Customer Reviews for Clyburn Motorsports And Collision LLC
(U-Haul Neighborhood Dealer)

79 reviews

3020 Rozzelles Ferry Rd   Charlotte, NC 28208

(704) 395-6391

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–3 pm

Services at this Location:

Contact Us

(704) 395-6391

3020 Rozzelles Ferry Rd
Charlotte, NC 28208

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Latoya V 
Rating:
3.0

Inspect vehicle better and sanitize when there has been animals in the vehicle especially those that shed and leave hair in seats. I had a reaction to cat hair that was all over the seats and didn’t realize it until it was too late. I had to call Doctor for allergy meds

Veronica N 
Rating:
5.0

Customer did not leave a comment.

Adyam R 
Rating:
5.0

The gentleman was very nice and helpful!

Nicole M 
Rating:
4.0

Customer did not leave a comment.

Cierra G 
Rating:
5.0

Customer did not leave a comment.

Roderick W 
Rating:
1.0

The lady working the front gave me a hard time with my license since it was on my phone. I explained to her it was an email from NCDMV. She told me that it could be "manufactured" and that she trusted me and that's the ONLY reason why I could rent from her. She obvious needs better training on this and shouldn't hassle the customer. I've been renting quite frequently from Uhaul lately and this is the only time have been treated this way.

ALEKSANDAR S 
Rating:
3.0

Don't fuck over your customers

John E 
Rating:
4.0

Customer did not leave a comment.

George R 
Rating:
5.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

Customer did not leave a comment.

Laura A 
Rating:
3.0

The location is close, convenient, and accessible. A woman came out to assist me returning the trailer. I’m satisfied with my experience. I wouldn’t know the location was a U-haul if there wasn’t u-haul equipment in the parking lot.

JASON B 
Rating:
5.0

Customer did not leave a comment.

Neko P 
Rating:
1.0

I had problems returning it in the app and the place I returned it to offered to manually return it but didn't till 2 days later after adding 650 extra miles currently fighting it

Sharonda B 
Rating:
2.0

Customer did not leave a comment.

Andrew R 
Rating:
4.0

Customer did not leave a comment.

Antwan L 
Rating:
3.0

There are no customer facilities at this location.

James D 
Rating:
3.0

Customer did not leave a comment.

JASON B 
Rating:
1.0

Again, I had signed up for the 'app dropoff' feature. The location was very poorly lit, had a 6' chain link fence around the entire location, no designated drop off area for after hours drop off. Did not return my phone call inquiring for assistance. The uhaul app froze while attempting to check out and in this rental. Customer service was helpful, but I still got a call asking where I dropped the unit off at?! Seems like this location dropped the ball on checking it in.

Edward C 
Rating:
1.0

Not ready at scheduled time

Stacy C 
Rating:
5.0

Customer did not leave a comment.

Jonathan H 
Rating:
3.0

Customer did not leave a comment.

JUDY Z 
Rating:
3.0

It was a chop shop very scary

Laronda H 
Rating:
5.0

Truck drove very rough. Bumpy ride .

Frances Q 
Rating:
5.0

Friendly and helpful as well and drop off was super quick.

Joann L 
Rating:
5.0

Customer did not leave a comment.

Aleksei M 
Rating:
5.0

Very friendly staff! Easy pickup and return.

Frances Q 
Rating:
5.0

Have the representatives fully explain contracts as it pretends to the rentals.

Shamiea H 
Rating:
3.0

Customer did not leave a comment.

Stacy B 
Rating:
2.0

Customer did not leave a comment.

Brandon B 
Rating:
4.0

But The equipment needs engine inspection maybe is too hold. Please I'm sorry to say that but is really. Thank you guys for your help.

ABALO T 
Rating:
3.0

Customer did not leave a comment.

Russ B 
Rating:
1.0

They lied about how much gas was in the truck. I got over charged!!! Spoke to a rep and he gave me the area manager for this location. I left a message and still haven't heard back from him. I was charged and extra 75 dollars or so!!!!!

LARRY W 
Rating:
4.0

Equipment was well maintained, interior was spotless. The exterior was dirty. Which to me wasn’t an issue

Ryan F 
Rating:
1.0

Notify the customer as soon as you are aware reserved equipment is not available. I cannot believe only one hand dolly was available in the whole Virginia Beach VA U-Haul system.

Judith E 
Rating:
3.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Amazing customer service friendly and helpful.

Elena C 
Rating:
1.0

Place was very seedy. They locked the gate with no instructions where to leave the truck. Also, 6hrs is not a day rental. I will not go to that location again.

Matthew R 
Rating:
5.0

Customer did not leave a comment.

MARCUS M 
Rating:
5.0

Customer did not leave a comment.

Travis A 
Rating:
3.0

Customer did not leave a comment.

Latoya G 
Rating:
5.0

Customer did not leave a comment.

Travis A 
Rating:
5.0

Customer did not leave a comment.

Calvin M 
Rating:
5.0

Customer did not leave a comment.

Gloria P 
Rating:
1.0

Customer did not leave a comment.

Kalil J 
Rating:
1.0

Customer did not leave a comment.

Rueben T 
Rating:
3.0

Customer did not leave a comment.

kyle s 
Rating:
5.0

No improvements needed. The gentleman who helped me was very nice.

Stacy C 
Rating:
3.0

Staff was very courteous and the truck was ready upon my arrival. Was easy to drop off and do the online check out.

SHERRI J 
Rating:
5.0

Very helpful staff, super efficient, and a speedy hookup/test/departure.

Phil J 
Rating:
4.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Customer did not leave a comment.

Blanche S 
Rating:
3.0

Make sure the location is open on weekends for returns

Dwayne D 
Rating:
3.0

Customer did not leave a comment.

Michael P 
Rating:
3.0

The u-haul person was excellent but the trailer return lot was less than inviting (small and obstacles).

Gary G 
Rating:
5.0

Customer did not leave a comment.

marcus h 
Rating:
5.0

Very professional

Labron C 
Rating:
3.0

Customer did not leave a comment.

COREY L 
Rating:
5.0

Customer did not leave a comment.

orlando r 
Rating:
3.0

Was basically ignored when dropping off trailer. One employee helped me. Others ignored me. Didn’t get receipt for drop off until 2 days later by email. Hopefully I won’t need to use this facility again. I would rather drive further for better service

Drew G 
Rating:
1.0

Stop over charging when I drop my uhaul off on time & have enough gas in then when I call you tell me you’ll call me right back, then never call me back.

Ella S 
Rating:
3.0

The place was ok. The equipment was not up to standard. The first trailer lights did not work. The second trailer hitch was broken. The door hinges were not in good working order.

Curtis L 
Rating:
1.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

Kendra M 
Rating:
5.0

Easy in and out process. The vehicle was available, it ran well with no issues. The two person’s I interacted with were polite. I would recommend to others.

Priscilla W 
Rating:
3.0

Unclear of where to leave Uhaul for 24 hour drop off because all gates were locked on the property. Luckily one of the employees was still there after closing and helped us.

Dustin Y 
Rating:
2.0

This is an old junkyard. I had to get out to open the gate while traffic backed up behind me, in order to fit the truck in. There were kind of cars and trucks pretty much everywhere. There was really no direction as to where to park, so I just found a spot. In the future, I would probably choose a storage facility type location with more traditional parking. One person came out who was friendly enough but told me to not bother doing the online checkin, and that they would check it out tomorrow. I completed the online checkin process anyways.

Curtis N 
Rating:
4.0

Customer did not leave a comment.

Darryl C 
Rating:
3.0

Customer did not leave a comment.

Alton R 
Rating:
4.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

Customer did not leave a comment.

EUREKA D 
Rating:
3.0

The parking lot was a bit tight for a 26’ truck with a trailer. A wider gate would be very helpful.

Monica S 
Rating:
3.0

Customer did not leave a comment.

Annie D 
Rating:
5.0

Customer did not leave a comment.

Reginald D 
Rating:
4.0

Customer did not leave a comment.

Tyleshia C 
Rating:
5.0

There was an issue with the U-Haul computer program initially but a quick phone call got it squared away. There were no issues with the location or business itself.

Aaron M 
No reviews have been submitted for this location.

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