Customer Reviews for Cloverleaf Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful and accommodating staff. When I needed larger unit very understanding and always willing to help

Rating:

5.0

Rene is always welcoming and knowledgeable! She is easy to work with.

Rating:

3.0

Facility is great. Someone hard to get a hold of the management.

Rating:

1.0

Poor preparation poor customer service didn’t get equipment mover didn’t show first truck had the engine light on had to go to 3 different locations nobody offered solutions or compensation

Rating:

5.0

Will use this location again. Really appreciate dealing with a live person instead of self serve.

Rating:

5.0

More user friendly for cash n Cary payments some of us are still old school thank you 😊

Rating:

4.0

When I rented the trailer, I was told that I could drop off the trailer at any East Lansing, Michigan location that I wanted as long as I ufollow drop off procedure. I did exactly that and later received a call from Uhaul customer service saying that particular facility doesn’t except trailers and that I would have to drive back to East Lansing and move the trailer to a different Lansing Uhaul location or they were going to charge me a minimum of $100 and probably more to move the trailer. I had to drive from Kalamazoo to East Lansing to correct their blunder. Schoolcraft MI rental place was great and very nice. Uhaul corporate did a TERRIBLE job problem solving and was a complete disappointment.

Rating:

4.0

Pick up was hard to figure out. All done via mobile device. if an older person were to rent a uhaul they would most likely have issues.

Rating:

5.0

Thanks Rene.

Rating:

3.0

They worked remote so easy drop off but again you have to lift the trailer tongue off the truck and put it on the ground, but maybe that’s the only option

Rating:

3.0

The location services wouldn't work on our phones here at this location. Seemed as though we would have return issues. Until someone from uhaul called us back to explain that the online return process wouldn't work at that location. Perhaps a sign or indication to just drop keys in box would help people.

Rating:

5.0

Very convenient, the staff is friendly and courteous.

Rating:

2.0

truck was not clean. Had no windshield fluid in the tank. Office had none to fill tank. who cares attitude

Rating:

5.0

We stored our camper here for a season and really appreciated the easy access and parking. Also the storage was secure and the management was very accommodating.

Rating:

5.0

Very well kept storage facility, secure, organized and clean. Recommend Cloverleaf to anyone contemplating temporary storage for their stuff.

Rating:

5.0

Have candy in the truck. Lol. Just kidding

Rating:

5.0

Very helpful, went above and beyond

Rating:

5.0

Great customer satisfaction

Rating:

5.0

Very friendly staff. Everything worked out great!

Rating:

5.0

Cloverleaf did an excellent job assisting me with the trailer. Thank you, Don Perkins

Rating:

5.0

I made my reservation two weeks before my move. Two days before I received a call that the truck would not be available at the original location. A representative found this truck and location, switched my reservation and compensated me for the mileage difference. This made all of the difference in the world to me.

Rating:

2.0

I rented a 20 foot truck for the weekend. 1st - they called to say it wouldn't be available until 1030am on Saturday when I rented it for 9am. This is especially invonvenient with the summer heat, we wanted to start earlier. 2nd - when I called Saturday morning around 10 to make sure my Uhaul WAS available, they said it wasn't (wouldn't have known unless I had called in advance) and offered me a 26 foot truck instead. I'm glad they were able to still get me a truck, but the 26 foot one is just way bigger and bulkier than the 20 footer. This caused issues in 2 neighborhoods, 2 driveways, and we barely made it around the corners of the storage unit alleys. I barely even wanted to take the second load there because I was anxious about having to navigate that again. I was offered a $50 "reservation guarantee" which is nice. Hopefully this will show up in a couple days. I'll have to keep track, but the truck mix up just put an extra damper on an already stressful weekend. As far as service, the 2 women I worked with, Angie and ? at the location were very nice and professional, but seems like the reservation process needs to be tightened up a little to ensure people get the right trucks they reserved. I could have picked 4 other locations that could have gotten in right.

Rating:

5.0

Great place save a spot for me this fall probably 11/1/21 thank you

Rating:

5.0

The truck I used was in tow mode and I didn’t know how to shut it off, so it used a lot more gas than it should have , other then that it did the job

Rating:

4.0

Just little hard to find. Very , very helpful and professional. Reservation went smoothly..and timely in getting our truck. Rates were reasonable..Thank you very much.

Rating:

5.0

Nothing. Everything was perfect.

Rating:

5.0

This location is easy to find. The equipment was well maintained and the staff was helpful and friendly.

Rating:

3.0

One complaint. I was given the truck with zero washer fluid, which is a safety concern when moving in the winter. Traitors should come with a jack for those pulling with something other than a uhaul vehicle.

Rating:

5.0

Not a thing! Drop off was perfect!

Rating:

4.0

Cloverleaf was great. I did mobile pick up and everything was ready to go and the process worked as expected. However, Cloverleaf was not my first choice of pick up due to location. I drove by my first choice the same day I rented the U Haul (It is right across the street from the storage unit we had to empty) and they had trucks sitting on their lot. It would have been nice if U Haul would have made an effort to let me know a truck had become available and switched by reservation.

Rating:

5.0

Excellent service at drop off location.

Rating:

5.0

This was not my desired location had to drive 25 miles there and back, not the best way to do things in my opinion since you had a week or more to get unit to my desired location.

Rating:

5.0

Awesome experience.

Rating:

3.0

Uhaul needs to include a jack on its covered trailers so people don't hurt themselves or damage the trailer connecting & disconnecting.

Rating:

1.0

First, this was not my original choice. U-Haul cancelled my reservation 3 days after I made it and this was the alternative location. Second, Google maps for this location is an abandoned field, which is more than a mile from the correct location. It took nearly 30 minutes to find the correct location. Third, the online registration took 45 minutes because of the poor customer service not communicating the problem of having my son drive the truck. Fourth, the blankets I ordered were not in the truck, so I had to find another U-haul location that was open late Saturday to give us blankets. It was eventually too late to do any packing on Saturday because of all of the delays. This was a horrible experience and I will certainly think twice about using U-haul, again.

Rating:

5.0

The mobile device check in process is not easy to follow and takes a good bit of time. It took us approximately 45 minutes. If there is any way to make this process easier and quicker that would be helpful.

Rating:

5.0

Nothing. It was a great experience!

Rating:

3.0

The brakes need work and the tires could be replaced... I would definitely recommend both locations to another person but probably not uhaul... this is the second time I've been charged more than I was originally told...

Rating:

5.0

Thank you so much! You are absolutely wonderful to work with and have an amazing facility. I will be sure to recommend you to friends and family.

Rating:

5.0

I can’t think of anything, rental was quick and easy. Thanks!

Rating:

5.0

Everything went smooth. The truck was clean and in good repair. We're very satisfied.

Rating:

5.0

good service and friendly people.

Rating:

5.0

Someone did break into my unit by cutting the lock, but luckily nothing was taken. I was notified the next morning. Should maybe install cameras at the end of each isle.

Rating:

5.0

So helpful and understanding.. thank you sooooo soooo much.. best storage company I ever had!!!

Rating:

5.0

This was our 4th year utilizing your outside summer storage for our travel trailer. Accessibility was easy. Hours were great. Contact with the staff was easy and friendly. Security was good.

Rating:

5.0

Convenient and safe.

Rating:

5.0

Great location and great staff. Thanks for all the hard work at keeping the property in excellent shape.

Rating:

5.0

Pick up and drop off were great. Could have a bigger sign out at the entrance.

Rating:

3.0

This place was all right except for the muddy driveway. Always a muddy mess.

Rating:

5.0

You rent a storage unit staff would take you to the location open the doors show the location that everything was working properly spacious convenient,easy access would recommend to anyone.

Rating:

5.0

Your representative was very gracious and accommodating. She went the extra time to find and deliver for me the perfect truck. No improvement necessary!

Rating:

5.0

extremely friendly, conveniently located, great value

Rating:

4.0

Great place

Rating:

4.0

none

Rating:

4.0

I have used them 3 times and have not been disappointed

Rating:

2.0

Well, I had one reserved in Sturgis. I called to confirm. Oh...it's a flat bed, we don't have a truck (not what I asked for), but you can get one in Three Rivers. Three Rivers calls the next day saying it's only available for ONE HOUR. Not gonna work. Because of all that trouble, U-Haul said we could have the truck out of School Craft for .59 cents per mile instead of the .99 cents. THEY CHARGED US THE .99 cents anyway. NOT HAPPY WITH U-HAUL.

Rating:

5.0

Great place to store what we needed for the time we needed. Convenient location near to home while building new house. Made it easier to move out.

Rating:

5.0

Great location, several storage options and competitive pricing.

Rating:

5.0

Reasonable price,extremely amazing staf very friendly. Good price, stink bugs only downfall.

Rating:

4.0

Safe

Rating:

5.0

She was polite and very knowledgeable with the U-haul forms equipment etc.

Rating:

2.0

Too restrictive on open times and unknowledable clerk. Could not deal with questions on quoted price vs pickup price. Tok over 1/2 hrs just to process pickup.

Rating:

5.0

Everything was good. The Vehicle was ready when I got there and the paper work, all I had to do is Sign and go.

Rating:

5.0

I have dropped off at this location several times and I have never had a problem. Always courteous.

Rating:

5.0

They were so nice and easy to work with. Great rates

Rating:

5.0

Due to the holiday weekend the location was closed. The truck and dolly were left as instructed by the call center. Receipt was received by e-mal confirming the return. Process was not complicated. Two thumbs up.

Rating:

4.0

The on-line rental process needs to be simplified

Rating:

5.0

Everything went great thanks

Rating:

5.0

Great friendly helpful service.

Rating:

3.0

Good clean facility.

Rating:

5.0

Nice people! Very helpful!!

Rating:

1.0

Employee arrived 1 hour late, which forced me to wait for them. They had no record of my online reservation. I had to fill out a second reservation.