Customer Reviews for Cohen Brothers Pawn Calumet City
(U-Haul Neighborhood Dealer)

123 reviews

408 River Oaks Dr   Calumet City, IL 60409

(708) 782-4004

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(708) 782-4004

408 River Oaks Dr
Calumet City, IL 60409

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was satisfactory. People were nice and the service was excellent.

Robin Parker 
Rating:
2.0

Customer did not leave a comment.

BRIAN WILLIAMS 
Rating:
5.0

Everything was so fast and easy. I use this location frequently and will continue!

Nakita Bryant 
Rating:
5.0

Customer did not leave a comment.

alexis johnson 
Rating:
5.0

Customer did not leave a comment.

Porsche Wallace 
Rating:
5.0

Customer did not leave a comment.

Tujuana Mace 
Rating:
5.0

Customer did not leave a comment.

REGINAL LEE 
Rating:
5.0

The transmission seems like it was going out, inspect the engine and transmission on a regular bases to insure the truck is running correctly.

michael allen 
Rating:
5.0

Customer did not leave a comment.

REGINAL LEE 
Rating:
5.0

Customer did not leave a comment.

REGINAL LEE 
Rating:
5.0

Customer did not leave a comment.

TuJuana Mace 
Rating:
5.0

Customer did not leave a comment.

Reginald Lee 
Rating:
5.0

Customer did not leave a comment.

Reginald Lee 
Rating:
5.0

Customer did not leave a comment.

Reginald Lee 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Nicole Cherry 
Rating:
1.0

SCAMMERS!! tell u how much gas is in the truck (quarter of tank) brought it back on that and they STILL charge a gas service fee $38 AND $33 for 6 gals $73 trk clean charged $25 clean fee. Also try to blame you for OLD DENTS. I had pics of EVERYTHING!! WILL NEVER RENT HERE AGAIN!!!!

LaJean Shepherd White 
Rating:
3.0

Customer did not leave a comment.

Michael Morris 
Rating:
4.0

Customer did not leave a comment.

Charmeal Williams 
Rating:
5.0

Nothing. The staff was super helpful and they had great customer service!

Shakeda Wade 
Rating:
5.0

The worker Ann at this location was sooooo fast and knowledgeable. I would definitely go back and recommend others.

Nakita Bryant 
Rating:
4.0

Customer did not leave a comment.

Toccara Steele 
Rating:
5.0

Customer did not leave a comment.

reginald robnison 
Rating:
5.0

Customer did not leave a comment.

Reginald McGee 
Rating:
3.0

I received a call, December 2nd from U-haul flaming that the vehicle was not on the lot. Only to find out the vehicle was on the lot they never checked nor did the process it in their system. I will not be making reservations at this location again.

ASIA Burnett 
Rating:
3.0

Customer did not leave a comment.

ANTONIO DANCY 
Rating:
3.0

Interior floor was extremely dirty

Sharrone Barber-Nard 
Rating:
2.0

Couldn’t find the key drop box

Khaliah Scott 
Rating:
5.0

Customer did not leave a comment.

Phillip A Radford 
Rating:
5.0

Great customer service. Annie was the best ever!

sandra MCCOY 
Rating:
5.0

Customer did not leave a comment.

Kendra Brown 
Rating:
5.0

Customer did not leave a comment.

Dionna Harris 
Rating:
5.0

They were Very professional I was taken care of within two seconds everything was good thank you for the support

Rogelio Herrera 
Rating:
1.0

U-Haul changed my pick up location. This new location did not have the furniture pads that were promised, or anything else, no boxes or packing materials....it's a pawn shop! You lost on point of sale merchandise, I had to find these materials elsewhere. Because of this I would not even recommend U-Haul. This the second time my location has been changed, which has caused a lot of inconvenience on both occasions.

Michael Wisniewski 
Rating:
3.0

Customer did not leave a comment.

Haji ali Darvish 
Rating:
5.0

Customer did not leave a comment.

Loretta Pearson 
Rating:
4.0

Customer did not leave a comment.

Monica Longmire 
Rating:
3.0

This location doesn't have regular or appliance dollies available for rent. A dolly is almost mandatory equipment when a person is moving. My move would have been a nightmare if I wasn't able to track down an appliance dolly from somewhere else.

Ciyonna Jackson 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY KELSVEN 
Rating:
5.0

So far so good, change nothing.

Diane Grant-Hathaway 
Rating:
1.0

#1 did not like the time of operation 9 am start. #2 the truck was not so clean. #3 the truck ran horrible.

Lenee Cole 
Rating:
5.0

Customer did not leave a comment.

Mildred Wiggins 
Rating:
1.0

Was charged 226 for uhaul rental was not told it would be that amount

Anthony Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Diane GrantHathaway 
Rating:
5.0

Thank you

Judith Kemp 
Rating:
5.0

Great and fast service and the owner made it easy!!

Robert Presswood 
Rating:
5.0

Customer did not leave a comment.

Kristie Ramos 
Rating:
4.0

Today my Overall experience was great no hassle in cost I paid attention to all thing's as to safety and made the return smooth for me i appreciate your service.

Yolanda Blanton 
Rating:
5.0

Customer did not leave a comment.

MARK PICKETT 
Rating:
5.0

Have a sigh naming the location

Zina Hayes 
Rating:
2.0

The Truck was not up to part. I requested a Dolly and did not receive one. Poor performance while using the Truck as well. Totally not satisfied.

kailon daniels 
Rating:
5.0

NA

Yvette Cantrell 
Rating:
3.0

Customer did not leave a comment.

Sherrie Bush 
Rating:
5.0

In and out with no problem no hassle out with no problem no hassle my new place to rent vehicles from

Maurice Pace 
Rating:
5.0

Customer did not leave a comment.

Reginald Robinson 
Rating:
3.0

Location I picked truck up called that office on the 15th and spoke to a rude young man who made the experience a little unpleasant. No professional manner. Tried to get assistance. Not from this location

Constance Cooper 
Rating:
3.0

Customer did not leave a comment.

Tania Baxter 
Rating:
5.0

Customer did not leave a comment.

Marshon Clark 
Rating:
1.0

Stop over charging people charged me for two days when I only used the truck for two hours

Karen Thompson 
Rating:
5.0

Everything was ready and super convenient 👍🏽

Marcus Hill 
Rating:
2.0

I was overcharged and now I will have to dispute this with my credit card company. Customer service is very bad at this location. This is a pawn shop. Is this what U haul needs!!!

Martin Wachel 
Rating:
5.0

Customer did not leave a comment.

ANGELA HUNT 
Rating:
3.0

Customer did not leave a comment.

Greg Williams 
Rating:
5.0

I need a pick up not a truck, but I could not find any pick up. I think you should improve your inventory.

Ronald olivo munoz 
Rating:
5.0

Customer did not leave a comment.

Tom Mintefering 
Rating:
5.0

Customer did not leave a comment.

April Browning 
Rating:
5.0

Customer did not leave a comment.

DESHAWN MCGOWAN 
Rating:
3.0

Make sure truck is clean. I had a problems taking a picture and checking out the truck

shante archie 
Rating:
5.0

Renting the van was a breeze. The gentleman who helped us out was amazing. He also was asking us about he van and we told him thank you for caring. The other employees were also great with everything. We would go there and rent again.

richard szczepanski 
Rating:
5.0

Great customer service

Shunta Rhodes 
Rating:
3.0

Customer did not leave a comment.

Nina Nikan 
Rating:
5.0

Customer did not leave a comment.

Jesus Paz 
Rating:
4.0

Service was great, simple, and much appreciated. The auto transport does need some minor repair. The rubber strap for holding the fender up on the driver's side is broken and the fender appears to need a little hammering because it hits when in the up position. The rear holder is the only one working and holding the fender up.

Greg Henke 
Rating:
5.0

These ppl were really nice and made it easy to rent a vehicle.😊

Latanya Sipp 
Rating:
3.0

When called in certain location(s),make sure u get all full info before making a decision

fernando lechuga 
Rating:
3.0

My vehicle wasnt ready I was to do mobile pick up at 8am..truck I was assigned didnt have a lock or key..call customer service 6 times..I can say I received good customer from people that work there..no adjustment given

glenda gibson 
Rating:
5.0

Nothing. Keep doing what your doing.

Albert Montesinos 
Rating:
4.0

The process to rent and return was flawless. Probably the best experience renting any vehicle

Clarence Wilkerson 
Rating:
1.0

I was over charged. They changed all my return information to get more money. Would not recommend this location to anyone at all !

Breonna Clausell 
Rating:
5.0

Customer did not leave a comment.

Morgan Crowley 
Rating:
3.0

Customer did not leave a comment.

SILVIA MAZON 
Rating:
5.0

It could use some tie down straps to keep stuff from moving around.

chyrisse howard 
Rating:
5.0

Customer did not leave a comment.

Clyde Wright 
Rating:
5.0

Customer did not leave a comment.

TENNILE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Christine Ellman 
Rating:
1.0

They added charges for gas to my credit card and I had already purchased gas and even out it pass where they had it. Also the owner or manager hung up and hollered at me when I tried 7

Lucretia Mcclendon 
Rating:
2.0

Make sure the trucks are clean. I didn’t know where to park my vehicle either at drop off so I parked it down the road.

Kelly Hudson 
Rating:
5.0

Customer did not leave a comment.

ANGIE feliciano 
Rating:
5.0

Customer did not leave a comment.

denise williams 
Rating:
3.0

Staff were friendly and helpful. Only complaint is that the interior of the truck was not clean and in the midst of the COVID-19 pandemic this made me very uncomfortable.

Billye Blue 
Rating:
5.0

Customer did not leave a comment.

angela lee 
Rating:
3.0

This experience was absolutely terrible...i was stranded for over an hour because the truck wouldn't start...and no one did anything about it nust kept passing me off to other people

April Jarrett 
Rating:
5.0

Everything was great

ANGIE feliciano 
Rating:
1.0

The Equipment wasn't as clean as it should have Been. The Truck Broke Down (wouldn't start back up after shutting off Engine ) had seek help to get a Engine jump from another vehicle. Very Disappointed. I'm seeking some kind refund or Deduction in final Balance.

Randall Catchings 
Rating:
4.0

Customer did not leave a comment.

Melanie Taylor 
Rating:
5.0

No improvement needed, always smooth & pleasant.

Albert montesinos 
Rating:
1.0

This location is terrible.They charged me twice.I will be calling up there today to see why they charged my card twice.I will never do business with this location again.

Andre Johnson 
Rating:
1.0

I was very disappointed in my service with U-haul over all but don't blame this on Cohen brothers Pawn Calumet City because they just picked up the pieces of what was already wrong with my reservation. Actually Cohen Brothers did a wonderful job. U-HAUL as a whole failed me as a customer. I had a reservation for two weeks prior to my move. Then it was changed by U-Haul 2 days before my move. My initial time was set for & 7:00 a.m. Well with this being said it was less the 1 mile from where I originally lived. With my new reservation it took me 5 miles from my location. Which I was not happy about but I did adjust my professional movers for this change. The pick-up time changed to 11:00 a.m. Well since I am proactive I was at the new location that U-Haul planned for me 10 mins before 11:00 so that my move was changed to afternoon evening. Nevertheless at this location the store owners never showed up to open the establishment. I stayed their until until 12:20 calling U-Haul very upset in regards to not being able to obtain the truck. Then please let me continue with the fact that when I called to U-Haul the person on the first call since you record them all was not accommodating in regards to I had 5 professional movers at my house waiting to start working and I'm waiting to get a truck well really that is not their concern its just as if I was not prepared for the move they are still getting paid regardless. Nevertheless U-Haul now move the reservation AGAIN from that location in Harvey, IL now to Calumet City. I hope your still with me on this journey because all of this consist of miles being used. Finally the last employee that I talked to did try to be more compassionate and understand how frustrated this whole charades was for me on this day. I just need U-Haul to understand how disappointed I was and how much money I was out paying people for hours not working because of U-Haul and extra miles being driven. I have used U-Haul for about 35 years and NEVER AND I MEAN NEVER have I had a issue such as this being connected to this kind of Service. Please contact me in regards to this matter with some compensation that would make me feel like I am a valued customer I really appreciate it. Thanks in advance. Zandra Haggans 708-724-5529 azandraharris52@gmail.com

zandra haggans 
Rating:
1.0

I reserved at one location(closer to my home) truck was not back from previous customer so I had to driver further away from my house at 8 months pregnant. I then wasn’t coming up in the system at the new location so they had to search. I waited all together 45-50 minutes when I was supposed to have my truck at 9am! Movers had to be paid $140 extra because of uhauls bad customer service. I was not pleased having to pay these guys extra because of uhauls mistake! Will not be using this service EVER AGAIN. I will not recommend

YEISHIA ANDERSON 
Rating:
5.0

Scott is awesome!! From Marquisha Taylor

VALARIE TAYLOR 
No reviews have been submitted for this location.

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