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Bob W.
Customer Reviews for Coffeen Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was quick and efficient. No complaints.
BRYN NICHOLSON S.Truck was ready when I arrived. Vehicle had 21,000 miles on the odometer and worked well for the trip. No mechanical issues were encountered during the 1500 mile trip. Thanks to the staff at Coffeen Car Care.
William B.They forgot to put the blankets in the truck that I paid for. They left a hand truck in the truck that was not needed. I had to get family to return it when they were open again.
suzanne W.The staff at this location was awsome....I need the trailer for more days and it was handled without a hassle...
Greggory F.We had a tire blow out on the interstate. When the tire repairman inspected the other tire he found that it was in very bad condition.
Brian Edward T.This locations needs to do a better job cleaning their equipment. We picked up a truck and it was covered in mud. The inside of the truck had a 1/2 inch layer of dirt all over the floor. They did not do all the safety and maintenance checks on the truck either. We realized after we had loaded the truck that one of the tires was totally blown out. When we called to get it fixed they told us that they would get to it when they could. We ended up having to find another shop to replace the tires and paid for it out of pocket. However, when we called U Haul customer service they were very apologetic for the service we received at Coffeen Car Care. They reimbursed us for the tire and issued a partial refund for the cost of the rental. I would rent from U Haul again because of the excellent customer service.
Erin L.Friendly service, easy drop off
Kimi B.This location was prompt and ready to serve
Jeff B.Great service; easy process. Thanks!
James A.Perhaps lubrication on the ratchets on the dollies.
Greggory F.They ripped me off and overcharged me ill never go back to coffeen car care for anything not even to pick up a refund
Josh R.Everything was Awesome,
Charles B.Your drop-off process when a location is closed is painful. I could not find the correct link on the printed material I was given or on your website. Only after calling and being put on hold was the web link uhaul.com/share revealed in the recording. By then I was driving home, figuring I'd return to the drop off when they opened the next day. Amusingly, I attempted the web drop off only to be shut down when it demanded my phone location match the drop off location. Gee, I was at home by then and NOT driving back. Bottom line, since you've created a system for dummies, you need to update your printed materials to match or make an obvious drop off link on your website. I do this sort of work for a living and would be embarrassed if this was my process.
HENRY TODHUNTER W.After hours drop off
Thor S.Customer service was great, fast and friendly
Rolland B.Service was great!!
Michael S.Great customer service!
JEAN M.The right side tire was dry rotted and worn. There was no way the tire would've made it 1800 miles. Road side service was able to get both tires replaced before we set off. We had no further issue with trailer.
Steven R.Wonderful help, very friendly. Couldn't ask for better service.
JASON R.The dash where you put your drinks in the console was broken but other than that it was great. The broken console didn't dampen our moving experience. Just thought you might like to know.
Thomas W.Fast. Courteous
Robert P.The guy double checked the lights and said I was good to go. I specifically asked him if the blinkers worked he said yes. I drove into the next parking lot and checked- no blinkers, no light at all on the right. Went back- told him there must be some “confusion†as I had no blinkers. He grudgingly came out. I was never ornery. He said it was a vehicle issue( which I just had just had hitch and wiring installed at another UHaul dealer) but he didn't have time to help me. I was only customer, another employee & 45 minutes before closing. He gave me instructions on the lie I should tell the cops if I got pulled over. Glad I don't have to depend on this guy to be honest.
Laury S.We got there n even though the person was closing he helped us out n we really appreciated that he did that for us.
Gary W.Could see out of windshield a bit expense while toting $19.95 per day my bill was over $70.00 and I use all the time is there a. Etterrate this was unexpected..thank you!
ROByN B.I wouldn't change anything about coffeen car care fast and friendly
Robert L.The best U-Haul pick up I've ever had. I've rented U-Hauls around different parts of the country multiple times for business and personal. This was by far the best pickup location ever.
shawn B.I've now used this location to drop off for two of my moves. They are extremely helpful and genuine at Coffeen Car Car and take pride in their work. And they are short staffed but still make time for their customers.
Casey Q.Easy drop off
Steven S.The inside was very dirty and had cigarette burns in the seat. The box was dirty and had to be cleaned before we use. I went on to reserve the small truck but couldn't do that on line, do I had to call the reservation in. But they gave me no option of the size i needed but i had to pay considerably more for what I got which isn't right. needed to rent the small truck but had no
Dawn B.Light out inside uhaul, no windshield wiper fluid, torn driver windshield wiper
Carol S.great service
Timothy D N.They were friendly and considerate about road conditions.
Karen W.N/a
Liam J.Lower cost per mile!
Dave A.Nice people
J Stephen W.Dude called the main office and got me on my way
Cody B.I appreciate the quick checkout process
David H.Fast, friendly and informative service.
Ben D.