Customer Reviews for CNY Autohub LLC
(U-Haul Neighborhood Dealer)

196 reviews

119 North St   Dryden, NY 13053

(607) 844-9179

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 1:15 pm - 5:00 pm
  • 4/6/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/21/2024: 9:00 am - 3:00 pm
  • 5/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(607) 844-9179

119 North St
Dryden, NY 13053

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–3 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 1:15 pm - 5:00 pm
  • 4/6/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/21/2024: 9:00 am - 3:00 pm
  • 5/27/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner even took time to clean all snow off the truck!

CASSANDRA TRIPP 
Rating:
5.0

easy location here in Dryden! Clean trucks and priced right.

judah baker 
Rating:
5.0

best vale for moving, when doing it ourselves! staff was very help and friendly!

NANCY BELL 
Rating:
2.0

The app explanation how to gain access to the truck key was not clear enough.....it did not specify which of the 6 locks the combination would unlock, and I wasted over 30 minutes trying to open all of the combinations, which was very painful with arthritis. The truck ran, and wasn't clean but it was clean enough. Next time I won't try to rent a truck unless the place is open for business. The app was very frustrating to use.

deborah miller 
Rating:
5.0

uhaul app is garbage, i went right inside and got instant service.

WILLIAM BELL 
Rating:
5.0

Felt it very necessary to give this business the credit they deserve! Great service! Kind of shocking reading reviews from other customers who blame the business when they cannot use technology (mobile app), or blame the small business for being closed on a Sunday and giving them 3’stars. These people are lame! All small businesses deserve 5 stars!

shyann BAKOS 
Rating:
3.0

It was close when we dropped off truck

Mary Wetter 
Rating:
5.0

Customer did not leave a comment.

Amy Amidei 
Rating:
3.0

I would only recommend it to a friend if picking up with person to meet there. The app experience was a nightmare. The one time I met someone there the transaction went much better.

Rob Morgan 
Rating:
5.0

CNY Autohub LLC in Dryden, NY is an outstanding place to rent a U-Haul trailer. Extremely professional, courteous, and helpful. I highly recommend them.

Andrew Mawhir 
Rating:
3.0

Would only recommend for IN PERSON pick up. The mobile app check-in experience was a nightmare! took us over an hour and FOUR phone calls to the 800 number to drive away with our truck, o e of the *numerous* issues being that the lock to our car key didn’t work- luckily they had other trucks available and the person at the app phone number was able to switch our vehicle and lock

Shari Hubbert 
Rating:
5.0

Checked in truck prompt! Gave me a final receipt and emailed it to me. I am new to town and they were super helpful explaining where to get local goods and services.

Tracey Pincus 
Rating:
5.0

Customer did not leave a comment.

CANDACEDAWN GREENE 
Rating:
5.0

Customer did not leave a comment.

ron cornell 
Rating:
5.0

fast and simple! I locked the keys in my own vehicle and owner came out with the tools to help me get into my own car. In the rain.

MICHAEL ROSE 
Rating:
5.0

Customer did not leave a comment.

DOUG CONNERY 
Rating:
4.0

Customer did not leave a comment.

Jarrod Luke 
Rating:
5.0

Customer did not leave a comment.

Alyssa Jacobs 
Rating:
4.0

Customer did not leave a comment.

JARROD LUKE 
Rating:
5.0

Great service!

SCOTT BUTLER 
Rating:
4.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

hope savage 
Rating:
5.0

Customer did not leave a comment.

LYDIA WORMUTH 
Rating:
5.0

Busy place! Owner always helpful! Even showed me how to adjust mirrors!

JOEL FLINT 
Rating:
3.0

Customer did not leave a comment.

christina caduri 
Rating:
3.0

Customer did not leave a comment.

Julia Wickersheim 
Rating:
5.0

Customer did not leave a comment.

Radheshyam Patel 
Rating:
5.0

Super patient, I had 100 questions! I had never rented before and owner made me feel important by answering my silly quesrions

RICHARD CHASE 
Rating:
5.0

Busy Uhaul place. picked up on a Saturday and people were lined up deep! fast service! So glad we do not have to drive from Dryden to Ithaca to get a truck. Hats off to this stand up dealer making a difference in Dryden.

frank heese 
Rating:
5.0

Customer did not leave a comment.

Daniel Bock 
Rating:
3.0

There was no cart in the truck.

RICHARD CARPENTER 
Rating:
5.0

Nice people to do business with! Small business is backbone of America!

robert zhe 
Rating:
5.0

When my reservation was cancelled. Dealer got on the phone and called Uhaul and fought to get me the trailer , I reserved in advance. it all worked out, thanks to this dealer going the extra mile.

Charlie Post 
Rating:
5.0

a small business owner that cares about his customers! A+ service! Would highly recommend!

Gary Pataki 
Rating:
3.0

Customer did not leave a comment.

Rob Aiken 
Rating:
5.0

Simple and easy!

Misty Wright 
Rating:
3.0

The gentleman running this place was the only representative who did inform me that if I change my drop off location I'd be charged immensely. So as much as I appreciate him telling me, the way he handled the situation showed minimal manners and understanding towards the customers struggle. Also it's rather unprofessional to ever tell a customer "how little money" you actually make off of uhaul rentals. If it's that much of a hassle for you sir, and an inconvenience maybe you should stop then.

THOMAS LANG 
Rating:
5.0

good to go

Edward Monroe 
Rating:
5.0

Customer did not leave a comment.

Robert Calder 
Rating:
5.0

Thanks for all your help, hope to see you again soon!

Richard Faria 
Rating:
5.0

The guy we dealt with at CNY was great. He was helpful, went over all the lights w the trailer, answered all our questions . Overall a great experience.

Alyne Higgins 
Rating:
5.0

I bought a new couch and bedroom furniture, moved it all myself renting this truck and saved a ton of money! the store's delivery fees are crazy and week to deliver. I did it all in 2 hours for $40.

DYLAN BARTHOLOmew 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FRANK 
Rating:
5.0

yes, very accommodating!

DAN CHASE 
Rating:
5.0

Very quick & easy

Jerry Gillette 
Rating:
4.0

Customer did not leave a comment.

Julianne Lavallee 
Rating:
5.0

I did mobile check out. It would have been better to provide my photo/driver license photos prior to getting to location. That was it would be more streamline.

Alexandra Kuvaldina 
Rating:
5.0

Customer did not leave a comment.

Daniel Hicks 
Rating:
3.0

Customer did not leave a comment.

Scott Whitmore 
Rating:
5.0

Fast and easy to work with.

ERIC KEENER 
Rating:
5.0

I called ahead. To ask them to warm truck up and get it defrosted! They did that and was parked at front door. great service

JOHNRALPH TVAROHA 
Rating:
5.0

I think it's a very good place to deal with.

Ken Whitaker 
Rating:
3.0

Allow for one day use on a Sunday. Fix check-engine light.

Mariano Garcia 
Rating:
5.0

Great service !

Byron Metcalf 
Rating:
5.0

Customer did not leave a comment.

CALEB BRAME 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TROMAN 
Rating:
5.0

I rent the same truck every week. super easy! great for my business needs!

TREVOR SHERMAN 
Rating:
5.0

Very helpful and got us taken care of in a unique situation. 1 million stars!

David Peck 
Rating:
5.0

Upfront and easy!

TREVOR SHERMAN 
Rating:
5.0

Everything was great. The van was just what we needed, was easy to drive and in excellent condition. The only thing that was odd was after I made my reservation by phone (also easy), the emailed confirmation reflected a much higher price. I called back to confirm, and they explained that when I returned the van, the price would readjust to what we had discussed. That was true, but perhaps you could work out a way of confirming that doesn’t require a nervous call back just to check on what it will cost. All in all though I got great value for my money and I was very pleased with the whole experience.

Claudia Fuchs 
Rating:
5.0

Customer did not leave a comment.

ROBERT HALEY 
Rating:
5.0

Customer did not leave a comment.

Richard Buechel 
Rating:
5.0

Owner showed me ways to save money! In todays world, need businesses that help customers!

Mike Alexander 
Rating:
5.0

Customer did not leave a comment.

Connor Fanks 
Rating:
5.0

Nada

Adolphe Alexander 
Rating:
5.0

Busy place, fast service!

Robert vantine 
Rating:
5.0

bravo

william gordon 
Rating:
5.0

I was caught between a rock and hard place. So glad they had a truck on the spot for me to rent. This dealer saved my day!

Michael Stranahan 
Rating:
5.0

Frequent renter! Always helpful when I call in for a reservation.

orson ledger 
Rating:
5.0

pouring rain, they came out to help us back up and disconnect. i live nearby and this the first time I have used this place as drop off. in the future i am going to request here for all drop offs.

kristine lange 
Rating:
1.0

Customer did not leave a comment.

Matt Jones 
Rating:
5.0

fast and easy! so glad they had moving boxes on site for sale. owner even took the time to help me adjust the mirrors.

MYA GREY 
Rating:
5.0

We rent here often! I always tell my friends and family, to rent local and avoid the big store downtown. Fast check out, always trying to save me money, by giving me suggestions on other ways to do the moving trip.

JIM SCHONER 
Rating:
5.0

When I arrived they had the truck clean and ready. It was a real hot day, the truck has ice cold a/c. Nice people to do business with.

Jason Parks 
Rating:
1.0

Dryden auto hub has been my worst experience with U-Haul. This location offered a poorly running truck and falsely added fees to my card for cleaning the dirty and nasty truck they let me use in the first place. No one called me to discuss the charges and I have decided I will never use U-Haul again because of this experience as I was left with a bill that more than doubled what the original cost should have been. All I used the damn truck for was moving 2 large items less that 30 miles away and had it back in less than 2 hours. This whole experience is outrageous.

Nicole MOORE 
Rating:
5.0

Customer did not leave a comment.

Robert Pomeranz 
Rating:
5.0

a great experience and a easy place to rent a truck from.

URANA BELAMY 
Rating:
5.0

Customer did not leave a comment.

Christine Brouwer 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

Kim Armstrong 
Rating:
5.0

Used the Mobile App! Took a bit! Just read previous reviews about the app. Don't blame the small business for a program that belongs to U-Haul. If your going to by dumb you better be tough! Love the easy of keeping truck on my terms, and althought the app is clumsy, still easier!

DAVID BRAVO-CULLEN 
Rating:
3.0

Honestly I will never use U-Haul again. I had a horrible experience. I made a reservation to pick up a truck at 6:30 a.m. only to get there and find out that you changed my reservation without notifying me. Then when I did get to another location that had a truck available it was way out of my way and added mileage and gas onto my bill. And also the process to check out the truck took 30 minutes which then made me extremely late for work. Then trying to check the truck back in when I was done your app wouldn't let me upload a picture and it wouldn't find my location even after I checked to make sure my location was on. I had to call customer service three or four times only then to be on hold for 10 or 15 minutes each time.

Angie Hecko 
Rating:
4.0

The cab floor was covered with mud, but it didn’t effect the operation of the truck.

Thomas Corey 
Rating:
5.0

Great servixe!

joseph griswold 
Rating:
5.0

owner had vehicle cleared of snow and warmed up.

Brian Sovocool 
Rating:
5.0

I use mobile share to get my truck rental from here. at least 3 times a month. Super Easy! I noticed some other renter blamed the dealer for their own poor individual cell service from their own carrier. Why would you blame the dealer? Its you cell phone. If I coudl give them 100 star I would. They are just small business. They cannot be open 24hrs a day on the little bit U-Haul pays them.

Robert Gray 
Rating:
3.0

Truck share 24/7 program needs work. At pick up needed to submit every picture 3 times, scan button didn’t work for back of license and lost connection to uhaul server multiple times. At drop of needed to go through process 5 times before I finished without loosing the uhaul server. Not great Verizon signal from dealers lot maybe. Would rather pay for extra day to be able to check in and out with a live person.

John T Crockett II 
Rating:
5.0

Ultra convenient! Friendly and fast! Dryden needed a uhaul place for years. I will be back lots of great low prices on the used cars.

joshua richmond 
Rating:
4.0

Customer did not leave a comment.

VICKYLYNN FOSTER 
Rating:
5.0

when I went to returns the truck, the owner said I had better clean it up. I did not realize there was a cleaning charge. it was full of wood and bark from moving firewood. Lots of mud. He saved me money and let me clean before he checked it in.

edward clark 
Rating:
5.0

Customer did not leave a comment.

ERICE SMITH 
Rating:
5.0

That was easy!

Van Riper 
Rating:
5.0

The van smelled like cigarettes from previous use. For customers who have asthma like myself, there should be a rule that customers cannot smoke inside the vehicle. If they do, there should be a charge and the van should be aired out.

Chandler Champion 
Rating:
5.0

This location is great. Don’t use the phone pickup option just go inside. The phone pickup take forever and it’s a giant pain.

MICHELLE STANTIAL 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cutter 
Rating:
5.0

my pick up time was 4:45pm, I arrived 30 minutes after they closed, owner took the extra time to help get me checked out. He saved my move.

JESSICA BROWN 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brodsky 
Rating:
5.0

i was a in hurry and it was raining. Owner helped me was considerate of my time and had me in and out fast. great local business and very accommodating.

greg mcquade 
Rating:
5.0

They were very helpful and gave me good advice. I'll be back!

Richard Faria 
Rating:
5.0

We’ve used this location three times in the last year and each time as been a good experience. Friendly owner, good equipment, and an easy process.

Mathew Brown 
No reviews have been submitted for this location.

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