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Robert B.
Customer Reviews for CNY Autohub LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Used the Mobile App! Took a bit! Just read previous reviews about the app. Don't blame the small business for a program that belongs to U-Haul. If your going to by dumb you better be tough! Love the easy of keeping truck on my terms, and althought the app is clumsy, still easier!
DAVID B.Honestly I will never use U-Haul again. I had a horrible experience. I made a reservation to pick up a truck at 6:30 a.m. only to get there and find out that you changed my reservation without notifying me. Then when I did get to another location that had a truck available it was way out of my way and added mileage and gas onto my bill. And also the process to check out the truck took 30 minutes which then made me extremely late for work. Then trying to check the truck back in when I was done your app wouldn't let me upload a picture and it wouldn't find my location even after I checked to make sure my location was on. I had to call customer service three or four times only then to be on hold for 10 or 15 minutes each time.
Angie H.The cab floor was covered with mud, but it didn't effect the operation of the truck.
Thomas C.Great servixe!
joseph G.owner had vehicle cleared of snow and warmed up.
Brian S.I use mobile share to get my truck rental from here. at least 3 times a month. Super Easy! I noticed some other renter blamed the dealer for their own poor individual cell service from their own carrier. Why would you blame the dealer? Its you cell phone. If I coudl give them 100 star I would. They are just small business. They cannot be open 24hrs a day on the little bit U-Haul pays them.
Robert G.Truck share 24/7 program needs work. At pick up needed to submit every picture 3 times, scan button didn't work for back of license and lost connection to uhaul server multiple times. At drop of needed to go through process 5 times before I finished without loosing the uhaul server. Not great Verizon signal from dealers lot maybe. Would rather pay for extra day to be able to check in and out with a live person.
John T C.Ultra convenient! Friendly and fast! Dryden needed a uhaul place for years. I will be back lots of great low prices on the used cars.
joshua R.when I went to returns the truck, the owner said I had better clean it up. I did not realize there was a cleaning charge. it was full of wood and bark from moving firewood. Lots of mud. He saved me money and let me clean before he checked it in.
edward C.That was easy!
Van R.The van smelled like cigarettes from previous use. For customers who have asthma like myself, there should be a rule that customers cannot smoke inside the vehicle. If they do, there should be a charge and the van should be aired out.
Chandler C.This location is great. Don't use the phone pickup option just go inside. The phone pickup take forever and it's a giant pain.
MICHELLE S.my pick up time was 4:45pm, I arrived 30 minutes after they closed, owner took the extra time to help get me checked out. He saved my move.
JESSICA B.i was a in hurry and it was raining. Owner helped me was considerate of my time and had me in and out fast. great local business and very accommodating.
greg M.They were very helpful and gave me good advice. I'll be back!
Richard F.We've used this location three times in the last year and each time as been a good experience. Friendly owner, good equipment, and an easy process.
Mathew B.This owner saved me money! showed me all the options and the cost for my recent move. His suggestions saved me hundreds. Appreciate his honesty, and respect for me the customer.
Timothy E.My expectations were exceeded!
John F.Great service from both locations!
K S.I really wish I good give this location 10 stars! stayed past closing time on a Saturday to assist me. Perfect definition of going above and beyond.
Richard C.local, fast and easy.
Nicholas W.nice to see a small business that cares about his business and customers. made me feel like family.
Austin U.Owner, started the truck before we did paperwork to get the a/c cooling the truck down. 90 plus degrees outside. The a/c n the truck was amazing!
Laurie A.Very helpful. Love the quaintness of the old building, Glad to have a local long standing business hand uhaul, so we did not have to run to ithaca.
WILLIAML III S.Used the mobile share at night. Very easy. with new mask mandates, want to keep contacts down. Unlike this dealers other reviews, I had full understanding that they were closed at pick up time ( mobile share) and there was no magic robot to carry out moving blankets and dolly. Common sense people. "lack of planning on your part, does not constitute a emergency on anyone else's part. Dealer helped me with the return when I brought truck back.
Kevin S.Check engine light kept going on. Truck kept down shifting . Parking lot was a mud pit to get to truck, office was dark ,sketchy and musty
Marie F.The equipment/supplies we ordered with the truck did not come with the truck so I then had to drive an hour and a half to a new location
Andrew G.great customer service. very helpful.
ANTHONYSCOULLER J.Answered all my questions and concerns! Customwr service oriented.
Uraina B.Pickup instructions bad (didn't say which box the key was in, only the code). Location was supposed to be open at time of pickup but was not
Monique T.Great deal! Lowes wanted $200 and 2 weeks out. I did it myself for less than $52. Helpful staff in Dryden.
william H.dealer made my reservation for Kansas pick up. Easy pick up in Kansas and easy drop off in Dryden NY.
Cory Lynn G.Reservation was for 8am, arrived early, they were not open. Owner came out and asked me if I need truck sooner. It really helped out with my moving day getting it 20 minutes sooner.
David S.This experience was not good at all. My truck was not ready at the initial location. I had to drive another 15 miles to Dryden and get a smaller truck that then caused me to make multiple trips to load and unload the storage unit I had rented The 24/7 truck share application is not reliable and would not use again in the future
Timothy B.I rent monthly from this location. always great service.
BELINDA R.Rented on rainy day! With a smile, owner hooked up trailer and got me all connected up! On return, he told me to stay inside and stay dry. He disconnected the trailer for me. Very good location for us!
ronald B.I recently rented appliance dolly and purchased Uhaul moving supplies. Great prices, helpful staff! assisted with loading my rental and purchases.
roy B.Very Helpful found, me equipment. Local food bank volunteer. Need a van asap. All this locations reviews should be 5 stars. They go thru the contract, thoroughly! Shame, shame on the other renters if they kept the equipment to long or past the return time. Then give a poor review based on their lack of planning. Kudos and would recommend again and again.
daniel B.Very convenient and helpful
DOUGLAS P.I rented a trailer on a Saturday and the owner said that I would have the trailer until Monday morning because he wouldn't be there to check it in until Monday. I returned the trailer Sunday afternoon. I then found out that charged me triple and refused to refund my money when I called. I will never rent from this place again and I will tell everyone I know to avoid them.
FRANK III D.my car broke down 2 hours away. Was desperate to get car off highway. Dave met me on a Sunday afternoon ( his day off) to get me a tow dolly.
JAMES J.owner took to time to adjust mirrors and give me a brief tutorial on best operating tips. how best to secure items. great service
HEIDIJO J.Dave was great! always helpful!
Michael R.On point!
michelle J.Fast easy! Owner even backed up my vehicle with trailer to help us.
Charles C.Brrr 4 degrees at pickup! Owner did all the hook-up went step by step on how tow dilly works. Hot coffee and nice warm building! I wish all business owners care the way he does for his customers!
Alexander L.Very convenient! Helpful owner!
Melissa K.This review isn't so much a reflection of the dealer as UHaul. We purchased a lock from this location with the assurance that it was resistant to bolt cutters, but this was proved wrong when thieves easily cut the bolt a few days later and our items were stolen from the truck. On top of that, despite buying all of UHaul's insurance, the insurance we does not cover theft. The irony is that they would cover damages due to my negligence if I had a driving accident, but not theft due to their shoddy equipment. I will never deal with UHaul again, as they cannot or refuse to ensure the safety of the belongings transported in their trucks.
Tom F.Owner helped me from start to finish. Today, even un hitched the trailer in the rain, asked me to stay inside and stay dry! I will be back for all rentals.
Robert A.Once again, I couldn't be more pleased with the service I was provided!
Stephen K.Great to have this service right in our Village!
STEPHENARTHUR K.Excellent service at the Dryden NY Uhaul location. All service explained well.
Bruce N.Don't allow customers to smoke in the vans. Makes for a rough trip for someone with asthma.
Ryan A.fast, explained the process, walked me thru the truck features and how to use the mirrors.
Cheryl P.A great experience. Thanks!
Christopher L.Uhaul app does not work well. Would not find my reservation, kept giving error messages. Had to find someone at the site to help us complete the reservation.
ANDREWS H.Its was fast and easy no problems witch was great it only Took10 mins and we were on r way
ALISHALYNN D.Return via app
jenny A.CNY Autohub owner was very helpful and courteous with rental, hook-up, and return of trailer. A plus service.
dean R.I had to sweep out the trailer once I got it. The Uhaul website is hard to understand how many trailers are at what location.
Connor F.