. Will definitely use this location again.
beth wFirst there were no auto transports available close. Then one that I had reserved at 535 E. Broadway in Louisville was canceled without anyone notifying me. On my own diligence I called to verify it was there and your person at a remote location told me it was canceled. They did reserve me a one way trailer in GA, but when I went to pick it up, the guy there still did not have the info that I had already given on the phone. Your new system is deeply flawed. I don't like it at all.
SIDNEY BThe location man was good, but when I took uhaul with 1/4 gas tank and tried to put fuel into it, the truck fuel line was cut and no gas was filling tank. It was pouring onto ground at gas station. We barely made it to location and had to call for the 20 ft truck to be towed. I want refund from uhaul. I couldn't get my furniture to my location. Please refund my costs because truck was inoperable. Please reply.
Cynthia BIt was difficult to find out 15 hours before I picked up the truck that the location had been changed from 2 miles from my house to a completely different town twenty miles away. Other than that, the service provided was very good.
Jake FBetter service in that area.
Britney CThe gentleman that was there to sign me in was extremely helpful and great to speak with. Great guy.
Michael MWent to return equipment and no one was there. Sign in front of door stated not to return equipment until it was checked because I paid cash for deposit Richard cohran was going to keep deposit because he said it was late. I tried to call his personal phone multiple times Friday Saturday Sunday and Monday but never returned my calls. I went there on Tuesday and told him I would report him and then he changed return paperwork and deposit. He's a crook. I do a lot of business with U-Haul but never with his location again. He cost me 4 days of trips and wasted time. Poor excuse of a representative for your company
STEVEN SEasy 24/7 drop-off. Very accommodating
Richard MDropped off at the unattended lot on the 4th of July - no issues.
Richard MJunky looking place. Charged me for insurance when I didn’t want it. I pad was not very visible and couldn’t see the price before signature.
Randy RNo dolly or furniture pads on truck as requested
James WThank u
Terrie FThe app pick up is terrible to use. I had a lot of issues that are not what you want to deal with before the big move day. I will pick up at a store that is open from here on out. Fortunately, there was someone at this location inside. Only way I got my truck.
April MWas real nice and helpful
ROSILYN FThe person to take the uhaul in wasn't there. His dad wrote out a receipt for the drop off!
Danny TIt took over an hour to get the keys. No customer service. Then we were charged over an extra $100 even though it was barely used AND we returned it with more gas than when we got it. I will never use this site and will warn others.
Tiffany CA pretty rundown disorganized location, very dirty, extremely slow service,
John SMr. Cohran was great to work with and very knowledgeable about the U-Haul system. However, the 24 hour system that U-Haul has in place has many, many problems, over which the U-Haul operators have no control and U-Haul Corp. seems to have no answers to fix.
Gerard MI had issues using the 24/7 checkin/pickup. Luckily a UHaul field manage happens to show up. It even took him about 30-45minutes before I could get the code to obtain the truck key. Confusing program for those whom may not be super tech savvy.
Tim RExcellent service. The lady working there was super helpful the entire time and very accommodating!
Jennifer CVery friendly nice and helpful with everything.
MICHAEL DI only used the truck for 3 hours,half day rates would be nice
Kathi CThe Cohran's have been fantastic to work with and always willing to meet anytime needed as long as the customer shows up. I would recommend them anytime.
RICHARD EThese people go out of their way to help customers. We have used them several times and they have been fantastic every time.
Luther TWe had a great experience! Super easy to pick up and drop off. Equipment was in great condition, and the staff were knowledgeable and helpful. Thanks so much!
Robin FThey provided excellent service. Easy pickup and easy return. Thank You!
Mike kThey were prompt, helpful and knew the equipment well. The process was seamless.
Mandy CThis location has and is the best I've ever experienced in my entire life... if theres a reward to be given please make sure its given to these wonderful kind understanding patient people.... Blessings to you and thank you from the bottom of my heart...
Renee JThis place is the best. They go out of their way to help the customers.
Luther TThe U Haul Lady was very helpful friendly and thorough. I greatly appreciated her excellent customer service. Only suggestion for improvement is the long wait time on the 800 number. Once I got through the staff was great but you need more of them.
James SThey were great and accommodating
BENJAMIN BI needed a truck on very short notice and she made it happen!!! I highly recommend using Cochran’s! They treat you like family!
Jeremy TGreat experience with kind folks that are very helpful. Will recommend them over and over .
Thomas EMr. Cohran was the best and most knowledgeable rep my family has ever experienced.
Rhonda BExceptional service. I’ve had issues with U-Haul before picking up from convenience stations dealing with people who don’t speak English and lost an hour of my allotted time waiting for them to hand over the keys. Absolutely no qualms today.
Dominic NEverything was great at both locations and everybody was nice.
Jorge GNola went far & beyond what would be expected, actually searching, finding the truck I needed, and going there & bring it back. I am extremely impressed by her going out the way!!!
Harold RMy son dropped off truck after hours. I called the next day to check out. The manager had already been working on checking out, but noted that moving pads were missing. I told her what had occurred when the truck was picked up and she apologized for U-Haul and said she would get the truck checked in for me. She called me a little while later and told me she had put in a refund request for the moving blankets and promptly emailed my receipt. I recommend this location, very clean and pleasant to work with.
Deborah RThe Cohrans were so nice and made this process super easy!
Eric WNothing. This location is absolutely wonderful. Great people.
Angelee GOutstanding customer service. Equipment was easily accessible and ready to go.
Mark EWas a good rental experience.
Brent H