Comentarios del cliente para Clover Basin Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Clover Basin Self Storage

Grado total:

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Ostan W. en

Grado:

El cliente no dejó un comentario.

Robin Z. en

Grado:

El cliente no dejó un comentario.

Melissa U. en

Grado:

El cliente no dejó un comentario.

Ellen R. en

Grado:

El cliente no dejó un comentario.

Steve V. en

Grado:

El cliente no dejó un comentario.

Monica S. en

Grado:

Offer a little more instruction on the truck .Didn't need the handdolly, but she didn't know how to take that off the charge, or print a detailed receipt.

Lori C. en

Grado:

Very personable staff!

scott G. en

Grado:

Will rent from you again in the future.

Otto T. H. en

Grado:

El cliente no dejó un comentario.

Ana A. en

Grado:

Truck wasn't clean as supposed. I opened the door and it was all dusty and some leaves were there. I have to swiped before get my furniture in there. Also the counter person needs to be a little more informed about how uhaul works.

Shirley K. en

Grado:

Very nice people and helpful as well!

Blake P. en

Grado:

El cliente no dejó un comentario.

Megan S. en

Grado:

El cliente no dejó un comentario.

Scott B. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Exceptional service!

Alice D. en

Grado:

Wanda was fantastic!!!

Denise R. en

Grado:

We made our reservation in person at one location but were sent to Clover Basin due to our reserved truck not being available for the time and location we booked it. We informed both locations, when reserving and when picking up that we required the truck until a specific time in the afternoon. Staff was polite however tried to talk us into returning the truck at an earlier time because trucks were overbooked. Even the next day, we still received a call asking if we could bring the truck earlier. We felt harassed even though we explained our requirements for keeping the truck. If U-Haul does not have enough trucks to meet the need, then don't make overlapping reservations.

Jennifer S. en

Grado:

The employees at this location had such incredible customer service!!! -- Especially the owner! They made my experience quite enjoyable.

Ronald F. en

Grado:

Be sure to inspect truck before leaving facility... My 26' truck had damage (I bought the damage waiver, so it was no big deal)... but it had me questioning myself, then I noticed that the damaged areas had been marked by U-Haul. Also note that the "standard" damage waiver does not include overhead damage. Also, the 26' truck has a very "hard" suspension, and if you carry coffee in a normal cup with a lid, coffee will splatter all over if you are driving on a concrete-paved interstate (bring along a good supply of paper towels...)

No Name Provided N. en

Grado:

Everything went well

Gray L. en

Grado:

El cliente no dejó un comentario.

EMILY W. en

Grado:

I recommend the staff at Clover basin highly, they were very kind, understanding, and helpfu! Uhaul as a company could begin by having the correct truck which was reserved several weeks in advance. Then, you could improve by having the truck available for pick up close to where it was reserved. You can improve your customer service call center by teaching them to be polite and respectful. You could further improve by not double charging customers for rentals and refusing to refund the over-charge until the customer calls a high-up manager. We will never use U-Haul again and will never recommend your services.

EMILY W. en

Grado:

The staff at Clover Basin was amazing! We would use their services in a heartbeat. Although the staff at Clover Basin was very kind to us, our entire experience with uhaul has been extremely frustrating. You did not have the right size truck, you did not have the right pick up location (we had to drive an hour) and you overcharged us twice. Your customer service center workers were extremely rude and were unable to assist with our situation. We will never use U-Haul again.

Peter W. en

Grado:

El cliente no dejó un comentario.

Keith P. en

Grado:

Great experience as a customer, no issues at all.

Craig P. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

My family has used the Clover Basin Self Storage units twice over the last year. Both times we worked with Jason, and he is great to work with. He's knowledgeable, and incredibly helpful. Moving is stressful, and hard work, but Jason has made those experiences easier. Would highly recommend this location. Units are tremendously clean, and you can tell dedication goes in to each and every detail of the property.

FARES B. en

Grado:

El cliente no dejó un comentario.

dustin T. en

Grado:

This was the worst moving experience I've ever had. It wasn't due to the location of the U-Haul. But rather the person who scheduled my appointment. From here on out I'll try to find anywhere but U-Haul when I move

David A. en

Grado:

Solid service.

William S. en

Grado:

Every time I called someone answered and was able to answer all my questions. I did not use the facility as my move did not require it but I will definitely use them in the future if needed.

Larry W. en

Grado:

They were very friendly and helpful.

Claud A. en

Grado:

El cliente no dejó un comentario.

Nicholas C. en

Grado:

El cliente no dejó un comentario.

Paul A. en

Grado:

Nothing. Keep doing what you are doing. When I had a problem with one of your trucks, your people jumped in to get me another one so that I could keep the moving process going with the move from one house to another.

Claud A. en

Grado:

The front parking area, where I picked up/returned the truck was a bit too tight for parking a 24 foot box truck but other wise, I love this location.

Carl S. en

Grado:

El cliente no dejó un comentario.

Zachary H. en

Grado:

My reservation was for Boulder. U-Haul changed my reservation to this location 2 days before without asking. They also moved my auto-transport to yet another location. Upon speaking with Richard Hancock a manager for the boulder/Denver area he told me I could receive some form of discount for the troubles. When I went to finally pick up the auto transport the lights didn’t work. So I was forced to drive without my car for 1200 miles. And will have to fly back and drive my car separately. Richard is now not returning my emails. The entire experience has been incredibly frustrating.

Douglas C. en

Grado:

El cliente no dejó un comentario.

Rebecca and Aaron M. en

Grado:

Everything went fine and the unit was ready for us.

Peggy B. en

Grado:

Don't ever use U-Haul they are horrible

aaron M. en

Grado:

El cliente no dejó un comentario.

No Name Provided N. en

Grado:

Quick and courteous service!

Enrique A. en

Grado:

No issues at Pick up location. The issue was the on line reservation. I recieved an on line confirmation with the address at the u haul site that i made Ive had made over the phone reservarion, however pick up location was totally different address hence i wasted about an hour going from site to site

Christine B. en

Grado:

The employee helping me was great!!

Jenny B. en

Grado:

El cliente no dejó un comentario.

SAYDA E. en

Grado:

El cliente no dejó un comentario.

Craig D. en

Grado:

El cliente no dejó un comentario.

james M. en

Grado:

El cliente no dejó un comentario.

Gary K. en

Grado:

Could be quicker paperwork process

LAWRENCE R. en

Grado:

Donna took great care of me!

Jocelyn H. en

Grado:

El cliente no dejó un comentario.

robyn l. en

Grado:

Hello! I ended up not neediing this storage, but the staff was excellent as I was reserving it. Thank y ou!

Kieth K. en

Grado:

We were notified that the truck we reserved would be at this location. It was not but we did get an available truck off the lot.

Cornelia S. en

Grado:

El cliente no dejó un comentario.

Karen O. en

Grado:

El cliente no dejó un comentario.

Miriam H. en

Grado:

these guys are always nice

MELISSA T. en

Grado:

When I started renting there it was easy to get in and out. By the time I vacated there were at least 8-10 vacant uhaul trucks and trailers parked in all of the driving paths all of the time.

Ron N. en

Grado:

The pickup location was 21 miles from my original requested pickup location. That added an hour of commuting time and caused an issue with my movers as the truck was not available when I planned.

Daniel B. en

Grado:

They provide us with fast courteous service. The staff at Clover Basin had us in a truck and everything explained to us in less than 15 minutes. It was awesome, we will use them again. It was much better than renting from Home Depot or Lowes as we got a great price and didn't have to worry about getting back in 75 minutes.

Norman D. en

Grado:

Best U haul in town!

David H. en

Grado:

El cliente no dejó un comentario.

SCOT C. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

The guys at Clover Basin Self Storage made a difficult and stressful move SO much easier!! They were very helpful!

Curt A. en

Grado:

I was 2 hours away on a trip from Maine to Colorado and was looking to find a place to return the equipment: 15 ft van and auto transport. this place was clean, welcoming and the gentleman there couldn't have been more friendly and helpful. I had called another location that had told me he had too many vehicles and could not accommodate me. The staff there was very considerate in locating the perfect place to off load our car and not damage it during the drive off the ramps.

Greg A. en

Grado:

It was nice that another U-Haul dealer helped us find the right size truck which sent us to the Clover Basin store. We did not have a reservation so everything worked out perfectly.

William M. en

Grado:

El cliente no dejó un comentario.

JON T. en

Grado:

El cliente no dejó un comentario.

hunter H. en

Grado:

El cliente no dejó un comentario.

Miriam H. en

Grado:

El cliente no dejó un comentario.

Ron C. en

Grado:

El cliente no dejó un comentario.

CHRIS D. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

El cliente no dejó un comentario.

ANN D. en

Grado:

El cliente no dejó un comentario.

Larry B. en

Grado:

El cliente no dejó un comentario.

Craig D. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

Scan your possible future hires an put together a new policy to give customers at location some priority. 1 person to handle all expected service you provide NOT WORKING !!!!! U-Haul. NOT SO MUCH. # Blahs .

Jacquelin S. en

Grado:

The only drawback was that we wanted to return the rental to another uhaul location close to where we delivered the items we moved, and we were informed that wasn't possible. Otherwise, this went very well and the 10ft truck was pretty easy to drive. The guys at the pickup location were very helpful, friendly and professional.

Michael R. en

Grado:

El cliente no dejó un comentario.

Valerie J. en

Grado:

After we made our reservation, picked up the trailer and were in Colorado, the drop-off location was changed. This caused some need to adjust our plans. It turned out okay but seemed strange why it had to be changed.

CHRISTOPHER N. en

Grado:

Facility is exceptionally nice and clean. The guy that helped get me set up was as tremendously helpful and got me set up in no time at all. Couldn`t ask for a better experience.

JOHN P. en

Grado:

Very responsive to my questions

JAMES S. en

Grado:

nice efficient service

LISA T. en

Grado:

They were very nice and helpful.