Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)

892 reviews

2821 W Morton St   Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)

(903) 465-1841

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(903) 465-1841

2821 W Morton St
Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was to notch. No problem anywhere.

CAROLYN SHUCK 
Rating:
5.0

Great experience! Wonderful customer service. I have used them in the past and will continue to do so. :)

Pamela Martin 
Rating:
4.0

Customer did not leave a comment.

Rex Rhinehart 
Rating:
5.0

Vehicle was great for our move. They even saved two pillows we forgot in the truck and called us so we could pick them up. Great person in office!

Sandra Fioretti 
Rating:
5.0

Customer did not leave a comment.

Keith Gorham 
Rating:
5.0

Great experience! Office staff was very helpful! Would definitely use this location again.

Arlene Pool 
Rating:
3.0

Clean cab prior to each rental. Improve online return process

JENNIFER DRUCKAMILLER 
Rating:
5.0

The staff was very professional and courteous. If you’re looking for a sharp business for your move, this is the place. Outstanding!!!.

DAVID ATKINS 
Rating:
5.0

Customer did not leave a comment.

Charles Riley 
Rating:
5.0

Customer did not leave a comment.

darrell denard 
Rating:
5.0

Pick up/drop off service very easy, fast and convenient. Will use this location/staff any time I need these services.

Brad Wells 
Rating:
5.0

Super Friendly Folks!

ALICIA BROOKS 
Rating:
5.0

Great facility, great staff, I would highly recommend to anyone for storage and moving needs

RYAN TUREK  |  Overall Experience 
Rating:
5.0

Nothing that I can think of, top-notch employees at the U-haul store.

ERIC PARRISH 
Rating:
5.0

The lady was awesome went way beyond her way to help us in this Christmas time. Thank you very much god bless you man

Charles Williamson 
Rating:
4.0

Rates was a bit much. But had to have one that big. Used one 3 years ago and it wasn't that bad. Prices..

susan horn 
Rating:
5.0

The ladies were very nice and actually answered the phone to reserve my truck. Very rare and nice to get a real person in the phone these days.

Ed Phaby 
Rating:
5.0

Customer did not leave a comment.

Brad Pate 
Rating:
3.0

Expensive

Scott Sprowl 
Rating:
5.0

Customer did not leave a comment.

JACOBBI MCGILVERY 
Rating:
5.0

Customer did not leave a comment.

KATHY HEIM 
Rating:
5.0

Customer did not leave a comment.

Estella Nance 
Rating:
5.0

I love Closets and Garages. Pam McCurdy is so nice and efficient. They have great moving supplies and the trucks are always clean. I highly recommend this company and Pam deserves a raise!!!

Lynn Duggan 
Rating:
5.0

Customer did not leave a comment.

Gail Young 
Rating:
4.0

Customer did not leave a comment.

Terri Weir 
Rating:
5.0

Customer did not leave a comment.

DANIEL HENSON 
Rating:
5.0

Very nice facility for storage and reasonable priced. The office staff is very kind and helpful would recommend for your storage needs.

TERIE NEAL  |  Overall Experience 
Rating:
5.0

Return was very quick and easy.

Clifford Peterson 
Rating:
4.0

The location I rented from was great. However when I went online to reserve the truck the night before. The online site told me that I have to drive 70 miles south of my location to pick up the truck I needed. I cancelled my online order and went to my local location the next day and they had 3 trucks in the size I needed sitting idle. There is a computer glitch that needs to be fixed.

David Welch 
Rating:
5.0

You guys in this office were awesome very helpful and friendly and made you feel at home not one time but every time I entered the office I felt welcome and and very comfortable office . Thank You so much and yes I highly will recommend this office every time I’m asked for uhaul or storage .

Angela Mayes 
Rating:
5.0

Customer did not leave a comment.

Penny Dorries 
Rating:
5.0

Customer did not leave a comment.

CONNIE DICKINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER NORRIS 
Rating:
5.0

Customer did not leave a comment.

Scott Skelton 
Rating:
5.0

Everyone here is a sheer delight.Friendly , nice and clean.Enjoyable experience even if moving isn't so much fun.

catalin cuartas 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Adams 
Rating:
5.0

The two ladies in the office are the best! So very helpful and very pleasant!

Kim Russell 
Rating:
5.0

Customer did not leave a comment.

Julie Householder 
Rating:
5.0

Customer did not leave a comment.

eric prince 
Rating:
5.0

Customer did not leave a comment.

REBECCA MCCURDY 
Rating:
5.0

I had my mother take back the truck one day late and I wasn't charged. The lady on the phone was very courteous.

Charles Canada 
Rating:
5.0

This company was the most accommodating and affordable place around! Very sweet ladies at the front! I will use them again!

LESLIE NUNLEY 
Rating:
5.0

Staff was very good and informative...will go back if needed again

ray redcay 
Rating:
5.0

Keep doing as done. No waiting, clean friendly, courteous

JEFF HILLIARD 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
3.0

Customer did not leave a comment.

Kim Henley 
Rating:
5.0

Customer did not leave a comment.

Jonathan Reiswig 
Rating:
5.0

Great customer service. Very helpful! We will be repeat customers!

Monica Speed-Hughley 
Rating:
5.0

Customer did not leave a comment.

Christian Maldonado 
Rating:
4.0

While the U-Haul website did not offer clear pricing, the staff at Closets and Garages were extremely helpful. They made sure we had the best price and took care of us.

JASON MARESH 
Rating:
5.0

Keep doing what your doing. Renting the Uhaul was a quick simple process and customer service was great.

eva sikes 
Rating:
5.0

Customer did not leave a comment.

Joey Henson 
Rating:
5.0

Customer did not leave a comment.

Jose Esparza 
Rating:
5.0

Sandra and Pam are the best. They were so helpful , knowledgeable, courteous , and kind. I'll always use them next time I need to rent in Denison Tx. Closets and Garages Self Storage is the place to go for Uhaul rentals.

MICHAEL SUTTON 
Rating:
4.0

The drivers side door was very hard to close, it may need adjustment

John Voigt 
Rating:
5.0

Customer did not leave a comment.

Steven Skaggs 
Rating:
4.0

Next time I would make sure the ac works it was not working to well what I liked most were the nice people managing the place ! Will use again

RONALD SEXTON 
Rating:
5.0

No improvement necessary. It was a very nice trasaction.

PATRICIA SMITH 
Rating:
5.0

The office personnel was very friendly and very helpful. I would definitely rent from them in the future and refer anybody to them.

Joseph Powell 
Rating:
5.0

Very simple process and pleasant customer service. Easy peasy.

JOANNE SUMMERS 
Rating:
5.0

Customer did not leave a comment.

Sandra Harp 
Rating:
5.0

Friendly competent and a great deal.

Daniel McGrath 
Rating:
5.0

Hollis in Sherman needs a course in customer service.

linda anglin 
Rating:
3.0

Customer did not leave a comment.

Lindsey Parks 
Rating:
5.0

The DRIVER side door did shut properly. When I told the agent about it she showed me how to slam the door shut. From her comments this problem had been reported but no repair had been done. It was troublesome.

KAREN SHEFFIELD 
Rating:
5.0

We use this location frequently; always receive very good service.

NANITA HART 
Rating:
5.0

Friendly and helpful staff. Also the place is kept very clean and secure. I was a customer for many years with multiple units and never had any problems. I will definitely come back for my future storage needs.

brandon heineman  |  Overall Experience 
Rating:
5.0

Nice people glad they were open on Sun.

George Jacox 
Rating:
2.0

I got double charged

Savannah Grant 
Rating:
3.0

I booked a truck for a certain time. The truck was not returned on time by the previous user and I had to wait 1 hour for the rep to help me because she was on the phone and I did mine through mobile. I was really upset because I had only a certain amount of time to deliver an item and I was late delivering it and getting back to work. Not worth $100 in my opinion since my time was wasted.

SHAYNA SCOTT 
Rating:
5.0

Customer did not leave a comment.

Brad Reynolds 
Rating:
5.0

Easy..nice helpful ladies

Linda Frey 
Rating:
5.0

Customer did not leave a comment.

Todd Cooper 
Rating:
5.0

Great!

Daren Lindley 
Rating:
3.0

Customer did not leave a comment.

Jimmy Brown 
Rating:
5.0

Customer did not leave a comment.

Korrena Stephens 
Rating:
4.0

Clean the vehicles, this one smelled of cigarette smoke and I rented to deliver decorations for a party. I don’t want them dirty and smoke filled. The inside can had food crumbs all over the floor, cup holders etc. the back of the van was equally as dirty. Then when I did online check in was going to charge me a $25. Cleaning fee. I rent almost every weekend and the location I usually rent from are not in this condition.

Sharon Sweeney 
Rating:
5.0

Customer did not leave a comment.

TERESA LAWRENCE 
Rating:
5.0

Very nice and did there job.

Kathy Fortner 
Rating:
5.0

No improvement needed, excellent staff that takes care of business. Nice rep that made me feel home.

Byron Edwards 
Rating:
5.0

Customer did not leave a comment.

Kayla Perkins 
Rating:
5.0

Customer did not leave a comment.

WALTER NORRIS 
Rating:
5.0

Customer did not leave a comment.

GARY PEDIGO 
Rating:
5.0

Replace cracked windshield as it whistles. Driver brake light doesn’t work. Steering pulls to the right. The ease of pick up and drop off is great as well as the owners/employees are pleasant.

SUSAN ECKDAHL 
Rating:
5.0

Everything was so easy for me. The women in office were especially nice. Very pleased. Yall are doing perfect in my opinion. Thank you UHAUL.

Sandra Dunn 
Rating:
5.0

Customer did not leave a comment.

Mary Green 
Rating:
1.0

Customer did not leave a comment.

Christopher Jackson 
Rating:
4.0

The staff at this location were friendly and helpful.

Valerie Crozier 
Rating:
5.0

Customer did not leave a comment.

Michael Mygrants 
Rating:
5.0

Pam was amazing, very sweet lady. Thank you again

Leesa Mostoufi 
Rating:
5.0

Customer did not leave a comment.

MARY NORRIS 
Rating:
5.0

Closets and garages uhaul makes renting a truck a breeze. Sandra Pam and Katelyn are the best. They are so knowledgeable , helpful, and friendly. I will always go to Closets and Garages when I need a truck or trailer.

MICHAEL SUTTON 
Rating:
4.0

Customer did not leave a comment.

Dewayne Dunning 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor 
Rating:
5.0

Customer did not leave a comment.

Rafael Cabranes 
Rating:
5.0

THEY WERE CLEAN, CUSTOMER SERVICE EXCELLENT, EQUIPMENT EXCELLENT, GAS TANK FULL, COULDN'T ASK FOR ANYTHING MORE WITH ALL THESE FOLKS. AWESOME☆☆☆☆☆

TAMMY WEAVER 
Rating:
5.0

Customer did not leave a comment.

TERESA LAWRENCE 
Rating:
5.0

Took good care of me today I’ll rent there again when I need too

Nathan Turner 
Rating:
5.0

Awesome customer service!!

raymond MAGRUDER 
Rating:
5.0

Customer did not leave a comment.

Tasha Moore 
Rating:
3.0

Customer did not leave a comment.

Pennye Wilson 
Rating:
3.0

Hello there, let me start off by saying that the staff was super friendly at the Denison, TX location but we had some hiccups. The original rental location in Sherman, TX had issues with his 20’ truck so they had to downgrade me to a 15’ that was in Denison, TX instead. (The Sherman, TX associate was extremely professional and super helpful by the way. He called me Saturday and informed me and tried everything he could to help me.) Now when I arrived at the Denison location for pickup, I was made aware that they did not have a dolly, which I had reserved. That hindered my move a bit but we made it work. Overall the associates were extremely helpful but the only issues were with scheduling and inventory. If I were asked if I would go through the same process with the same circumstances, I would. Not a terrible experience.

Bobby Boyles 
Rating:
5.0

The staff are friendly and helpful

Barbara French 
Rating:
5.0

Customer did not leave a comment.

Thomas Barker 
Rating:
5.0

I would have stayed if you had a larger unit.

PATRICIA ATCHLEY  |  Overall Experience 
Rating:
5.0

Thank you for all your special accommodations and assistance! So helpful! I appreciate everything extra you did for me.

rachael banks  |  Overall Experience 
Rating:
5.0

Enjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their things

DORIS COWLEY  |  Overall Experience 
Rating:
5.0

The staff was beyond friendly and helpful !! I would recommend anyone to use them !!

brenda defratus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria phan  |  Overall Experience 
Rating:
5.0

This has been one of the worst storage units I’ve ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that’s what I had to purchase, that’s fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be “waiting a few days” to refund my money because they didn’t want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I’ve ever had to deal with!!

Amanda Thomas  |  Overall Experience 
Rating:
5.0

Wonderful people!

DOROTHY CISCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI AHHAITTY  |  Overall Experience 
Rating:
5.0

Great Operation thanks girls

JAMES DUPRE  |  Overall Experience 
Rating:
5.0

The staff is extremely pleasant and accommodating.

NICK OSBOURN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter carpenter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody shires  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OHMA BROWN  |  Overall Experience 
Rating:
5.0

Pleasant and helpful. Thank you.

CHERYL GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james edmondson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Wright  |  Overall Experience 
Rating:
5.0

Everyone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.

wendy henshaw  |  Overall Experience 
Rating:
4.0

Everything clean and just what I thought it would be.

KATHY RICHMOND  |  First Impressions 
Rating:
3.0

It was good just difficult to turn around in large truck

Privacy Request  |  First Impressions 
Rating:
4.0

I loved the customer service.

Privacy Request  |  First Impressions 
Rating:
5.0

The facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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